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Hub You - Voice Mail That Sells
One of the best places to start in creating a quality management system, is at the bottom. Don’t start writing mission statements and policies and all that high level fluff that nobody ever reads. Everybody believes in mom, baseball and apple pie, until you throw a dollar at them. Don’t start with procedures that tell who is responsible for this, and what they are authorized to do about that. I like written procedures, but they still don’t get to the heart of day to day operations. No, I believe you need to start creating your quality management system with good
To stand out from your competition, leave a message that offers some form of benefit to your prospect or customer. For example, “Hi Mrs. Smith, it’s Bob Jones from Human Resources Plus calling. Most companies who undertake a merger experience a significant reduction in employee morale. One way to improve this is to communicate regularly with your team and keep them updated
Is there a specific profile of business or person that you are trying to target?If you don’t currently have a clear picture of a typical client / customer (I use these two words interchangeably) then how do you know the best form of marketing activities to target people or businesses most likely to buy your products or services?The most important first step in developing you Business Growth Strategy is to establish exactly what your current clients look like.Some business try to define their ideal client before clearly understanding what thei
Mistake #1 – The message lacks focus or clarity. You are more likely to receive voice mail today than actually connect with the person you are trying to contact. That means you must be prepared to leave a clear, concise message. Business people are too busy to listen to a lengthy message that is not focused and you lose credibility if you cannot state your objective without rambling. The average executive in an organization receives dozens of calls every day and many of them are from sales people trying to sell a product or service. If you ramble on, your prospect will probably press delete without listening to the entire message. Keep the message brief and to the point. Plan what you are going to say BEFORE you call so you are prepared.
Mistake #2 – The message is difficult to understand. A sales person recently left me a message and he spoke so quickly that I did not understand most of his message. I knew it had something to do with the Internet and getting top placement in search engines but I couldn’t decipher his company name and most of his message was unintelligible.
If you have an accent, recognize the fact that some people may find it more difficult to understand you. That means you may have to repeat yourself or slow down in order to be understood. This also applies if you have an unusual name. Make it easy for people to understand you.
Mistake #3 – Phone numbers are rattled off at lightening speed which makes it next to impossible to write them down. Most sales people state their telephone number too quickly. A general rule of thumb is to actually write down your own number as you state it in your message. This may sound simple but I’m sure you have had to listen to some messages more than once in order to capture the telephone number. Once again, you must make it easy for the person you are contacting to understand your message. If they have to replay the message several times they will seldom call you back.
Mistake #4 – The message does not compel me to return the call. “Hi, it’s Bob from Human Resources Plus and I’d like to talk to you about your recent merger. We specialize in helping businesses like yours manage the process more effectively.” A message like this does not compel me to call you back.
To stand out from your competition, leave a message that offers some form of benefit to your prospect or customer. For example, “Hi Mrs. Smith, it’s Bob Jones from Human Resources Plus calling. Most companies who undertake a merger experience a significant reduction in employee morale. One way to improve this is to communicate regularly with your team and keep them updated
Call center services are appraised on the basis of the efficiency and efficacy they apply. The advancement of technology makes it possible for more information to be congregated. This supplementary information can mean very little without the means to organize and assess it. In addition to outstanding management, a provider must use suitable call center software.In order to chose the appropriate call-center software there are a list of useful tools available. It is advisable to use data base systems, as they allow better management of the campaign. Contact
Mistake #2 – The message is difficult to understand. A sales person recently left me a message and he spoke so quickly that I did not understand most of his message. I knew it had something to do with the Internet and getting top placement in search engines but I couldn’t decipher his company name and most of his message was unintelligible.
If you have an accent, recognize the fact that some people may find it more difficult to understand you. That means you may have to repeat yourself or slow down in order to be understood. This also applies if you have an unusual name. Make it easy for people to understand you.
Mistake #3 – Phone numbers are rattled off at lightening speed which makes it next to impossible to write them down. Most sales people state their telephone number too quickly. A general rule of thumb is to actually write down your own number as you state it in your message. This may sound simple but I’m sure you have had to listen to some messages more than once in order to capture the telephone number. Once again, you must make it easy for the person you are contacting to understand your message. If they have to replay the message several times they will seldom call you back.
Mistake #4 – The message does not compel me to return the call. “Hi, it’s Bob from Human Resources Plus and I’d like to talk to you about your recent merger. We specialize in helping businesses like yours manage the process more effectively.” A message like this does not compel me to call you back.
