Integrated Instructions: A Solution

Integrated Instructions overcome the weaknesses of conventional instructions. In brief, Integrated Instructions address two fundamental flaws of conventional instructions:

• They reflect the needs of the user instead of the convenience of the developer
• They have easy-to-grasp graphics as a central focus, with text playing a supporting role
Characteristics of Integrated Instructions The sample work instructions that appear throughout this paper reflect the author's 25 years of experience in developing workplace documents. The format of Integrated Instructions evolved as part of a continuous study of document usability. While the development process itself is outside the scope of this paper, there is a short list of obvious attributes that characterize good and effective work instructions.

Instructions work best when:

• Graphics dominate
• There is minimal text
• Text and graphics are integrated
• There is a clear point of focus
• There is no need to split concentration
• There is a clear sequence of steps or procedures
• The efficient and effective appearance of Integrated Instructions suggests accuracy, simplicity and authenticity. This positive appearance sharply contrasts conventional instructions that often appear cumbersome, inefficient, and hard to use--especially to an aliterate user.
Benefits of Integrated Instructions

Use of Integrated Instructions to document tasks and procedures offers these benefits:

• Fulfill ISO, QS and JCAHCO requirements
• More accurately document best work practices
• Allow faster, more effective worker training and orientation
• Ensure better retention of content
• Provide easier understanding for low literacy users
• Provide easier understanding for non-English users
• Provide a high-impact work-site job aid
• Reduce trial-and-error work m
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  entral focus, with text playing a supporting role
Characteristics of Integrated Instructions The sample work instructions that appear throughout this paper reflect the author's 25 years of experience in developing workplace documents. The format of Integrated Instructions evolved as part of a continuous study of document usability. While the development process itself is outside the scope of this paper, there is a short list of obvious attributes that characterize good and effective work instructions.

Instructions work best when:

• Graphics dominate
• There is minimal text
• Text and graphics are integrated
• There is a clear point of focus
• There is no need to split concentration
• There is a clear sequence of steps or procedures
• The efficient and effective appearance of Integrated Instructions suggests accuracy, simplicity and authenticity. This positive appearance sharply contrasts conventional instructions that often appear cumbersome, inefficient, and hard to use--especially to an aliterate user.
Benefits of Integrated Instructions

Use of Integrated Instructions to document tasks and procedures offers these benefits:

• Fulfill ISO, QS and JCAHCO requirements
• More accurately document best work practices
• Allow faster, more effective worker training and orientation
• Ensure better retention of content
• Provide easier understanding for low literacy users
• Provide easier understanding for non-English users
• Provide a high-impact work-site job aid
• Reduce trial-and-error work
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  is paper, there is a short list of obvious attributes that characterize good and effective work instructions.

  Instructions work best when:

  • Graphics dominate
  • There is minimal text
  • Text and graphics are integrated
  • There is a clear point of focus
  • There is no need to split concentration
  • There is a clear sequence of steps or procedures
  • The efficient and effective appearance of Integrated Instructions suggests accuracy, simplicity and authenticity. This positive appearance sharply contrasts conventional instructions that often appear cumbersome, inefficient, and hard to use--especially to an aliterate user.
  Benefits of Integrated Instructions

  Use of Integrated Instructions to document tasks and procedures offers these benefits:

  • Fulfill ISO, QS and JCAHCO requirements
  • More accurately document best work practices
  • Allow faster, more effective worker training and orientation
  • Ensure better retention of content
  • Provide easier understanding for low literacy users
  • Provide easier understanding for non-English users
  • Provide a high-impact work-site job aid
  • Reduce trial-and-error work
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    and effective appearance of Integrated Instructions suggests accuracy, simplicity and authenticity. This positive appearance sharply contrasts conventional instructions that often appear cumbersome, inefficient, and hard to use--especially to an aliterate user.
  Benefits of Integrated Instructions

  Use of Integrated Instructions to document tasks and procedures offers these benefits:

  • Fulfill ISO, QS and JCAHCO requirements
  • More accurately document best work practices
  • Allow faster, more effective worker training and orientation
  • Ensure better retention of content
  • Provide easier understanding for low literacy users
  • Provide easier understanding for non-English users
  • Provide a high-impact work-site job aid
  • Reduce trial-and-error work
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  • Fulfill ISO, QS and JCAHCO requirements
  • More accurately document best work practices
  • Allow faster, more effective worker training and orientation
  • Ensure better retention of content
  • Provide easier understanding for low literacy users
  • Provide easier understanding for non-English users
  • Provide a high-impact work-site job aid
  • Reduce trial-and-error work methods
  • Help promote standardization
  • Assist in developing improved work methods
  • Enable more accurate work performance
  • More clearly identify procedure steps
  • More easily isolate problem steps
  • Improve user safety
  • Improve productivity
  • Reduce liability exposure
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