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  • Hub You - The Inherent Lunacies of Commonly Used Pricing Techniques in Service Businesses

    Customer Service for Professors
    Believe it or not most universities could use a few pointers from private enterprise. One place I feel they fall down is in customer service. Professors at universities could do more in the way of customer service by assisting their clientele, the students with better care.Rather than sitting the 100 kids in a classroom looking at a video monitor it would be best if the professors would give better customer service to the students and give them more one-on-one time and not treat them like cattle. Many professors as they get up in tenure and stature in the “publish or perish world” of academia assume that they are too good for the students and withdraw from what I believe to be their duty and responsibility as professors.Too often they will use student aids to help the students who are trying to learn rather then giving the extra customer service directly. It is amazing that in the liberal world of academia that the professors do not realize they are in business and competition with other universities. Apparently they think that the non-meaning stream of students means that they no longer have to give good customer service due to supply and demand, as if they knew what that meant?Professors should all have to have had a job at one time in their life in a field, which required customer service before they are allowed to teach. Sometimes I feel that the professors are faking it, in that they are not as smart as they pretend to be and purport their brilliance to the students and the reason they do not give good customer service is because they can't. What you think of that academia?
    a "partner". They are having a great time, while you are hoping and praying that you see some money for your work.

    But then you could start the same business as a competitor, push that idiot out of the market and then you keep 100% of the profits. It is a lot better deal.

    Especially high-tech leeches have been famous for this before the dot com blast, but even now. They know they can have a great life using some venture money. We just must make sure we don't descend to the stupidity level of some "investors", and don't invest our hard-earned money and talents in these lunatics' adventures.

    But if you feel passionate about what the company does, go for it, but demand a non-executive director position on the board. Again, accept no responsibility against losses, but make sure your voice is heard and you are involved to a certain extent in running the show.

    Commissions

    This is a fixed percentage of profits on specific sales and it sucks.

    Imagine that your efforts result in $1 million in monthly sales. Great. You estimate a great commission cheque.

    Then comes the business owner and announces that using this $1 million he wants to buy a new house and a new Ferrari. All in all, after all that hard work the $1 million is gone and you are there with pennies in your pocket because your commission is payable on profit.

    And since you have no say in company matters, all you can do is to grit your teeth, tighten your belt ready to face some starvation and look forward to the next month, being terrified of the boss' next whimsical decision.

    Besides all that, this compensation method is highly unethical. It forces you simply to sell more not to improve the client's condition. It's short-term focused with no regards for long-term strategy.

    Imagine that you go to the store to buy a simple computer for word processing, but the sales clerk is trying to sell you a top-of-the-range all-bells-and-whistles computer. He doesn't care what you want or need. He cares about what he needs: More sales to be able to pay the mortgage.

    Some people may say they don't do this. Look, we are humans. If the road is clear and there are no cops around, we all exceed the speed limit. All in all, when the temptation is there, we can easily fall for it. So, the best bet is to remove the temptation itself.

    Do you remember - from the movie The Exorcist - when the young priest, Father Karras is preparing to meet the possessed girl, and Father Merrin, an experienced exorcist, warns him, "Fo not listen to anything the demon says. He will mix lies with the truth to confuse you."

    The commission structure is the same. It mixes so many lies into the equation that the good intentions just vanish. Just keep away from commissions.

    Oh, one more little thing. As a service professional you are supposed and expected to be unbiased. When

    Become An Air Traffic Controller
    If you’re detail-oriented, are fascinated with airplanes, and are interested in a starting salary that can run close to $100,000, you might consider becoming an air traffic controller. The U.S. government plans to hire thousands of controllers in the years ahead, making it an especially promising field. Since most of the current controllers are expected to retire by 2011, there’s a real need for people who are willing to take up the air traffic control challenge. Also, because of the large number of airports around the country, if you live in a major metropolitan area, chances are there’s a need for controllers in your geographical region.The primary responsibility of an air traffic controller is to coordinate the movement of airplanes to ensure that air traffic moves in an orderly fashion. As a result, it’s a position of tremendous responsibility, since a controller is called upon to make decisions that can literally save lives.In order to qualify to become an air traffic controller, you need to have four years of college or three years of experience working full-time. If you have no experience in air traffic control, you’ll also need to complete a computerized eight-hour pre-employment exam.Once hired, you’ll be attending a ten week training session, where you’ll have an opportunity to work on a simulator device which enables you to get a feel for what it’s really like to direct air traffic. After you complete that training, you’ll have to work and train for several more years before you will be considered fully qualified.While the training process can be quite challenging, those who complete it say it’s well worth the effort. That’s because the work of an air traffic controller can be incredibly rewarding—not only financially, but also in terms of overall job satisfaction.
    There are many service professionals out there who offer a broad range of compensation strategies for their work, hoping that prospects will find one of them more attractive than the others and then they are more willing to engage these professionals.

    While some of these fee-setting methods are good for certain situations, some of them are plain duds and can land you in really nasty situations.

    So, let us review here some pricing methods service professionals use, and we look at both the pros and the cons of each method. Some methods are great but the problem lies with their interpretation.

    Let's start with a common belief. Many professionals guarantee results and try to use this guarantee to entice clients from competitors. This is the same as guaranteeing to your spouse that your marriage is for life and nothing can end it except death.

    So, the essence is that we cannot promise definite outcomes, unless we control every aspect of the client relationship. And there are just a very few professionals who can do that. They are gravediggers, embalmers, autopsy doctors, and other professionals whose clients are fairly cold and fairly horizontal. When I was a gravedigger and embalmer, I was in charge and my clients were pretty passive. They gave me the right to make key decisions.

    Personally I believe it is unethical to guarantee outcomes when you work collaboratively WITH clients.

    It may work a bit better when you work as an outsourced labourer and are expected to produce results FOR your client.

    So, let's see these fee-setting methods.

