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Hub You - Mix Business with Pleasure? There's a Safe Way
Good Governance >Short answer: think about it.I well remember during my first working visit to Africa, nearly twenty years ago, that on discussing the visible corruption where I was working, a young African said to me, ‘but of course you don’t have any corruption in your country, do you?’ I gently told him, yes we do, but on the whole, there isn’t much publicity about such things.Now we are in the year 2005 with vastly expensive computer systems, layer upon layer of audit and inspection, risk management, good governance and compliance, not to mention Tony and Gordon, and waste, poor management and corruption have been minimized – haven’t they? Well if you have been on holiday on Mars for a while, you might think so, but those of us who operate at ground floor level know that this is just not the case.During the last eighteen months I have carried out several investigations relating to good governan Of course, we've heard all the marketing gurus tell us that we MUST give top-notch, world-class service to our clients... that our business is all about our customers... that it's important for us to feel genuine loving concern for every one of those with whom we do business. Handling Challenging Situations with a Customer-Focused Mindset Want to drastically cut the workload in your business, reduce the emotional drain to nearly nothing, and inject more pleasure into your work day?Most Customer Service Professionals deal with many challenging customer situations. These situations may include:• A customer who is upset about the quality or delivery of our product/service.• A product return or a cancellation of services.• Incorrect information given to the customer.• A customer who is negative toward your company due to past experiences.• Confrontational issues and conflict.• Angry customers.• Explaining a company policy or procedure.• Fielding a request to escalate a call to management.The ultimate goal in these challenging situations is to provide a win-win solution. We want our customer to leave the interaction feeling listened to, well taken care of, and valued. A customer-focused mindset will have a tremendous impact on accomplishing these goals. Along with customer focus, an Here's a secret -- check your client list. Got customers who often call you in the middle of the night with emergencies (real or imagined)? Or demand you work every weekend to keep their rocks out of the fire? Or consistently pay late, though they refuse to wait for your services? Well, here's the executive summary: troublesome clients will -- if you let them -- account for a disproportionately large part of your workload and emotional strain. Meanwhile, they'll account for a surprisingly small proportion of your profits. The 80/20 rule says that 20% of your clients will be the source of 80% of your profits, and vice versa. Guess which side those problem clients are lined up on? This means you're probably spending more than three-fourths of your time servicing hard-to-please, money-draining customers who are unlikely ever to contribute to your retirement (may even be interfering with it). Furthermore, they are also draining away energy you could be directing to more appreciative customers. So what do you need the problem clients for? Short answer: think about it. Of course, we've heard all the marketing gurus tell us that we MUST give top-notch, world-class service to our clients... that our business is all about our customers... that it's important for us to feel genuine loving concern for every one of those with whom we do business. Basic BookkeepingJ. R. Baltiboi has observed that Bookkeeping is the art of recording business dealings in a set of books. Bookkeeping is the science and art of systematically recording, classifying and summarizing the financial transactions or events of a business in a set of books. A business transaction means the exchange of money or items of value between two or more persons. Anytime this occurs, bookkeeping comes into play.It has been noted that the process of accounting begins as the business transaction occurs. Once a business transaction takes place it is recorded in the books of accounts. This process starts with recording transactions in the primary-entry cash book, bank book, sales book, purchase book, debit note/credit notebook and journal. These are regarded as the books of primary entry where transactions are first recorded.Transactions are then posted to out of the fire? Or consistently pay late, though they refuse to wait for your services? Well, here's the executive summary: troublesome clients will -- if you let them -- account for a disproportionately large part of your workload and emotional strain. Meanwhile, they'll account for a surprisingly small proportion of your profits. The 80/20 rule says that 20% of your clients will be the source of 80% of your profits, and vice versa. Guess which side those problem clients are lined up on? This means you're probably spending more than three-fourths of your time servicing hard-to-please, money-draining customers who are unlikely ever to contribute to your retirement (may even be interfering with it). Furthermore, they are also draining away energy you could be directing to more appreciative customers. So what do you need the problem clients for? Short answer: think about it. Of course, we've heard all the marketing gurus tell us that we MUST give top-notch, world-class service to our clients... that our business is all about our customers... that it's important for us to feel genuine loving concern for every one of