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Hub You - Better Results With Active Listening
In today’s society, many professionals and corporations are giving back to their communities. By becoming socially responsible, these people are making a difference in both the environment and within their own communities.Several networking organizations exist to bring together these professionals to educate, share resources, network and collaborate with the goal of making the world a better place. Take notice of these organizations because they are bound to make a difference in your community.Net ImpactNet Impact, which was originally founded in 1993 as Students for Responsible Business, is an organization that brings together more than 11,000 M.B.A. students and professionals. Its mission is “to foster a new generation of leaders who use the power of business to create a better world.”Net Impact is an international organization with more than 100 cha
- Physical barriers, including disability, fatigue or poor health on the part of the listener. For example, trying to listen to a speaker for long periods while you are suffering from a heavy cold is a fairly difficult thing to do.
- Environmental barriers, including distracting noises, uncomfortable or poorly positioned seating, or an unsuitable climate such as an overheated, stu
Why are cover letters so important? They provide the prospective employer with a brief review of your skills and abilities in the form of a letter. These types of letters are written much differently than resumes and can have a potent impact on your future employer.The best news is that writing one it isn't that difficult. An excellent teacher is always going to be in demand. According to the Bureau of Labor Statistics, the job outlook for teachers through 2014 will grow somewhere between 9 and 17% per year."Experts predict that over the next ten years the nation will need 2.2 to 2.4 million teachers. That means there will be 150,000 to 250,000 openings for teachers in the nation's elementary and secondary schools. The needs are greatest in urban and rural communities and in curricular areas such as special education, mathematics, science, bilingual education, and English
- 9% of our time writing
- 16% of our time reading
- 30% of our time talking
- and 45% of our time listening
Listening is a fundamental part of the communication process. Regardless of the type of job you do or the industry in which you work, it is important to understand the listening process, have an awareness of barriers to listening effectively, and learn how to listen actively.
Listening as a process
Hearing and listening are not the same thing. In fact, hearing is just the first of three stages in the listening process, all of which are fairly obvious but still worth remembering –
- Hearing
Simply the process of sound waves being transformed by our brains into impulses.
- Attention
Important so that we can hear what is being said to us, but often difficult due to distractions such as noise intrusion or internal distractions such as thinking about something else rather than what is being said.
- Understanding
This is the most crucial aspect of the process on a number of levels. As well as understanding what is being said, we need to try to understand the context of the message, and understand the significance of any verbal or non-verbal clues from the speaker. Having a degree of background knowledge regarding the speaker or the subject is also helpful.
Barriers to listening
In most situations there are a number of obstacles which can stop us from listening effectively, and as a trainer it is important to appreciate what these obstacles are and how to overcome each of them.
Broadly speaking, there are four types of barriers to listening –
- Psychological barriers, including prejudice, apathy or fear on the part of the listener. For example, someone working in marketing or production may not be as interested in a presentation on annual financial results as an accountant or sales director, given that it may not directly impact on their day to day activities.
- Physical barriers, including disability, fatigue or poor health on the part of the listener. For example, trying to listen to a speaker for long periods while you are suffering from a heavy cold is a fairly difficult thing to do.
- Environmental barriers, including distracting noises, uncomfortable or poorly positioned seating, or an unsuitable climate such as an overheated, stuf
For those new to marketing planning, the thought of completing a plan from start to finish may feel daunting. It need not. The level of detail you choose to include in your marketing plan will depend on your resources and situation. If you have extremely limited manpower or other resources, you may be constrained to a "broad brush" approach. If your plan must support your Website’s validity to others in the company, a lot of back-up detail may be appropriate.Basic Marketing Plan ContentInclude a summary at the beginning. Like any business report, your plan write-up should begin with a summary. The traditional executive summary is one option. I prefer to include -- either in addition to or instead of the executive summary -- a one-page table. The table makes everyday use of your plan easier. In one glance you can be reminded of your main challenge, objective
Listening as a process
Hearing and listening are not the same thing. In fact, hearing is just the first of three stages in the listening process, all of which are fairly obvious but still worth remembering –
- Hearing
Simply the process of sound waves being transformed by our brains into impulses.
- Attention
Important so that we can hear what is being said to us, but often difficult due to distractions such as noise intrusion or internal distractions such as thinking about something else rather than what is being said.
- Understanding
This is the most crucial aspect of the process on a number of levels. As well as understanding what is being said, we need to try to understand the context of the message, and understand the significance of any verbal or non-verbal clues from the speaker. Having a degree of background knowledge regarding the speaker or the subject is also helpful.
Barriers to listening
In most situations there are a number of obstacles which can stop us from listening effectively, and as a trainer it is important to appreciate what these obstacles are and how to overcome each of them.
Broadly speaking, there are four types of barriers to listening –
- Psychological barriers, including prejudice, apathy or fear on the part of the listener. For example, someone working in marketing or production may not be as interested in a presentation on annual financial results as an accountant or sales director, given that it may not directly impact on their day to day activities.
- Physical barriers, including disability, fatigue or poor health on the part of the listener. For example, trying to listen to a speaker for long periods while you are suffering from a heavy cold is a fairly difficult thing to do.
