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Project Management: Performance Metrics Matter ve all lied. I know I have. Looking back on it, it was mostly done out of the need for approval or out of fear. I’ve said yes when I really wanted to say no. Telling myself I’d stop eating chocolate and then eating it the next day is a lie to myself. Have you ever set a new year’s resolution that you didn’t keep? My purpose in asking these questions is not to give you a free ticket for a guilt trip. It’s simply to point out that we’re much stronger people when we’re honest. Integrity means a sense of wholeness and there’s strength in that. In the book Your Body Doesn’t Lie, author and medical doctor John Diamond proves through kinesiology that we test stronger when we’re honest. We’re relaxed and the voice isn’t ‘uptight.’ There’s a sense of effortlessness when our words match our actions. We’re congruent, we feel it and others feel it. Little white lies, even when we think they will help someone actually weaken us. They also build walls, sometimes with the people we love the most. Is honest dialogue easy? Not always. In the beginning it can be very difficult. The good news is; it gets easier as we practice and make it a part of our everyday lives.A study has shown that many project managers do not sufficiently keep track of the performance metrics of their teams. This results in consistent cost overruns, going over schedule, failing to meet expectations in quality, and seeking new employment elsewhere. Think about it, what are you managing really if you don’t even know the metrics? Is management merely a process of simply checking off to do lists for you? It shouldn’t be. Here’s why. In order for management to make decisions, data is critical. Data shows helps you define your benchmarks, and also define forecasts for improving upon baselines for continued company expansion and growth. Things such as Total Quality Management, Improvement Teams, Standards and Measurement departments, Process Management, Quality Circles, Six Sigma, etc are not just buzz words people. Pick a system for measuring and quantifying your data and quickly measure the lifeline of your project vis a vis your overall goals. Find out where your bottlenecks are, find out where the cost overruns are taking place, and quickly identify why your Widget sales are declining before it becomes an irreversible money draining problem. This allows you then to take action whether hiring an operations consultant to integrate processes, or in the decision to release staff in certain non-critical areas. Metrics need to be constantly monitored and measured. Charts, graphs, and summary data need to be reviewed on a regular time table whether it’s weekly, monthly, or quarterly basis. From then you can then navigate your business or department towards a profitable plateau. Failure to comply with these very basic performance metrics analysis could result in flushing valuable time, money, employee morale, and reputation down the proverbial toilet if these things are ignored in your project or managerial role. A rule of thumb is that ANY system in place for measuring performance metrics is better than having none at all. If you are in a dynamic environment and already have 2 or 3 projects in the air, then feel free to gradually introduce these factors based on your industry line. Laying the Foundation Take some time to explore what’s true for you. I invite you to take whatever time you need to be lovingly honest with yourself. You’ll begin to understand where you want to make adjustments in your life and in your speaking habits. These questions may be the most important questions you’ll ever ask yourself. 1.) Am I the same person wherever I go? 2.) Am I at peace with my interactions with others? 3.) With which people and situations am I less than honest? (Not only with what I say, but with what I don’t say.) T Denim Jeans In European Market e refreshing to quiet all the chattering voices in our mind and just speak with our true voice? Ralph Waldo Emerson said, “To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment.”Denim jeans and Europe seem to be made for each other. The relationship goes back a long time. In fact the very word jeans come from a type of material that was named after sailors from Genoa in Italy. The word denim is from another French material serge de nimes.The end of the Second World War was the time when denim blue jeans gained new status in Europe. Rugged yet relaxing they stood for freedom and a great future. Both men and women wore them. In Europe the surplus Levi’s jeans left behind by American armed forces were now available in limited supplies. They were extremely popular with teens.The 60’s saw the coming in of slim jeans. They were extremely popular as leisurewear. Teens began to have real fun with them. The 70’s saw the bell-bottoms hitting their peak. Creativity flourished as far as denim jeans go. Customized denim embroidery made an appearance, so too did stud and patched jeans, giving jeans an all new glamorous appeal.Designer jeans were literally everywhere in Europe and were a symbol of the affluence and status of the society. Leading designer labels flooded the market in the 80’s. Acid wash debuted in 1986 in Europe and took the market by storm. The 90’s heralded the advent of a generation that was more concerned with old-fashioned values, environment and family life.Jeans has been reinvented from time to time and the new millennium is no different. You can see every major designer coming