    Flat Negotiated Fee (Project Fee)

    In this method professionals usually calculate how many hours it will take to do the job and how much you have to fork out on materials, and quote a price accordingly. But from the client's standpoint the "I run a team building workshop for you" is as useful as a chiropractic clinic en route to the gallows. Clients want to reduce talent attrition, boost sales (strategy) and the way (tactic) to achieve it is improving team performance. But how you improve team performance is absolutely irrelevant. If it is a workshop, be it a workshop. If it is removing some team members, that is fine too. If it is feeding them some pancakes, that works too. The means are irrelevant as long as they are legal, moral and ethical.

    If you can say that that let's work together to reduce annual talent attrition by 25%, that is a valuable proposition. Can you see the difference? If it takes 10 minutes to remove some prima donnas from the team and improve performance, why the cricket would you bother to run a workshop? The real performance improvement takes place right after removing the troublemakers.

    You can't improve the overall performance of the fire brigade by running workshops on the physics of fluid dynamics. Hey, they don't need to know that aspect of water.

    Since this approach is about working hours, there is a tendency to include heavy reports and tonnes of unnecessary memos in the agreement.

    Monthly Retainer

    There is a huge misunderstanding here. For many service professionals, retainers mean a certain number of hours of pre-paid manual labour. However, I believe that buyers use service professionals for what they know, that is, brain power, and not for what they can do in the form of manual labour (brawn power).

    Just imagine a financial advisor. She takes care of your assets for a certain annual fee, but if you try to convince her that "Hey, I'm too busy, here is some money, go to the bank, stand in the queue and pay off my VISA card, since I pay you anyway", she may recommend you a check-up from the neck up in the local mental hospital.

    Also make sure you get paid in advance and provide unlimited access to you. You also have to stipulate who exactly has access to you. There is no point in charging one single fee and allowing a whole corporation to call you whenever they need your help.

    Again, your retainer is compensation paid to you for access to your smarts and talents for a pre-specified period of time. The retainer is not a pre-paid hourly rate that is drawn against as dispensed billable time. You are not a human vending machine.

    There is no project in retainer agreements. There are no specific objectives. The emphasis is on having access to your smarts and counsel. The value of the retainer agreement is not a function of your physical presence either. It is the client's responsibility to contact you whenever your advice is sought.

    Fixed Fee With Exposure Opportunities

    This is when clients say "Although we pay you only peanuts but you will get millions of dollars worth of media exposure." This is retarded.

    Imagine going to Safeway (Grocery store chain in North America, the UK and maybe elsewhere too) and refusing to pay full price, arguing that "I offer you exposure by carrying my groceries in your shopping bags". What do you think would happen? The cashier would call the nearest lunatic asylum to book me a place.

    Push back to buyers and tell them that unless they only want "exposure to value" not the value itself, they had better cough up the dough. Imagine, you go to a restaurant starving, order teriyaki elephant tail, and the waiter does a nice PowerPoint presentation on how teriyaki elephant tail is cooked. Then he happily brings you your discounted receipt. You have just been exposed to value but did not get it. You are still starving. How would you feel? Still starving? Then watch the presentation again and pay the discount rate again.

    You offer real value, so you must only accept real dough. Wherever in the world you live, I find it hard to believe that the reining currency is called "exposure". But check it with your mortgage company. I may be wrong.

    Cost-Based Fees

    There is a problem here. In this braindead situation you are supposed to be paid based on your costs. As a service professional, you can offer advice worth of thousands of dollars in ten minutes at very low costs. So, why should you be penalised just because your overhead costs are so low?

    When you were in the phase of collecting your knowledge, you paid both for your schooling and your education. (The older I get the more I realise the difference between the two.) Nobody came to you saying, "Let me help you to pay your tuition because a few years later I want to hire you and need you to be as knowledgeable as possible".

    Contingency Fees

    The mistaken idea behind this payment method is that every dollar your expertise brings to your clients' businesses, they pay you a percentage.

    Once I had a woman who wanted to hire me to help her with weight loss. (I am a certified personal trainer and coach some businesswomen over weekends on fitness and lifestyle issues. You can call it a paid hobby.) But instead of paying me my normal fees, she wanted to pay me for the lost weight. I told her that it was up to her how well she would adhere to the programme I design for her, and she would start shaping up accordingly. She insisted on the pay for performance (lost pounds). So I had no option but to tell her that I could push her to the brink of certain death to achieve maximum weight loss, but that would not achieve what she was seeking. Although she saw the point and was willing to accept my normal fees, but I decided to reject her as a client. A troublesome prospect most often becomes a bat out of hell (hello Meatloaf!) client.

    How stupid do you think a mother would be if she paid a babysitter for the poundage of flesh she has to babysit? Just a thought.

    Business owners all over the world are pounding on their chests that they have no money to waste and they only pay for performance. This statement is also bullshit. They have already wasted a boatload of money on their own stupidity and underperformance, called "figuring it out", instead of hiring some help.

    Far too many business owners call in external advisors too late. Just imagine. What is the point in hiring the best ship consultants to save your sinking ship after she hit an iceberg and is already 9/10 under water?

    My view on contingency payment is that I don't want to take 100% risk and then be rewarded with a 10% of the rewards, while the business owner is having a great time, knowing that she abdicated all the responsibility to an external helper.

    This also reminds me of how so many professionals live their lives. They are willing to sacrifice their own health for the sake of chasing more business, and from their 50s they spend all their hard-earned money on remedial measures to re-build their health. Does it work? No. You simply cannot put in what is not there. Once your health is gone, it is gone forever. It is so simple.

    All right, business owners may cry that they are only willing to pay for results. Then how come that they have been paying themselves for years and years for their own mistakes and underperformance? Maybe they should pay back all that money and now there is money for a competent advisor.

    This method doesn't work in consulting, which is all about collaboration. It is about WE create something amazing here, not YOU do this and I do that. The synergy lies in "we" not in "you" and "I".

    But for example if you do lead generation FOR a client and you are in 100% control of the whole lead generation process, then contingency may work out. Nevertheless, you still have to demand a certain "setup" fee payable in advance. Also note that you don't get paid for the sales, but you get paid for the sales leads. Converting those leads into clients and customers is not your problem.

