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Hub You - Dramatically Increase Your Teleseminar Value By Keeping Your Listeners
Four Customer Service Principles To Put Into Action Today the same key or a different key. Make sure the key is not a teleseminar function key that mutes or unmutes or causes some other impact to the call.Good customer service is indeed hard to find, much more to provide. It is one thing to want to provide good customer service to your customers and yet another thing to do it. Information sharing between the management and frontline staff, budget constraints and equipments needed to do the job makes providing good customer care harder than it seems.But with these simple and age-old tips, you can boost your customer care program without even shelling out a huge amount of cash. Moreover, these customer care tips are not dependent on extra equipments, software or any other things that will cost a lot of money.1) It is important to keep your promises. It is always easy to promise something to a customer just to make them stop harping on you on the phone. Moreover, promises do not cost anything so you can give out as many as you like. But making promises and breaking them afterwards will actually cost you more than you realize. For one, customers will be even angrier the second time they call about their concern. Also, breaking your pr 10. Relate your subject matter to the listeners personal experiences. Get them to associate what you are talking about with their past experiences. For example if introducing the excitement of something new you have to share you might ask: "Can you remember a time you started something new and you were so excited you could hardly sit still? Remember what that was like? It felt good didn't it? (pause) That's what this will be like. Imagine ..." 11. Use fill-in-the-blank notes. This is a fantastic strategy to keep listeners paying attention. If they want to get the great content in the blank space, they will stay engaged. 12. Have exercises and quizes. You can even offer prizes to the people who e-mail or IM the right answer first. Save the answers for later in the call. You can score 13. Use stories/metaphors. People love stories. Your stories can have outward and hidden messages for the listener. Your stories can help people connect wi Trump University: The Truth About Trump University Have you ever been on a teleseminar that just didn't keep you engaged? You know the ones I'm talking about. The presenter just goes on and on and on and on ... yada, yada, yada. And it's like you, the listener, didn't even exist.What you need to know before you even think of joining Trump UniversityThere's a lot of people who want to join Trump University, and for good reason. Donald Trump has made a name for himself, not only in real estate development, but also in prime time television, through his syndicated reality show, The Apprentice.But that doesn't make Donald a great instructor, or one who can impart essential knowledge.Luckily, at Trump University, he doesn't.All the courses at Trump University are presented and supported by true experts in their field of expertise. In the real estate market, for instance, there is much more involved than building high rises in metropolitan areas, or running casinos. Take foreclosure investing - it is a very specialized area, with many things you really need to know in order to avoid the pitfalls (and financial losses) that amateurs experience.Luckily, Trump has assembled a team of top professionals for each of the five categories offered. Each is staffed with recognized experts in I've been on a few of these calls, but usually not for long. Unless there was something somewhere in the content that I really wanted to hear, I got off the phone. I've spoken to a lot of seminar participants (mine and others) and the common sentiment, is "keep me involved and interested or I'm outa here." I remember one of my early teleseminars on How To Create Killer Offers. I was really busy and (shame on me) I got lazy. I had a lot of great information, but I didn't prepare well for the call. It was a small group of about 15 people (coaching prospects). After the normal introductions, I muted the call because one of the listeners was on a cell phone and we were getting background noise. Half way through the call I opened up the lines and asked for questions and comments. Guess what? ..... Dead silence. NOBODY WAS THERE. I bored the living $#%@* out them. I didn't keep them engaged and they all got off the line. Boy, did I feel stupid. Well, believe me, I learned my lesson. As a teleseminar host you absolutely must keep your listeners involved in the call. If you don't, they won't stick around for your offer (if you have one), they likely won't have a very good impression of you, and you may not get the chance to do business with them in the future. It's plain and simple, keeping listeners involved in your call translates to dollars in your pocket. So, let's talk about some great strategies to keep your callers on the line to the very end of the call. First. STOP right now. Think of a few strategies you could use to effectively keep people on your calls. Go ahead. Do it. It'll be fun. Did you think of any? Some people find keeping their listeners involved really easy, others find it a challenge. The good news (some would say really great news) is there are many very easy ways to keep people fully engaged in your teleseminar. 