out with fabulous denim jeans wear. You can find them at catwalks, at chloe, at Versace and at literally every fashion festival. The latest trends like the beaded and the beat-up denim jeans are a rage among youth. So too are torn-knee blue jeans which can be found globally these days, why only Europe.The coming in of the internet also had its impact on denim jeans in Europe, as in the other part so of the world. You could instantly find and shop for the latest jeans from numerous online resources. This meant that the consumer had a greater choice and need not compromise on quality of the jeans. Freed of all creative restrictions the denim jean is assuming numerous disguises to be worn in and has literally broken every barrier of creativity. From being part of cushions to furniture-coverings to bed spreads, denim has made it presence felt, every where. Business Card Printing Services The simple black and white business card has metamorphosed into designer versions. Unusual business cards are made from wood, plastic, metal, magnets, glass, or handmade paper. And some are printed in four colors while others are made using embedding or imprint technology. The purpose is to be unique and different, and make a lasting impression.Depending on your thoughts, budget, design, and needs, a business card service will tell you what kind of printing your card will need. They offer die-cut business cards, embossed cards, CMYK full color printing, bi-fold business cards, or thermograph print cards—different processes that produce varied results.Most business card printing services will provide in-house design services if you let them have all the information you need on the card. Otherwise, you could design your business card yourself by using the online card design services. Print providers like GreatFX business cards offer a complete online design studio with which you can create a business card in minutes, using your web browser.Printers today are innovative. They club together to offer online business card printing services which offers a free estimate if you fill in a questionnaire. The questionnaire will go to different card printers, and the ones who can do the job will get in touch with you. There are other online sites where clients can post projects for which printers can place bids—the same concept like elance or guru.com.For a world-class product you need to ensure that you scan logos and other images in eps or bmp format. Specify how many cards you need, what kind of paper, black and white or color, whether it should be coated, whether you need a proof, and when you need the cards delivered.Be wise and do your homework well. Contact at least three business card printing services. Comparison shopping is good business sense, not a waste of time. Check the reliability of the printers. Find out if anyone you know has used the service. Read up on design and how one can use a template to design a professional-looking, unique card. Seek the help of a computer-savvy friend or colleague, and find out if designing your own card is as easy as it sounds.Your business card represents you—it is your brand ambassador, so think before you leap. When it doubt, just choose a classy style instead It takes a lot of courage to communicate honestly. Our voice emerges literally from within our body revealing our inner-most world. And, living in a world filled with judgment can be a difficult place in which to open up. Most of us have been protecting ourselves from the scrutiny of others for a very long time. We’ve compensated by fibbing, hedging, or exaggerating in some way. We may get short term approval from others, but every time we do it, it costs us a little in our own self-respect. Once we tap into self-love and knowing our own values, it becomes easier to say what we truly want to say the first time around. It takes a lot less effort to speak from the heart and is backed with a lot more power. The mind has a way of calculating for self-advantage. For example, if I say it like this, he’ll approve of me. If I say it like that, I’ll get what I want. Speaking from the heart without filtering it first actually gives us energy. There’s a sense of freedom in being compassionately honest and direct with others. People will tune in when they sense you’re speaking your truth. Just make sure it’s your truth, not what you think the other person’s truth should be. There’s a big difference between telling people how you feel and telling them how they should feel. For example, saying “I feel frustrated that you didn’t call” is much different than saying, “You should call when you say you will.” Yes, they’re both honest, but the big difference is that one is acknowledging how we feel and the other one is accusing someone. When we’re real for others, we open the door for them to be real with us. We’re entering an age where it’s vital to connect with others. It will take nothing less than honesty, courage and compassion for it to happen. The infamous growing pains may come as you experiment with the process. Tell the most supportive people in your life what you’re doing; that you’re practicing thinking on your feet and saying what you want, in the moment. Tell them it’s important for you to be honest and ask them to be patient with you. The discomfort of the growing pains will soon be forgotten as you reach your new level of freedom. Stay with it and keep practicing. It’s helpful to re-read this information after you’ve pracced the steps (listed on page 5) to reinforce your learning and notice where you are making