those with whom we do business. Success Delusion nal strain.People will do something—including changing their behavior—only if it can be demonstrated that doing so is in their own best interests as defined by their own values.All of us delude ourselves about our achievements, status, and contributions. We overestimate our contribution, and take credit for successes that belong to others. We have an elevated opinion of our skills and our standing among our peers. We ignore our costly failures and exaggerate our impact on net profits.These delusions are a direct result of success, not failure. We get positive reinforcement from our past successes, and we think that they portend great things in our future. This wacky delusional belief instills us with confidence, however unearned it may be. It erases doubt and blinds us to risks and challenges, which isn’t all bad. If we had a complete grip on reality, we might be c Meanwhile, they'll account for a surprisingly small proportion of your profits. The 80/20 rule says that 20% of your clients will be the source of 80% of your profits, and vice versa. Guess which side those problem clients are lined up on? This means you're probably spending more than three-fourths of your time servicing hard-to-please, money-draining customers who are unlikely ever to contribute to your retirement (may even be interfering with it). Furthermore, they are also draining away energy you could be directing to more appreciative customers. So what do you need the problem clients for? Short answer: think about it. Of course, we've heard all the marketing gurus tell us that we MUST give top-notch, world-class service to our clients... that our business is all about our customers... that it's important for us to feel genuine loving concern for every one of those with whom we do business. Restaurant Supplies Wholesale fourths of your time servicing hard-to-please, money-draining customers who are unlikely ever to contribute to your retirement (may even be interfering with it). Furthermore, they are also draining away energy you could be directing to more appreciative customers. So what do you need the problem clients for?When restaurant owners or management refer to purchase of supplies, it is difficult for most people to imagine the vast number of items that may be required. For customers, concerns regarding a restaurant are limited to hygiene, affordability, choice and taste. Restaurants undertake detailed planning of their supplies to meet customer needs and ensure their own profitability. Wholesale restaurant supplies refer to large quantities of supplies sold to retailers for resale to actual consumers. Generally, wholesalers buy from manufacturers and then sell to retailers. There are many companies that specialize in buying wholesale restaurant supplies from manufacturers and resell these supplies to restaurants at retail prices. Retailers and consumers with a need for a large quotient of supplies may also purchase directly from manufacturers at wholesale prices.The supp Short answer: think about it. Of course, we've heard all the marketing gurus tell us that we MUST give top-notch, world-class service to our clients... that our business is all about our customers... that it's important for us to feel genuine loving concern for every one of those with whom we do business. What Is A Slop Indicator? And How Does It Work >Short answer: think about it.SLOPE INDICATOR A slope indicator is an instrument used for measuring angles of slope (or tilt), elevation or inclination of an object with respect to gravity. Also known as a tilt meter, tilt indicator, slope meter, slope gauge, gradient meter, gradiometer, level gauge, level meter, pitch & roll indicator.KINDS OF SLOPE INDICATOR Slope indicators are available in both manual and digital forms.MANUAL SLOPE INDICATOR There are further two types of Manual Slope Indicators: The Ball Type: In the ball type slope indicator, the ball moves to the lowest point of the curve under the effect of gravity and by reading the position of the ball against a graduated scale the angle can be read. The Bubble Type: In th Of course, we've heard all the marketing gurus tell us that we MUST give top-notch, world-class service to our clients... that our business is all about our customers... that it's important for us to feel genuine loving concern for every one of those with whom we do business. If we don't, they say, our business is headed for the scrapheap while other, more caring professionals will zoom right past us. Well, they're right, but let's call a brief time out and take a closer look at this advice. First, without taking sides one way or the other, let's acknowledge that some clients, like some autos, require more maintenance than others do. Now, if you find yourself with a car that's shaping up to be a lemon, do you nurse that car endlessly, or do you eventually realize you're in a situation of diminishing returns? Sometimes the most economically feasible thing is to dump the clunker and move on, right? But that's cars. What about people? Isn't it important to invest our very best in every single person we deal with in life? Aren't we supposed to treasure others and seek to see in them the highest potential possible? After all, if you've been reading my lessons for a while, you know that I'm the guy who says that with the right mental attitude you can change anything to your favor. So how can I now be going on about difficult clients, and about dumping problems and moving on? Okay, we're still in time out, so let's dig into this. Let's go back to why you're in business. I as
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