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Hub You - “Sing Like Sinatra“ Top Consultant Advises Sales & Customer Service Script Users
In this installment on medical billing, we're going to review one of the shortest and yet one of the most confusing records for electronic billing of claims using NSF 3.01 specifications. This is the HA0 record. Curious as to what all the fuss is about? Keep reading and you'll find
They believe “winging-it,” using a random patter that has been crudely fashioned, is going to outperform the script of an accomplished sales or service “composer.”
They would be wise to study Sinatra, who by no means had the most beautiful voice of his generation.
But he had a unique
At an International Franchising Symposium in London, Peter Holt made the bold statement to his audience of Franchisors that they needed to understand that their business would fail, and in fact all businesses are bound for failure. Needless to say, there were a few shocked faces in the
Though he had crooned countless hits as a solo act, and later in duets with people as varied as Bono, Celine Dion, and Charles Aznavour, it was “My Way” that symbolized Sinatra’s bigger-than-life persona and many gifts.
Sinatra didn’t write that song.
Paul Anka, another former teenage heartthrob wrote it for The Chairman of The Board, as Sinatra was known to his Rat-Pack pals.
I heard Anka perform it once, but he didn’t come close to capturing the magic of Sinatra’s sage-like interpretation.
Sinatra made the song his own, as so many of the greats do.
And once this functional “ownership” happens, the real composer doesn’t matter. He moves offstage, far from the glow of appreciation and acclaim that the performing artist brings to the work.
Salespeople, telemarketers, and customer service people are increasingly being called upon to “sing songs” other composers have written for them.
Whether they’re called scripts, call guides, or call paths, these are compositions that also need to be performed with the right text, tone, and timing. They must be brought to life as artistically as possible, so they’ll ring true to their audiences.
But in my decades of experience in sales, service, management, and consulting, I’ve always been amazed by the naivet? of front line personnel when it comes to understanding their performance duties.
They don’t quite get the fact that they, too need to make the scripts that have been written by other people, “their own.”
Instead of trying to find their own voices within the scripts, they reject, out of hand the very idea that they need one in order to be as effective as possible with customers and prospects.
They believe “winging-it,” using a random patter that has been crudely fashioned, is going to outperform the script of an accomplished sales or service “composer.”
They would be wise to study Sinatra, who by no means had the most beautiful voice of his generation.
But he had a unique
Choosing a good point of sale system is one of the most important aspects of a new or existing business. A good point of sale system can help you serve your customers better and more effectively, helps with inventory and bookeeping, can give you valuable reporting features and streamli
I heard Anka perform it once, but he didn’t come close to capturing the magic of Sinatra’s sage-like interpretation.
Sinatra made the song his own, as so many of the greats do.
And once this functional “ownership” happens, the real composer doesn’t matter. He moves offstage, far from the glow of appreciation and acclaim that the performing artist brings to the work.
Salespeople, telemarketers, and customer service people are increasingly being called upon to “sing songs” other composers have written for them.
Whether they’re called scripts, call guides, or call paths, these are compositions that also need to be performed with the right text, tone, and timing. They must be brought to life as artistically as possible, so they’ll ring true to their audiences.
But in my decades of experience in sales, service, management, and consulting, I’ve always been amazed by the naivet? of front line personnel when it comes to understanding their performance duties.
They don’t quite get the fact that they, too need to make the scripts that have been written by other people, “their own.”
Instead of trying to find their own voices within the scripts, they reject, out of hand the very idea that they need one in order to be as effective as possible with customers and prospects.
They believe “winging-it,” using a random patter that has been crudely fashioned, is going to outperform the script of an accomplished sales or service “composer.”
They would be wise to study Sinatra, who by no means had the most beautiful voice of his generation.
But he had a unique
"Success is one of the leading causes of failure," writes consultant Jim Clemmer in his new book, Pathways to Performance (Macmillan Canada). Current market and customer research creates tunnel vision, causing companies to overlook the potential of new ideas. Mr. Clemmer's examples fro
Salespeople, telemarketers, and customer service people are increasingly being called upon to “sing songs” other composers have written for them.
Whether they’re called scripts, call guides, or call paths, these are compositions that also need to be performed with the right text, tone, and timing. They must be brought to life as artistically as possible, so they’ll ring true to their audiences.
But in my decades of experience in sales, service, management, and consulting, I’ve always been amazed by the naivet? of front line personnel when it comes to understanding their performance duties.
They don’t quite get the fact that they, too need to make the scripts that have been written by other people, “their own.”
Instead of trying to find their own voices within the scripts, they reject, out of hand the very idea that they need one in order to be as effective as possible with customers and prospects.
They believe “winging-it,” using a random patter that has been crudely fashioned, is going to outperform the script of an accomplished sales or service “composer.”
They would be wise to study Sinatra, who by no means had the most beautiful voice of his generation.
But he had a unique
Some say that in business as in sex: if it is good, it’s great and if it is bad it’s still pretty good. This does not happen to be true. If business is bad, it can get very bad. There are personnel problems, production expenses, overhead, laws, taxes, fines. Faulty financial decisions,
But in my decades of experience in sales, service, management, and consulting, I’ve always been amazed by the naivet? of front line personnel when it comes to understanding their performance duties.
They don’t quite get the fact that they, too need to make the scripts that have been written by other people, “their own.”
Instead of trying to find their own voices within the scripts, they reject, out of hand the very idea that they need one in order to be as effective as possible with customers and prospects.
They believe “winging-it,” using a random patter that has been crudely fashioned, is going to outperform the script of an accomplished sales or service “composer.”
They would be wise to study Sinatra, who by no means had the most beautiful voice of his generation.
But he had a unique
Those who open a dollar store soon find that it is a constant challenge to keep every type of merchandise always in-stock. In some cases there are merchandise availability problems. In others it is a matter of decisions about what to buy and when to buy it. In still others it is simply
They believe “winging-it,” using a random patter that has been crudely fashioned, is going to outperform the script of an accomplished sales or service “composer.”
They would be wise to study Sinatra, who by no means had the most beautiful voice of his generation.
But he had a unique and compelling style that he brought to his work.
It doesn’t matter who writes your tunes. It’s your job to make them hits!
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