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Business Directory & Guide ong the 5-year spectrum. Specifically in 1999, revenue reached 7.4%, three years latter, it went up to 8.5% and subsequently after 5 years it skyrocketed to 12.3%.Business Directory or Guide normally come out with printed version (Book) which containing an alphabetical or classified listing of product and services, company name, company address, telephone number, and company advertising.Using Directory, people can find company name and address by searching through product and service name which listed alphabetically. For instance if technician working in an oil refinery plant need to replace some blunt Non-Sparking tools, how would he go about looking for the Non-Sparking Tools?Firstly, he need to open a directory, search for "Tools" classification under 'T' alphabet index. Then under "Tools" Classification, search for "Sparking Tools" Subcategories. And finally from there he could contact the company that selling the product for more details information. It's very easy and fast and take less than a minute to find supplier.Nowadays, Business Directory or Guide come out with 3 main products to help and ease their users to find their supplier. The main 3 products are:1. Printed Edition - All information about products and services, company name, telephone no, address is printed as a book and then distribute free of charge to all companies in their countries.2. CD-ROM Edition - All information about product and service, company name, telephone no, address is stored inside CD-ROM and Users can installed it on their PC and search information directly through their PC. The program inside the CD-ROM allow users to type in the products they wanted and then search it. It's more convenient and portable compare to the printed edition.3. Website Edition - All information about products and services, company name, telephone no, address is stored in database server which connected directly to Internet. Users could connect di Conclusion CVS is one of the most stable companies within the drug store chain today. Reflecting on the company's financial statement over the last five years, it has managed to keep a relatively stable flow of income overall and best of all, profit is continuously growing at virtually all levels. Historically speaking, achieving great success was not only the culmination of endless years of painstaking dedications, but it was the devotion to its consumers that seemed to overcome most of the obstacles that stood before its path. Based on that kind of commitment, Consumer Value Store is a great company to invest in because of its loyalty, dedication and stability. Sources Overview. Media General Financial Services, Inc. Dec. 2002. Hoovers Online. 26 May 2003.http://www.hoovers.com/ premium/profile/4/0,,10984,00.html. Strong Roots Secure Retail Powerhouse. Drug Store News. 21 Oct. 2001. Business & Industry. 26 May 2003. http://rdsweb2.rdsinc.com. CVS Takes No1 Spot in Drug. Racher Press Inc. 8 May 2000. Business & Industry. 27 May 2003. http://rdsweb2.rdsinc.com. Prescription for Success. Med Ad News. 3 July 2001. Business & Industry. 27 May 2003. http://rdsweb2.rdsinc.com. Nulman B. Michael. Prescription for Success. Med Ad News. 3 July 2001. Business & Industry. 27 May 2003. http://rdsweb2.rdsinc.com. New Format in Stores for CVS. Westfair Communication Inc. 23 Nov. 2002. Business & Company Resource Center. 28 May 2003. http://galenet.galegroup.com. Callegarri J. Alfred. New Format in Stores for CVS Westfair Com Inc. 23 Nov. 2002. Business & Company. 28 May 2003. http://galenet.galegroup.com. Supermarkets Expand Offerings to Make Shopping Convenient. Research Alert. 15 Nov. 2002. Business & Industry. 29 May 2003. http://rdsweb2.rdsinc.com. Drug Money. Direct. March 1, 2003. Business & Industry. 29 May 2003. http://rdsweb2.rdsinc.com. Retail Case Studies, CVS Corporation. Global Logistics. 15 Dec. 2001. Descartes. 30 May 2003. http://www.descartes.com/ customers/studies/CVS_Corp.html. Hill to Support CVS Expansion. Ad Week New England. 24 June 2002. Business & Industry. 30 May 2003. http://rdsweb2.rdsinc.com. Promo Edge Company. Med Ad News. 15 Sep. 2002. Business & Industry. 2 June 2003. http://rdsweb2.rdsinc.com. CVS Reinvents Itself to Meet Changing Market Place Drug Store News. 3 Feb. 1997. Business & Industry. 2 June 2003. http://rdsweb2.rdsinc.com. Excellence in Pharmacy Innovation Drug Chain Review. 16 Dec.2002. Racher Press Inc. 3 June 2003. http://rdsweb2.rdsinc.com. Investing in Growth Opp Invoice Factoring Helps You Expand Your Company With Fast Business Funding Industry OverviewChoose invoice factoring business funding to expand your company at all stages: profit and thrive. Each stage of your business comes with unique benefits and challenges. No matter the stage, though, working with a quality receivables factoring firm can support business growth. In this article, we will share the benefits of invoice factoring when you are poised to expand your business, but face cash flow management issues. We'll also discuss how working with a factoring firm can help with start up businesses.First, see if you identify with these challenges often faced by established business owners who want to expand their company:Cash Flow Management Problem #1: Traditional business funding from banks does not meet your needs. You apply for a line of credit but it is not approved. Or, it is not approved for the amount you need.Invoice Factoring Solution #1: With factoring business funding, you receive funds within 24 hours of invoicing your customers; cash flow problem solved!Cash Flow Management Problem #2: You mull over taking in a partner or investor, but you feel uneasy. You started this business and you hate the idea of giving up control of its destiny and future.Receivables Factoring Solution #2: Using an invoice factoring company, you remain in control and you can parlay your new cash flow abilities into an expanded business.Cash Flow Management Problem #3: You worry about losing your well-trained quality staff during expansion. You appreciate the quality of your current staff and you need them to recruit, hire and train new staff. But, because of cash flow issues, making payroll may be a struggle, or you can't always budget for the seminars or As the company to ever create an online pharmacy, CVS has brought a new flavor to the pharmaceutical industry. Currently, Consumer Value Store is #53 of fortune 500 companies. The company operates primarily from prescription drugs sales which accounts for 70% of its total revenues. CVS is actually one of the most pervasive drugstore chains in America; it operates nearly 4,100 facilities, placing it side by side with three of its major competitors, Eckerd, Rite Aid and Walgreens. Within the Consumer Value Store lies PharmaCare, a subsidiary that is considered key to the