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    Productivity Through the Eyes of the Consumer
    To fully appreciate productivity and improve it, organisations must concentrate on more than just labour. They must also concentrate on more than internal values of productivity, such as units per man hour.I have previously discussed the need to understand the constraints that organisations have before developing units of measure. Lest they make errors, as I have, which make productivity worse by choosing a measure which did not reflect the nature of the constraint.Now I want to look at productivity from a consumer's point of view. Consumer's view productivity as the benefits they receive compared with the costs they endure or the benefits they receive compared with expectations that they have.For consumers purchasing a product or service the cost or “effort” will include items such as time, price, difficulty of use, financing costs, purchasing ease and unwanted functions. Consumers receiving a service as an internal customer or as a customer of a government service funded by taxes will have similar components to what they regard as their cost.Both types of consumers will have expectations of what quality of service or products they will receive. The matching or otherwise of these expectations belongs also in the cost column or per
    found that 63 % of managers said that most of the meetings they attend are redundant, a waste of time or poorly run.

    Most meetings generally take too long, cover too little or too much, end without specific plans, objectives, decisions, outcomes or results and often waste time, money and resources. I believe that meeting are an important business function. Meetings get people together to share information, ideas, problems, activities, solutions and feelings. But poor meetin

    20 Words to Build a Better Future
    If you want to increase sales, enhance customer service or consistently improve performance, ask your customers this question (20 words):‘Is there anything we could do differently the next time that would make it better or more valuable for you?’This simple question tells customers you are looking to the future, seeking to improve, and grateful for their feedback.If you want to work more productively between departments, or more effectively with the members of your team, memorize and utilize this question (20 words):‘Is there anything we could do differently the next time that would make it better or more valuable for you?’Colleagues will understand you are receptive, not defensive. You welcome new possibilities, approaches and ideas.If you want a better home or family life, sincerely ask your loved ones this very simple question (20 words):‘Is there anything I could do differently the next time that would make it better or more valuable for you?’ (I changed one word in the sentence. Find it?) Key Learning Point -------------------------------------------------------------------------------- When you close a sale, finish a job or complete a project, don't just wait around for `the next time'. Initiat
    There are numerous meetings that take place every day in organizations. There are informal spur-of-the-moment meetings. There are weekly staff update meetings. There are monthly executive briefings. And there are board meetings, training meetings, strategic planning retreats, meetings with clients, staff and suppliers.

    Most meetings generally take too long, cover too little, end without specific plans, objectives or outcomes and waste time, money and resources. I believe that “meeting” is an important business function. Meetings get people together to share information, ideas, problems, activities, solutions and feelings.

    One of the common complaints of many employees (including managers) is how many meetings are held that are a waste of time, energy and company resources. These meetings can be anything from an organized once-a-year corporate annual meeting or retreat to those spontaneous meetings where people say, “let’s take a few minutes and get together and see if we can work this out, solve this or come up with some creative ideas.”

    What would you guess is the total number of man-hours spent in meetings in your department or organization in a month? Just multiply the total number of meetings every day for a thirty day period, by the number of people in those meetings by the length of time then divided by 60 and then multiply by 20. If you can handle it you can also take your average hourly wage (that includes the payroll for executives and managers who may be not be on an hourly wage) and multiply that times your total number of hours. This exercise might take a few minutes and don’t do it if you are on any kind of cardio vascular medication.

    My research indicates that most managers and executives spend too much time in meetings and not enough time taking actions or making decisions that will solve the problems that cause the need for another meeting. Actually my research found that 63 % of managers said that most of the meetings they attend are redundant, a waste of time or poorly run.

