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Hub You - Great Communicators Think Differently
Small Business is the toughest industry to break into. If you were a betting man, you would never in a million years want to go into a small business when the odds for success in small business are so bad, that 70% of all small business fail in the first year. Let me be blunt, if you want to succeed in small business, only listen to those people who have built a small business in an industry they no nothing about and succeeded. These are the people who seriously know how to build a small business.I just happen to be one of those people - I am not a business coach - I offer no consulting on small business, just let me share with you my secret to building 4 small businesses from a three thousand dollar credit card.The first secr
3. I know you pride yourself on ‘individual's value'; let's not cry over spilt milk. Let's focus on moving forward.
4. I know you're experiencing some set-back or conflict. Let's look at the end goal and focus on what's working.
5. Proactive people bring their own weather with them. Where can you get some sunshine?
When you lift people up with your expectations, they want to rise up to meet them.
N=Necessary Think mountains vs. molehills, because you can't sweat the small stuff.
You know the term, "I can't see the forest for the trees"? When you focus on minutia, your communication will often be negative and too frequent.
Instead of letting your mind dwell on all the little things that will go
The current economy is causing most companies to tighten their belts. With limited staffing and a restricted budget, how do you continue to promote your business? The simple solution is the occasional or ongoing use of outside resources such as graphic designers, writers, webmasters, and other creative talent.There are some real advantages to outsourcing.First, your business only has to purchase the services you need, when you need them. This saves on overhead costs such as equipment, office space, salaries, and benefits. Project costs are specified in a contract and monitored on a regular basis.Second, by outsourcing services to a firm, your organization can realize the expertise of an entire group of creative talent. Wi
T= truthful Think facts vs. opinions, because opinions put others on the defense.
In a typical day at your office, who do you meet?
- The pessimist: "Nothing will ever work!"
- The procrastinator: "I've got a lot going on."
- The chatty Cathy: "This one time... at band camp..."
- The manipulator: "You look nice; will you do me a favor?"
- The egotist: "I know all that already!"
- The pushover: "Whatever you think is best."
- The victim: "Why me?"
To communicate effectively, you need to think differently. Remove the label and focus on the observable facts. What do these people say? What actions do they take? When you focus on the facts of the situation rather than generalize, you're more likely to avoid miscommunication.
H=helpful Think good direction vs. bad advice, because people are best at solving their own problems.
Have you ever told someone the answer to a problem and then watched as he/she did the opposite? Human beings subconsciously resist advice because they don't like to admit "I can't handle it."
Instead of thinking how you can solve others' problems, think how you can lead them to a solution. Some examples of helpful statements are:
1. What is the worse case scenario?
2. What could you do to solve this?
2a. If you did that, what might happen?
2b. What's in the way of doing that?
3. How would you feel if you did nothing?
4. What is your end goal?
5. What resources could you call on to help you solve this?
To direct people, use a combination of: the above questions, more questions related to the individual's issue, paraphrasing, and repeating back. You'll be amazed at how helpful you can be without giving advice!
I=inspirational Think affirmation of potential vs. criticism, because people need inspiration to improve and develop.
Have you ever been in a restaurant or store and watched a manager criticize an employee? You can literally see the physical toll of the scolding as the employee sulks away. What is that employee likely to do next?
a. go make a plan for personal development
b. go lick his/her wounds: sulk, complain, resist, justify, etc.
If you're the manager, what action do you want the employee to take? To get answer ‘b', you'll need to think that you're inspirational. Think of what you can say that would inspire someone to achieve his/her potential. Here are a few examples:
1. Your normal output is double. How can I support you in achieving that today?
2. ‘Individual's strength' is a strength for you. I've come to expect it when you're here. What can I do to remove any obstacles?
3. I know you pride yourself on ‘individual's value'; let's not cry over spilt milk. Let's focus on moving forward.
4. I know you're experiencing some set-back or conflict. Let's look at the end goal and focus on what's working.
5. Proactive people bring their own weather with them. Where can you get some sunshine?
When you lift people up with your expectations, they want to rise up to meet them.
N=Necessary Think mountains vs. molehills, because you can't sweat the small stuff.
You know the term, "I can't see the forest for the trees"? When you focus on minutia, your communication will often be negative and too frequent.