    If you are a DJ and play a popular song, you have to pay royalty on the song even if the whole room is empty. It is your responsibility to bring in people with pulse and money not the musician's.

    The other place when contingency compensation works is joint ventures (JV). However, if you JV with a company, you are a partner. And advisor is an advisor, not a partner. The owner of the company must give you a non-executive director position, so you have a say in company matters. Insist that you must be involved in every single decision and you have unlimited rights to inspect the books. Remember, you are not afully-fledged decision maker but not a passive observer either.

    You also create an agreement that you are not responsible for anything that is going on in the company, and you take no responsibility for the company's debt either now or in the future. You just use your director position to make certain that some anal retentive cost conscious bean counter doesn't undermine your lead generation initiatives by cutting budgets. Let me know if you need some help in this area.

    Equity/Stock Position

    I would avoid this method like the plague. Let's face it. Some 98% of all businesses fail before their tenth year in business. So, if you enter a stock option agreement, you have only 2% chance of emerging as a winner being rewarded for your expertise. I may not be a mathematical genius, but even I know that if I have only 2% chance of reaping the rewards, I had better not take 100% risk. It is just not a sexy ratio.

    Also, when business owners offer you something in the future, they try to abdicate the risk onto you. At the same time, just take a quick look at the cars they drive and the homes they live in. They don't want to sell their cars in order to inject some money into their own businesses. They ask you to inject your own money as a "partner". They are having a great time, while you are hoping and praying that you see some money for your work.

    But then you could start the same business as a competitor, push that idiot out of the market and then you keep 100% of the profits. It is a lot better deal.

    Especially high-tech leeches have been famous for this before the dot com blast, but even now. They know they can have a great life using some venture money. We just must make sure we don't descend to the stupidity level of some "investors", and don't invest our hard-earned money and talents in these lunatics' adventures.

    But if you feel passionate about what the company does, go for it, but demand a non-executive director position on the board. Again, accept no responsibility against losses, but make sure your voice is heard and you are involved to a certain extent in running the show.

    Commissions

    This is a fixed percentage of profits on specific sales and it sucks.

    Imagine that your efforts result in $1 million in monthly sales. Great. You estimate a great commission cheque.

    Then comes the business owner and announces that using this $1 million he wants to buy a new house and a new Ferrari. All in all, after all that hard work the $1 million is gone and you are there with pennies in your pocket because your commission is payable on profit.

    And since you have no say in company matters, all you can do is to grit your teeth, tighten your belt ready to face some starvation and look forward to the next month, being terrified of the boss' next whimsical decision.

    Besides all that, this compensation method is highly unethical. It forces you simply to sell more not to improve the client's condition. It's short-term focused with no regards for long-term strategy.

    Imagine that you go to the store to buy a simple computer for word processing, but the sales clerk is trying to sell you a top-of-the-range all-bells-and-whistles computer. He doesn't care what you want or need. He cares about what he needs: More sales to be able to pay the mortgage.

    Some people may say they don't do this. Look, we are humans. If the road is clear and there are no cops around, we all exceed the speed limit. All in all, when the temptation is there, we can easily fall for it. So, the best bet is to remove the temptation itself.

    Do you remember - from the movie The Exorcist - when the young priest, Father Karras is preparing to meet the possessed girl, and Father Merrin, an experienced exorcist, warns him, "Fo not listen to anything the demon says. He will mix lies with the truth to confuse you."

    The commission structure is the same. It mixes so many lies into the equation that the good intentions just vanish. Just keep away from commissions.

    Oh, one more little thing. As a service professional you are supposed and expected to be unbiased. When y

    Managing Garment Merchandising
    IntroductionThe textile and garment industry is booming in India, especially after elimination of the global quota system. Presently India is exporting garments to more than 100 countries including US, EU, Latin America, and Middle East. Last year, garment export was nearly $5000 million and about 1200 million pieces. The main competitors of India are countries like China, Korea, Pakistan, Bangladesh, Malaysia, and Sri-Lanka.The Indian garment industry is gaining ground in the world market at breakneck speed, but still not flourished at its fullest extent. Although the resources are available plentiful with a powerful foundation of fabric and spinning sector to support. The key factors behind this are low technological development, lower output, cut throat competition, high raw material cost, inadequate infrastructure, traditional productivity, unfavorable regulatory policies, and globalization impact. However, there is a fair list of the producers, suppliers, and exporters that are fully acknowledged with regulatory policies and formalities, international marketing policies and procedures. The only concern is in executing their productivity initiatives, and meeting with order deadlines.Now days, major companies are adopting merchandising concepts, which comply with all procedures to execute and dispatch the shipment on time, considering quality, cost and time. Merchandisers are serious in the success of any garment retail business. They provide the right products at the right time, enabling a company to match with latest market trends and meet the market demand. In the merchandising concept, time management is a gig to manage one's time properly, so he can focus on value adding actions.Today's garment merchandisers have to move with frequent changes in demand and the developing technologies utilized in manufacturing and production. To find out customer requirements, they regularly visit retail outlets, and come up with latest updates from frontline staff. In order to keep an eye on developments in sourcing, site visits are made every week to mainland factories to meet suppliers and study production.In garment merchandising, there is no specific rule, so it's important to be able to think on one's feet.The main procedures of merchandisers are as followed: Understanding Sample OrderMerchandiser has to understand the buyer's requirements after receiving specification in the sample order. In many cases, there are modifications pertaining to
    at aspect of water.

    Since this approach is about working hours, there is a tendency to include heavy reports and tonnes of unnecessary memos in the agreement.

    Monthly Retainer

    There is a huge misunderstanding here. For many service professionals, retainers mean a certain number of hours of pre-paid manual labour. However, I believe that buyers use service professionals for what they know, that is, brain power, and not for what they can do in the form of manual labour (brawn power).