company’s expansion and profit margin because of diverse managerial tactics it provides to the company. Company Overview In the beginning, the first store opened its doors in 1963 selling health and beauty aids. By the end of that same year, the chain grew to 17 stores averaging $3.3 million per year. Since then, the chain has been growing at a rather outstanding rate. Today CVS is successfully operating in well over 32 states and it is still expanding. During most of the 1990s, CVS has separated itself as one of the most well managed chains in the national drug store industry, reaching the 4000 mark and still is growing. The company Key Competitors CVS faces challenges from three major competitors. Specifically, Walgreens which holds 38% of market share is expanding at a rate of more than 400 new stores per year. Secondly, Eckerd currently the sixth largest U.S. market at 33% of market share is venturing the Phoenix market which offers long term growth. Finally, Rite Aid Corp with 30% of market share is planning to add around 300 private label SKUs including household chemicals, school supply and garden items just to name a few. Major Trends in Industry As a way of reevaluating marketing strategies, CVS is closing some of their stores. Approximately 230 has been shut down so far because it is determined that disassociating from other chain of stores and malls to individual locations will be much more profitable as that not only target tourists, but also regular residents. According the 2004 agenda, CVS plans to start opening stores in Minneapolis, the 10th largest drugstore market in the US, and high traffic areas such as Chicago, Florida, Las Vegas, Phoenix and Texas for expansion. Marketing CVS marketing strategies revolve mainly around expansion. As the nations leading pharmacy with stores in more than 32 states, CVS is gradually expanding its chain of stores in Florida. Currently, it has opened two stores in Central Florida, nine in the Tampa Bay area and eight in South Florida. In addition, CVS has several stores under construction including two more in Central Florida, five in Tampa Bay and seven in South Florida. According to the Senior Legal Counsel, Michael B. Nulman, entry into the Florida market has been profitable beyond normal expectations because not only has customer acceptance of the Florida stores been incredible, but sales figures in these new areas have been better than many previous locations. Marketing Strategy Altering the format of the stores is another strategy that generates high profit margins. Moving from the convention 9600-square-feet prototype, CVS plan toward bigger and better free-standing facilities resulted in 22 billion dollars in sales and ranked it second of top pharmacy in 2002 among its competitors. As opposed to the smaller stores, the 10,885 and 12,150-square-feet prototypes allow drive-through pick up that simultaneously serve two cars and provide a great deal of convenience which is what the CVS chain is seeking to achieve according to Alfred J. Callegarri Regional Director of Real Estate. Basically, the CVS chain tries to succeed where its competitors have failed. Products Along with medicine, CVS sells a variety of other items. As a pharmacy, it sells the very things that one would find at a convenient store. CVS along with a number of supermarkets is responding to customer demands by providing one-stop-shopping and convenience to the shopping experience. According to the Food Marketing Institute, the vast majority of new stores and remodeled ones offer an ever-wider variety of services and products in one place including wine, ATM services and greeting cards just to name a few. Price Although CVS product line sells at market price, it manages to attract more customers than its competitors. As a pharmacy, CVS is the only drug store that uses scannable consumer discount cards. Conversely, Rite Aid has a reward program that offers a discount on specific markets, meaning only very few stores participate in that program which renders it largely ineffectual. On the other hand, CVS card-scanning strategy helps it win even the finicky customers. In addition, the pharmacy gives 2% off on non-prescription items and one dollar off every two prescriptions. Finally, the card enables CVS to not only keep track of the buying habits of customers, but to communicate with them more intimately and advertise accordingly. Distribution Process It is ironic the way CVS becomes a pharmacy because the owners, the Goldstein brothers, did not have any design on pharmacy. To mention the least, they were not even pharmacist to begin with; they were mere distributors. From 1963 until today, the same distribution model has evolved to make CVS a successful corporation. As a way of managing deliveries from 22,000 different locations, CVS reanalyzes its flow of inbound supply strategies by improving logistics and monitoring inbound shipment in order to prevent order failures. In fact just to strengthen the viability of the plan, the chain anticipates an inventory reduction of approximately 17% over the next 12 months. Unlike some other businesses, CVS follows an expedited distribution program whereby a variety of distribution channels are utilized such as warehouses, the Internet and in some cases certain manufacturers. In fact, last autumn, the chain formed and alliance with Merck Corporation to facilitate a seamless distribution of prescription drugs throughout the country. Advertising CVS uses many of the conventional ways of advertising. To begin with, the pharmacy does not handle its own advertising campaign; rather, it works in concert with the Boston-based Inter-public Group to target consumers whereby the most rudimentary methods are used namely radio, ads and TV commercials. Generally, ads are a really effective way to target potential consumers; however, during economic fallouts ad budgets are normally the first to be discarded to reduce expenses. Another strategy the store uses to sell its products is through its layout; that is putting most of the everyday-use items in the front end as well as the very back of the stores that way food, beverages and cosmetics are at the customers fingertip. As a result, the new settings not only attract customers, but they stay longer in the stores and most importantly, they buy more. Managerial Structure Structurally, CVS is just like most companies. It follows a pyramidal style of management with the help of a CEO, Tom Ryan, and 9 others that report to his office. Thomas Ryans charismatic leadership revolves around a sense of urgency, openness to new ideas and willingness to embrace change. As a pharmacy, the company prides itself on the ability of its pharmacists and technicians to provide [consumers] with some of the highest-quality care in the industry. Basically, the company has a very autonomous style of management