1. Create strong, interesting, relevant content. If your content isn't interesting and relevant to your audience, you will likely lose them quick. 2. Greet and have people introduce themselves when they join the call. This gets people involed right from the start. 3. Change the rhythm/pace every 3-7 minutes. If you just drone on talking and talking and talking about the same thing at the same pace in the same tone, you will bore your audience to tears. You can use any most of the involement techniques listed here to change the pace of your presentation. I also like to break my talks in to subtopics of around 3-5 minutes. If you are doing a Q&A format, each question offers a chance to adjust the rhythm of the call. 4. Make your call a "safe space" to interact. Acknowledge and encourage participation. Thank and if appropriate reward people who do participate. You could tell people who participate that you've written their name down and to send you an e-mail so you can send a reply with a special free report as a reward. 5. Ask the audience lots of questions. Questions get the client to think. In fact, you can lead the audience with questions. You might ask the audience to write the answers down. You can also open the lines and let callers answer. Another strategy is to let callers IM or e-mail answers to you. 6. Open the call up to questions from listeners periodically. You can do this after each major subject area or offer Q&A breaks an periodic intervals (I like to do them at least every 15 min if there aren't too many people on the call). 7. Take questions via Instant Messager or e-mail during the call. Answer them as they come in. 8. Open the call and YOU ask the listeners questions, ask for feedback, ask for inputs, their experiences related to the current topic. This can't always be done if you have so many participants that the background noise is high. 9. Conduct a survey during your call. You can ask for responses via e-mail, IM or even send people to a web site with an online form. You might want to offer to share the results at the end of the call. If it is a yes/no set of survey questions, you can have everyone who thinks the answer is yes hit a key on the phone so everyone can hear the key tones and then have everyone who thinks the answer is no hit the same key or a different key. Make sure the key is not a teleseminar function key that mutes or unmutes or causes some other impact to the call. 10. Relate your subject matter to the listeners personal experiences. Get them to associate what you are talking about with their past experiences. For example if introducing the excitement of something new you have to share you might ask: "Can you remember a time you started something new and you were so excited you could hardly sit still? Remember what that was like? It felt good didn't it? (pause) That's what this will be like. Imagine ..." 11. Use fill-in-the-blank notes. This is a fantastic strategy to keep listeners paying attention. If they want to get the great content in the blank space, they will stay engaged. 12. Have exercises and quizes. You can even offer prizes to the people who e-mail or IM the right answer first. Save the answers for later in the call. You can score 13. Use stories/metaphors. People love stories. Your stories can have outward and hidden messages for the listener. Your stories can help people connect wit A Greeting Card a Day Keeps the Competition Away! n't keep them engaged and they all got off the line. Boy, did I feel stupid. Well, believe me, I learned my lesson.According to the Guinness book of World Records the Greatest Salesman of all time was Joe Girard. During his fifteen year selling career, he sold 13,001 cars … an amazing feat. What was his secret? Greeting Cards! Every month, every person who had ever bought a car from him got a greeting card. It didn’t matter if it was Christmas, Valentine's Day, St. Patrick's Day, or the person’s birthday ... Joe was a card sending machine!By sending cards Joe was able to keep his name in front of his customers to the point where it entered their subconscious. In the minds of his customers Joe had become part of the family; in fact he sent them more cards then their real family did!. When they (or somebody they knew) needed a new car the first person they thought of was Joe!Last year my wife and I each bought a new Jeep … a Grand Cherokee for myself and a Jeep Liberty for her. After the guy sold me my Grand Cherokee I never heard from him again. It was quite a different story with the person who sold us my wife’s Jeep Liberty. If you As a teleseminar host you absolutely must keep your listeners involved in the call. If you don't, they won't stick around for your offer (if you have one), they likely won't have a very good impression of you, and you may not get the chance to do business with them in the future. It's plain and simple, keeping listeners involved in your call translates to dollars in your pocket. So, let's talk about some great strategies to keep your callers on the line to the very end of the call. First. STOP right now. Think of a few strategies you could use to effectively keep people on your calls. Go ahead. Do it. It'll be fun. Did you think of any? Some people find keeping their listeners involved really easy, others find it a challenge. The good news (some would say really great news) is there are many very easy ways to keep people fully engaged in your teleseminar. 