- Environmental barriers, including distracting noises, uncomfortable or poorly positioned seating, or an unsuitable climate such as an overheated, stu
Your approach to marketing may be what I call the ‘Grudge Approach’. You know in your heart of hearts that you need to do it, but you object to it, almost in principle, and you begrudge the time and effort it will take. So you don’t market your practice at all, or at best you put together a rather hastily planned and non-effective leaflet every few years, and when that doesn’t bring in any clients you say, “There, marketing just isn’t effective.”I know what the Grudge Approach to marketing is all about, because I was an expert practitioner of it for many years!So the first step is to change your mindset about marketing. The first step – as so often in complementary medicine, as well as in life – must come from within.Ditch the false and self-limiting belief that marketing is somehow unprofessional, dirty (it’s to do with money!), self-advancing, even unethical. This
- Understanding
This is the most crucial aspect of the process on a number of levels. As well as understanding what is being said, we need to try to understand the context of the message, and understand the significance of any verbal or non-verbal clues from the speaker. Having a degree of background knowledge regarding the speaker or the subject is also helpful.
Barriers to listening
In most situations there are a number of obstacles which can stop us from listening effectively, and as a trainer it is important to appreciate what these obstacles are and how to overcome each of them.
Broadly speaking, there are four types of barriers to listening –
- Psychological barriers, including prejudice, apathy or fear on the part of the listener. For example, someone working in marketing or production may not be as interested in a presentation on annual financial results as an accountant or sales director, given that it may not directly impact on their day to day activities.
- Physical barriers, including disability, fatigue or poor health on the part of the listener. For example, trying to listen to a speaker for long periods while you are suffering from a heavy cold is a fairly difficult thing to do.
- Environmental barriers, including distracting noises, uncomfortable or poorly positioned seating, or an unsuitable climate such as an overheated, stu
This is a follow-up to a recent article about older job seekers & common stereotypes. That article sparked a lot of feedback. Following are some of the ideas that readers shared with me. If you are a younger worker, you may still want to ponder these suggestions: eventually you will face the same challenges!One older job seeker shared an approach that worked for him. Six months into an unsuccessful job search, he began to suspect that concerns about his health and/or health insurance might be preventing callbacks. As it happened, he was covered by his wife’s employer-provided health benefits. He started working this fact into interviews — “I’m in great health, and I don’t need health insurance.” It wasn’t long before he faced several job offers. If you are covered by a spouse’s benefits, consider mentioning this fact. Interviewers are very constrained with respect to asking healt
In most situations there are a number of obstacles which can stop us from listening effectively, and as a trainer it is important to appreciate what these obstacles are and how to overcome each of them.
Broadly speaking, there are four types of barriers to listening –
- Psychological barriers, including prejudice, apathy or fear on the part of the listener. For example, someone working in marketing or production may not be as interested in a presentation on annual financial results as an accountant or sales director, given that it may not directly impact on their day to day activities.
- Physical barriers, including disability, fatigue or poor health on the part of the listener. For example, trying to listen to a speaker for long periods while you are suffering from a heavy cold is a fairly difficult thing to do.
- Environmental barriers, including distracting noises, uncomfortable or poorly positioned seating, or an unsuitable climate such as an overheated, stu
While most physicians are able to carry out routine diagnostic checks of patients and suggest suitable treatments, there are times when either the unavailability of a physician or the lack of medical infrastructural facilities requires a patient to seek instant care elsewhere. If the problem is not so serious as to call for immediate hospitalization and intensive or advanced medical supervision, an urgent care clinic can be an effective option. Similar to a hospital but not as comprehensive as to include all forms of treatment, especially during moments requiring critical care, an urgent care clinic is able to provide treatment, especially at times when a physician's clinic is closed for the day.An urgent care center or clinic is also useful when the scope of treatment is outside a physician's normal procedure. For instance, a physician may not possess the required technical equi
- Physical barriers, including disability, fatigue or poor health on the part of the listener. For example, trying to listen to a speaker for long periods while you are suffering from a heavy cold is a fairly difficult thing to do.
- Environmental barriers, including distracting noises, uncomfortable or poorly positioned seating, or an unsuitable climate such as an overheated, stuffy meeting room.
- Expectation barriers, such as anticipating a mundane or boring presentation, expecting to receive bad news, or being spoken to in confusing jargon.
In a work or educational situation, you can certainly address tangible barriers such as environmental factors or physical obstacles. Dealing with internal barriers can be more difficult, but a lot of this can be achieved by thorough preparation before any meetings or group sessions.
Active listening
In order to understand the concept and value of active listening, it is worth considering it as one of three different types of listening –
- Competitive listening
You will see this most often in negotiation situations, or when politicians are debating with each other. The person being spoken to is more interested in getting their own point of view across when the other person stops speaking, rather than acknowledging what they have just heard. Alternatively, they are distracted by thinking about their own argument or point of view rather than listening properly.
- Passive or attentive listening
This is always a danger in lecture style presentation sessions. An audience will pay attention to the slides and listen carefully to the speaker, but there is no real opportunity to interact. This means that the speaker may not know how well their message is being understood.
- Active listening
This is the best way to listen for and understand the real message in what people are saying. It involves taking the next step from just listening attentively, by looking to show obvious interest in what the speaker is saying, and by trying to interact with them. As a manager, salesperson or trainer you need to try to use active listening yourself, and provide opportunities for colleagues, customers and learners to use active listening techniques as well. This is of particular importance when involved in informal training activities such as coaching and mentoring.
In terms of outlining the techniques which c
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