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Environmental Noise -- How it Hurts Us, and How We Can Silence It Although its presence lingered unaddressed for many years, environmental noise is now recognized as a significant health issue. Environmental or ambient noise is unwanted or harmful outdoor sound created by human activities, including noise emitted by means of transport - road traffic, rail traffic, air traffic - and from sites of industrial activity. From delivery trucks to air conditioners, we are constantly bombarded by sounds that go unnoticed for the most part. However, out-of-earshot should not mean out-of-mind. It is precisely these inn How to Keep Employees and Customers Satisfied And Improve your Bottomline NowConventional wisdom points toward customer satisfaction surveys as the best way to pinpoint what specifically draws the customer back or pushes them away. Long relied upon to explain a customer’s flitting from one company to another in search of the best experience, these surveys fall short of explaining the customer replies that pertain to the trust and respect of your employees.Studies have shown that there is a direct link between satisfied employees and happy customers, so it makes good business sense to invest in discovering what yo Handshake Cattle Deal NoTHE GOLDEN RULE, do you believe in applying it to your cattle deals? And if not do you sleep well at night?I believe it may be the origin of or relates to the true meaning of what our forefathers had reference to when they came up with the idea of what is referred to as a HAND SHAKE CATTLE DEAL. Have you applied it to your cattle deals? If not, I challenge you to give it a try; it has worked for many others.The golden rule is endorsed in most all regions of the world. And for many centuries the idea has been influential among peopl The Top 7 Sales Blunders oWe all make mistakes when selling our product or service. Here are the most common mistakes people make. I have to admit I have made many of mistakes listed in this article even though I have been teaching this stuff for almost a decade. I hope you can learn from them.1. Allowing a prospect to lead the sales process. The best way to control the sales interaction is to ask questions. This is also the best way of learning whether or not your product or service meets the needs of your prospect. Quality questions that uncover specific issues, Brand Building 101: How Your Pricing Strategy Can Build Your Brand oStrong brands become so as they develop a reputation for consistency - be that how they position themselves, the use of their corporate identity, in their messaging and their pricing.Yes pricing - a subject not talked about much in the context of branding.Let’s explore two specific case studies about price inconsistency and the impact to a company’s brand and business performance.Case Study 1 - Price Harmonisation in a Merger I recall a merger that I was engaged in and one of the biggest challenges we had wa Avoiding Buyer Complaints on eBay Is Easy w P
Once you've sold a product on eBay and shipped it, the last thing you need is for the buyer to contact you to complain. If this happens you now have to spend extra time exchanging emails and trying to please them so they don't leave negative feedback or insist on a refund.Follow the points below and you will protect yourself against complaints and potentially messy refund/return situations.(1) Be completely honest in your descriptionThis is the most important defence against complaints. If you have listed every possib
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