Instead of letting your mind dwell on all the little things that will go
If you are a mortgage broker or loan officer and you are actively buying mortgage leads, or you are considering buying mortgage leads, here are a few tips on how to get your customers attention.Most lead companies will sell their leads up to five times, so you can pretty much count on competition from other loan officers.When calling your prospect for the first time, be sure you are armed with the knowledge of some products you believe would benefit your prospect based on the info you received on the lead.If a customer tells you they are no longer interested, most likely it is because they are working with another loan officer.So, if you have done your homework, you will be able to say something to the effect of “o
To communicate effectively, you need to think differently. Remove the label and focus on the observable facts. What do these people say? What actions do they take? When you focus on the facts of the situation rather than generalize, you're more likely to avoid miscommunication.
H=helpful Think good direction vs. bad advice, because people are best at solving their own problems.
Have you ever told someone the answer to a problem and then watched as he/she did the opposite? Human beings subconsciously resist advice because they don't like to admit "I can't handle it."
Instead of thinking how you can solve others' problems, think how you can lead them to a solution. Some examples of helpful statements are:
1. What is the worse case scenario?
2. What could you do to solve this?
2a. If you did that, what might happen?
2b. What's in the way of doing that?
3. How would you feel if you did nothing?
4. What is your end goal?
5. What resources could you call on to help you solve this?
To direct people, use a combination of: the above questions, more questions related to the individual's issue, paraphrasing, and repeating back. You'll be amazed at how helpful you can be without giving advice!
I=inspirational Think affirmation of potential vs. criticism, because people need inspiration to improve and develop.
Have you ever been in a restaurant or store and watched a manager criticize an employee? You can literally see the physical toll of the scolding as the employee sulks away. What is that employee likely to do next?
a. go make a plan for personal development
b. go lick his/her wounds: sulk, complain, resist, justify, etc.
If you're the manager, what action do you want the employee to take? To get answer ‘b', you'll need to think that you're inspirational. Think of what you can say that would inspire someone to achieve his/her potential. Here are a few examples:
1. Your normal output is double. How can I support you in achieving that today?
2. ‘Individual's strength' is a strength for you. I've come to expect it when you're here. What can I do to remove any obstacles?
3. I know you pride yourself on ‘individual's value'; let's not cry over spilt milk. Let's focus on moving forward.
4. I know you're experiencing some set-back or conflict. Let's look at the end goal and focus on what's working.
5. Proactive people bring their own weather with them. Where can you get some sunshine?
When you lift people up with your expectations, they want to rise up to meet them.
N=Necessary Think mountains vs. molehills, because you can't sweat the small stuff.
You know the term, "I can't see the forest for the trees"? When you focus on minutia, your communication will often be negative and too frequent.
Instead of letting your mind dwell on all the little things that will go
The goal of database marketing is to increase marketing efficiency & Customer lifetime value, with the smart use of Customer data. In example, use Customer data to identify Customer groups, which would yield high response to offers, in order to address them directly.Database marketing is based on Customer information related to: • Customer behavior • Customer profile & demographicsBased exclusively on behavioral information, one can classify customers into RFM (recency - frequency - monetary) or RF cells. The goal is to identify Customer groups with high expected response rates. Different RFM cells are expected to provide significantly different expected response rate (especially the ones linked to the most recent Cus
1. What is the worse case scenario?
2. What could you do to solve this?
2a. If you did that, what might happen?
2b. What's in the way of doing that?
3. How would you feel if you did nothing?
4. What is your end goal?
5. What resources could you call on to help you solve this?
To direct people, use a combination of: the above questions, more questions related to the individual's issue, paraphrasing, and repeating back. You'll be amazed at how helpful you can be without giving advice!
I=inspirational Think affirmation of potential vs. criticism, because people need inspiration to improve and develop.
Have you ever been in a restaurant or store and watched a manager criticize an employee? You can literally see the physical toll of the scolding as the employee sulks away. What is that employee likely to do next?
a. go make a plan for personal development
b. go lick his/her wounds: sulk, complain, resist, justify, etc.
If you're the manager, what action do you want the employee to take? To get answer ‘b', you'll need to think that you're inspirational. Think of what you can say that would inspire someone to achieve his/her potential. Here are a few examples:
1. Your normal output is double. How can I support you in achieving that today?
2. ‘Individual's strength' is a strength for you. I've come to expect it when you're here. What can I do to remove any obstacles?
3. I know you pride yourself on ‘individual's value'; let's not cry over spilt milk. Let's focus on moving forward.
4. I know you're experiencing some set-back or conflict. Let's look at the end goal and focus on what's working.
5. Proactive people bring their own weather with them. Where can you get some sunshine?
When you lift people up with your expectations, they want to rise up to meet them.
N=Necessary Think mountains vs. molehills, because you can't sweat the small stuff.