    Most meetings generally take too long, cover too little or too much, end without specific plans, objectives, decisions, outcomes or results and often waste time, money and resources. I believe that meeting are an important business function. Meetings get people together to share information, ideas, problems, activities, solutions and feelings. But poor meetin

    Writing a Press Release: How to Write Quotes
    Ideally, you will have two types of quotes in your press release. A quote from yourself is mandatory. To give your release extra impact, get a quote from a third-party.Quoting yourself may seem unnatural to you at first, but it’s what every reporter expects. Your quote should be about the information in the press release, not about how great you are. As I always say, the key to getting publicity is to build your story around information, not around yourself.A good quote: “This tip is the single best advice for homeowners,” said local attorney Nicole Jones.A bad quote: “I am the best lawyer in town,” Ms. Jones said.If you are having trouble coming up with a quote, try interviewing yourself. I often use this technique when I need to come up with an appropriate quote. Think, "What would a reporter ask me?" Probably something about why you are doing what you are doing, what the significance of it is, or how it will change the lives of your readers.It’s often helpful to quote (with consent) clients, customers, colleagues, other experts in your area who complement your story. It shows the reporter there’s more to the story than some hot air blowing their way. And it makes it easier for them to assemble a complete story.
    at “meeting” is an important business function. Meetings get people together to share information, ideas, problems, activities, solutions and feelings.

    One of the common complaints of many employees (including managers) is how many meetings are held that are a waste of time, energy and company resources. These meetings can be anything from an organized once-a-year corporate annual meeting or retreat to those spontaneous meetings where people say, “let’s take a few minutes and get together and see if we can work this out, solve this or come up with some creative ideas.”

    What would you guess is the total number of man-hours spent in meetings in your department or organization in a month? Just multiply the total number of meetings every day for a thirty day period, by the number of people in those meetings by the length of time then divided by 60 and then multiply by 20. If you can handle it you can also take your average hourly wage (that includes the payroll for executives and managers who may be not be on an hourly wage) and multiply that times your total number of hours. This exercise might take a few minutes and don’t do it if you are on any kind of cardio vascular medication.

    My research indicates that most managers and executives spend too much time in meetings and not enough time taking actions or making decisions that will solve the problems that cause the need for another meeting. Actually my research found that 63 % of managers said that most of the meetings they attend are redundant, a waste of time or poorly run.

    Most meetings generally take too long, cover too little or too much, end without specific plans, objectives, decisions, outcomes or results and often waste time, money and resources. I believe that meeting are an important business function. Meetings get people together to share information, ideas, problems, activities, solutions and feelings. But poor meetin

    Why Are Nurses Leaving Clinical Nursing? Not Because of ER!
    A couple of years ago, Baltimore's Center for Nursing Advocacy started a letter-writing campaign against NBC and the producers of ER. This group was protesting the episode where a central character, nurse Abby Lockhart (actress Maura Tierney), chucked her nursing career to go to medical school. The Baltimore group claims the TV show "is perpetuating long-standing misrepresentations that are contributing to the nursing shortage."Never mind the fact that ER – watched by 20 million viewers – is far from reality television. The notion that the show is contributing to the nursing shortage is simply untrue. This TV program could depict nursing as the most glamorous career on the planet and real nurses would still be leaving their hospital jobs in droves.Nurses are quitting because they are understaffed, underappreciated, underinsured, underpaid and under-you-name-it. Most nurses complain about the lack of respect from doctors. Sure you hear about record-breaking salaries and bonuses, but compared to whose record? At an average pay of $22 an hour, nurses are still among the lowest-paid professionals in this country.Managed care is another reason nurses are leaving the bedside. It goes against everything our profession stands for. Under managed care, nurses
    nd get together and see if we can work this out, solve this or come up with some creative ideas.”

    What would you guess is the total number of man-hours spent in meetings in your department or organization in a month? Just multiply the total number of meetings every day for a thirty day period, by the number of people in those meetings by the length of time then divided by 60 and then multiply by 20. If you can handle it you can also take your average hourly wage (that includes the payroll for executives and managers who may be not be on an hourly wage) and multiply that times your total number of hours. This exercise might take a few minutes and don’t do it if you are on any kind of cardio vascular medication.

    My research indicates that most managers and executives spend too much time in meetings and not enough time taking actions or making decisions that will solve the problems that cause the need for another meeting. Actually my research found that 63 % of managers said that most of the meetings they attend are redundant, a waste of time or poorly run.

