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Hub You - Are You Where You Want To Be? 5 Steps To Help You Get There
When Service Goes Wrong, Bounce Back!
We all try to do things right. No business sets out to do wrong when servicing customers. But life is full of unexpected moments and, inevitably, mistakes do happen.While many people in business focus on doing things right the first time, very few seem to take a powerful interest in setting things right when things do go wrong. In those moments, a passion for ‘zero defects’ often gives way to ‘Let’s get this mess cleaned up fast and pretend it never happened.’Because of this attitude, businesses miss an important opportunity to build customer loyalty and valuable goodwill. It is exactly whe
is going wrong and what just plain isn’t going anywhere. We all try to do things right. No business sets out to do wrong when servicing customers. But life is full of unexpected moments and, inevitably, mistakes do happen.While many people in business focus on doing things right the first time, very few seem to take a powerful interest in setting things right when things do go wrong. In those moments, a passion for ‘zero defects’ often gives way to ‘Let’s get this mess cleaned up fast and pretend it never happened.’Because of this attitude, businesses miss an important opportunity to build customer loyalty and valuable goodwill. It is exactly whe
5 Tips To Successful Joint Ventures
When businesses think of team building, business owners usually associate it with building their company’s internal workforce into a lean-mean fighting machine. Team building, however, should be extended to include external relationships such as those with other businesses. Enter joint ventures or JVs for short.Joint ventures generally are business partnerships established between two or more parties (individuals, business groups, companies, corporations) for the purposes of expanding the business and achieving merits by joining forces and working as a team. The parties involved in joint venture
Do you spend so much time working in your business that you never work on your business?When businesses think of team building, business owners usually associate it with building their company’s internal workforce into a lean-mean fighting machine. Team building, however, should be extended to include external relationships such as those with other businesses. Enter joint ventures or JVs for short.Joint ventures generally are business partnerships established between two or more parties (individuals, business groups, companies, corporations) for the purposes of expanding the business and achieving merits by joining forces and working as a team. The parties involved in joint venture
The corporate world knows the value of taking time out for a step back, taking time to assess what is going right, what is going wrong and what just plain isn’t going anywhere. A
Top 10 Reasons You Don't Have Any Clients (And How to Change That)
Go ahead and blame the economy if you want to, but if you truly want to know why you don't have any clients, I'm happy to tell you (and even happier to tell you what to do about it). Or perhaps you're thinking that if only you had more of a budget for advertising, you'd be in the money?Let's be honest: Stupider people with less to offer the world than you have made successes of their small businesses, so if you don't have any clients, what needs "fixing" is you, your attitudes or your behaviors, not your ad budget. But don't worry! I'm not one of those "think yourself to success" people; I beli
that you never work on your business?Go ahead and blame the economy if you want to, but if you truly want to know why you don't have any clients, I'm happy to tell you (and even happier to tell you what to do about it). Or perhaps you're thinking that if only you had more of a budget for advertising, you'd be in the money?Let's be honest: Stupider people with less to offer the world than you have made successes of their small businesses, so if you don't have any clients, what needs "fixing" is you, your attitudes or your behaviors, not your ad budget. But don't worry! I'm not one of those "think yourself to success" people; I beli
The corporate world knows the value of taking time out for a step back, taking time to assess what is going right, what is going wrong and what just plain isn’t going anywhere.
Streamlining Support with Web ACD Technology
For those of us who have lived in the trenches of a busy customer support environment, hanging up from a support call will instantly zap you with another if your company is using ACD (automated call distribution) technology. If you're a power support resource, your phone is going to be the one ringing the most because the ACD is continuously detecting your availability. Managers love this approach because it ensures productivity and optimizes time...but what about the expense?Well, move over telephony-based ACD systems - out with the old and in with the new. Web-based ACD technology is taking over
orporate world knows the value of taking time out for a step back, taking time to assess what is going right, what is going wrong and what just plain isn’t going anywhere. For those of us who have lived in the trenches of a busy customer support environment, hanging up from a support call will instantly zap you with another if your company is using ACD (automated call distribution) technology. If you're a power support resource, your phone is going to be the one ringing the most because the ACD is continuously detecting your availability. Managers love this approach because it ensures productivity and optimizes time...but what about the expense?Well, move over telephony-based ACD systems - out with the old and in with the new. Web-based ACD technology is taking over
10 Cheap Ways To Create Awareness For Your Healthcare Facility
Creating awareness for your healthcare facility, especially with little or no budget, can be a daunting task. New competitors, a lack of prior marketing, a poor reputation in the past and lack of funds are all reasons why your facility may be experiencing a decline in patients or a lack of growth.While a difficult task for any business, creating awareness for a healthcare facility can be especially daunting because there is so much competition out there. Here are a few inexpensive ways to let people know you're out there and what you stand for.1. Write articles or provide tips to local home
ep back, taking time to assess what is going right, what is going wrong and what just plain isn’t going anywhere. Creating awareness for your healthcare facility, especially with little or no budget, can be a daunting task. New competitors, a lack of prior marketing, a poor reputation in the past and lack of funds are all reasons why your facility may be experiencing a decline in patients or a lack of growth.While a difficult task for any business, creating awareness for a healthcare facility can be especially daunting because there is so much competition out there. Here are a few inexpensive ways to let people know you're out there and what you stand for.1. Write articles or provide tips to local home
Fundraising Business Helps Non-Profits Hit Funding Goals
One of the more popular ways some charities use to raise money is through the contracting with a fundraising business, to gather donations in their name. Some may argue that the use of such as business is a distraction to the individual charity, however the results have encourage others to shift their efforts on their service to the public and leave the fundraising business to the professional fundraisers.In the usual realm of fundraising, volunteers from within the organization talk to the public by any means possible to secure donations for their charity. The times spent seeking donations is don
is going wrong and what just plain isn’t going anywhere. As a business owner (or as one who dreams of owning a business), it is critical to take time out to plan for the upcoming time period, be it a year, or even a long-term goal. Otherwise, how can you get where you want to be if you
One of the more popular ways some charities use to raise money is through the contracting with a fundraising business, to gather donations in their name. Some may argue that the use of such as business is a distraction to the individual charity, however the results have encourage others to shift their efforts on their service to the public and leave the fundraising business to the professional fundraisers.In the usual realm of fundraising, volunteers from within the organization talk to the public by any means possible to secure donations for their charity. The times spent seeking donations is don
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