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Hub You - Small Business Success Is Not About Doing Great Work- It's About Coordinating Great Work
Stuck on Stupid ? (How Too Much Time Looking in the Rearview Mirror Can Set You Up for Failure)Don't Get "Stuck on Stupid!"Whatever your political bent, or your view of the American media, you’ve got to love the recent comments of Lieutenant General Russell Honore during the Katrina aftermath.When interrogated by reporters about Katrina-related mistakes and miscues, during the immediate aftermath of Katrina and the pending arrival of Rita, the Lt. General fired back with one of the best “in your face” rebuttals in media history. “You guys are STUCK ON STUPID!”, he said, “...and I’m not going to answer those questions!” Then, as only great leaders can do, he shifted the attention to what could be done NOW... going forward. In one short phrase, he showed the insanity of a b eir new ideas. People who perform the tasks on a daily basis will usually identify ways to improve efficiency or quality. If they do not offer suggestions, ask for them. Constantly seek a “ better way”. Reward employees for contributing to your company’s success. Rewards could include a bonus, company paid benefits, a gift certificate, or simply a pat on the back. Provide incentives to your employees to follow and improve the procedure (“best way"). Share the credit for your success with those who contributed. Let your employees know that the company values their contribution. This approach will make them care about the success of the company and result in greater employee loyalty and increased company profits. Once you have made progress in organizing your company, delegating responsibility and motivating your employees, you can begin to coordinate great work. You should now spend your time measuring and evaluating the results of the work. It is important to constantly check yo Earning an Online University DegreeEarning a University degree online can be an experience that is every bit as enriching, interpersonal, and dynamic as attending college the traditional face-to-face way. A big misconception is that online learning is impersonal. This isn’t the case at all. Programs offered online present the same opportunities for group work, independent study, and interpersonal communication as do traditional methods of learning. In fact, attending college online helps to facilitate the independent learning process, as well as developing time management skills. Attending college online takes just as much commitment as the old-fashioned way of going to school, and the potential career and personal benefits ar Doing Great work: Most Small Businesses exist because their owners do great work and have succeeded in; - Creating, purchasing or otherwise acquiring a product or service
- Developing the method of producing and supplying their product to customers
- Marketing their business and creating customers.
Achieving some level of success in these areas has created a business. Now ask yourself the following questions: - Is your business achieving its potential?
- Are you satisfied with your business’s overall performance?
- Is your business what you imagined it would be?
- Are you doing too much of the work?
If you do not like your answers, perhaps the company is being mismanaged? By You! Coordinating great work: The most common mistake made by Small Business owners is assuming too much of the workload themselves. They are too busy to train their employees or they simply do it faster and better themselves. These business owners do great work but have not developed the ability to share the workload without sacrificing quality and performance. This results in failure to grow the business, poor performance or outright business failure. Successful companies are structured in a manner that allows the owner to oversee and supervise company activities. If you want your business to achieve its potential, you must develop effective managerial skills. Below are a few tips that will improve your managerial abilities and the performance of your employees. - Write down each function contained within your business. (Include sales, marketing, product development, administration, finance, and operations).
- Identify your personal strengths and weaknesses and assign yourself functions so that you maximize your strengths and minimize your weaknesses. Work to improve on your weaknesses but find someone else to do the things you are not good at.
- Assign responsibility for each remaining function to someone else based upon their skills. Define their responsibilities in a written Job Description. Job descriptions specify the desired result for each function included within that job. Do not confuse job descriptions with Procedures which specify the tasks, method or process. For example, the Job Description for the “fry guy” at a fast food restaurant might be stated as “maintain an adequate supply of fresh French fries to meet demand as it arises”. The Procedure would state that “fries are placed in the fryer for 7 minutes”. In this case, the employee could follow The Procedure yet fail miserably at achieving the objective included in their Job Description.
- Document the “best way" to perform each business task. Everything you do to create and supply your product or service should be documented and included in a Procedure Manual. Make sure your procedures include due dates as well as a detailed description of the process.
- Give all employees the documented Procedure Manual (the “best way") and their written Job Description. Make sure each person understands these responsibilities. Review these documents with them as many times as reasonably necessary.
- Supervise your employees. That is what successful business owners do. It’s your business; don’t leave it to your employees to decide how your business is run or how your customers are treated. After you have assigned them responsibilities, set aside time daily to discuss what they are working on and what problems they are facing. Provide guidance and training to improve your employees’ capabilities and increase their responsibilities. Take the time to know what they are doing and how they are doing it. That is your job! Share your company’s vision. Hold company meetings and discuss the challenges your company is facing as well as any recent success in overcoming challenges. Listen to their ideas and let them know their contribution is both welcome and necessary. Try some of their new ideas. People who perform the tasks on a daily basis will usually identify ways to improve efficiency or quality. If they do not offer suggestions, ask for them. Constantly seek a “better way”.