whereby each employee represents the company holistically. Based on that tenet, CVS devotes serious effort to hire competent employees combined with proprietary technology and work-flow enhancement in order to make the drug store more productive and efficient. In 2001, however, after the company absorbed a lost of more than $130 million during the fourth quarter, the CEO adopted a restructuring plan that guarantees profitable chains selling space and the successful integration of its ProCare specialty pharmacy operation which provides PharmaCare prescription benefits. In addition, the restructuring plan took root at the very top of the organization. Consequently, regulatory supervision of chains top executives along with the other departments becomes more commonplace. Training Process At CVS the marketing as well as the training department work closely with each other. The combination is done for many reasons primarily to seamlessly advertise within the stores and to insure that employees have the necessary knowledge of certain products to adequately serve the consumers. Accordingly, the company recognizes its employee needs in terms that they need the right tools, sufficient training and support. As a result, training seminars are frequently under way to keep the employees sharp. Along with constant training, the company is gradually automating some of the basic tasks of pharmacists including electronic telephone refill systems and automatic dispensing machines in order to make pharmacists more available for customer interactions. Financial Overview Fundamentally, the chain achieves high levels of profitability by considering several factors namely driving growth and improving productivity. Based on these strategies, the fourth quarter of 2002 can accurately model the chains ability to generate vibrant sales figures even during economic adversities. The same way productivity is an essential component of a company, growth is just as important because before integrating the aforementioned aspects, store sales was nearly flat throughout the chain; however, after incorporating the new tactics sales have climbed about 2.5%, shares have gone 49 cents from 34cents the previous year and net income has skyrocketed by 730% over a two-year period despite the economy and the competitive nature of the pharmaceutical industry. Liquidity Throughout the beginning of first quarter of 2003, CVS anticipated an increase in cash flows form operations. As a result of improve working capital management, the chains net cash provided by operating activities jumped from $133.9 to $183.6. Although the increase of $49.7 million in the early stages of the quarter is an interesting move, it will adversely impact the chain because of future lease payment associated with stores shut down as part of the restructuring plan. During the quarter, a cash payment of $6.5 million has been made to offset partly the effects of the restructuring. Based on a long-term perspective, the chains liabilities is bound to extend until 2024 mainly from noncancelable leases totaling $185.6 million. Throughout the last five years, CVS has been either head to head with its competitors or way ahead of the game. For instance, over a 52-week period there has been relatively small market fluctuations with the highs of approximately 34 points and lows of 22. Currently, the market value of the chain can be estimated at $10,283.5 million which offers 14.4% return of equity, 9.89 cash flow ratio and a 14.5 earnings ratio. In terms of growth, revenue has been increasing rather nicely along the 5-year spectrum. Specifically in 1999, revenue reached 7.4%, three years latter, it went up to 8.5% and subsequently after 5 years it skyrocketed to 12.3%. Conclusion CVS is one of the most stable companies within the drug store chain today. Reflecting on the company's financial statement over the last five years, it has managed to keep a relatively stable flow of income overall and best of all, profit is continuously growing at virtually all levels. Historically speaking, achieving great success was not only the culmination of endless years of painstaking dedications, but it was the devotion to its consumers that seemed to overcome most of the obstacles that stood before its path. Based on that kind of commitment, Consumer Value Store is a great company to invest in because of its loyalty, dedication and stability. Sources Overview. Media General Financial Services, Inc. Dec. 2002. Hoovers Online. 26 May 2003.http://www.hoovers.com/ premium/profile/4/0,,10984,00.html. Strong Roots Secure Retail Powerhouse. Drug Store News. 21 Oct. 2001. Business & Industry. 26 May 2003. http://rdsweb2.rdsinc.com. CVS Takes No1 Spot in Drug. Racher Press Inc. 8 May 2000. Business & Industry. 27 May 2003. http://rdsweb2.rdsinc.com. Prescription for Success. Med Ad News. 3 July 2001. Business & Industry. 27 May 2003. http://rdsweb2.rdsinc.com. Nulman B. Michael. Prescription for Success. Med Ad News. 3 July 2001. Business & Industry. 27 May 2003. http://rdsweb2.rdsinc.com. New Format in Stores for CVS. Westfair Communication Inc. 23 Nov. 2002. Business & Company Resource Center. 28 May 2003. http://galenet.galegroup.com. Callegarri J. Alfred. New Format in Stores for CVS Westfair Com Inc. 23 Nov. 2002. Business & Company. 28 May 2003. http://galenet.galegroup.com. Supermarkets Expand Offerings to Make Shopping Convenient. Research Alert. 15 Nov. 2002. Business & Industry. 29 May 2003. http://rdsweb2.rdsinc.com. Drug Money. Direct. March 1, 2003. Business & Industry. 29 May 2003. http://rdsweb2.rdsinc.com. Retail Case Studies, CVS Corporation. Global Logistics. 15 Dec. 2001. Descartes. 30 May 2003. http://www.descartes.com/ customers/studies/CVS_Corp.html. Hill to Support CVS Expansion. Ad Week New England. 24 June 2002. Business & Industry. 30 May 2003. http://rdsweb2.rdsinc.com. Promo Edge Company. Med Ad News. 15 Sep. 2002. Business & Industry. 2 June 2003. http://rdsweb2.rdsinc.com. CVS Reinvents Itself to Meet Changing Market Place Drug Store News. 3 Feb. 1997. Business & Industry. 2 June 2003. http://rdsweb2.rdsinc.com. Excellence in Pharmacy Innovation Drug Chain Review. 