    Just imagine a financial advisor. She takes care of your assets for a certain annual fee, but if you try to convince her that "Hey, I'm too busy, here is some money, go to the bank, stand in the queue and pay off my VISA card, since I pay you anyway", she may recommend you a check-up from the neck up in the local mental hospital.

    Also make sure you get paid in advance and provide unlimited access to you. You also have to stipulate who exactly has access to you. There is no point in charging one single fee and allowing a whole corporation to call you whenever they need your help.

    Again, your retainer is compensation paid to you for access to your smarts and talents for a pre-specified period of time. The retainer is not a pre-paid hourly rate that is drawn against as dispensed billable time. You are not a human vending machine.

    There is no project in retainer agreements. There are no specific objectives. The emphasis is on having access to your smarts and counsel. The value of the retainer agreement is not a function of your physical presence either. It is the client's responsibility to contact you whenever your advice is sought.

    Fixed Fee With Exposure Opportunities

    This is when clients say "Although we pay you only peanuts but you will get millions of dollars worth of media exposure." This is retarded.

    Imagine going to Safeway (Grocery store chain in North America, the UK and maybe elsewhere too) and refusing to pay full price, arguing that "I offer you exposure by carrying my groceries in your shopping bags". What do you think would happen? The cashier would call the nearest lunatic asylum to book me a place.

    Push back to buyers and tell them that unless they only want "exposure to value" not the value itself, they had better cough up the dough. Imagine, you go to a restaurant starving, order teriyaki elephant tail, and the waiter does a nice PowerPoint presentation on how teriyaki elephant tail is cooked. Then he happily brings you your discounted receipt. You have just been exposed to value but did not get it. You are still starving. How would you feel? Still starving? Then watch the presentation again and pay the discount rate again.

    You offer real value, so you must only accept real dough. Wherever in the world you live, I find it hard to believe that the reining currency is called "exposure". But check it with your mortgage company. I may be wrong.

    Cost-Based Fees

    There is a problem here. In this braindead situation you are supposed to be paid based on your costs. As a service professional, you can offer advice worth of thousands of dollars in ten minutes at very low costs. So, why should you be penalised just because your overhead costs are so low?

    When you were in the phase of collecting your knowledge, you paid both for your schooling and your education. (The older I get the more I realise the difference between the two.) Nobody came to you saying, "Let me help you to pay your tuition because a few years later I want to hire you and need you to be as knowledgeable as possible".

    Contingency Fees

    The mistaken idea behind this payment method is that every dollar your expertise brings to your clients' businesses, they pay you a percentage.

    Once I had a woman who wanted to hire me to help her with weight loss. (I am a certified personal trainer and coach some businesswomen over weekends on fitness and lifestyle issues. You can call it a paid hobby.) But instead of paying me my normal fees, she wanted to pay me for the lost weight. I told her that it was up to her how well she would adhere to the programme I design for her, and she would start shaping up accordingly. She insisted on the pay for performance (lost pounds). So I had no option but to tell her that I could push her to the brink of certain death to achieve maximum weight loss, but that would not achieve what she was seeking. Although she saw the point and was willing to accept my normal fees, but I decided to reject her as a client. A troublesome prospect most often becomes a bat out of hell (hello Meatloaf!) client.

    How stupid do you think a mother would be if she paid a babysitter for the poundage of flesh she has to babysit? Just a thought.

    Business owners all over the world are pounding on their chests that they have no money to waste and they only pay for performance. This statement is also bullshit. They have already wasted a boatload of money on their own stupidity and underperformance, called "figuring it out", instead of hiring some help.

    Far too many business owners call in external advisors too late. Just imagine. What is the point in hiring the best ship consultants to save your sinking ship after she hit an iceberg and is already 9/10 under water?

    My view on contingency payment is that I don't want to take 100% risk and then be rewarded with a 10% of the rewards, while the business owner is having a great time, knowing that she abdicated all the responsibility to an external helper.

    This also reminds me of how so many professionals live their lives. They are willing to sacrifice their own health for the sake of chasing more business, and from their 50s they spend all their hard-earned money on remedial measures to re-build their health. Does it work? No. You simply cannot put in what is not there. Once your health is gone, it is gone forever. It is so simple.

    All right, business owners may cry that they are only willing to pay for results. Then how come that they have been paying themselves for years and years for their own mistakes and underperformance? Maybe they should pay back all that money and now there is money for a competent advisor.

    This method doesn't work in consulting, which is all about collaboration. It is about WE create something amazing here, not YOU do this and I do that. The synergy lies in "we" not in "you" and "I".

    But for example if you do lead generation FOR a client and you are in 100% control of the whole lead generation process, then contingency may work out. Nevertheless, you still have to demand a certain "setup" fee payable in advance. Also note that you don't get paid for the sales, but you get paid for the sales leads. Converting those leads into clients and customers is not your problem.

    If you are a DJ and play a popular song, you have to pay royalty on the song even if the whole room is empty. It is your responsibility to bring in people with pulse and money not the musician's.

    The other place when contingency compensation works is joint ventures (JV). However, if you JV with a company, you are a partner. And advisor is an advisor, not a partner. The owner of the company must give you a non-executive director position, so you have a say in company matters. Insist that you must be involved in every single decision and you have unlimited rights to inspect the books. Remember, you are not afully-fledged decision maker but not a passive observer either.

    You also create an agreement that you are not responsible for anything that is going on in the company, and you take no responsibility for the company's debt either now or in the future. You just use your director position to make certain that some anal retentive cost conscious bean counter doesn't undermine your lead generation initiatives by cutting budgets. Let me know if you need some help in this area.

    Equity/Stock Position

    I would avoid this method like the plague. Let's face it. Some 98% of all businesses fail before their tenth year in business. So, if you enter a stock option agreement, you have only 2% chance of emerging as a winner being rewarded for your expertise. I may not be a mathematical genius, but even I know that if I have only 2% chance of reaping the rewards, I had better not take 100% risk. It is just not a sexy ratio.

