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    f itself by analyzing the value words it uses to describe what it claims to do. When a company claims to "offer innovative solutions," what is it really saying? It is professing to be an innovator, but is that a quality in which its ideal customers are i
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    When was the last time you thought about the words your business uses to describe itself and what it does? In the rush of market pressures and getting things done, it's easy to forget that we establish our unique value (and values) in relationship with those who happen upon our web sites, brochures, articles, papers, and sales literature.

    We aren't using words merely to make nice sounds. We're establishing dialogue with the people we are best equipped to serve. Once we've identified those people and understand how to express our unique value from their perspective, we have to consider the value words we want to use to create openings for engagement. What words will we use to convey our unique value to our ideal customers and clients? What Are Value Words?

    Value words are action words, verbs or verb phrases, that reflect:

    • What we claim to do.
    • What we claim to believe.
    Value words demonstrate a company's attitude. You can immediately discern an organization's opinion of itself by analyzing the value words it uses to describe what it claims to do. When a company claims to "offer innovative solutions," what is it really saying? It is professing to be an innovator, but is that a quality in which its ideal customers are in
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    hose who happen upon our web sites, brochures, articles, papers, and sales literature.

    We aren't using words merely to make nice sounds. We're establishing dialogue with the people we are best equipped to serve. Once we've identified those people and understand how to express our unique value from their perspective, we have to consider the value words we want to use to create openings for engagement. What words will we use to convey our unique value to our ideal customers and clients? What Are Value Words?

    Value words are action words, verbs or verb phrases, that reflect:

    • What we claim to do.
    • What we claim to believe.
    Value words demonstrate a company's attitude. You can immediately discern an organization's opinion of itself by analyzing the value words it uses to describe what it claims to do. When a company claims to "offer innovative solutions," what is it really saying? It is professing to be an innovator, but is that a quality in which its ideal customers are i
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    d understand how to express our unique value from their perspective, we have to consider the value words we want to use to create openings for engagement. What words will we use to convey our unique value to our ideal customers and clients? What Are Value Words?

    Value words are action words, verbs or verb phrases, that reflect:

    • What we claim to do.
    • What we claim to believe.
    Value words demonstrate a company's attitude. You can immediately discern an organization's opinion of itself by analyzing the value words it uses to describe what it claims to do. When a company claims to "offer innovative solutions," what is it really saying? It is professing to be an innovator, but is that a quality in which its ideal customers are i
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    ue Words?

    Value words are action words, verbs or verb phrases, that reflect:

    • What we claim to do.
    • What we claim to believe.
    Value words demonstrate a company's attitude. You can immediately discern an organization's opinion of itself by analyzing the value words it uses to describe what it claims to do. When a company claims to "offer innovative solutions," what is it really saying? It is professing to be an innovator, but is that a quality in which its ideal customers are i
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    f itself by analyzing the value words it uses to describe what it claims to do. When a company claims to "offer innovative solutions," what is it really saying? It is professing to be an innovator, but is that a quality in which its ideal customers are interested? And does the company in fact deliver innovative solutions to its customers?

    It isn't that the words themselves are good or bad. It's that the value words we use must match what we actually do in our relationships with customers and clients.

    The Value Word Exercise

    My friend Richard Scott of Paragon Coaching once reminded me that what a company believes about itself and its customers can be ascertained in a five-minute study of its web site. And he's right.

    Furthermore, it's an interesting exercise to ask a company's customers if the value they received was what they expected given the language used in the marketing material they received (or on what the sales person told them).

    When the words a business uses reflect the beliefs and goals of the company as a whole, customers get it. But when the words used are at odds with what's delivered, customers get out.

    When I assess the One Straight Line web site, I see we use words like "help," "clarify," "arti

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