16 Dec.2002. Racher Press Inc. 3 June 2003. http://rdsweb2.rdsinc.com. Investing in Growth Oppo T.G.I.M. - Thank God It's Monday to the Senior Legal Counsel, Michael B. Nulman, entry into the Florida market has been profitable beyond normal expectations because not only has customer acceptance of the Florida stores been incredible, but sales figures in these new areas have been better than many previous locations.Start strong on Monday if you want better sales results at the end of the week on Friday. Here are 11 practical sales tips:1. Set your alarm clock for 30 minutes earlier every Monday morning. It's a great way to start a week of selling.2. Back your car into your garage every Sunday night. You'll begin every Monday morning headed in the right direction.3. Begin the new week with a written priority to do list (Your six-pack). Focus on getting the most important things done first - like prospecting for new business.4. Set (in writing) defined objectives for every sales call - every sales call. Your customers can tell when your winging it.5. Attempt to obtain at least one customer commitment for every sales call. You're more likely to do this on Tuesday if you begin doing it on Monday.6. Make two proactive telephone sales calls to prospects. Make it a personal priority to prospect everyday starting Monday mornings.7. Send a handwritten or e-mail follow-up to every key sales contact you see on Monday. Set a personal standard to write a minimum of five handwritten notes everyday. The tough part is getting started. Once you form the habit, it's a no-brainer to maintain.8. Take a quick refresher break. Fifteen minutes at lunch will suffice. Use the break to discharge any stress and tension and to recharge your focus and effort. Read, pray, or take deep breaths - do something to restore your energy.9. At the end of the day add up your results for the day. Quantifiable sales results are the measurement, not how hard you worked. Specifically, what did you accomplish? How many sales did you close? Ask yourself what could you have done better. Obviously you should then do it better on Tuesday.10. Make someone laugh and hel Marketing Strategy Altering the format of the stores is another strategy that generates high profit margins. Moving from the convention 9600-square-feet prototype, CVS plan toward bigger and better free-standing facilities resulted in 22 billion dollars in sales and ranked it second of top pharmacy in 2002 among its competitors. As opposed to the smaller stores, the 10,885 and 12,150-square-feet prototypes allow drive-through pick up that simultaneously serve two cars and provide a great deal of convenience which is what the CVS chain is seeking to achieve according to Alfred J. Callegarri Regional Director of Real Estate. Basically, the CVS chain tries to succeed where its competitors have failed. Products Along with medicine, CVS sells a variety of other items. As a pharmacy, it sells the very things that one would find at a convenient store. CVS along with a number of supermarkets is responding to customer demands by providing one-stop-shopping and convenience to the shopping experience. According to the Food Marketing Institute, the vast majority of new stores and remodeled ones offer an ever-wider variety of services and products in one place including wine, ATM services and greeting cards just to name a few. Price Although CVS product line sells at market price, it manages to attract more customers than its competitors. As a pharmacy, CVS is the only drug store that uses scannable consumer discount cards. Conversely, Rite Aid has a reward program that offers a discount on specific markets, meaning only very few stores participate in that program which renders it largely ineffectual. On the other hand, CVS card-scanning strategy helps it win even the finicky customers. In addition, the pharmacy gives 2% off on non-prescription items and one dollar off every two prescriptions. Finally, the card enables CVS to not only keep track of the buying habits of customers, but to communicate with them more intimately and advertise accordingly. Distribution Process It is ironic the way CVS becomes a pharmacy because the owners, the Goldstein brothers, did not have any design on pharmacy. To mention the least, they were not even pharmacist to begin with; they were mere distributors. From 1963 until today, the same distribution model has evolved to make CVS a successful corporation. As a way of managing deliveries from 22,000 different locations, CVS reanalyzes its flow of inbound supply strategies by improving logistics and monitoring inbound shipment in order to prevent order failures. In fact just to strengthen the viability of the plan, the chain anticipates an inventory reduction of approximately 17% over the next 12 months. Unlike some other businesses, CVS follows an expedited distribution program whereby a variety of distribution channels are utilized such as warehouses, the Internet and in some cases certain manufacturers. In fact, last autumn, the chain formed and alliance with Merck Corporation to facilitate a seamless distribution of prescription drugs throughout the country. Advertising CVS uses many of the conventional ways of advertising. To begin with, the pharmacy does not handle its own advertising campaign; rather, it works in concert with the Boston-based Inter-public Group to target consumers whereby the most rudimentary methods are used namely radio, ads and TV commercials. Generally, ads are a really effective way to target potential consumers; however, during economic fallouts ad budgets are normally the first to be discarded to reduce expenses. Another strategy the store uses to sell its products is through its layout; that is putting most of the everyday-use items in the front end as well as the very back of the stores that way food, beverages and cosmetics are at the customers fingertip. As a result, the new settings not only attract customers, but they stay longer in the stores and most importantly, they buy more. Managerial Structure Structurally, CVS is just like most companies. It follows a pyramidal style of management with the help of a CEO, Tom Ryan, and 9 others that report to his office. Thomas Ryans charismatic leadership revolves around a sense of urgency, openness to new ideas and willingness to embrace change. As a pharmacy, the company prides itself on the ability of its pharmacists and technicians to provide [consumers] with some of the highest-quality care in the industry. Basically, the company has a very autonomous style of management whereby each employee represents the company holistically. Based on that tenet, CVS devotes serious effort to hire competent employees combined with proprietary technology and work-flow enhancement in order to make the drug store more productive and efficient. In 2001, however, after the company absorbed a lost of more than $130 million during the fourth quarter, the CEO adopted a restructuring plan that guarantees profitable chains selling space and the successful integration of its ProCare specialty pharmacy operation which provides PharmaCare prescription benefits. In addition, the restructuring plan took root at the very top of the organization. Consequently, regulatory supervision of chains top executives along with the other departments becomes more commonplace. Training Process At CVS the marketing as well as the training department work closely with each other. The combination is done for many reasons primarily to seamlessly advertise within the stores and to insure that employees have the necessary