    Also, when business owners offer you something in the future, they try to abdicate the risk onto you. At the same time, just take a quick look at the cars they drive and the homes they live in. They don't want to sell their cars in order to inject some money into their own businesses. They ask you to inject your own money as a "partner". They are having a great time, while you are hoping and praying that you see some money for your work.

    But then you could start the same business as a competitor, push that idiot out of the market and then you keep 100% of the profits. It is a lot better deal.

    Especially high-tech leeches have been famous for this before the dot com blast, but even now. They know they can have a great life using some venture money. We just must make sure we don't descend to the stupidity level of some "investors", and don't invest our hard-earned money and talents in these lunatics' adventures.

    But if you feel passionate about what the company does, go for it, but demand a non-executive director position on the board. Again, accept no responsibility against losses, but make sure your voice is heard and you are involved to a certain extent in running the show.

    Commissions

    This is a fixed percentage of profits on specific sales and it sucks.

    Imagine that your efforts result in $1 million in monthly sales. Great. You estimate a great commission cheque.

    Then comes the business owner and announces that using this $1 million he wants to buy a new house and a new Ferrari. All in all, after all that hard work the $1 million is gone and you are there with pennies in your pocket because your commission is payable on profit.

    And since you have no say in company matters, all you can do is to grit your teeth, tighten your belt ready to face some starvation and look forward to the next month, being terrified of the boss' next whimsical decision.

    Besides all that, this compensation method is highly unethical. It forces you simply to sell more not to improve the client's condition. It's short-term focused with no regards for long-term strategy.

    Imagine that you go to the store to buy a simple computer for word processing, but the sales clerk is trying to sell you a top-of-the-range all-bells-and-whistles computer. He doesn't care what you want or need. He cares about what he needs: More sales to be able to pay the mortgage.

    Some people may say they don't do this. Look, we are humans. If the road is clear and there are no cops around, we all exceed the speed limit. All in all, when the temptation is there, we can easily fall for it. So, the best bet is to remove the temptation itself.

    Do you remember - from the movie The Exorcist - when the young priest, Father Karras is preparing to meet the possessed girl, and Father Merrin, an experienced exorcist, warns him, "Fo not listen to anything the demon says. He will mix lies with the truth to confuse you."

    The commission structure is the same. It mixes so many lies into the equation that the good intentions just vanish. Just keep away from commissions.

    Oh, one more little thing. As a service professional you are supposed and expected to be unbiased. When

    Public Relations for City Hall
    It seems these days that the local city government get blamed for everything and sometimes you have to ask yourself why? It appears that people want more and more these days and feel like complaining and participating in the Blame Game often and sometimes in consecutive sentences too.It is impossible to keep everyone happy in a city, especially as they grow larger. Sometimes people do not realize all the things that cities do and the value of a local municipal government, nevertheless it is up to the city officials to have a public relations officer who knows their stuff and to concentrate on communicating to the local community.City governments should find out who all the movers and shakers are within the community. They need to have lists of all the members of service clubs, chambers of commerce and corporate boards of directors. City government public relations and community communications officers should have lists of all the directors of all the nonprofit groups, political candidates over the last 10 years who ran in a local election and send out a newsletter of events, programs and projects that the city is doing.City governments need to use networking skills and accept feedback from the movers and shakers. In doing this it makes public relations for local municipal governments so much easier. Please consider all this in 2006.
    th your mortgage company. I may be wrong.

    Cost-Based Fees

    There is a problem here. In this braindead situation you are supposed to be paid based on your costs. As a service professional, you can offer advice worth of thousands of dollars in ten minutes at very low costs. So, why should you be penalised just because your overhead costs are so low?

    When you were in the phase of collecting your knowledge, you paid both for your schooling and your education. (The older I get the more I realise the difference between the two.) Nobody came to you saying, "Let me help you to pay your tuition because a few years later I want to hire you and need you to be as knowledgeable as possible".

    Contingency Fees

    The mistaken idea behind this payment method is that every dollar your expertise brings to your clients' businesses, they pay you a percentage.

    Once I had a woman who wanted to hire me to help her with weight loss. (I am a certified personal trainer and coach some businesswomen over weekends on fitness and lifestyle issues. You can call it a paid hobby.) But instead of paying me my normal fees, she wanted to pay me for the lost weight. I told her that it was up to her how well she would adhere to the programme I design for her, and she would start shaping up accordingly. She insisted on the pay for performance (lost pounds). So I had no option but to tell her that I could push her to the brink of certain death to achieve maximum weight loss, but that would not achieve what she was seeking. Although she saw the point and was willing to accept my normal fees, but I decided to reject her as a client. A troublesome prospect most often becomes a bat out of hell (hello Meatloaf!) client.

    How stupid do you think a mother would be if she paid a babysitter for the poundage of flesh she has to babysit? Just a thought.

    Business owners all over the world are pounding on their chests that they have no money to waste and they only pay for performance. This statement is also bullshit. They have already wasted a boatload of money on their own stupidity and underperformance, called "figuring it out", instead of hiring some help.

    Far too many business owners call in external advisors too late. Just imagine. What is the point in hiring the best ship consultants to save your sinking ship after she hit an iceberg and is already 9/10 under water?

    My view on contingency payment is that I don't want to take 100% risk and then be rewarded with a 10% of the rewards, while the business owner is having a great time, knowing that she abdicated all the responsibility to an external helper.

    This also reminds me of how so many professionals live their lives. They are willing to sacrifice their own health for the sake of chasing more business, and from their 50s they spend all their hard-earned money on remedial measures to re-build their health. Does it work? No. You simply cannot put in what is not there. Once your health is gone, it is gone forever. It is so simple.

    All right, business owners may cry that they are only willing to pay for results. Then how come that they have been paying themselves for years and years for their own mistakes and underperformance? Maybe they should pay back all that money and now there is money for a competent advisor.

    This method doesn't work in consulting, which is all about collaboration. It is about WE create something amazing here, not YOU do this and I do that. The synergy lies in "we" not in "you" and "I".

