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    Turning Chaos Into Calm: Creating Your Productive Environment
    It’s your first moment back at your desk after the annual meeting. The telephone is already ringing, 314 email messages lurk in your inbox, the staff meeting starts in 20 minutes, and your coffee just spattered on something marked “Urgent.” You look up at that ticking clock, feeling smothered by all the demands on your time and attention. Everywhere around you are papers and projects you need to work on. You look at a framed statement on your wall. “Have nothing around you that you do not know to be useful, believe to be beautiful, or love.” You sigh, remembering that you wanted to live and work that way, but something always gets in the way.You get to your meeting on time; continue successfully through your day, and driving home you think back on the challenges you are facing. You ask yourself, “How do I get into this clutter mess so frequently? I’m not a disorganized person, and most of the time I accomplish the work I need to do – but all those piles of paper are so frustrating!”After more than 25 years of working with people from every profession, region, age and outlook, we can assure you that there are four distinct clutter categories, each with its own strategic solution. It is likely that you are affected by each of them. Those categories are:SITUATIONAL Situational clutter usually arises from specific events. You are engaged in a project that generates a temporary mess – like a meeting, crisis, deadline, annual report or new initiative. This is a natural and normal part of life and work in a complex, sped- up world.To conquer situational clutter, recognize its temporary nature, set an end point by which it will all be cleaned up, an
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    This article has been viewed 12440 time(s).
    Article Submitted On: August 28, 2004



    Please Rate This Article: 6 Votes | Average: 4.33 out of 56 Votes | Average: 4.33 out of 56 Votes | Average: 4.33 out of 5 Electrical Safety in the Workplace: What are you Obligated to do?
    The maze of regulations and rules surrounding businesses can be blinding at the best of times, but the last thing you want to do is break a rule that is easy to put in place. Whether you’re a new business owner, or manager of an established business with new equipment, electrical safety in the workplace is one requirement that can be easily fulfilled.While the law does not require electrical testing to be carried out, it does require your electrical equipment to be safe at all times. Electricity will always find the easiest path to earth. Any faults or weaknesses within your electrical installation or portable appliances can go undetected. In the event of another fault developing, this could lead to serious risk of fire, electrocution or death. For example, a 13-amp ring-main without earth continuity could render all metal parts of appliances plugged into it “LIVE” if one item on the ring developed a fault to earth.In 1989 The Electricity at Work Regulations came into force, which clarifies the need to maintain electrical systems safely. Regulations require that “all electrical tools and equipment used by construction workers must be safe to use” and that “any electric tools hired out to end-users must be safe to use”. In the workplace the regulations specify that employers take steps to limit the risk of harm from electricity and electrical systems, and this includes both electrical installations and electrical equipment. These regulations apply to most electrical equipment – consumer, commercial and industrial – operating between 50 volts and 1,000 volts AC or between 75 volts and 1,500 volts DC.The only way to ensure every effort is ma

    As Carl Rogers said, "The major barrier to mutual interpersonal communication is our very natural tendency to judge, to evaluate, to approve or to disapprove." Approval usually comes when my perceptions of your behavior match my assumptions of how I think you should behave. It's time to stop shoulding on each other and begin to ACCEPT each other with our differences. This doesn't mean we always have to agree with each other; just accept.

    People perceive things differently due to differences in cultural/ethnic background, personal experiences, personality styles, gender differences, attitudes and beliefs, etc. This diversity may impact our ability to communicate with each other. Therefore, it is important to keep an open mind about such differences so we can reduce the probability for communication breakdown.

    Not only are we faced with ethnic and cultural diversity at the workplace, we are also faced with

    · different management styles
    · different learning styles
    · different decision making styles
    · different personalities
    · different genders

    A deeper awareness of how differently men and women communicate is necessary in order to prevent these gender differences from leading to resentment, decreased productivity and workplace stress.
    Research indicates men and women are socialized differently and consequently, have diverse styles of speaking. In her best-selling book, You Just Don't Understand: Women and Men in Conversation, Deborah Tannen says the sexes often speak virtually different languages. She calls it "report talk" vs. "rapport talk."

