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Hub You - Phone Tips To Get Things Done: Professional Phone Skills
Do you know what really irritates the media in general and reporters in particular? Many business people are totally uneducated as to how the media works and totally unprepared to deal with the media. And every day those people do things that totally irritate reporters. To help you become aware of and then avoid these irritating behaviors, your strategic thinking business coach has listed ten (10) tried and true ways to irritate reporters.1. Submission of news releases and pitches for story ideas that are not appropriate for the targeted publication.? 2. Calling a reporter when the reporter is on deadline.<
Because good public relations can alter individual perception and lead to changed behaviors among key outside audiences. And that can help business, non-profit and association managers achieve their managerial objectives.It all happens when you do something positive about the behaviors of those important external audiences of yours that most affect your operation. In particular when you persuade those key outside folks to your way of thinking, then help move them to take actions that allow your department, division or subsidiary to succeed.I believe the key to good PR is this reality. People act on their o
Within 60 seconds, people will make assumptions about one's education, background, ability and personality based on their voice alone.
What type of impression is your "phone" voice making? Indeed there are two areas you should be aware of when speaking. One is "what' you say, the other the "how" you say it. Studies show that as much as 87% of the listener's opinion of you is based on your voice alone. That leaves only 13% allocated to what we are saying to make a positive impression. With numbers like these it is easy to see why your voice is so important in your career and personal life.
Today we live in a "voice mail" environment. We are playing "phone tag", leaving messages and listening to voice mails left by others. It may take as many as 3-4 tries before actual contact is made and you have a conversation. By the time you do connect, you can be assured that other party already has formed an impression about you.
The following are some tips that will help you improve your phone voice and technique.
1. THIRD RING RULE: Answer the phone by the third ring or make sure you voice mail is set to pick up by the third ring. Today people are not inclined to wait much longer and will assume you are not available and hang up. Remember, as much as we think we don't like voice mail, we like the option of leaving a message.
2. PROFESSIONAL GREETING: Remember the 87% rule above and make a good impression. Be aware of what you are going to say in the greeting. Then practice and rehearse BEFORE you leave the greeting on your answering machine. Be short and to the point. Don't drag out the greeting. It is obvious you are "Out of the office or away from your desk" otherwise you would answer your phone. Consider leaving such statements out of your greeting unless you are actually away from the office, then say so and leave a date for your return. I recommend that you leave clear instructions as to what information you need from the caller. Reminder the call
Today’s business environment and the current economy are such that many organizations are continuously looking at cost-cutting measures, ensuring that the organization is operating at peak state, is attuned to the rapid changes of high tech as well as on-going development of long-term business solutions and strategies. All of these tasks, not to mention the daily routines of the operations alone, create an ongoing demand for full-time and contract accounting and finance professionals to support and implement these initiatives. Accounting and finance professionals are needed to provide guidance to middle and senior manag
Today we live in a "voice mail" environment. We are playing "phone tag", leaving messages and listening to voice mails left by others. It may take as many as 3-4 tries before actual contact is made and you have a conversation. By the time you do connect, you can be assured that other party already has formed an impression about you.
The following are some tips that will help you improve your phone voice and technique.
1. THIRD RING RULE: Answer the phone by the third ring or make sure you voice mail is set to pick up by the third ring. Today people are not inclined to wait much longer and will assume you are not available and hang up. Remember, as much as we think we don't like voice mail, we like the option of leaving a message.
2. PROFESSIONAL GREETING: Remember the 87% rule above and make a good impression. Be aware of what you are going to say in the greeting. Then practice and rehearse BEFORE you leave the greeting on your answering machine. Be short and to the point. Don't drag out the greeting. It is obvious you are "Out of the office or away from your desk" otherwise you would answer your phone. Consider leaving such statements out of your greeting unless you are actually away from the office, then say so and leave a date for your return. I recommend that you leave clear instructions as to what information you need from the caller. Reminder the cal
At work, and in many out-of-work scenarios, most people need to work as part of a team at some time or another. Sometimes you may wonder just what makes another team-member tick. They probably wonder just the same about you! With personality profiling you can discover how to ensure that Together Everyone Achieves More. Before looking into the relevance of profiling in teams, first a little background.IntroductionPeople are different – but they are predictably different. A personality profile helps predict how someone will react in a given situation, helping you understand what motivates them – and what the
The following are some tips that will help you improve your phone voice and technique.