1. Create strong, interesting, relevant content. If your content isn't interesting and relevant to your audience, you will likely lose them quick. 2. Greet and have people introduce themselves when they join the call. This gets people involed right from the start. 3. Change the rhythm/pace every 3-7 minutes. If you just drone on talking and talking and talking about the same thing at the same pace in the same tone, you will bore your audience to tears. You can use any most of the involement techniques listed here to change the pace of your presentation. I also like to break my talks in to subtopics of around 3-5 minutes. If you are doing a Q&A format, each question offers a chance to adjust the rhythm of the call. 4. Make your call a "safe space" to interact. Acknowledge and encourage participation. Thank and if appropriate reward people who do participate. You could tell people who participate that you've written their name down and to send you an e-mail so you can send a reply with a special free report as a reward. 5. Ask the audience lots of questions. Questions get the client to think. In fact, you can lead the audience with questions. You might ask the audience to write the answers down. You can also open the lines and let callers answer. Another strategy is to let callers IM or e-mail answers to you. 6. Open the call up to questions from listeners periodically. You can do this after each major subject area or offer Q&A breaks an periodic intervals (I like to do them at least every 15 min if there aren't too many people on the call). 7. Take questions via Instant Messager or e-mail during the call. Answer them as they come in. 8. Open the call and YOU ask the listeners questions, ask for feedback, ask for inputs, their experiences related to the current topic. This can't always be done if you have so many participants that the background noise is high. 9. Conduct a survey during your call. You can ask for responses via e-mail, IM or even send people to a web site with an online form. You might want to offer to share the results at the end of the call. If it is a yes/no set of survey questions, you can have everyone who thinks the answer is yes hit a key on the phone so everyone can hear the key tones and then have everyone who thinks the answer is no hit the same key or a different key. Make sure the key is not a teleseminar function key that mutes or unmutes or causes some other impact to the call. 10. Relate your subject matter to the listeners personal experiences. Get them to associate what you are talking about with their past experiences. For example if introducing the excitement of something new you have to share you might ask: "Can you remember a time you started something new and you were so excited you could hardly sit still? Remember what that was like? It felt good didn't it? (pause) That's what this will be like. Imagine ..." 11. Use fill-in-the-blank notes. This is a fantastic strategy to keep listeners paying attention. If they want to get the great content in the blank space, they will stay engaged. 12. Have exercises and quizes. You can even offer prizes to the people who e-mail or IM the right answer first. Save the answers for later in the call. You can score 13. Use stories/metaphors. People love stories. Your stories can have outward and hidden messages for the listener. Your stories can help people connect wi Dress For Success dience, you will likely lose them quick.You have heard the phrase, “Dress for Success.” This is very important in your job search. First impressions can make or break an interview, so presenting a Tailored Image is a good first step to Promoting Success in your job search. Employers can tell horror stories about people who show up on their doorstep looking for work with: torn jeans, t-shirts with offensive sayings, dirty fingernails, uncombed hair, curlers in their hair, and poor attitudes. While you have the right to dress the way you want on your own time, it is important that you dress the way an employer wants if you expect to be considered for a job. (This may also mean removing studs or getting a hair cut.) When you are dropping off resumes, dress as if you were going to be interviewed, because you might happen to be in the right place at the right time and have the opportunity to speak to the employer or manager right away. Many businesses have now adopted a more casual dress code, but it’s a good idea to take some time before your interview t 2. Greet and have people introduce themselves when they join the call. This gets people involed right from the start. 3. Change the rhythm/pace every 3-7 minutes. If you just drone on talking and talking and talking about the same thing at the same pace in the same tone, you will bore your audience to tears. You can use any most of the involement techniques listed here to change the pace of your presentation. I also like to break my talks in to subtopics of around 3-5 minutes. If you are doing a Q&A format, each question offers a chance to adjust the rhythm of the call. 4. Make your call a "safe space" to interact. Acknowledge and encourage participation. Thank and if appropriate reward people who do participate. You could tell people who participate that you've written their name down and to send you an e-mail so you can send a reply with a special free report as a reward. 