    Most meetings generally take too long, cover too little or too much, end without specific plans, objectives, decisions, outcomes or results and often waste time, money and resources. I believe that meeting are an important business function. Meetings get people together to share information, ideas, problems, activities, solutions and feelings. But poor meetin

    State Employee Incentive Programs
    Industrial workers are paid compensation for their services in the form of wages. Wages are fixed as the time spent by the worker in the factory or per the production produced. Wage is a matter of great importance as most of the labor problems are related to wage payment. The efficiency of workers and their interest and development in their work depend on wages. Their attitude towards their employer is influenced by how fairly they thing they are being paid.Wages are important to employers because their profit depends on total wages billed. An employer, in general, is interested in paying as low wages as possible. However, low wages are not necessarily economical. In fact, they may prove to be too costly to the employer. An employer has a moral and social responsibility to pay fair wages to the workers, as they are the partners in the productive process. The employer should introduce an incentive wage system that will benefit both employer and employee.There are basically two types of incentives – financial and non-financial. Financial incentives help individuals meet their basic needs and non-financial incentives assist in meeting the higher order needs such as social, esteem and self-actualization needs. Non-financial incentives are based on sociological
    udes the payroll for executives and managers who may be not be on an hourly wage) and multiply that times your total number of hours. This exercise might take a few minutes and don’t do it if you are on any kind of cardio vascular medication.

    My research indicates that most managers and executives spend too much time in meetings and not enough time taking actions or making decisions that will solve the problems that cause the need for another meeting. Actually my research found that 63 % of managers said that most of the meetings they attend are redundant, a waste of time or poorly run.

    Most meetings generally take too long, cover too little or too much, end without specific plans, objectives, decisions, outcomes or results and often waste time, money and resources. I believe that meeting are an important business function. Meetings get people together to share information, ideas, problems, activities, solutions and feelings. But poor meetin

    Components of Integrated Learning vs. Computer Training
    Computer training and integrated learning are two different concepts, often associated but very different. Integrated Learning is an alternative to other methods, such as computer training classes, which consider that learning only may occur in separation from other activities.Computer training is the instruction or course whose means of delivery is a computer, either via software or through static applications available online. Computer training courses are designed for individual learning, although some companies have set a computer training class through the Internet.Integrated Learning is integrated by five different components: assess, learn, reinforce, support and validate, all of them components that do not separate education from common activities in the individual's life, including work, travel, leisure, and even housekeeping and other every-day issues.On the other hand, computer training courses are designed in the belief that an individual should only focus his/her mind on the course, taking out of the mind all other daily-life activities. Computer training is usually referred to as Computer-based training (CBT) and computer training courses addressed as courseware.Courseware was a very popular learning method in the early 1990s,
    found that 63 % of managers said that most of the meetings they attend are redundant, a waste of time or poorly run.

    Most meetings generally take too long, cover too little or too much, end without specific plans, objectives, decisions, outcomes or results and often waste time, money and resources. I believe that meeting are an important business function. Meetings get people together to share information, ideas, problems, activities, solutions and feelings. But poor meetings will often have the opposite effect.

    Achieving closure in meetings.

    If you have ever been to a meeting where more of the agenda was left on the table unfinished at the end of a meeting than was accomplished welcome to one of the most common meeting challenges. Getting closure on problems, issues, programs – whatever. Why do meetings end without closure on items that are put off or pushed forward again and again? There are any number of reasons.

    -Too aggressive of an agenda.
    -Not effectively managing discussions, conflict or the contributions of the participants.
    -Poor meeting leadership.
    -People are just ‘meeting burned out’.
    -Meeting interruptions.
    -A lack of overall meeting control.
    -Not giving the participants a heads up in advance on what will be covered.
    -Poor time management.
    -A lack of an emotionally safe meeting environment where people can and do share real feelings, opinions and ideas.
    -An ego run meeting.
    -Unresolved personal agendas.
    -A corporate culture of manipulation, secrecy or a lack of trust.
    -The people who need to be present are absent.

    These are a just the major ones. There are obviously many others. So what’s the answer to getting closure on any meeting whether a three day strategic planning meeting or a meeting to discuss changing an out-dated policy or procedure? Why not take a closer look at the above list and see if the reasons why your meetings lack closure falls in one of those categories.

    Another way is to conduct a post meeting evaluation or participant survey asking people for their evaluation of the effectiveness of the meeting. This will be a total waste of time if you don’t have a safe corporate culture or your employees know you really don’t want or can’t handle the truth especially if you were running the meeting.

    Here are a few other ideas to consider.

    -L

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