- Reward employees for contributing to your company’s success. Rewards could include a bonus, company paid benefits, a gift certificate, or simply a pat on the back. Provide incentives to your employees to follow and improve the procedure (“best way"). Share the credit for your success with those who contributed. Let your employees know that the company values their contribution. This approach will make them care about the success of the company and result in greater employee loyalty and increased company profits.
Once you have made progress in organizing your company, delegating responsibility and motivating your employees, you can begin to coordinate great work. You should now spend your time measuring and evaluating the results of the work. It is important to constantly check you Being a Great BossAre you one of those bosses that people just love to hate? Maybe successful, maybe very intelligent, maybe organized and moving forward but just can't get along with people. Communication and other people skills are as important to the success of your business as your talent, knowledge and entrepreneurial drive. After all, you cannot do it all by yourself and you need good people.I remember being a very arrogant and egotistical program director back in the mid 1970's when my boss called me into the office and flat out told me "Mike, you got talent and drive but you need to learn some diplomacy". I'll never forget that meeting. This mentor taught me things like no matter how great my id ter and better themselves. These business owners do great work but have not developed the ability to share the workload without sacrificing quality and performance. This results in failure to grow the business, poor performance or outright business failure. Successful companies are structured in a manner that allows the owner to oversee and supervise company activities. If you want your business to achieve its potential, you must develop effective managerial skills. Below are a few tips that will improve your managerial abilities and the performance of your employees. - Write down each function contained within your business. (Include sales, marketing, product development, administration, finance, and operations).
- Identify your personal strengths and weaknesses and assign yourself functions so that you maximize your strengths and minimize your weaknesses. Work to improve on your weaknesses but find someone else to do the things you are not good at.
- Assign responsibility for each remaining function to someone else based upon their skills. Define their responsibilities in a written Job Description. Job descriptions specify the desired result for each function included within that job. Do not confuse job descriptions with Procedures which specify the tasks, method or process. For example, the Job Description for the “fry guy” at a fast food restaurant might be stated as “maintain an adequate supply of fresh French fries to meet demand as it arises”. The Procedure would state that “fries are placed in the fryer for 7 minutes”. In this case, the employee could follow The Procedure yet fail miserably at achieving the objective included in their Job Description.
- Document the “best way" to perform each business task. Everything you do to create and supply your product or service should be documented and included in a Procedure Manual. Make sure your procedures include due dates as well as a detailed description of the process.
- Give all employees the documented Procedure Manual (the “best way") and their written Job Description. Make sure each person understands these responsibilities. Review these documents with them as many times as reasonably necessary.
- Supervise your employees. That is what successful business owners do. It’s your business; don’t leave it to your employees to decide how your business is run or how your customers are treated. After you have assigned them responsibilities, set aside time daily to discuss what they are working on and what problems they are facing. Provide guidance and training to improve your employees’ capabilities and increase their responsibilities. Take the time to know what they are doing and how they are doing it. That is your job! Share your company’s vision. Hold company meetings and discuss the challenges your company is facing as well as any recent success in overcoming challenges. Listen to their ideas and let them know their contribution is both welcome and necessary. Try some of their new ideas. People who perform the tasks on a daily basis will usually identify ways to improve efficiency or quality. If they do not offer suggestions, ask for them. Constantly seek a “better way”.
- Reward employees for contributing to your company’s success. Rewards could include a bonus, company paid benefits, a gift certificate, or simply a pat on the back. Provide incentives to your employees to follow and improve the procedure (“best way"). Share the credit for your success with those who contributed. Let your employees know that the company values their contribution. This approach will make them care about the success of the company and result in greater employee loyalty and increased company profits.