knowledge of certain products to adequately serve the consumers. Accordingly, the company recognizes its employee needs in terms that they need the right tools, sufficient training and support. As a result, training seminars are frequently under way to keep the employees sharp. Along with constant training, the company is gradually automating some of the basic tasks of pharmacists including electronic telephone refill systems and automatic dispensing machines in order to make pharmacists more available for customer interactions. Financial Overview Fundamentally, the chain achieves high levels of profitability by considering several factors namely driving growth and improving productivity. Based on these strategies, the fourth quarter of 2002 can accurately model the chains ability to generate vibrant sales figures even during economic adversities. The same way productivity is an essential component of a company, growth is just as important because before integrating the aforementioned aspects, store sales was nearly flat throughout the chain; however, after incorporating the new tactics sales have climbed about 2.5%, shares have gone 49 cents from 34cents the previous year and net income has skyrocketed by 730% over a two-year period despite the economy and the competitive nature of the pharmaceutical industry. Liquidity Throughout the beginning of first quarter of 2003, CVS anticipated an increase in cash flows form operations. As a result of improve working capital management, the chains net cash provided by operating activities jumped from $133.9 to $183.6. Although the increase of $49.7 million in the early stages of the quarter is an interesting move, it will adversely impact the chain because of future lease payment associated with stores shut down as part of the restructuring plan. During the quarter, a cash payment of $6.5 million has been made to offset partly the effects of the restructuring. Based on a long-term perspective, the chains liabilities is bound to extend until 2024 mainly from noncancelable leases totaling $185.6 million. Throughout the last five years, CVS has been either head to head with its competitors or way ahead of the game. For instance, over a 52-week period there has been relatively small market fluctuations with the highs of approximately 34 points and lows of 22. Currently, the market value of the chain can be estimated at $10,283.5 million which offers 14.4% return of equity, 9.89 cash flow ratio and a 14.5 earnings ratio. In terms of growth, revenue has been increasing rather nicely along the 5-year spectrum. Specifically in 1999, revenue reached 7.4%, three years latter, it went up to 8.5% and subsequently after 5 years it skyrocketed to 12.3%. Conclusion CVS is one of the most stable companies within the drug store chain today. Reflecting on the company's financial statement over the last five years, it has managed to keep a relatively stable flow of income overall and best of all, profit is continuously growing at virtually all levels. Historically speaking, achieving great success was not only the culmination of endless years of painstaking dedications, but it was the devotion to its consumers that seemed to overcome most of the obstacles that stood before its path. Based on that kind of commitment, Consumer Value Store is a great company to invest in because of its loyalty, dedication and stability. Sources Overview. Media General Financial Services, Inc. Dec. 2002. Hoovers Online. 26 May 2003.http://www.hoovers.com/ premium/profile/4/0,,10984,00.html. Strong Roots Secure Retail Powerhouse. Drug Store News. 21 Oct. 2001. Business & Industry. 26 May 2003. http://rdsweb2.rdsinc.com. CVS Takes No1 Spot in Drug. Racher Press Inc. 8 May 2000. Business & Industry. 27 May 2003. http://rdsweb2.rdsinc.com. Prescription for Success. Med Ad News. 3 July 2001. Business & Industry. 27 May 2003. http://rdsweb2.rdsinc.com. Nulman B. Michael. Prescription for Success. Med Ad News. 3 July 2001. Business & Industry. 27 May 2003. http://rdsweb2.rdsinc.com. New Format in Stores for CVS. Westfair Communication Inc. 23 Nov. 2002. Business & Company Resource Center. 28 May 2003. http://galenet.galegroup.com. Callegarri J. Alfred. New Format in Stores for CVS Westfair Com Inc. 23 Nov. 2002. Business & Company. 28 May 2003. http://galenet.galegroup.com. Supermarkets Expand Offerings to Make Shopping Convenient. Research Alert. 15 Nov. 2002. Business & Industry. 29 May 2003. http://rdsweb2.rdsinc.com. Drug Money. Direct. March 1, 2003. Business & Industry. 29 May 2003. http://rdsweb2.rdsinc.com. Retail Case Studies, CVS Corporation. Global Logistics. 15 Dec. 2001. Descartes. 30 May 2003. http://www.descartes.com/ customers/studies/CVS_Corp.html. Hill to Support CVS Expansion. Ad Week New England. 24 June 2002. Business & Industry. 30 May 2003. http://rdsweb2.rdsinc.com. Promo Edge Company. Med Ad News. 15 Sep. 2002. Business & Industry. 2 June 2003. http://rdsweb2.rdsinc.com. CVS Reinvents Itself to Meet Changing Market Place Drug Store News. 3 Feb. 1997. Business & Industry. 2 June 2003. http://rdsweb2.rdsinc.com. Excellence in Pharmacy Innovation Drug Chain Review. 16 Dec.2002. Racher Press Inc. 3 June 2003. http://rdsweb2.rdsinc.com. Investing in Growth Opp Overcome Stalled Mind-Sets That Keep You from Accomplishing 20 Times More hipment in order to prevent order failures. In fact just to strengthen the viability of the plan, the chain anticipates an inventory reduction of approximately 17% over the next 12 months. Unlike some other businesses, CVS follows an expedited distribution program whereby a variety of distribution channels are utilized such as warehouses, the Internet and in some cases certain manufacturers. In fact, last autumn, the chain formed and alliance with Merck Corporation to facilitate a seamless distribution of prescription drugs throughout the country.A mind-set is a way we organize our thinking, whether consciously or unconsciously. Most of the time, we act based on unconscious mind-sets that simply repeat what we've done most recently. In a new situation where our conscious mind is engaged, we may also repeat past behavior because when faced with a new choice, we often search through our alternatives in a predictable pattern that includes some perspectives while ignoring many others.Organizations develop their mind-sets through rules, processes, and rituals, as well as through the mind-sets of those who work in them. The fewer people who enter an organization, the more likely the organizational mind-set is to become fixed.The Individual Stall Mind-SetAre you awake, aware of, and working on what you want to accomplish … or are you usually daydreaming? It's easy to spend most of your day with your conscious mind turned off while you endure your commute, struggle to stay awake during meetings, listen to long-winded people on the