progress. To get the full benefit from this process you must practice it and experience it in your life. If you just understand it intellectually without the practice, you won’t get the results you’re looking for. It takes commitment and practice. With any communication, intention is the place to start. Ask yourself how you will feel when you express your goals, concerns and ideas clearly to others. Your authentic voice wants to be heard. Take some time to visualize what your world will look like. Will your breathing be easier? Will you feel more connected and alive? How does it feel to have the satisfaction of knowing you were true to yourself by saying what you wanted to say? Before we communicate with others we must first communicate with ourselves. That is, asking ourselves who we are at our core and what we stand for. Taking too much advice from others, we can lose touch with our true nature. I remember a time when I altered who I was depending on the situation. There was a professional me who spoke in a certain way with my business associates. There was a fun-loving, clever me who would speak in another way with my friends. There was a dependent me who would speak in a way with my significant other. The list went on and on. It was exhausting. The words and voices were all for them. It got to the point where I had completely lost my own voice. How about you? How many voices do you have in your closet? As you’re exploring, tune into the voice that speaks for you. In the movie Runaway Bride, Julia Roberts keeps leaving her grooms at the alter. Richard Gere enters her life and notices she changes her choice of eggs depending on the man she’s with. With Brian, she liked them scrambled with salt, pepper and dill, with George, she liked them fried, with Gill, she liked them poached, and with Bob, it was a garden omelet, egg whites only. Of course it was how each one of her fianc?s liked his eggs that determined what she wanted. It wasn’t until she really tasted them for herself that she knew her favorite was eggs benedict. When we take time to look for the answers inside rather than outside, we speak with a sense of ease and knowingness. Only then can we share our thoughts and ideas clearly; not what they want to hear but what we truly want to say. Bill Cosby said, “I don’t know the meaning of success, but the meaning of the word failure means trying to please everyone else”. The characteristic of all truly powerful communicators is that they are honest. Most of us believe we are honest, but with a closer look get more discerning. My guess is that we have all lied. I know I have. Looking back on it, it was mostly done out of the need for approval or out of fear. I’ve said yes when I really wanted to say no. Telling myself I’d stop eating chocolate and then eating it the next day is a lie to myself. Have you ever set a new year’s resolution that you didn’t keep? My purpose in asking these questions is not to give you a free ticket for a guilt trip. It’s simply to point out that we’re much stronger people when we’re honest. Integrity means a sense of wholeness and there’s strength in that. In the book Your Body Doesn’t Lie, author and medical doctor John Diamond proves through kinesiology that we test stronger when we’re honest. We’re relaxed and the voice isn’t ‘uptight.’ There’s a sense of effortlessness when our words match our actions. We’re congruent, we feel it and others feel it. Little white lies, even when we think they will help someone actually weaken us. They also build walls, sometimes with the people we love the most. Is honest dialogue easy? Not always. In the beginning it can be very difficult. The good news is; it gets easier as we practice and make it a part of our everyday lives. Laying the Foundation Take some time to explore what’s true for you. I invite you to take whatever time you need to be lovingly honest with yourself. You’ll begin to understand where you want to make adjustments in your life and in your speaking habits. These questions may be the most important questions you’ll ever ask yourself. 1.) Am I the same person wherever I go? 2.) Am I at peace with my interactions with others? 3.) With which people and situations am I less than honest? (Not only with what I say, but with what I don’t say.) T How to Get Government Contracts ow we feel and the other one is accusing someone. When we’re real for others, we open the door for them to be real with us. We’re entering an age where it’s vital to connect with others. It will take nothing less than honesty, courage and compassion for it to happen. The infamous growing pains may come as you experiment with the process.Government contracts are not as unattainable as the paperwork makes them seem. Once you learn the system, they can be an excellent source of revenue for your business - even when the economy takes a dip and business is harder to come by.Federal, state, and municipal agencies routinely contract for outside support. They have to; the requirements for all of the services they provide far exceed the internal structure of most government agencies.The key to winning a government contract at any level is knowing the system - the specific system that an agency requires you to follow. Don't let the red tape intimidate you. Once you clear the initial hurdles, the rewards can far outweigh the challenges.Government contracts vs. private contractingProjects for the government are covered by strict statutes and regulations to protect the public and reassure taxpayers that their money is being spent