You know the term, "I can't see the forest for the trees"? When you focus on minutia, your communication will often be negative and too frequent.
Instead of letting your mind dwell on all the little things that will go
When Is The Disciplinary Procedure Used?Managers have a right to discipline employees for inappropriate behaviour or conduct, where the mutual trust and confidence necessary for the employment relationship to exist is threatened.Examples of inappropriate behaviour· Timekeeping and unauthorised absence· Misuse of company facilities· Failure to follow instructions· Failure to meet targets and deadlines· Breaches of company policies· Attitudinal problems· Personality clashes· Breaches of confidentiality· InsubordinationPerformance or capability problems may arise because of:· Long-term absence due to sickness· Frequent short-term sickness absences
Have you ever been in a restaurant or store and watched a manager criticize an employee? You can literally see the physical toll of the scolding as the employee sulks away. What is that employee likely to do next?
a. go make a plan for personal development
b. go lick his/her wounds: sulk, complain, resist, justify, etc.
If you're the manager, what action do you want the employee to take? To get answer ‘b', you'll need to think that you're inspirational. Think of what you can say that would inspire someone to achieve his/her potential. Here are a few examples:
1. Your normal output is double. How can I support you in achieving that today?
2. ‘Individual's strength' is a strength for you. I've come to expect it when you're here. What can I do to remove any obstacles?
3. I know you pride yourself on ‘individual's value'; let's not cry over spilt milk. Let's focus on moving forward.
4. I know you're experiencing some set-back or conflict. Let's look at the end goal and focus on what's working.
5. Proactive people bring their own weather with them. Where can you get some sunshine?
When you lift people up with your expectations, they want to rise up to meet them.
N=Necessary Think mountains vs. molehills, because you can't sweat the small stuff.
You know the term, "I can't see the forest for the trees"? When you focus on minutia, your communication will often be negative and too frequent.
Instead of letting your mind dwell on all the little things that will go
Nurses are taking control of their careers by exploring options other than the traditional roles of yester-year. Independent RN Contractors are storming the healthcare field. There was a time when nurses were hesitant about cutting the ties from the employer not true today. More and more nurses are now enjoying the many benefits of self-employment. Nurse Contractors are now a large part of the nursing industry thanks to the ambitious nurse entrepreneurs. Nurses have realized the many advantages of cutting the middleman out of nursing.An Independent Nurse Contractor is one who practices outside the customary role of an employee of another; as an alternative they elect to work as an independent contractor. You will set the terms of your
3. I know you pride yourself on ‘individual's value'; let's not cry over spilt milk. Let's focus on moving forward.
4. I know you're experiencing some set-back or conflict. Let's look at the end goal and focus on what's working.
5. Proactive people bring their own weather with them. Where can you get some sunshine?
When you lift people up with your expectations, they want to rise up to meet them.
N=Necessary Think mountains vs. molehills, because you can't sweat the small stuff.
You know the term, "I can't see the forest for the trees"? When you focus on minutia, your communication will often be negative and too frequent.
Instead of letting your mind dwell on all the little things that will go wrong in a day, train your brain to focus on the big things that need change. Great communicators see assets instead of deficits. Here are a few examples:
Deficit Thinking
- Not this again.
- Why didn’t I do that?
- That won’t work.
- I’ll never get there.
- It’s not perfect.
- This is awful.
- They don’t get it.
- I can’t.
- That will never change.
- What’s wrong with me?
- I’ve handled this before.
- What was in my way?
- What would work?
- One step at a time.
- The goal isn’t perfection.
- I’m disappointed, and I can move on.
- They have a different opinion.
- I haven’t yet.
- How can I work with what I’ve got?
- What am I learning for the future?
K=Kind Think I intend to lift vs. I intend to hurt, because hurting others only hurts you too.
Have you ever been sarcastic? The word originates from a Greek work that means the tearing of flesh. And that's the impact of it. When I use the think formula, it's often sarcasm that gets eliminated. The other day I used it on a flight attendant who was complaining to her coworkers and passengers throughout the flight. As I left the plane, I said, "I wish people would quit if they don't like their job." You can imagine the look of surprise on her face. Her surprise plus the reactions of the other passengers made me wish I had thought before I spoke.
When I'm not kind to others, it impacts me. My ineffective communication made the situation worse. What I could have said instead was, "I know it's frustrating to cope with all the changes of airplanes. When passengers hear you complain, it creates an uncomfortable experience. One way to keep a good attitude is to focus on doing the best job you can. The appreciation you'll get from your passengers may make you forget all your troubles."
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