    But for example if you do lead generation FOR a client and you are in 100% control of the whole lead generation process, then contingency may work out. Nevertheless, you still have to demand a certain "setup" fee payable in advance. Also note that you don't get paid for the sales, but you get paid for the sales leads. Converting those leads into clients and customers is not your problem.

    If you are a DJ and play a popular song, you have to pay royalty on the song even if the whole room is empty. It is your responsibility to bring in people with pulse and money not the musician's.

    The other place when contingency compensation works is joint ventures (JV). However, if you JV with a company, you are a partner. And advisor is an advisor, not a partner. The owner of the company must give you a non-executive director position, so you have a say in company matters. Insist that you must be involved in every single decision and you have unlimited rights to inspect the books. Remember, you are not afully-fledged decision maker but not a passive observer either.

    You also create an agreement that you are not responsible for anything that is going on in the company, and you take no responsibility for the company's debt either now or in the future. You just use your director position to make certain that some anal retentive cost conscious bean counter doesn't undermine your lead generation initiatives by cutting budgets. Let me know if you need some help in this area.

    Equity/Stock Position

    I would avoid this method like the plague. Let's face it. Some 98% of all businesses fail before their tenth year in business. So, if you enter a stock option agreement, you have only 2% chance of emerging as a winner being rewarded for your expertise. I may not be a mathematical genius, but even I know that if I have only 2% chance of reaping the rewards, I had better not take 100% risk. It is just not a sexy ratio.

    Also, when business owners offer you something in the future, they try to abdicate the risk onto you. At the same time, just take a quick look at the cars they drive and the homes they live in. They don't want to sell their cars in order to inject some money into their own businesses. They ask you to inject your own money as a "partner". They are having a great time, while you are hoping and praying that you see some money for your work.

    But then you could start the same business as a competitor, push that idiot out of the market and then you keep 100% of the profits. It is a lot better deal.

    Especially high-tech leeches have been famous for this before the dot com blast, but even now. They know they can have a great life using some venture money. We just must make sure we don't descend to the stupidity level of some "investors", and don't invest our hard-earned money and talents in these lunatics' adventures.

    But if you feel passionate about what the company does, go for it, but demand a non-executive director position on the board. Again, accept no responsibility against losses, but make sure your voice is heard and you are involved to a certain extent in running the show.

    Commissions

    This is a fixed percentage of profits on specific sales and it sucks.

    Imagine that your efforts result in $1 million in monthly sales. Great. You estimate a great commission cheque.

    Then comes the business owner and announces that using this $1 million he wants to buy a new house and a new Ferrari. All in all, after all that hard work the $1 million is gone and you are there with pennies in your pocket because your commission is payable on profit.

    And since you have no say in company matters, all you can do is to grit your teeth, tighten your belt ready to face some starvation and look forward to the next month, being terrified of the boss' next whimsical decision.

    Besides all that, this compensation method is highly unethical. It forces you simply to sell more not to improve the client's condition. It's short-term focused with no regards for long-term strategy.

    Imagine that you go to the store to buy a simple computer for word processing, but the sales clerk is trying to sell you a top-of-the-range all-bells-and-whistles computer. He doesn't care what you want or need. He cares about what he needs: More sales to be able to pay the mortgage.

    Some people may say they don't do this. Look, we are humans. If the road is clear and there are no cops around, we all exceed the speed limit. All in all, when the temptation is there, we can easily fall for it. So, the best bet is to remove the temptation itself.

    Do you remember - from the movie The Exorcist - when the young priest, Father Karras is preparing to meet the possessed girl, and Father Merrin, an experienced exorcist, warns him, "Fo not listen to anything the demon says. He will mix lies with the truth to confuse you."

    The commission structure is the same. It mixes so many lies into the equation that the good intentions just vanish. Just keep away from commissions.

    Oh, one more little thing. As a service professional you are supposed and expected to be unbiased. When

    What the Heck is a Campaign and Why Do I Need to Do One?
    Many people ask me, “What is a postcard campaign, exactly?” “And why do I need one?” As I have been educating my clients one on one for years now, I suddenly had the bright idea that I needed to explain this for more than just one at a time and in further detail. So here goes…Campaigns for marketing are, in a nutshell, a series of repeat mailings that are strategically planned so that there is maximum benefit (more new customers) for your business.Nota bene (that means “take note” in Latin – and I do mean take note): If you are not doing repeat mailings then you are flushing money down toilet.Why is this true? Basically, because people hold onto your postcard for a while. They can hold onto your postcard for six months. They will even hold on to your card for three years. When you repeat your mailings to those same people, your chances of them responding just got greater. Repeat mailings cannot be repeated enough.A one shot in the dark postcard mailing is not going to change your business, your bottom line, your life or your anything.So, if you are not up to confronting that you need to do a campaign then maybe you shouldn’t be in business. And that may sound harsh – it is harsh. It’s a harsh world. And I want you to succeed in it.Why do businesses fail in the first three years? Because they don’t have enough people paying money to them for their services. The bottom line is, they don’t market – they don’t get people buying their stuff. That’s the whole point of marketing.Yes, some promotion is better than no promotion. But the great thing about marketing campaigns is that you will be more able to predict your growth. Your income is dependent upon how much communication you put out on a subject. It’s relative to that.If you put out a blast of communication you will get inflow - prospects, customers calling or coming in and buying. Yes, once that initial blast goes out you will get some business from referrals…some. But you want that blast repeated over and over and over to get the inflow that it will generate consistently. You could almost make a big flow chart of what will happen.Say you send out 5000 postcards.Out of that 5000, 150 hang onto your postcard.Out of that 5000, so many call the 1st week.Out of that 5000, so many call the 2nd week.Out of that 5000, so many call the next month.Out of that 5000, so many call in 6 months.Out of that 5000, so many never
    ealth. Does it work? No. You simply cannot put in what is not there. Once your health is gone, it is gone forever. It is so simple.

    All right, business owners may cry that they are only willing to pay for results. Then how come that they have been paying themselves for years and years for their own mistakes and underperformance? Maybe they should pay back all that money and now there is money for a competent advisor.