5. Ask the audience lots of questions. Questions get the client to think. In fact, you can lead the audience with questions. You might ask the audience to write the answers down. You can also open the lines and let callers answer. Another strategy is to let callers IM or e-mail answers to you. 6. Open the call up to questions from listeners periodically. You can do this after each major subject area or offer Q&A breaks an periodic intervals (I like to do them at least every 15 min if there aren't too many people on the call). 7. Take questions via Instant Messager or e-mail during the call. Answer them as they come in. 8. Open the call and YOU ask the listeners questions, ask for feedback, ask for inputs, their experiences related to the current topic. This can't always be done if you have so many participants that the background noise is high. 9. Conduct a survey during your call. You can ask for responses via e-mail, IM or even send people to a web site with an online form. You might want to offer to share the results at the end of the call. If it is a yes/no set of survey questions, you can have everyone who thinks the answer is yes hit a key on the phone so everyone can hear the key tones and then have everyone who thinks the answer is no hit the same key or a different key. Make sure the key is not a teleseminar function key that mutes or unmutes or causes some other impact to the call. 10. Relate your subject matter to the listeners personal experiences. Get them to associate what you are talking about with their past experiences. For example if introducing the excitement of something new you have to share you might ask: "Can you remember a time you started something new and you were so excited you could hardly sit still? Remember what that was like? It felt good didn't it? (pause) That's what this will be like. Imagine ..." 11. Use fill-in-the-blank notes. This is a fantastic strategy to keep listeners paying attention. If they want to get the great content in the blank space, they will stay engaged. 12. Have exercises and quizes. You can even offer prizes to the people who e-mail or IM the right answer first. Save the answers for later in the call. You can score 13. Use stories/metaphors. People love stories. Your stories can have outward and hidden messages for the listener. Your stories can help people connect wi Buy A Business In Your Own Backyard And You Could Be Committing Business Suicide swers down. You can also open the lines and let callers answer. Another strategy is to let callers IM or e-mail answers to you.Whenever I talk about buying businesses I tend to get a lot of questions about distance. How far away should a business you buy be? Should it be in your backyard? Should it be in another city? Another state? Another country? In other words, they want to know if distance plays a factor in the success of a business they buy, and what do I think about it? My answer: Ideally -- and this is different for everyone, so this is just my personal preference -- I would recommend one closer to home but not too close. You don’t want to live over the store. You have no idea what you're in for if it's right down the street (even if you are having other people run it for you) because there’s a tendency to drop by and get involved in the whole thing. And unless you really know what you're doing when it comes to running businesses -- know more than the managers you're paying all this money to keep things running for you so you don't have to be there -- then you're probably just going to be in everyone's way and muck things up, with people 6. Open the call up to questions from listeners periodically. You can do this after each major subject area or offer Q&A breaks an periodic intervals (I like to do them at least every 15 min if there aren't too many people on the call). 7. Take questions via Instant Messager or e-mail during the call. Answer them as they come in. 8. Open the call and YOU ask the listeners questions, ask for feedback, ask for inputs, their experiences related to the current topic. This can't always be done if you have so many participants that the background noise is high. 9. Conduct a survey during your call. You can ask for responses via e-mail, IM or even send people to a web site with an online form. You might want to offer to share the results at the end of the call. If it is a yes/no set of survey questions, you can have everyone who thinks the answer is yes hit a key on the phone so everyone can hear the key tones and then have everyone who thinks the answer is no hit the same key or a different key. Make sure the key is not a teleseminar function key that mutes or unmutes or causes some other impact to the call. 10. Relate your subject matter to the listeners personal experiences. Get them to associate what you are talking about with their past experiences. For example if introducing the excitement of something new you have to share you might ask: "Can you remember a time you started something new and you were so excited you could hardly sit still? Remember what that was like? It felt good didn't it? (pause) That's what this will be like. Imagine ..." 11. Use fill-in-the-blank notes. This is a fantastic strategy to keep listeners paying attention. If they want to get the great content in the blank space, they will stay engaged. 