telephone, exercise, perform routine chores, and watch television. The focus for your whole mind starts in the conscious part of your brain. Keep that conscious focus turned off, and the whole brain runs on automatic instructions.Overcoming that lethargy is pretty easy. Take these steps:1. Create written goals for what's important.2. Read those goals aloud twice a day.3. Write out plans to help you accomplish your goals.4. Increase the number of hours a day when you are consciously working on those goals.5. Tell others what you want to accomplish and ask for their help.6. Check your progress daily against your goals to identify where you need to shift to doing something more effective.7. Get help in looking for ways to improve in those lag Advertising CVS uses many of the conventional ways of advertising. To begin with, the pharmacy does not handle its own advertising campaign; rather, it works in concert with the Boston-based Inter-public Group to target consumers whereby the most rudimentary methods are used namely radio, ads and TV commercials. Generally, ads are a really effective way to target potential consumers; however, during economic fallouts ad budgets are normally the first to be discarded to reduce expenses. Another strategy the store uses to sell its products is through its layout; that is putting most of the everyday-use items in the front end as well as the very back of the stores that way food, beverages and cosmetics are at the customers fingertip. As a result, the new settings not only attract customers, but they stay longer in the stores and most importantly, they buy more. Managerial Structure Structurally, CVS is just like most companies. It follows a pyramidal style of management with the help of a CEO, Tom Ryan, and 9 others that report to his office. Thomas Ryans charismatic leadership revolves around a sense of urgency, openness to new ideas and willingness to embrace change. As a pharmacy, the company prides itself on the ability of its pharmacists and technicians to provide [consumers] with some of the highest-quality care in the industry. Basically, the company has a very autonomous style of management whereby each employee represents the company holistically. Based on that tenet, CVS devotes serious effort to hire competent employees combined with proprietary technology and work-flow enhancement in order to make the drug store more productive and efficient. In 2001, however, after the company absorbed a lost of more than $130 million during the fourth quarter, the CEO adopted a restructuring plan that guarantees profitable chains selling space and the successful integration of its ProCare specialty pharmacy operation which provides PharmaCare prescription benefits. In addition, the restructuring plan took root at the very top of the organization. Consequently, regulatory supervision of chains top executives along with the other departments becomes more commonplace. Training Process At CVS the marketing as well as the training department work closely with each other. The combination is done for many reasons primarily to seamlessly advertise within the stores and to insure that employees have the necessary knowledge of certain products to adequately serve the consumers. Accordingly, the company recognizes its employee needs in terms that they need the right tools, sufficient training and support. As a result, training seminars are frequently under way to keep the employees sharp. Along with constant training, the company is gradually automating some of the basic tasks of pharmacists including electronic telephone refill systems and automatic dispensing machines in order to make pharmacists more available for customer interactions. Financial Overview Fundamentally, the chain achieves high levels of profitability by considering several factors namely driving growth and improving productivity. Based on these strategies, the fourth quarter of 2002 can accurately model the chains ability to generate vibrant sales figures even during economic adversities. The same way productivity is an essential component of a company, growth is just as important because before integrating the aforementioned aspects, store sales was nearly flat throughout the chain; however, after incorporating the new tactics sales have climbed about 2.5%, shares have gone 49 cents from 34cents the previous year and net income has skyrocketed by 730% over a two-year period despite the economy and the competitive nature of the pharmaceutical industry. Liquidity Throughout the beginning of first quarter of 2003, CVS anticipated an increase in cash flows form operations. As a result of improve working capital management, the chains net cash provided by operating activities jumped from $133.9 to $183.6. Although the increase of $49.7 million in the early stages of the quarter is an interesting move, it will adversely impact the chain because of future lease payment associated with stores shut down as part of the restructuring plan. During the quarter, a cash payment of $6.5 million has been made to offset partly the effects of the restructuring. Based on a long-term perspective, the chains liabilities is bound to extend until 2024 mainly from noncancelable leases totaling $185.6 million. Throughout the last five years, CVS has been either head to head with its competitors or way ahead of the game. For instance, over a 52-week period there has been relatively small market fluctuations with the highs of approximately 34 points and lows of 22. Currently, the market value of the chain can be estimated at $10,283.5 million which offers 14.4% return of equity, 9.89 cash flow ratio and a 14.5 earnings ratio. In terms of growth, revenue has been increasing rather nicely along the 5-year spectrum. Specifically in 1999, revenue reached 7.4%, three years latter, it went up to 8.5% and subsequently after 5 years it skyrocketed to 12.3%. Conclusion CVS is one of the most stable companies within the drug store chain today. Reflecting on the company's financial statement over the last five years, it has managed to keep a relatively stable flow of income overall and best of all, profit is continuously growing at virtually all levels. Historically speaking, achieving great success was not only the culmination of endless years of painstaking dedications, but it was the devotion to its consumers that seemed to overcome most of the obstacles that stood before its path. Based on that kind of commitment, Consumer Value Store is a great company to invest in because of its loyalty, dedication and stability. Sources Overview. Media General Financial Services, Inc. Dec. 2002. Hoovers Online. 26 May 2003.http://www.hoovers.com/ premium/profile/4/0,,10984,00.html. Strong Roots Secure Retail Powerhouse. Drug Store News. 21 Oct. 2001. Business & Industry. 26 May 2003. http://rdsweb2.rdsinc.com. CVS Takes No1 Spot in Drug. Racher Press Inc. 8 May 2000. Business & Industry. 