properly.Government contracts are different from private contracting in several ways. To begin with, most public works jobs require that you pay the prevailing wage rate. Public works as opposed to private work is very highly competitive. For example, contractors are on a much bigger margin than public works, while public works typically involves a greater volume. So markup is less. But you're working with a higher price in labor.You also have more outside agency inspection, which is often extremely critical. And it's much more paperwork-intensive: tech submittals, payroll, and legal (lien) documentation, just to name a few areas.Since the government typically requires more paperwork, many businesses never enter the market. So what's in it for those who do? Is it worth it?Good opportunity for stable businessesDoing business with the government won't make you instantly wealthy. But it can certainly work to your financial advantage. For one thing, it can help you to level out the economic peaks and valleys during the business year. If you can apply the profits from government revenue to paying for your business overhead, you can be more selective with other contracts that involve a higher margin.One of the good things about contracting with the government is that when the economy is tough, Congress pours dollars into public agencies to help jumpstart the econ Tell the most supportive people in your life what you’re doing; that you’re practicing thinking on your feet and saying what you want, in the moment. Tell them it’s important for you to be honest and ask them to be patient with you. The discomfort of the growing pains will soon be forgotten as you reach your new level of freedom. Stay with it and keep practicing. It’s helpful to re-read this information after you’ve pracced the steps (listed on page 5) to reinforce your learning and notice where you are making progress. To get the full benefit from this process you must practice it and experience it in your life. If you just understand it intellectually without the practice, you won’t get the results you’re looking for. It takes commitment and practice. With any communication, intention is the place to start. Ask yourself how you will feel when you express your goals, concerns and ideas clearly to others. Your authentic voice wants to be heard. Take some time to visualize what your world will look like. Will your breathing be easier? Will you feel more connected and alive? How does it feel to have the satisfaction of knowing you were true to yourself by saying what you wanted to say? Before we communicate with others we must first communicate with ourselves. That is, asking ourselves who we are at our core and what we stand for. Taking too much advice from others, we can lose touch with our true nature. I remember a time when I altered who I was depending on the situation. There was a professional me who spoke in a certain way with my business associates. There was a fun-loving, clever me who would speak in another way with my friends. There was a dependent me who would speak in a way with my significant other. The list went on and on. It was exhausting. The words and voices were all for them. It got to the point where I had completely lost my own voice. How about you? How many voices do you have in your closet? As you’re exploring, tune into the voice that speaks for you. In the movie Runaway Bride, Julia Roberts keeps leaving her grooms at the alter. Richard Gere enters her life and notices she changes her choice of eggs depending on the man she’s with. With Brian, she liked them scrambled with salt, pepper and dill, with George, she liked them fried, with Gill, she liked them poached, and with Bob, it was a garden omelet, egg whites only. Of course it was how each one of her fianc?s liked his eggs that determined what she wanted. It wasn’t until she really tasted them for herself that she knew her favorite was eggs benedict. When we take time to look for the answers inside rather than outside, we speak with a sense of ease and knowingness. Only then can we share our thoughts and ideas clearly; not what they want to hear but what we truly want to say. Bill Cosby said, “I don’t know the meaning of success, but the meaning of the word failure means trying to please everyone else”. The characteristic of all truly powerful communicators is that they are honest. Most of us believe we are honest, but with a closer look get more discerning. My guess is that we have all lied. I know I have. Looking back on it, it was mostly done out of the need for approval or out of fear. I’ve said yes when I really wanted to say no. Telling myself I’d stop eating chocolate and then eating it the next day is a lie to myself. Have you ever set a new year’s resolution that you didn’t keep? My purpose in asking these questions is not to give you a free ticket for a guilt trip. It’s simply to point out that we’re much stronger people when we’re honest. Integrity means a sense of wholeness and there’s strength in that. In the book Your Body Doesn’t Lie, author and medical doctor John Diamond proves through kinesiology that we test stronger when we’re honest. We’re relaxed and the voice isn’t ‘uptight.’ There’s a sense of effortlessness when our words match our actions. We’re congruent, we feel it and others feel it. Little white lies, even when we think they will help someone actually weaken us. They also build walls, sometimes with the people we love the most. Is honest dialogue easy? Not always. In the beginning it can be very difficult. The good news is; it gets easier as we practice and make it a part of our everyday lives. Laying the Foundation Take some time to explore what’s true for you. I invite you to take whatever time you need to be lovingly honest with yourself. You’ll begin to understand where you want to make adjustments in your life and in your speaking habits. These questions may be the most important questions you’ll ever ask yourself. 1.) Am I the same person wherever I go? 2.) Am I at peace with my interactions with others? 3.) With which people and situations am I less than honest? (Not only with what I say, but with what I don’t say.) T Evolution of Managerial Practices hers, we can lose touch with our true nature. I remember a time when I altered who I was depending on the situation. There was a professional me who spoke in a certain way with my business associates. There was a fun-loving, clever me who would speak in another way with my friends. There was a dependent me who would speak in a way with my significant other. The list went on and on. It was exhausting. The words and voices were all for them. It got to the point where I had completely lost my own voice. How about you? How many voices do you have in your closet? As you’re exploring, tune into the voice that speaks for you.The Industrial Revolution, or as it is often known as – the mechanization era, did set a solid starting point in Taylor’s scientific management theory. Rapid technological innovations such as water, electricity, steam engines, and machineries have transformed many small scales individual operations into large scales power driven manufacturing industries . At the time, railroads and cotton mills were considered to be good investments. Moreover, mass factory productions have enabled people to acquire consumer goods cheaply. In overall, standard of living of the society did improve and this was shown through developments of many new social classes.On the other hand, such industrialization also resulted in another dilemma: there were excess supplies of labors compared to actual demands as overall population has increased and many were migrating towards urban areas (as people were looking for a “wage-earning” type of jobs). As a result, workers were hired at a very low wage with no trainings provided for methods on completing a particular task, and the faulty wage systems set up by management did not help either (to pay by the hour instead of output level); instead it encouraged workers to operate at a slow pace or “soldiering” as they believed that increase in own productivity would cause other workers having fewer tasks to be accomplished. To make matters worse, economic recessions that started at the end of the 19th century to the beginning of the 20th century created further difficulties in railroads’ developments as costs were rising higher than ever while overall rates revenues were falling. All of these added together, made the society realized that they needed a fresh approach towards effective and efficient management practices to be put in place if the economy was not about to collapse even further.In response to that, Frederick Williams Taylor published his scientific management theory in 1911. He argued that the source of such inefficiencies was management practices at that time and hence, quickly defined a “one best way” to complete a job through task fragmentations (stop watch timing observations) . Taylor’s focus at that time was to achieve greater productivity and this was done through cost reductions, increase in speed of production, and eliminations of redundant activities. Other than that, Taylor also sought to In the movie Runaway Bride, Julia Roberts keeps leaving her grooms at the alter. Richard Gere enters her life and notices she changes her choice of eggs depending on the man she’s with. With Brian, she liked them scrambled with salt, pepper and dill, with George, she liked them fried, with Gill, she liked them poached, and with Bob, it was a garden omelet, egg whites only. Of course it was how each one of her fianc?s liked his eggs that determined what she wanted. It wasn’t until she really tasted them for herself that she knew her favorite was eggs benedict. When we take time to look for the answers inside rather than outside, we speak with a sense of ease and knowingness. Only then can we share our thoughts and ideas clearly; not what they want to hear but what we truly want to say. Bill Cosby said, “I don’t know the meaning of success, but the meaning of the word failure means trying to please everyone else”. The characteristic of all truly powerful communicators is that they are honest. Most of us believe we are honest, but with a closer look get more discerning. My guess is that we have all lied. I know I have. Looking back on it, it was mostly done out of the need for approval or out of fear. I’ve said yes when I really wanted to say no. Telling myself I’d stop eating chocolate and then eating it the next day is a lie to myself. Have you ever set a new year’s resolution that you didn’t keep? My purpose in asking these questions is not to give you a free ticket for a guilt trip. It’s simply to point out that we’re much stronger people when we’re honest. Integrity means a sense of wholeness and there’s strength in that. In the book Your Body Doesn’t Lie, author and medical doctor John Diamond proves through kinesiology that we test stronger when we’re honest. We’re relaxed and the voice isn’t ‘uptight.’ There’s a sense of effortlessness when our words match our actions. We’re congruent, we feel it and others feel it. Little white lies, even when we think they will help someone actually weaken us. They also build walls, sometimes with the people we love the most. Is honest dialogue easy? Not always. In the beginning it can be very difficult. The good news is; it gets easier as we practice and make it a part of our everyday lives. Laying the Foundation Take some time to explore what’s true for you. I invite you to take whatever time you need to be lovingly honest with yourself. You’ll begin to understand where you want to make adjustments in your life and in your speaking habits. These questions may be the most important questions you’ll ever ask yourself. 1.) Am I the same person wherever I go? 2.) Am I at peace with my interactions with others? 3.) With which people and situations am I less than honest? (Not only with what I say, but with what I don’t say.) T Background Search ve all lied. I know I have. Looking back on it, it was mostly done out of the need for approval or out of fear. I’ve said yes when I really wanted to say no. Telling myself I’d stop eating chocolate and then eating it the next day is a lie to myself. Have you ever set a new year’s resolution that you didn’t keep? My purpose in asking these questions is not to give you a free ticket for a guilt trip. It’s simply to point out that we’re much stronger people when we’re honest. Integrity means a sense of wholeness and there’s strength in that. In the book Your Body Doesn’t Lie, author and medical doctor John Diamond proves through kinesiology that we test stronger when we’re honest. We’re relaxed and the voice isn’t ‘uptight.’ There’s a sense of effortlessness when our words match our actions. We’re congruent, we feel it and others feel it. Little white lies, even when we think they will help someone actually weaken us. They also build walls, sometimes with the people we love the most. Is honest dialogue easy? Not always. In the beginning it can be very difficult. The good news is; it gets easier as we practice and make it a part of our everyday lives.The Internet is fast becoming as much of a mode of communication as a way of getting knowledge and entertainment in a faster and easier way. Many friendships first started out as instant message chats or chance meetings in chat rooms. Background searches are one of the latest ways of taking a peek at a person's past, with or without him or her knowing it.Though people can rely on their own good sense regarding business dealings or personal relations over the Internet, one should definitely use background searches before taking any further steps.A background search is a tried and tested way of finding out necessary and common details about friends, acquaintances and romantic partners.A lot of details can be found through various background searches. These background searches can give a lot of information about any given individual and can avert a lot of trouble. One can search for a person's background using the name, address, maiden name or state of residence. The various backgrounds one can search through these include criminal history, personal history, property purchase history, marriage records and divorce records.There are many ways that one can make a thorough background check of an individual. Private detectives have been traditionally employed by worried fathers for a thorough background check of their would-be sons-in-law.Various websites offer background checks for individuals. While some of the searches are free, most should be paid for. These websites are basically search engines, which have a database of names, addresses, professions, telephone numbers and states of residence for various individuals. Laying the Foundation Take some time to explore what’s true for you. I invite you to take whatever time you need to be lovingly honest with yourself. You’ll begin to understand where you want to make adjustments in your life and in your speaking habits. These questions may be the most important questions you’ll ever ask yourself. 1.) Am I the same person wherever I go? 2.) Am I at peace with my interactions with others? 3.) With which people and situations am I less than honest? (Not only with what I say, but with what I don’t say.) The next step to laying a foundation is knowing your values. Write down the three values that are most important to you. My Top Three Values 1.) __________________________ 2.) __________________________ 3.) __________________________ Do these values show up in the way you communicate? If you’re brave you’ll ask a family member or close friend to give you feedback as well. Are you walking your talk? Are there any missed opportunities for demonstrating more of your values? For example, if you wrote “family” as your top value and you don’t have a specific, quality time set aside for them, something’s amiss. If you wrote “health” and you’re eating unhealthy foods, well…you get the idea. You’ll find that once you’re clear on who you are and what you stand for, it’s much easier to think on your feet and communicate with ease. Without this essential foundation and knowledge, it’s easier to be someone you’re not. Listening to one person’s ideas sound good, so we go along with them. Then someone else comes along with an idea and it sounds good; we go along with them. There we are like a rudderless ship in the sea of confusion. Socrates wisely stated, “Know thyself.” When we know ourselves and our values, we are free to say what we want with anyone at anytime. Now, let’s explore how to think on your feet and answer questions