Hub You - Business

In Sales - What Differentiates Top 5% Players?
Recent exhaustive surveys suggest that only 5% of professional salespeople reach and remain at the highest level, which we call Level 3. A further 15% attain Level 2 status, but the majority, i.e. a massive 80% remain at Level 1 in terms of potential achievement.Level One salespeople sell products and depend on having the right technical solution for the customer’s specification.Level Two salespeople sell solutions, which changes their image from sales rep to business consultant and positions them as a potential strategic resource.Most salesmen and

CCA: There’s nothing they can do—it’s too early.

Wife: So no one will talk to me about this?

CCA: No ma’am.

Wife: My husband and I have received a quote from another mortgage company and they’re offering a good interest rate. Are you saying that we should go with them?

CCA: I guess so.

Wife: You really want us

Passion
Passion is your fuel. It motivates you to press on. It propels you up the mountain of your dreams and goals. Have a passion for life, for people, for animals, for your causes and your convictions, and you will be nearly unstoppable. Be a champion for those who have great needs and can’t do anything about it themselves. Speak with passion, teach with passion, lead with passion, love with passion, play with passion, and enjoy with passion. Someone who is passionate is intriguing to watch and to listen to. They are usually energizing to be around.They pu

My wife and I recently needed to renew our mortgage for another term. The last time our mortgage was due, our bank called several months in advance and offered a good interest rate so we automatically renewed with them. This year, however, was a bit different. We decided to do a bit of homework before speaking to our bank so that we would be in a better position to negotiate a better interest rate. We did some research and found a lender who offered an extremely attractive interest rate—almost two full percentage points below the posted rate of our bank.

Armed with this information, my wife called our bank directly but was transferred to a call centre. Here’s a summary of the telephone conversation.

Call Centre Agent (CCA): Hi, may I help you?

My wife: Yes, our mortgage is coming up for renewal and the last time our mortgage was due someone contacted us several months beforehand but we haven’t heard anything from you yet.

CCA: No problem. What branch do you bank with? I’ll contact someone there and they can probably renew your mortgage over the telephone.

MY wife waited several minutes until the agent came back on the line.

CCA: I’m sorry ma’am. They don’t want to talk to you. Your mortgage isn’t due for six weeks so we can’t renew it right now.

Wife: I don’t want renew it yet. I just want to get some information.

CCA: There’s nothing they can do—it’s too early.

Wife: So no one will talk to me about this?

CCA: No ma’am.

Wife: My husband and I have received a quote from another mortgage company and they’re offering a good interest rate. Are you saying that we should go with them?

CCA: I guess so.

Wife: You really want us

Smart Staffing: Replacing a Key Manager
Have you been in this situation? One of your top managers left suddenly and you’re under the gun to replace her quickly. So you promoted her assistant. That was a disaster. You now need to replace him but want to do it right this time and avoid another costly mistake.This is an example of the hundreds of 'management staffing gone wrong' disasters that I’ve witnessed in working with many companies. In today’s hurry-up and get-it-done work world, many people are unwisely promoted to management positions. Basically, their abilities do not match or are insuffici

n a better position to negotiate a better interest rate. We did some research and found a lender who offered an extremely attractive interest rate—almost two full percentage points below the posted rate of our bank.

Armed with this information, my wife called our bank directly but was transferred to a call centre. Here’s a summary of the telephone conversation.

Call Centre Agent (CCA): Hi, may I help you?

My wife: Yes, our mortgage is coming up for renewal and the last time our mortgage was due someone contacted us several months beforehand but we haven’t heard anything from you yet.

CCA: No problem. What branch do you bank with? I’ll contact someone there and they can probably renew your mortgage over the telephone.

MY wife waited several minutes until the agent came back on the line.

CCA: I’m sorry ma’am. They don’t want to talk to you. Your mortgage isn’t due for six weeks so we can’t renew it right now.

Wife: I don’t want renew it yet. I just want to get some information.

CCA: There’s nothing they can do—it’s too early.

Wife: So no one will talk to me about this?

CCA: No ma’am.

Wife: My husband and I have received a quote from another mortgage company and they’re offering a good interest rate. Are you saying that we should go with them?

CCA: I guess so.

Wife: You really want us

The Pro's and Con's of Onsite Training
There are three different methods commonly used to provide computer training to Information Techs. IT training can be done on an individual basis using a study guide. It can be done at a special training facility often using what is called the boot camp method of training. Finally, it can be done by onsite training. Onsite training refers to the training being done right at the IT’s place of employment.Certainly, the major advantage of onsite training is convenience. The lost time is kept to a minimum. The trainee does not have to travel away from his home, nor d

telephone conversation.

