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    What Ever Happened to Customer Service? (Part 2)
    Whether you’re in business or a consumer, you can relate to the following statements:”Delivery on grand pianos is always extra. So, do you want to take it with you?””I’m not sure about that question. You can call our tech support in India, if you want.””The estimate we gave you could be much more depending on lots of other factors.””That item may or ma
    orning before gravity sets in. Many of my “friends” nick named me Mini. Turns out these “giants” were the San Antonio Spurs basketball team in town to play the Phoenix Suns. They were using a side e
    4 Tips to Boost Your Home-Based Business Sales During a Lull
    Every business is bound to hit a lull at some point, but many business owners find themselves feeling disappointed by the lack of sales and unfortunately, businesses shut down because of it.It doesn’t have to be that way. The next time your business takes a sales dive, be prepared, and turn it into an opportunity to revitalize your marketing efforts and start generating sales.Her
    Many years ago I attended a sales workshop in Arizona. It didn’t take much to convince me to leave Toronto Canada in the middle of winter and go to Scottsdale. Little did I know how much that trip would change my outlook on selling.

    Let me digress for a moment. Upon arrival at the hotel I was immediately impressed. A beautiful setting, first class service, lovely room, and sun, lots of warm sunshine! The next day, regrettably we were indoors for the first of three days in a meeting room, 17 of us, indoors in Scottsdale. On the breaks many of us would rush to stand outside and enjoy the sun. It was on one of these breaks we were standing at a side entrance to the hotel when a large number of very tall men approached. Now I’m not a tall person. I stand 5”7” first thing in the morning before gravity sets in. Many of my “friends” nick named me Mini. Turns out these “giants” were the San Antonio Spurs basketball team in town to play the Phoenix Suns. They were using a side en

    Pitching to Win and Winning that Pitch
    You’ve got a viable product, you know that this large company would be very interested in it – you are now entering a high risk area – pitching your product to a much larger company.A couple of things to think about before you start. The large company has more resources, more money and more lawyers at their disposal so you need to protect yourself as much as possible first of all.<
    ould change my outlook on selling.

    Let me digress for a moment. Upon arrival at the hotel I was immediately impressed. A beautiful setting, first class service, lovely room, and sun, lots of warm sunshine! The next day, regrettably we were indoors for the first of three days in a meeting room, 17 of us, indoors in Scottsdale. On the breaks many of us would rush to stand outside and enjoy the sun. It was on one of these breaks we were standing at a side entrance to the hotel when a large number of very tall men approached. Now I’m not a tall person. I stand 5”7” first thing in the morning before gravity sets in. Many of my “friends” nick named me Mini. Turns out these “giants” were the San Antonio Spurs basketball team in town to play the Phoenix Suns. They were using a side e

    What's on The Menu Today?
    A restaurant is good example of a “company” that is dealing with the dynamics of consumer demands.There are 545,000,000 search results (Google) for the term restaurant. Overture provides 100 different occurrences of restaurants that are most related to a location (New York, Washington, Baltimore, etc) or to a Type of Dish like Italian, Greek, etc. There is also a combination of both (Ch
    arm sunshine! The next day, regrettably we were indoors for the first of three days in a meeting room, 17 of us, indoors in Scottsdale. On the breaks many of us would rush to stand outside and enjoy the sun. It was on one of these breaks we were standing at a side entrance to the hotel when a large number of very tall men approached. Now I’m not a tall person. I stand 5”7” first thing in the morning before gravity sets in. Many of my “friends” nick named me Mini. Turns out these “giants” were the San Antonio Spurs basketball team in town to play the Phoenix Suns. They were using a side e
    How to Start a Business
    Businesses come in all shapes and sizes. Some business owners started as kids, selling lemonade on the side of the street, while other business owners have bloomed later after years of careful planning. Whatever stage of life you're in, owning a business can be one of the most rewarding experiences you'll ever have. Starting a business is not for everyone though. Starting a business requires i
    the sun. It was on one of these breaks we were standing at a side entrance to the hotel when a large number of very tall men approached. Now I’m not a tall person. I stand 5”7” first thing in the morning before gravity sets in. Many of my “friends” nick named me Mini. Turns out these “giants” were the San Antonio Spurs basketball team in town to play the Phoenix Suns. They were using a side e
    Here's a Quick Way to Prevent Theft in the Workplace
    According to s study conducted by the Ipsos-Reid Corp for Ernst & Young, the average employer spends about $1500 on office supplies due to loss from theft. The same report goes on to state the cost can even triple if upper-level management are the ones responsible for the theft. All in all those pads of papers, post-its©, and pens going home with employees cost the average business at least $
    orning before gravity sets in. Many of my “friends” nick named me Mini. Turns out these “giants” were the San Antonio Spurs basketball team in town to play the Phoenix Suns. They were using a side entrance to avoid fans at the front of the hotel. I don’t think I came up to the belly button of one of them!

    But back to the sales workshop. Our facilitator had a captivating Texan drawl, causing me to listen intently to his stories and tips based on years of experience. The content was terrific, the group really bonded, and the three days evaporated. Towards the end of the final day I just had to ask a question of our workshop leader who had so impressed all of us. I was about to have one of those “ah huh” moments in life.

    I asked “If you could share only one piece of advice on how to be a top sales person what would that be?” I’ll never forget as he went into a pensive stance, holding his elbow while putting his forefinger to his lips, “What a tough question.” He then

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