    This method doesn't work in consulting, which is all about collaboration. It is about WE create something amazing here, not YOU do this and I do that. The synergy lies in "we" not in "you" and "I".

    But for example if you do lead generation FOR a client and you are in 100% control of the whole lead generation process, then contingency may work out. Nevertheless, you still have to demand a certain "setup" fee payable in advance. Also note that you don't get paid for the sales, but you get paid for the sales leads. Converting those leads into clients and customers is not your problem.

    If you are a DJ and play a popular song, you have to pay royalty on the song even if the whole room is empty. It is your responsibility to bring in people with pulse and money not the musician's.

    The other place when contingency compensation works is joint ventures (JV). However, if you JV with a company, you are a partner. And advisor is an advisor, not a partner. The owner of the company must give you a non-executive director position, so you have a say in company matters. Insist that you must be involved in every single decision and you have unlimited rights to inspect the books. Remember, you are not afully-fledged decision maker but not a passive observer either.

    You also create an agreement that you are not responsible for anything that is going on in the company, and you take no responsibility for the company's debt either now or in the future. You just use your director position to make certain that some anal retentive cost conscious bean counter doesn't undermine your lead generation initiatives by cutting budgets. Let me know if you need some help in this area.

    Equity/Stock Position

    I would avoid this method like the plague. Let's face it. Some 98% of all businesses fail before their tenth year in business. So, if you enter a stock option agreement, you have only 2% chance of emerging as a winner being rewarded for your expertise. I may not be a mathematical genius, but even I know that if I have only 2% chance of reaping the rewards, I had better not take 100% risk. It is just not a sexy ratio.

    Also, when business owners offer you something in the future, they try to abdicate the risk onto you. At the same time, just take a quick look at the cars they drive and the homes they live in. They don't want to sell their cars in order to inject some money into their own businesses. They ask you to inject your own money as a "partner". They are having a great time, while you are hoping and praying that you see some money for your work.

    But then you could start the same business as a competitor, push that idiot out of the market and then you keep 100% of the profits. It is a lot better deal.

    Especially high-tech leeches have been famous for this before the dot com blast, but even now. They know they can have a great life using some venture money. We just must make sure we don't descend to the stupidity level of some "investors", and don't invest our hard-earned money and talents in these lunatics' adventures.

    But if you feel passionate about what the company does, go for it, but demand a non-executive director position on the board. Again, accept no responsibility against losses, but make sure your voice is heard and you are involved to a certain extent in running the show.

    Commissions

    This is a fixed percentage of profits on specific sales and it sucks.

    Imagine that your efforts result in $1 million in monthly sales. Great. You estimate a great commission cheque.

    Then comes the business owner and announces that using this $1 million he wants to buy a new house and a new Ferrari. All in all, after all that hard work the $1 million is gone and you are there with pennies in your pocket because your commission is payable on profit.

    And since you have no say in company matters, all you can do is to grit your teeth, tighten your belt ready to face some starvation and look forward to the next month, being terrified of the boss' next whimsical decision.

    Besides all that, this compensation method is highly unethical. It forces you simply to sell more not to improve the client's condition. It's short-term focused with no regards for long-term strategy.

    Imagine that you go to the store to buy a simple computer for word processing, but the sales clerk is trying to sell you a top-of-the-range all-bells-and-whistles computer. He doesn't care what you want or need. He cares about what he needs: More sales to be able to pay the mortgage.

    Some people may say they don't do this. Look, we are humans. If the road is clear and there are no cops around, we all exceed the speed limit. All in all, when the temptation is there, we can easily fall for it. So, the best bet is to remove the temptation itself.

    Do you remember - from the movie The Exorcist - when the young priest, Father Karras is preparing to meet the possessed girl, and Father Merrin, an experienced exorcist, warns him, "Fo not listen to anything the demon says. He will mix lies with the truth to confuse you."

    The commission structure is the same. It mixes so many lies into the equation that the good intentions just vanish. Just keep away from commissions.

    Oh, one more little thing. As a service professional you are supposed and expected to be unbiased. When

    Guide to Label Printers
    Any modern business requires the printing of labels, be it a retailer printing labels on products for sale, a logistics company printing labels to track shipments, or a manufacturer printing labels on goods produced. Small businesses and homes also find label printers handy if there is a lot of mailing to be done. There are also federal legislations that require the printing of labels in a specified manner. It is because of these and many other reasons that labels have become an invariable part of everyday business.Good label printers are thus required to print labels. With the increasing need of label printing, label printers have evolved from the simple label printers of yesteryear to the highly specialized label printers like bar code label printers and even extremely specialized label printers like laser label printers that are used to engrave labels on hard goods and substances. The most common label printers are bar code label printers. These print codes that can be read by a bar code scanner and are extensively used.Most label printers are required in commercial establishments and are categorized based on their use, functionality, types, sizes, and costs. Label printers use inkjet, laser, or thermal technology for printing. Thermal printers, which use heat to melt the ink onto the paper, are the most popular due to their speed and cost considerations.Most commercial establishments require a label printer that prints at a very high speed and with accuracy. Several types of label printers are specifically manufactured to fulfill these needs. Hybrid types of printers are also available. These are multi-purpose printers that can print different types of labels. For example, label printers used in supermarkets can print bar codes as well as normal text. The user just has to adjust the label printer depending on the functionality. There are some label printers that can print different sizes of labels on goods.Thus, the most important thing for anyone wanting a label printer is to first find out the type of printer that is required and then look for a guide to label printers to search for the right type that will fulfill their needs completely.
    a "partner". They are having a great time, while you are hoping and praying that you see some money for your work.

    But then you could start the same business as a competitor, push that idiot out of the market and then you keep 100% of the profits. It is a lot better deal.

    Especially high-tech leeches have been famous for this before the dot com blast, but even now. They know they can have a great life using some venture money. We just must make sure we don't descend to the stupidity level of some "investors", and don't invest our hard-earned money and talents in these lunatics' adventures.