in the moment. Have you ever noticed it’s much easier to answer a question with the perfect response when you’re not under pressure? What if we could use a 5-step process allowing us to respond in a way we feel really good about…the first time around? We can leave that situation saying, “Yes! That’s exactly what I wanted to say.” You’ll find this 5-step process can save you time, reduce your stress level and increase your self-confidence. How to Say What You Want in the Moment: 1.) Listen to the question 2.) Breathe 3.) Repeat the question 4.) Respond honestly 5.) Know when to stop 1.) Listen to the Question The first step is to listen to the question. It sounds pretty simple, doesn’t it? And yet, so many of us formulate the answer to a question we haven’t even heard yet. We wonder why we feel disconnected. You’ve probably seen this at networking events or in your personal interactions. When one person asks a question and the other person is way off in left field with an answer to something else. It can be caused by a number of things; lack of focused attention, lack of interest, or too much emphasis on responding with the right thing. The more we try to say the right thing, the more we say the wrong thing. When I first joined Toastmasters International I was especially nervous when it came to the extemporaneous speaking portion of the meeting. It was one minute of sheer terror. One person asks a question and you answer it, on the spot, in front of the group. I was more than a little afraid. I had no public speaking experience; my knees were shaking and my heart was beating triple time. Everyone is asked a question relating to the theme of the evening such as like latest technology, favorite movies, great philosophers, etc. As everyone else had their turn, I searched my memory banks, trying to remember anything that I had ever experienced regarding that topic. It was like I was in another dimension. I realized there were other people in the room, I could hear some talking but couldn’t really hear the words. Mostly I was in my own head. Have you ever experienced this over-preparation? When it came time for my question, I randomly pulled out one of the 15 stories I’d been rehearsing in my head related to that topic and tried to connect it with the question. People looked at me with a puzzled look and kind of a half smile. They applauded me ever so politely. This method of mine went on for months until finally I’d had enough. I gave up trying to have the perfect answer. I decided I was just going to stay in the present moment…what a concept! I’d listen to the other people when they were speaking. I told myself I would not prepare but just stay in the present moment and do the five step technique. When it was my turn I experienced such incredible freedom! Wow…it was so much easier. I felt such a deep connection between the questioner, the audience and me. The applause was so much stronger. I felt, “Yes, that’s exactly what I wanted to say.” Listening to the question may sound simple, but it’s the first step to truly powerful dialogue. 2.) Pause The second step is to pause. Pause long enough to take a breath from your diaphragm. It doesn’t have to be a lengthy pause, but it does have to be a pause. Silence is where the thinking begins. Anything else is purely reactionary. Psychologists tell us that most people respond to a question with what they think we want to hear. If you ask them a second time, they’ll tell you what they truly feel. The irony is we think people will listen to us if we have an answer right away. Check it out for yourself. The reactionary type aren’t listened to nearly as much as the ones who have given it some thought. Two to five seconds. That’s all it takes. Not long. But long enough to let people know you’re being proactive rather than reactive. Take a drink of water or do something to give yourself a moment to gather your thoughts. And yes, there may be those of you saying, if I took a minute to breathe, they wouldn’t wait for my answer. Well, that tells you something, doesn’t it? A recent study indicated that 80% of the questions are really statements in disguise. If people really want your answer, they’ll be ok with you taking a breath before you respond. 3.) Repeat the Question Now we come to step number three; repeat the question. When someone asks you a question that requires contemplation, repeat the question back to them. This serves two purposes. First, it helps you have clarity about the question. Second, it gives you time to think about the question and actually ask yourself about it. Once you try this yourself, you’ll get a feel for it. People in my seminars who have done this step say their answer changes from what they would have said to what they really feel after they’ve repeated the question. Keep in mind, you won’t use this technique for every single question. For example, if I ask you what time it is, you won’t say, “So, you’re asking me what time it is”. You only use this technique for the contemplative questions! If I ask you how you feel about your communication skills or a similar question, it would be appropriate to repeat the question back to the person. For example, “So you’re asking me how I feel about my communication skills.” This gives you the time to feel into it and answer with your honest answer. 4.) Respond Honestly That takes us right into step number four which is to respond honestly. We’ve all been around people, haven’t we, who give the zippy one liners, the clowns
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