Call Centre Agent (CCA): Hi, may I help you?

My wife: Yes, our mortgage is coming up for renewal and the last time our mortgage was due someone contacted us several months beforehand but we haven’t heard anything from you yet.

CCA: No problem. What branch do you bank with? I’ll contact someone there and they can probably renew your mortgage over the telephone.

MY wife waited several minutes until the agent came back on the line.

CCA: I’m sorry ma’am. They don’t want to talk to you. Your mortgage isn’t due for six weeks so we can’t renew it right now.

Wife: I don’t want renew it yet. I just want to get some information.

CCA: There’s nothing they can do—it’s too early.

Wife: So no one will talk to me about this?

CCA: No ma’am.

Wife: My husband and I have received a quote from another mortgage company and they’re offering a good interest rate. Are you saying that we should go with them?

CCA: I guess so.

Wife: You really want us

Venture Capital Criteria
Most venture capital firms concentrate primarily on the competence and character of the proposing firm's management. They feel that even mediocre products can be successfully manufactured, promoted, and distributed by an experienced, energetic management group. They know that even excellent products can be ruined by poor management.Next in importance to the excellence of the proposing firm's management group, most venture capital firms seek a distinctive element in the strategy or product/market/process combination of the firm. This distinctive element may be a n

nd they can probably renew your mortgage over the telephone.

MY wife waited several minutes until the agent came back on the line.

CCA: I’m sorry ma’am. They don’t want to talk to you. Your mortgage isn’t due for six weeks so we can’t renew it right now.

Wife: I don’t want renew it yet. I just want to get some information.

CCA: There’s nothing they can do—it’s too early.

Wife: So no one will talk to me about this?

CCA: No ma’am.

Wife: My husband and I have received a quote from another mortgage company and they’re offering a good interest rate. Are you saying that we should go with them?

CCA: I guess so.

Wife: You really want us

Your Roadmap For Small Business Success
Small businesses are the fastest-growing aspect of American industry. But what does it take to start a successful small business? It takes marketable skills, energy, confidence, and vision.A successful entrepreneur must also have determination and tenacity, and of all the skills these two are perhaps the most important. An entrepreneur must know when something cannot be done. An entrepreneur never gives up after the first failure. If an entrepreneur doesn’t succeed one way, then he or she finds another way.If you’re serious about starting your own business

CCA: There’s nothing they can do—it’s too early.

Wife: So no one will talk to me about this?

CCA: No ma’am.

Wife: My husband and I have received a quote from another mortgage company and they’re offering a good interest rate. Are you saying that we should go with them?

CCA: I guess so.

Wife: You really want us to transfer our mortgage?

CCA: There’s nothing we can do.

Wife: So you’re saying that you have no interest in keeping our business and renewing our mortgage?

CCA: I guess so.

Wife: Okay, I guess we’ll take our business somewhere else.

My wife and I were somewhat flabbergasted when she hung up the telephone. In my opinion, it was evident that no one had taught this particular call centre agent how to effectively deal with this type of situation. He clearly had no idea that his actions were costing his employers thousands of dollars. Or, perhaps that was what he had been taught to do. This may have been an isolated incident but I highly doubt it. Needless to say we started the process to transfer our mortgage to another lender.

I realize that banks make the bulk of their money in the first half of a mortgage. However, it still blew me away that they were willing to give their competition our business so easily. Most large lending companies invest millions of dollars in advertising in an attempt to attract and draw new customers. What if they took a portion of this money and taught their call centre agents how to properly deal with every type of situation? Imagine the money they could save.

So, how does this affect you?

If you run a business and rely on other people in the organization to make contact with your c

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What a big subject communication is. I'm even having to divide it up for my blog because it's so big. The reason I'm writing about it at all is because of it's huge importance in every area of our life, and if you're running a business, it's essential that your communication skills are excellent.

When it comes to spending money - particularly for marketing - many businesses are not sure what to do. In some situations there is a history of implementing certain marketing activities for specific reasons, in other cases a fresh start must be taken. At all times there is a need to make sure your marketing budget is being planned correctly and spent wisely.

When you miss your sales quota it can be very discouraging and you may begin to doubt yourself and your abilities as a salesperson. This article discusses five practical suggestions that you can use the next time you do not meet your sales quota.

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