1. THIRD RING RULE: Answer the phone by the third ring or make sure you voice mail is set to pick up by the third ring. Today people are not inclined to wait much longer and will assume you are not available and hang up. Remember, as much as we think we don't like voice mail, we like the option of leaving a message.
2. PROFESSIONAL GREETING: Remember the 87% rule above and make a good impression. Be aware of what you are going to say in the greeting. Then practice and rehearse BEFORE you leave the greeting on your answering machine. Be short and to the point. Don't drag out the greeting. It is obvious you are "Out of the office or away from your desk" otherwise you would answer your phone. Consider leaving such statements out of your greeting unless you are actually away from the office, then say so and leave a date for your return. I recommend that you leave clear instructions as to what information you need from the caller. Reminder the cal
The Federal Trade Commission recently put forth a report to the franchse industry for comments to use in an upcoming rule-making event, which is sure to modify the current franchise rule. Many have been critical of additional rules in the industry, but none more critical than myself.If the FTC really feels that these new rules will solve something then make them in a way that they can be universal and simplified. Review all the public comments and letters with regards to simplification; such as the comment about introducing a new FTC-EZ forms for Internet Use, for franchise buyers. Laugh along with the comment
2. PROFESSIONAL GREETING: Remember the 87% rule above and make a good impression. Be aware of what you are going to say in the greeting. Then practice and rehearse BEFORE you leave the greeting on your answering machine. Be short and to the point. Don't drag out the greeting. It is obvious you are "Out of the office or away from your desk" otherwise you would answer your phone. Consider leaving such statements out of your greeting unless you are actually away from the office, then say so and leave a date for your return. I recommend that you leave clear instructions as to what information you need from the caller. Reminder the cal
An award-winning contractor in Savannah, Georgia (who also happens to be my award-winning brother) wrote:‘In my business (home construction and remodeling), I have many accounts with different suppliers supporting the construction industry. Sometimes I use their services and then will not see them again for 8 to 12 months or whenever my next project requires. When I do return to order new supplies, some companies have let my account “run out”, and I have to apply for a new account with them all over again.‘I ask why they don’t send a card letting me know that my account has become dormant, and is about to
3. PREPARE THEN ANSWER: Have a note pad and pen by your phone at all times. Write down the caller's name and use it during the conversation.
4. BE AN ACTIVE LISTENER: Take notes, ask for correct spelling, etc. 5. PROMPTLY RETURN CALLS: Make it your personal goal that you will be one that returns phone calls. This may very well be the most professional characteristic of all you can develop. Set a goal to return phone calls within 4 hours, it will make a positive statement about you and your image.
6. CHECK YOU MESSAGES: Check your messages several times a day. Learn how to dial in from a remote phone to get your voice mails. Many times the caller is facing a deadline and your information may be crucial for them to complete their assignment.
IT'S A TWO WAY STREET. When You Leave Messages For Others Remember These Tips:
1. SLOW DOWN: Don't speak too fast. Slow down when you are leaving a message, especially if you have an accent. If you make your message hard to understand or if the listener has to replay it several times to get your message your reputation is slipping in their mind.
2. CLEARLY SAY YOUR NAME: Make absolutely sure the caller will understand your name. Consider spelling your name if hard to pronounce or is not a common name.
3. S-L-O-W DOWN: When leaving your phone number go slow. Most likely the listener is writing down your number, make it easy for them to do so. Repeat the number. Consider saying your number at the beginning and end of your voice mail. People will appreciate this.
4. LEAVE YOUR NAME, COMPANY NAME AND REASON: Leave the listener with all the information they will need to know about you. Don't make
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