27 May 2003. http://rdsweb2.rdsinc.com. Prescription for Success. Med Ad News. 3 July 2001. Business & Industry. 27 May 2003. http://rdsweb2.rdsinc.com. Nulman B. Michael. Prescription for Success. Med Ad News. 3 July 2001. Business & Industry. 27 May 2003. http://rdsweb2.rdsinc.com. New Format in Stores for CVS. Westfair Communication Inc. 23 Nov. 2002. Business & Company Resource Center. 28 May 2003. http://galenet.galegroup.com. Callegarri J. Alfred. New Format in Stores for CVS Westfair Com Inc. 23 Nov. 2002. Business & Company. 28 May 2003. http://galenet.galegroup.com. Supermarkets Expand Offerings to Make Shopping Convenient. Research Alert. 15 Nov. 2002. Business & Industry. 29 May 2003. http://rdsweb2.rdsinc.com. Drug Money. Direct. March 1, 2003. Business & Industry. 29 May 2003. http://rdsweb2.rdsinc.com. Retail Case Studies, CVS Corporation. Global Logistics. 15 Dec. 2001. Descartes. 30 May 2003. http://www.descartes.com/ customers/studies/CVS_Corp.html. Hill to Support CVS Expansion. Ad Week New England. 24 June 2002. Business & Industry. 30 May 2003. http://rdsweb2.rdsinc.com. Promo Edge Company. Med Ad News. 15 Sep. 2002. Business & Industry. 2 June 2003. http://rdsweb2.rdsinc.com. CVS Reinvents Itself to Meet Changing Market Place Drug Store News. 3 Feb. 1997. Business & Industry. 2 June 2003. http://rdsweb2.rdsinc.com. Excellence in Pharmacy Innovation Drug Chain Review. 16 Dec.2002. Racher Press Inc. 3 June 2003. http://rdsweb2.rdsinc.com. Investing in Growth Opp Effective Marketing is About Loving Your Customers the marketing as well as the training department work closely with each other. The combination is done for many reasons primarily to seamlessly advertise within the stores and to insure that employees have the necessary knowledge of certain products to adequately serve the consumers. Accordingly, the company recognizes its employee needs in terms that they need the right tools, sufficient training and support. As a result, training seminars are frequently under way to keep the employees sharp. Along with constant training, the company is gradually automating some of the basic tasks of pharmacists including electronic telephone refill systems and automatic dispensing machines in order to make pharmacists more available for customer interactions.“Quality means doing it right when no one is looking.” ~Henry FordDo you cut corners in your products and services? Or do you make the honest effort to do it right even when no one is looking? You can’t expect perfection as that is an impossible goal for the imperfect people we are. The question is simply if you have done your best. Do you do the job right even if your customer or client may never know the difference?Marketing with Integrity is about loving your customer. Develop a relationship with them. Advise them. Help them. Offer them products and services which will help them. Protect them from those who would take advantage of them. It isn’t about being the cheapest in the market, although you could make that your unique selling position.It is really caring about the results your customers get from your products. If good service and quality require higher prices, then you’ll have to charge higher prices. Base your business on really helping solve your customer’s problems.That shouldn’t just be a buzz phrase. Make it the truth to you and your business.Employ educational selling. Tell your customers the whole story if necessary. Give them reasons why they should buy from you. Promote the benefits of your product or service. Have ads which tell a story of how your product has helped other customers and clients. Just make sure it is a true story!Being honest doesn’t mean being boring.It also doesn’t mean being bland. You can still have exciting benefit rich ad copy and true stories to sell you products. You have to use good salesmanship to bring in buyers. Just don’t use salesmanship as an excuse for lying or dishonesty.If you truly love your customers, you won’t deceive them or trick them into buying something they shouldn’t. You wo Financial Overview Fundamentally, the chain achieves high levels of profitability by considering several factors namely driving growth and improving productivity. Based on these strategies, the fourth quarter of 2002 can accurately model the chains ability to generate vibrant sales figures even during economic adversities. The same way productivity is an essential component of a company, growth is just as important because before integrating the aforementioned aspects, store sales was nearly flat throughout the chain; however, after incorporating the new tactics sales have climbed about 2.5%, shares have gone 49 cents from 34cents the previous year and net income has skyrocketed by 730% over a two-year period despite the economy and the competitive nature of the pharmaceutical industry. Liquidity Throughout the beginning of first quarter of 2003, CVS anticipated an increase in cash flows form operations. As a result of improve working capital management, the chains net cash provided by operating activities jumped from $133.9 to $183.6. Although the increase of $49.7 million in the early stages of the quarter is an interesting move, it will adversely impact the chain because of future lease payment associated with stores shut down as part of the restructuring plan. During the quarter, a cash payment of $6.5 million has been made to offset partly the effects of the restructuring. Based on a long-term perspective, the chains liabilities is bound to extend until 2024 mainly from noncancelable leases totaling $185.6 million. Throughout the last five years, CVS has been either head to head with its competitors or way ahead of the game. For instance, over a 52-week period there has been relatively small market fluctuations with the highs of approximately 34 points and lows of 22. Currently, the market value of the chain can be estimated at $10,283.5 million which offers 14.4% return of equity, 9.89 cash flow ratio and a 14.5 earnings ratio. In terms of growth, revenue has been increasing rather nicely along the 5-year spectrum. Specifically in 1999, revenue reached 7.4%, three years latter, it went up to 8.5% and subsequently after 5 years it skyrocketed to 12.3%. Conclusion CVS is one of the most stable companies within the drug store chain today. Reflecting on the company's financial statement over the last five years, it has managed to keep a relatively stable flow of income overall and best of all, profit is continuously growing at virtually all levels. Historically speaking, achieving great success was not only the culmination of endless years of painstaking dedications, but it was the devotion to its consumers that seemed to overcome most of the obstacles that stood before its path. Based on that kind of commitment, Consumer Value Store is a great company to invest in because of its loyalty, dedication and stability. Sources Overview. Media General Financial Services, Inc. Dec. 2002. Hoovers Online. 