    Men and women, and their different languages

    Men tend to use “report talk” to convey information and self-importance, while women tend to use “rapport talk” to establish intimacy and connection. Tannen says that women will then see men as self-centered and domineering, while men will then see women as illogical and insecure. What results? Accusations that are hurtful. Men will accuse women of asking for advice and then not taking it, of rambling on about nothing, and of being unable to make decisions. Women will accuse men of not listening, invalidating their feelings, and always stepping in to solve problems with a lot of "you shoulds."

    Speaking different languages at work

    In the workplace, these differences impact the way messages are sent and received, thus causing communication breakdown, misunderstanding and major frustration. For example, a female supervisor seeks conversation from her male boss about a problem situation she is having with one of her employees. Her intent for the meeting is to inform her boss of the problem. She just wants him to listen to her, rephrase and repeat what she's saying so that she can become more clear on how she wishes to proceed. Perhaps he would ask her some probing questions about options, etc. Instead, he begins telling her what she should do with the problem employee. She becomes frustrated and leaves, feeling like her time was wasted. He feels he has solved the problem, and it's time to move on.

    ...and then at home

    Taking this situation into the home, the wife wishes to discuss a problem she's having with her husband, and he jumps in with the solution before she has had a chance to process her options. She gets mad and leaves the room saying, "You just never listen!"

    An immediate translation is what's needed

    In both scenarios, some very important communication skills are sorely lacking. First of all, the woman needs to be up front about what she wants from the man. "I'd really appreciate it if you'd help me process this problem by listening and asking questions," is one way for her to be clear in the beginning. If she decides she wants his advice, then she can ask for it. If she doesn't tell him what she wants in the beginning, then he would be wise to ask, "Do you want my advice or just someone to listen to you?"
    Having a deeper awareness of gender differences will help you increase understanding, decrease tension and improve teamwork.
    It is crucial to embrace differences and realize that there may, indeed, be alternative ways of doing things. It would behoove us to listen to each other and be more open to learning from our differences rather than allowing them to stifle our growth and ability to communicate with one another.

    As we move into the next decade, we are going to have to learn how to better establish and maintain relationships with clients and co-workers so that we can create greater quality and productivity in an ever-changing world. The best way to do this is to fine-tune communication skills and accept that people are different, and it's okay. Follow these tips:

    Keep an open mind
    Accept and understand differences
    When in doubt, check it out
    Take the time to talk about talking
    Create an environment where people feel safe sharing ideas/opinions

    (c) Nancy Stern 2004 

    Nancy Stern, MA specializes in leadership and employee development. Since l972, she has taught thousands of people how to effectively communicate whether to groups or to each other.  Visit her on the web at http://www.nancystern.com.

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    This article has been viewed 12440 time(s).
    Article Submitted On: August 28, 2004



    Please Rate This Article: 6 Votes | Average: 4.33 out of 56 Votes | Average: 4.33 out of 56 Votes | Average: 4.33 out of 5 Finding New Patients: Grow Your Practice with Integrity
    What’s stopping you from getting all of the patients you desire? Is it your technique? Your office staff? Your reputation?The answers are most probably no, no, and no.What is it then?Let’s look at the historic facts that most people live with: they hate dentists. Historically, dental work has hurt – especially for us older folk who grew up with a very limited choice of care. So we either don’t go to the dentist regularly, or go only when there is an emergency – and then don’t return.There are several issues here: finding patients, getting patients to return, and having referring dentists choose you to refer their patients rather than their other dentist friends.PATIENTS DECISION FACTORSSince patients don’t like coming to dentists, they have to make a decision to visit one at some point – hopefully prior to having a dental emergency. And, while you can connect with referring docs, or place ads, or have a web address, the patient still has to choose you.How do they choose? How do they know it’s time to go to a dentist when they are not having pain? How do they know to choose one dentist over another if they don’t have a regular dentist?It’s a choice they must make. What criteria do they use? Is it money? Is it pain? Is it proximity?How do you find your target audience? Through current patient referrals? Through clicks on your website?Here are a couple of Facilitative Questions you might use – on your site, in phone calls, in marketing materials - to help people choose you over your competition:How do you know when it’s time to visit a dentist? How do you know which dentist to choose?Reme