    But if you feel passionate about what the company does, go for it, but demand a non-executive director position on the board. Again, accept no responsibility against losses, but make sure your voice is heard and you are involved to a certain extent in running the show.

    Commissions

    This is a fixed percentage of profits on specific sales and it sucks.

    Imagine that your efforts result in $1 million in monthly sales. Great. You estimate a great commission cheque.

    Then comes the business owner and announces that using this $1 million he wants to buy a new house and a new Ferrari. All in all, after all that hard work the $1 million is gone and you are there with pennies in your pocket because your commission is payable on profit.

    And since you have no say in company matters, all you can do is to grit your teeth, tighten your belt ready to face some starvation and look forward to the next month, being terrified of the boss' next whimsical decision.

    Besides all that, this compensation method is highly unethical. It forces you simply to sell more not to improve the client's condition. It's short-term focused with no regards for long-term strategy.

    Imagine that you go to the store to buy a simple computer for word processing, but the sales clerk is trying to sell you a top-of-the-range all-bells-and-whistles computer. He doesn't care what you want or need. He cares about what he needs: More sales to be able to pay the mortgage.

    Some people may say they don't do this. Look, we are humans. If the road is clear and there are no cops around, we all exceed the speed limit. All in all, when the temptation is there, we can easily fall for it. So, the best bet is to remove the temptation itself.

    Do you remember - from the movie The Exorcist - when the young priest, Father Karras is preparing to meet the possessed girl, and Father Merrin, an experienced exorcist, warns him, "Fo not listen to anything the demon says. He will mix lies with the truth to confuse you."

    The commission structure is the same. It mixes so many lies into the equation that the good intentions just vanish. Just keep away from commissions.

    Oh, one more little thing. As a service professional you are supposed and expected to be unbiased. When your compensation is directly attached to the outcome, you will be everything except unbiased, thus you automatically become useless.

    It reminds me of the police force in the old communist Hungary, where the cops were paid bonuses based on the fines they collected. Guess what? They ruthlessly fined every warm body with a pulse. And the sad thing was that they made up rules on the fly as they found it most beneficial to themselves. And when the poor victims tried to argue their sides of the story, the cops often just beat up their victims. It happened to me a few times too. Then they forced me to sign a document that I had fallen down the stairs. Then they dumped me in a dark alley and that was it.

    Barter

    In this setup you are supposed to exchange services, but there is a problem here.

    Let's say that you are a private tutor and your client is a car mechanic. So you teach his kid and he fixes your car. Is that fair? On the surface it is. But let's dig a bit deeper.

    The mechanic fixes your car, which is a rapidly depreciating liability anyway.

    However you are tutoring the mechanic's daughter, so she can get better grade, she can go to a better university, she can get better recognition as a professional, so she doesn't have to slog her way through all the drudgery her parents went through. All in all, you offer the mechanic's greatest asset (her daughter) an opportunity to become all she can be and achieve more then her parents have ever achieved.

    Is this barter equal? Not exactly. Who is offering more value in this equation? I vote for the tutor in spite of the fact that teachers earn a tiny fraction of what car mechanics earn.

    I know people who barter their professional services for computer parts, groceries and other tangible bits and bobs. That is, they turn their own services into cheap commodities by bringing them down to the level of a bag of potatoes or a hard drive.

    Can you imagine the lawyer saying, "Replace my computer's hard drive and in return I get your uncle out of prison." Something is seriously wrong with this picture.

    Hourly Fees

    This is concentrated stupidity of the highest degree. It is basically giving your life away piecemeal. And I don't care how high your hourly rate is, it is just plain negligent to tie your income to such a finite entity as time. If your value is simply the function of the time you spend in your client's company, you may just turn into a lapdog, and at least you will be more highly appreciated.

    There are so many problems that it is just hard to express in one short article, but here are some.

    First here is an exercise for you. Average North American consultants invoice some 1,144 hours a year. Multiply this number by your hourly rate, and what you are staring at is the absolute maximum you can earn.

    Per Diem fees...

    ...inflict an artificial upper limit on your earning potential

    ...make your income subject to "going" or "competitive"(ly low) rates

    ...present you as an expense, an impediment

    ...damage your market positioning and create a space for price objections

    ...force clients to make too many budgetary decisions, and create too many yes/no situations

    ...do not require your clients to fully commit to the project, because they know they can end it anytime

    ...lock you into a "commodity trap". You are just one of the crowd.

    ...take your focus away from creating and delivering value because you always try to sell more deliverables and tasks regardless of improvement in the client's condition.

    Summary

    The way I see the situation is that it is me who takes a risk by running in my own business. I am willing to take this risk knowing that I am the owner and the ultimate decision maker of this business.

    Whatever happens in my business, I am single-handedly responsible for the results.

    But while I am willing to take this risk in my own business, I am not willing to assume risk in other people's businesses. Yes, I guarantee my work but I cannot guarantee results, simply because I am not the decision maker.

    Here are some questions to consider:

    Can military generals guarantee victory? No.

    Can airline pilots guarantee safe arrival? No.

    Can surgeons guarantee survival for their patients? No.

    Even Harvard Business School cannot guarantee that, after completing their MBA programme, you will have a guaranteed position at McKinsey & Co. or any one of the large accounting firms. But I have also heard that you have to pay the - obscenely expensive - tuition in advance with no guarantee for getting a job at all. How is that?

    As a service professional, all you can do is to bring a lot of your past experience to your engagements to improve the client's condition. The client must take responsibility for getting the greatest possible result from your advice.

    In my view the best way of setting fee is based on perceived value. Yes, you can stick a price tag against tasks (conducting workshops) and deliverables (business plans), but they are just that, prices. Just as beauty is in the eye of the beholder, value is in the eye of the buyer.

    So, everything you do should revolve around perceived value as received by the client. Hint: It does not make 20 times more money to make a Ferrari as it takes to make a Ford.

    Ford sells four wheels, some upholstery, an engine and a radio for $20,000, while Ferrari sells success, style and prestige for $400,000. Go figure.

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