Once you have made progress in organizing your company, delegating responsibility and motivating your employees, you can begin to coordinate great work. You should now spend your time measuring and evaluating the results of the work. It is important to constantly check yo Business Partnerships Good or Bad?There are many reasons why people form business partnerships:1. Spread the costs
2. Spread the workload
3. Limit the riskThese are the obvious reasons why business partnerships are formed, but the question is do business partnerships work or can the forming of them be the beginning of the end.The main problem in my experience in forming a business partnership is what kind of partnership are you going to form, are you going to have legal contracts drawn up, what is the percentage be based on 50-50, 60-40. Will one partner agree to work on the business, while the other sorts out the financial matters? As you can see there are many things to think about.My a emaining function to someone else based upon their skills. Define their responsibilities in a written Job Description. Job descriptions specify the desired result for each function included within that job. Do not confuse job descriptions with Procedures which specify the tasks, method or process. For example, the Job Description for the “fry guy” at a fast food restaurant might be stated as “maintain an adequate supply of fresh French fries to meet demand as it arises”. The Procedure would state that “fries are placed in the fryer for 7 minutes”. In this case, the employee could follow The Procedure yet fail miserably at achieving the objective included in their Job Description.Document the “best way" to perform each business task. Everything you do to create and supply your product or service should be documented and included in a Procedure Manual. Make sure your procedures include due dates as well as a detailed description of the process.Give all employees the documented Procedure Manual (the “best way") and their written Job Description. Make sure each person understands these responsibilities. Review these documents with them as many times as reasonably necessary. Supervise your employees. That is what successful business owners do. It’s your business; don’t leave it to your employees to decide how your business is run or how your customers are treated. After you have assigned them responsibilities, set aside time daily to discuss what they are working on and what problems they are facing. Provide guidance and training to improve your employees’ capabilities and increase their responsibilities. Take the time to know what they are doing and how they are doing it. That is your job! Share your company’s vision. Hold company meetings and discuss the challenges your company is facing as well as any recent success in overcoming challenges. Listen to their ideas and let them know their contribution is both welcome and necessary. Try some of their new ideas. People who perform the tasks on a daily basis will usually identify ways to improve efficiency or quality. If they do not offer suggestions, ask for them. Constantly seek a “better way”. Reward employees for contributing to your company’s success. Rewards could include a bonus, company paid benefits, a gift certificate, or simply a pat on the back. Provide incentives to your employees to follow and improve the procedure (“best way"). Share the credit for your success with those who contributed. Let your employees know that the company values their contribution. This approach will make them care about the success of the company and result in greater employee loyalty and increased company profits. Once you have made progress in organizing your company, delegating responsibility and motivating your employees, you can begin to coordinate great work. You should now spend your time measuring and evaluating the results of the work. It is important to constantly check yo How A Business Marketing Advisory Board Can Transform Your BusinessOver 100 years ago Jules Vern wrote three books: Around the World in Eighty Days, Twenty Thousand Leagues Under the Sea, and Journey to the Moon. When those books were written Vern was called crazy, ignorant, and a dreamer—yet the concepts in each book became a reality and are taken for granted today.Why do you care? Because you are a business owner with your own dreams, goals, and desires that you want to accomplish. You, like Jules Vern, have others who second-guess your vision, your direction, and sometimes think you’re crazy too!In order to succeed as a business owner, there are five marketing problems you want to address in your business:
1.Identifying your ideal custo edure Manual (the “ best way") and their written Job Description. Make sure each person understands these responsibilities. Review these documents with them as many times as reasonably necessary. Supervise your employees. That is what successful business owners do. It’s your business; don’t leave it to your employees to decide how your business is run or how your customers are treated. After you have assigned them responsibilities, set aside time daily to discuss what they are working on and what problems they are facing. Provide guidance and training to improve your employees’ capabilities and increase their responsibilities. Take the time to know what they are doing and how they are doing it. That is your job! Share your company’s vision. Hold company meetings and discuss the challenges your company is facing as well as any recent success in overcoming challenges. Listen to their ideas and let them know their contribution is both welcome and necessary. Try some of their new ideas. People who perform the tasks on a daily basis will usually identify ways to improve efficiency or quality. If they do not offer suggestions, ask for them. Constantly seek a “better way”. Reward employees for contributing to your company’s success. Rewards could include a bonus, company paid benefits, a gift certificate, or simply a pat on the back. Provide incentives to your employees to follow and improve the procedure (“best way"). Share the credit for your success with those who contributed. Let your employees know that the company values their contribution. This approach will make them care about the success of the company and result in greater employee loyalty and increased company profits. Once you have made progress in organizing your company, delegating responsibility and motivating your employees, you can begin to coordinate great work. You should now spend your time measuring and evaluating the results of the work. It is important to constantly check yo Material HandlingMaterial handling is the science of movement, handling and storage of material during transportation. People can move material by lifting the items directly or use handcarts, slings, and other handling accessories. Material can also be moved using machines such as cranes and forklifts. These are generally used when heavy materials need to be moved.Material handling requires systematic recording, critical review and overseeing of all related activities to eliminate as many unnecessary movements as possible. It is a primary activity in all industries and involves numerous people and specialized material handling equipment.Different types of material handling processes are required eir new ideas. People who perform the tasks on a daily basis will usually identify ways to improve efficiency or quality. If they do not offer suggestions, ask for them. Constantly seek a “ better way”. Reward employees for contributing to your company’s success. Rewards could include a bonus, company paid benefits, a gift certificate, or simply a pat on the back. Provide incentives to your employees to follow and improve the procedure (“best way"). Share the credit for your success with those who contributed. Let your employees know that the company values their contribution. This approach will make them care about the success of the company and result in greater employee loyalty and increased company profits. Once you have made progress in organizing your company, delegating responsibility and motivating your employees, you can begin to coordinate great work. You should now spend your time measuring and evaluating the results of the work. It is important to constantly check your employees work so that you can identify those who need more instruction or guidance or those who are not capable of performing to your company’s standards. Developing your managerial skills is hard work. The more you practice these skills the more effective you will be and the more reliable your employees will become. Gradually, your business will grow and you will be able to do all those things you always wanted to “get to” but could never find the time.
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