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Hub You - Six Keys To Customer Service
Whether you are moving your office to a new location, larger or smaller, or you are simply looking for a way to maximize your current space, you will likely need to purchase new office cubicles and systems furniture. You may not be aware that there are many ways that you can save money when purchasing new office cubicle components and managing their layout, while at the same time maintaining emp
Key 6: Extra-Effort
The absence of courtesy makes a lasting poor impression. On the other hand, a little bit of extra effort leaves a lasting positive impression. The extra-effort we extend to customers is the part of serv
The People aspect of business is really what it is all about. Rule #1: Think of customers as individuals. Once we think that way, we realize our business is our customer, not our product or services. Putting all the focus on the merchandise in our store, or the services our corporation offers, leaves out the most important component: each individual customer.Keeping those individual custo
Customers expect:
♦ Value - Fair Prices
♦ Quality
♦ Variety
♦ Pleasant Atmosphere
♦ Friendly Service
♦ Interested Employees Who Care
♦ Attentiveness To Their Needs
There are six keys to excellent customer service.
Key 1: Competence
People who enjoy what they are doing usually do it well. Before a person can really begin to enjoy the job, he or she must be confident in his/her abilities to do every aspect of the job correctly. The amount of time we take and the efficiency we
display doing our job shows to others our level of competence.
Key 2: Knowledge
We can increase our level of competence by learning as much as we can about our own jobs, the functions of other departments and the total organization. The elements of job knowledge include areas such as product information,
procedures, problem solving, and the ability to answer questions.
Key 3: Pride
The attitudes that we show are very important to excellent service. An attitude of pride is one which gives employees the energy and the incentive to become more knowledgeable and competent. The amount of interest and commitment we bring to the job affects the quality of service that we provide to our customers.
Key 4: Appearance
First impressions are extremely important. It tells the customer how we feel about ourselves and our job. Customers notice the care we use in our personal appearance. They also notice the eagerness we show in performing our job and the approach we use when we address customers. We never get a second chance to make a first impression.
Key 5: Courtesy
Customers view courtesy as a basic part of service. Courtesy is the single most important behavior a customer expects from us. We demonstrate courtesy by what we say, the tone we use to say it, and the gestures we use. Through our
actions and words, we show customers how we feel.
Key 6: Extra-Effort
The absence of courtesy makes a lasting poor impression. On the other hand, a little bit of extra effort leaves a lasting positive impression. The extra-effort we extend to customers is the part of servi
When applying to a new construction job, your cover letter is the first thing an employer will read, even before a CV, so it is one of the most important things to get right!The role of the cover letter is to highlight your main skills and experiences that match what the company is looking for in order to emphasize that you are right for the job.There is no strict formula but there
There are six keys to excellent customer service.
Key 1: Competence
People who enjoy what they are doing usually do it well. Before a person can really begin to enjoy the job, he or she must be confident in his/her abilities to do every aspect of the job correctly. The amount of time we take and the efficiency we
display doing our job shows to others our level of competence.
Key 2: Knowledge
We can increase our level of competence by learning as much as we can about our own jobs, the functions of other departments and the total organization. The elements of job knowledge include areas such as product information,
procedures, problem solving, and the ability to answer questions.
Key 3: Pride
The attitudes that we show are very important to excellent service. An attitude of pride is one which gives employees the energy and the incentive to become more knowledgeable and competent. The amount of interest and commitment we bring to the job affects the quality of service that we provide to our customers.
Key 4: Appearance
First impressions are extremely important. It tells the customer how we feel about ourselves and our job. Customers notice the care we use in our personal appearance. They also notice the eagerness we show in performing our job and the approach we use when we address customers. We never get a second chance to make a first impression.
Key 5: Courtesy
Customers view courtesy as a basic part of service. Courtesy is the single most important behavior a customer expects from us. We demonstrate courtesy by what we say, the tone we use to say it, and the gestures we use. Through our
actions and words, we show customers how we feel.
Key 6: Extra-Effort
The absence of courtesy makes a lasting poor impression. On the other hand, a little bit of extra effort leaves a lasting positive impression. The extra-effort we extend to customers is the part of serv
Are you a California homeowner or business owner? If you are, have you ever taken the time to think about mold? If not, you are advised to do so. You will want to give your home or business a close look to see if you have mold lurking around. In fact, you may even want to contact a professional California mold inspector. Should you or a professional inspector determine that you have a mold
Key 3: Pride
The attitudes that we show are very important to excellent service. An attitude of pride is one which gives employees the energy and the incentive to become more knowledgeable and competent. The amount of interest and commitment we bring to the job affects the quality of service that we provide to our customers.
Key 4: Appearance
First impressions are extremely important. It tells the customer how we feel about ourselves and our job. Customers notice the care we use in our personal appearance. They also notice the eagerness we show in performing our job and the approach we use when we address customers. We never get a second chance to make a first impression.
Key 5: Courtesy
Customers view courtesy as a basic part of service. Courtesy is the single most important behavior a customer expects from us. We demonstrate courtesy by what we say, the tone we use to say it, and the gestures we use. Through our
actions and words, we show customers how we feel.
Key 6: Extra-Effort
The absence of courtesy makes a lasting poor impression. On the other hand, a little bit of extra effort leaves a lasting positive impression. The extra-effort we extend to customers is the part of serv
There was time when people use to go to their office in the traditional way, work for 8 hours and return back home to spend time with their family. Time has changed and so does the ways of working. People still go to their offices to manage daily business transactions, but today they manage their business with the help of new technology which is also moving with great speed. One has to agree on
Key 4: Appearance
First impressions are extremely important. It tells the customer how we feel about ourselves and our job. Customers notice the care we use in our personal appearance. They also notice the eagerness we show in performing our job and the approach we use when we address customers. We never get a second chance to make a first impression.
Key 5: Courtesy
Customers view courtesy as a basic part of service. Courtesy is the single most important behavior a customer expects from us. We demonstrate courtesy by what we say, the tone we use to say it, and the gestures we use. Through our
actions and words, we show customers how we feel.
Key 6: Extra-Effort
The absence of courtesy makes a lasting poor impression. On the other hand, a little bit of extra effort leaves a lasting positive impression. The extra-effort we extend to customers is the part of serv
Why send video email? Why would you want to send video email when you can send an ordinary email, that is the question? What is the difference?When you send video email, you bring message to life by adding audio and visuals to your message which will make it much more effective than an ordinary email.You never get a second chance to make the first impression. In this fast-paced wor
Key 6: Extra-Effort
The absence of courtesy makes a lasting poor impression. On the other hand, a little bit of extra effort leaves a lasting positive impression. The extra-effort we extend to customers is the part of service that keeps customers coming back. Do you always go the extra step for your customers?
Rate yourself and your staff in each area. What are your strengths? What areas need improvements?
What action steps will you take? Rate from 1 to 10 (10 being the best)
♦ Competence
♦ Knowledge
♦ Pride
♦ Appearance
♦ Courtesy
♦ Extra-Effort
Excellent customer service doesn't just happen. It happens because you focus on leading by example and following the six keys to excellent customer service. Article written by Norm Bobay of hireMAX (http://www.hiremax.com). For more articles like this please visit http://www.hiremax.com
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