12. Have exercises and quizes. You can even offer prizes to the people who e-mail or IM the right answer first. Save the answers for later in the call. You can score 13. Use stories/metaphors. People love stories. Your stories can have outward and hidden messages for the listener. Your stories can help people connect wi Finding a Wholesaler the same key or a different key. Make sure the key is not a teleseminar function key that mutes or unmutes or causes some other impact to the call.With the internet booming and almost everyone searching the net for what ever it is that they want, it comes as no surprise that more and more people are starting their own businesses. This is why finding a wholesaler to meet your needs is a top priority. You will want to find a wholesaler that can drop ship what ever your clients are looking for. You will want to draw your customers to your site to find what products they seek. Many people choose to go with an ebay business but at times this can be a bad choice.With so many companies out there claiming to have all you need or want, listing themselves on every search engine, chances are that when you go to them for service, they are no longer in business. Some of these companies actually claim to offer the best prices but in reality they are buying from wholesalers and then marking up the prices, only to make you pay more. They want you to think you are paying wholesale when, actually, you are paying near double. You will not want to get into a business like this. This will be a 10. Relate your subject matter to the listeners personal experiences. Get them to associate what you are talking about with their past experiences. For example if introducing the excitement of something new you have to share you might ask: "Can you remember a time you started something new and you were so excited you could hardly sit still? Remember what that was like? It felt good didn't it? (pause) That's what this will be like. Imagine ..." 11. Use fill-in-the-blank notes. This is a fantastic strategy to keep listeners paying attention. If they want to get the great content in the blank space, they will stay engaged. 12. Have exercises and quizes. You can even offer prizes to the people who e-mail or IM the right answer first. Save the answers for later in the call. You can score 13. Use stories/metaphors. People love stories. Your stories can have outward and hidden messages for the listener. Your stories can help people connect with concepts. Stories allow people to connect internal experiences with the characters and other elements of the story to drive home your messages and help people understand concepts. 14. Paint mental pictures. Use vivid language that helps make your subject come alive. For example, someone selling an internet marketing course could say "once you implement these strategies you will be blown away by the flood of reponses. Imagine your e-mail box full of auto responses saying you got a sale, you got a sale, you got a sale. Picture the big smile on your face as you walk into the bank with all the check you collect. Imagine how great you'll feel as the teller hands you all the cash you earned ... all for just a few hours of easy effort." 15. Use visual aids and props. Refer the listener to notes, to web sites, things that they would have around the phone they are using to call into your teleseminar. You can ask listeners to bring things to the call such as books, articles ar anything else that might be relevant. 16. Include interesting facts, quotes, and case studies. People love fact quotes and case studies. Further, these can be used to build your credibility, get your message across more effectively and promote your product. 17. Be excited and enthusiastic about your topic. If you can't be enthusiastic, why would you expect your listener to feel any differently. Get pumped up for your teleseminar, have smile on your face, project energy and enthusiasm in your voice. Some people find it helpful to have a mirror in front of them so they can see themselves. Try this and as you look at yourself during the teleseminar, you'll get a feel for what you are projecting to the listeners. 18. Use curiosity. Ask a question, then don't finish it until later. Start a story don't finish it until later. Promise some interesting or even startling information later in the call. 19. Get the audience to take physical action. For example, to illustrate for hypnotherapist trainees a suggestibility test you could say: "every body stand up and now, go ahead this will be fun, yeah that means you, do it. Put both arms and hands straight out in front of you. With both hands palm down. now close your eyes. Turn the right palm up. Now imagine a heavy dictionary on the right hand pulling, pulling down and then a string attached to the left hand, getting lighter and lighter, lifting lifting. Open your eyes. Has anyones hands moved apart?" Most hands will have moved apart showing suggestibility. Remember, listener involvement is one of the most critical aspects of a successful teleseminar. There are other critical elements as well, any one of which if done well can can make your event great or if done poorly can lead to a disaster. Until next time, make it a great day!
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