    ication breakdown, misunderstanding and major frustration. For example, a female supervisor seeks conversation from her male boss about a problem situation she is having with one of her employees. Her intent for the meeting is to inform her boss of the problem. She just wants him to listen to her, rephrase and repeat what she's saying so that she can become more clear on how she wishes to proceed. Perhaps he would ask her some probing questions about options, etc. Instead, he begins telling her what she should do with the problem employee. She becomes frustrated and leaves, feeling like her time was wasted. He feels he has solved the problem, and it's time to move on.

    ...and then at home

    Taking this situation into the home, the wife wishes to discuss a problem she's having with her husband, and he jumps in with the solution before she has had a chance to process her options. She gets mad and leaves the room saying, "You just never listen!"

    An immediate translation is what's needed

    In both scenarios, some very important communication skills are sorely lacking. First of all, the woman needs to be up front about what she wants from the man. "I'd really appreciate it if you'd help me process this problem by listening and asking questions," is one way for her to be clear in the beginning. If she decides she wants his advice, then she can ask for it. If she doesn't tell him what she wants in the beginning, then he would be wise to ask, "Do you want my advice or just someone to listen to you?"
    Having a deeper awareness of gender differences will help you increase understanding, decrease tension and improve teamwork.
    It is crucial to embrace differences and realize that there may, indeed, be alternative ways of doing things. It would behoove us to listen to each other and be more open to learning from our differences rather than allowing them to stifle our growth and ability to communicate with one another.

    As we move into the next decade, we are going to have to learn how to better establish and maintain relationships with clients and co-workers so that we can create greater quality and productivity in an ever-changing world. The best way to do this is to fine-tune communication skills and accept that people are different, and it's okay. Follow these tips:

    Keep an open mind
    Accept and understand differences
    When in doubt, check it out
    Take the time to talk about talking
    Create an environment where people feel safe sharing ideas/opinions

    (c) Nancy Stern 2004 

    Nancy Stern, MA specializes in leadership and employee development. Since l972, she has taught thousands of people how to effectively communicate whether to groups or to each other.  Visit her on the web at http://www.nancystern.com.

    Other Recent EzineArticles from the Business: Category:

     

     

    This article has been viewed 12440 time(s).
    Article Submitted On: August 28, 2004



    Please Rate This Article: 6 Votes | Average: 4.33 out of 56 Votes | Average: 4.33 out of 56 Votes | Average: 4.33 out of 5 The Devastation of Over Regulation
    Small, medium and large businesses across America have been burdened almost to the point of extinction due to the miss management of our regulatory bodies. I have been to every city in the country over 10,000 population and I have seen the destruction that regulatory agency regulations cause through unintended and unanticipated consequences, what is wrong with reducing your regulations and helping the common good, the rural towns in America, the people who care most about this great nation? The Federal Trade Commission although a small agency is one of the culprits as they regulate the franchising industry and the franchise industry is involved in all levels of business; small, medium and large; both private companies and corporations. Recently in a report on franchising the FTC claimed that franchise disclosure was cost effective.It is unfair for the Federal Trade Commission to make a misrepresentation of facts, falsehood or bogus assertion when they either knew or should have known that such statements will cause irreprehensible consequences to free markets and further violate the right to free contract afforded to us by the United States Constitution. Stating that these disclosure documents are somehow “Cost Effective” is such a falsehood. Whether or not such claim was made out of malice or ignorance; neither alleviates the cause and effect or lets the Federal Trade Commission off the hook. If it was made in spitefulness it is dishonest and the problems created can never be fully remedied, if it was out of ignorance, it clearly spits in the face of the very “Truth, Justice and American Way” that we as citizens expect from that branch of the Department of

    fe sharing ideas/opinions

    (c) Nancy Stern 2004 

    Nancy Stern, MA specializes in leadership and employee development. Since l972, she has taught thousands of people how to effectively communicate whether to groups or to each other.  Visit her on the web at http://www.nancystern.com.