26 May 2003.http://www.hoovers.com/ premium/profile/4/0,,10984,00.html. Strong Roots Secure Retail Powerhouse. Drug Store News. 21 Oct. 2001. Business & Industry. 26 May 2003. http://rdsweb2.rdsinc.com. CVS Takes No1 Spot in Drug. Racher Press Inc. 8 May 2000. Business & Industry. 27 May 2003. http://rdsweb2.rdsinc.com. Prescription for Success. Med Ad News. 3 July 2001. Business & Industry. 27 May 2003. http://rdsweb2.rdsinc.com. Nulman B. Michael. Prescription for Success. Med Ad News. 3 July 2001. Business & Industry. 27 May 2003. http://rdsweb2.rdsinc.com. New Format in Stores for CVS. Westfair Communication Inc. 23 Nov. 2002. Business & Company Resource Center. 28 May 2003. http://galenet.galegroup.com. Callegarri J. Alfred. New Format in Stores for CVS Westfair Com Inc. 23 Nov. 2002. Business & Company. 28 May 2003. http://galenet.galegroup.com. Supermarkets Expand Offerings to Make Shopping Convenient. Research Alert. 15 Nov. 2002. Business & Industry. 29 May 2003. http://rdsweb2.rdsinc.com. Drug Money. Direct. March 1, 2003. Business & Industry. 29 May 2003. http://rdsweb2.rdsinc.com. Retail Case Studies, CVS Corporation. Global Logistics. 15 Dec. 2001. Descartes. 30 May 2003. http://www.descartes.com/ customers/studies/CVS_Corp.html. Hill to Support CVS Expansion. Ad Week New England. 24 June 2002. Business & Industry. 30 May 2003. http://rdsweb2.rdsinc.com. Promo Edge Company. Med Ad News. 15 Sep. 2002. Business & Industry. 2 June 2003. http://rdsweb2.rdsinc.com. CVS Reinvents Itself to Meet Changing Market Place Drug Store News. 3 Feb. 1997. Business & Industry. 2 June 2003. http://rdsweb2.rdsinc.com. Excellence in Pharmacy Innovation Drug Chain Review. 16 Dec.2002. Racher Press Inc. 3 June 2003. http://rdsweb2.rdsinc.com. Investing in Growth Opp Special Effects are Helping Label Manufacturers Stay in the Game ong the 5-year spectrum. Specifically in 1999, revenue reached 7.4%, three years latter, it went up to 8.5% and subsequently after 5 years it skyrocketed to 12.3%.It's been a difficult year for the label manufacturer. Price pressure has increased and margins have been under steady pressure. The consumer wants a bargain and labellers are under pressure to provide budget solutions in an ever more competitive marketplace. Naturally, this worms its way down the chain of supply and almost everyone in the self adhesive labels industry is feeling the pinch. At the same time, manufacturers of packaged goods are striving to provide the consumer with an even wider range of products and variants. Larger stock-keeping units in turn means shorter runs for the label printer.Most label printers spend approx 50% of their time on changeovers with label manufacturers going all out to come up with solutions to reduce these crippling set-up times. This is simply dead time for the label converter.Increasing pressure from marketing departments for special "on pack effects" has had both positive and negative impacts on label manufacturers. In the positive camp, it is helping labels to fend off the challenge from shrink sleeves. Marketers are increasingly looking for special effects which can't be easily produced on sleeves, a good thing for the humble label! There are negatives of course. Special effects can dramatically slow the process down which eats away further at already eroding efficiencies.Flexo and digital print are both trends that continue to exert a strong influence on the label manufacturer. Flexo is coming much closer to offset quality, especially with computer-to-plate technology. With regards to digital print, the idea of not needing a printing plate is fantastic, there there's still a great deal of work to do. Conclusion CVS is one of the most stable companies within the drug store chain today. Reflecting on the company's financial statement over the last five years, it has managed to keep a relatively stable flow of income overall and best of all, profit is continuously growing at virtually all levels. Historically speaking, achieving great success was not only the culmination of endless years of painstaking dedications, but it was the devotion to its consumers that seemed to overcome most of the obstacles that stood before its path. Based on that kind of commitment, Consumer Value Store is a great company to invest in because of its loyalty, dedication and stability. Sources Overview. Media General Financial Services, Inc. Dec. 2002. Hoovers Online. 26 May 2003.http://www.hoovers.com/ premium/profile/4/0,,10984,00.html. Strong Roots Secure Retail Powerhouse. Drug Store News. 21 Oct. 2001. Business & Industry. 26 May 2003. http://rdsweb2.rdsinc.com. CVS Takes No1 Spot in Drug. Racher Press Inc. 8 May 2000. Business & Industry. 27 May 2003. http://rdsweb2.rdsinc.com. Prescription for Success. Med Ad News. 3 July 2001. Business & Industry. 27 May 2003. http://rdsweb2.rdsinc.com. Nulman B. Michael. Prescription for Success. Med Ad News. 3 July 2001. Business & Industry. 27 May 2003. http://rdsweb2.rdsinc.com. New Format in Stores for CVS. Westfair Communication Inc. 23 Nov. 2002. Business & Company Resource Center. 28 May 2003. http://galenet.galegroup.com. Callegarri J. Alfred. New Format in Stores for CVS Westfair Com Inc. 23 Nov. 2002. Business & Company. 28 May 2003. http://galenet.galegroup.com. Supermarkets Expand Offerings to Make Shopping Convenient. Research Alert. 15 Nov. 2002. Business & Industry. 29 May 2003. http://rdsweb2.rdsinc.com. Drug Money. Direct. March 1, 2003. Business & Industry. 29 May 2003. http://rdsweb2.rdsinc.com. Retail Case Studies, CVS Corporation. Global Logistics. 15 Dec. 2001. Descartes. 30 May 2003. http://www.descartes.com/ customers/studies/CVS_Corp.html. Hill to Support CVS Expansion. Ad Week New England. 24 June 2002. Business & Industry. 30 May 2003. http://rdsweb2.rdsinc.com. Promo Edge Company. Med Ad News. 15 Sep. 2002. Business & Industry. 2 June 2003. http://rdsweb2.rdsinc.com. CVS Reinvents Itself to Meet Changing Market Place Drug Store News. 3 Feb. 1997. Business & Industry. 2 June 2003. http://rdsweb2.rdsinc.com. Excellence in Pharmacy Innovation Drug Chain Review. 16 Dec.2002. Racher Press Inc. 3 June 2003. http://rdsweb2.rdsinc.com. Investing in Growth Opportunities. Drug Store News. 29 Apr. 2002. Business & Industry. 3 June 2003. http://rdsweb2.rdsinc.com. CVS Rounds Into Top. Chain Drug Review. 28 Apr. 2003. Business & Industry. 4 June 2003. http://rdsweb2.rdsinc.com. Quarterly Report SEC Form 10-Q. Biz Yahoo. 12 May 2003. NYSE. 4 June 203. http://biz.yahoo.com/e/l/C/CVS.html. Financials. NYSE. 5 May 2003. Hoovers Online. 6 May 2003. http://quotes.hoovers.com/thomson/quote.html?t=CVS&e=NYSE&n=CVS+Corporation&p=&c= 10984&templ=4
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