    Other Recent EzineArticles from the Business: Category:

     

     

    This article has been viewed 12440 time(s).
    Article Submitted On: August 28, 2004



    Please Rate This Article: 6 Votes | Average: 4.33 out of 56 Votes | Average: 4.33 out of 56 Votes | Average: 4.33 out of 5 Window Cleaning Tip- It's Window Cleaning, NOT Window Washing
    Whether you already own a window cleaning company or you are looking at starting your own window cleaning business. One of the first things you need to get squared away in your head is that you are a ‘window cleaner’ and in the window ‘cleaning’ business, NOT a window washer in the window washing business. You may think that the distinction is silly, but I guarantee you it is important.While some people may think that “Wallys Window Washing” is a cute name, many people associate window washers with the guy who jumps on the hood of your car at a stop light with a squirt bottle and a rag offering to wash your windows. This is not the image I want to cultivate around my business.The image you want to present to your customers is one of professionalism, legitimacy and competence. Whether in your business name or while talking to people, always use ‘window cleaning’ or ‘window cleaner’. Window cleaning sounds more professional and people associate it with educated, more refined people…the kind you would trust in your house.Now window washing on the other hand sounds more common, less educated, and very fly-by-nightish. Think of it this way; If someone was looking through the phone book for a window cleaner and they see two companies:Wallys Window WashingOrReflection Window CleaningWho do you think that person is going to choose? Well statistically 9 time out of 10 that person will choose the more reputable sounding name.The choice is ultimately up to you, but I promise you this little detail will make big a difference in your window cleaning business. Anyb

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    This article has been viewed 12440 time(s).
    Article Submitted On: August 28, 2004



    Please Rate This Article: 6 Votes | Average: 4.33 out of 56 Votes | Average: 4.33 out of 56 Votes | Average: 4.33 out of 5 Medical Billing - Rental Modifiers
    One of the most confusing things to medical billing personnel is rental modifiers. Most billers don't even know what a modifier is unless they have at least had some experience with rental billing. Hopefully, after reading this installment, you'll have a decent idea of what modifiers are, how they work and what you have to be aware of when doing your medical billing duties.Rental items are a strange breed in the world of medical billing. Unlike a purchase item that is sold and then that's the end of it, a rental item is kind of like the gift that keeps on giving. It is a medical billing agencies main source of income, especially if they do a lot of oxygen billing which requires patients to have an oxygen concentrator for many months if not years.Because of this, insurance carriers need to know, every step along the way, just how long a piece of equipment has been rented. Why? Well, this has to do with certain regulations. See, once an item has been rented so many months, usually 12, it then goes on what is called maintenance billing. Maintenance billing is usually cheaper than regular billing because by the time the 12 months have passed, the supplier of the equipment has already gotten their due profit from the item and because of this, the insurance company begins to pay less starting with month 13. What does all this have to do with modifiers?From months one through 12, the modifier for the particular rental item will be one set of letters, usually beginning with the letter K. When month number 12 hits, the item is then transferred to a different status called maintenance. While this is happening, the modifier that is stored with the

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  • Taking Advantage of Trends: Cocooning
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  •  

     

    This article has been viewed 12440 time(s).
    Article Submitted On: August 28, 2004



    Please Rate This Article: 6 Votes | Average: 4.33 out of 56 Votes | Average: 4.33 out of 56 Votes | Average: 4.33 out of 56 Votes | Average: 4.33 out of 56 Votes | Average: 4.33 out of 5 (6 votes, average: 4.33 out of 5)

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