To stand out from your competition, leave a message that offers some form of benefit to your prospect or customer. For example, “Hi Mrs. Smith, it’s Bob Jones from Human Resources Plus calling. Most companies who undertake a merger experience a significant reduction in employee morale. One way to improve this is to communicate regularly with your team and keep them updated
Are you a Reiki practitioner who'd like to turn your interest into a business? If you've always worked for someone else, self-employment can be really confusing. If you don't have the slightest idea how to develop a Reiki practice, here are some tips about the practical aspects of the business.Location Where will you do your treatments? Well, here are a few options:Your own office - probably the ideal situation, but also the most expensive. You may be able to share space with another practitioner, or even rent space by the h
If you have an accent, recognize the fact that some people may find it more difficult to understand you. That means you may have to repeat yourself or slow down in order to be understood. This also applies if you have an unusual name. Make it easy for people to understand you.
Mistake #3 – Phone numbers are rattled off at lightening speed which makes it next to impossible to write them down. Most sales people state their telephone number too quickly. A general rule of thumb is to actually write down your own number as you state it in your message. This may sound simple but I’m sure you have had to listen to some messages more than once in order to capture the telephone number. Once again, you must make it easy for the person you are contacting to understand your message. If they have to replay the message several times they will seldom call you back.
Mistake #4 – The message does not compel me to return the call. “Hi, it’s Bob from Human Resources Plus and I’d like to talk to you about your recent merger. We specialize in helping businesses like yours manage the process more effectively.” A message like this does not compel me to call you back.
To stand out from your competition, leave a message that offers some form of benefit to your prospect or customer. For example, “Hi Mrs. Smith, it’s Bob Jones from Human Resources Plus calling. Most companies who undertake a merger experience a significant reduction in employee morale. One way to improve this is to communicate regularly with your team and keep them updated
People buy from you, offer help, and grant rewards based on trust. Here are ways to increase your success by creating trust. While we do most of these things, missing even one of them can ruin it all.Be Dependable* Deliver what you promise and promise only what you can deliver. Report delays immediately.* Be on time. Leave early for appointments. Set realistic deadlines allowing for the unexpected.* Show courtesy by returning phone calls.* Be predictable. Use self control: anger repels and scares others.Listen
Mistake #4 – The message does not compel me to return the call. “Hi, it’s Bob from Human Resources Plus and I’d like to talk to you about your recent merger. We specialize in helping businesses like yours manage the process more effectively.” A message like this does not compel me to call you back.
To stand out from your competition, leave a message that offers some form of benefit to your prospect or customer. For example, “Hi Mrs. Smith, it’s Bob Jones from Human Resources Plus calling. Most companies who undertake a merger experience a significant reduction in employee morale. One way to improve this is to communicate regularly with your team and keep them updated
Tired of working for someone else and believe you've got what it takes to create your own job?Maybe you can become your own boss by starting your own business.You can create your own job if:=> One: You believe in your products and servicesYou must believe in your products and services enough to be able to sell them consistently.You must be passionate, but at the same time develop acceptance. Passionate enough to put your heart and soul into your work, and into your marketing, and at the same time, accept that it will take time t
To stand out from your competition, leave a message that offers some form of benefit to your prospect or customer. For example, “Hi Mrs. Smith, it’s Bob Jones from Human Resources Plus calling. Most companies who undertake a merger experience a significant reduction in employee morale. One way to improve this is to communicate regularly with your team and keep them updated on the progress of the merger. Learn additional strategies by calling me at…” I recommend crafting a variety of different messages and offering a different benefit each time you call. Use case studies and tell your prospect about specific results some of your clients have achieved. Make your prospect want to return your call.
Mistake #5 – The message is too generic. Too many sales people try to sell their product or service to anyone who will buy it. Personalize your message by indicating that you know something about your prospect’s business and/or industry. Make references to specific challenges they face and give an example of how your product or service can help them. Remember to use your prospect’s name, particularly at the beginning and at the end of the message.
Voice mail is a vital tool in today’s business world. How you utilize this tool greatly affects your sales results and, in my experience, the majority of people fail to use it properly. Make sure your message is easy to understand and keep it brief. Enunciate your words clearly and spell out your name if necessary. Slow down your rate of speech. State your telephone number slowly so I can write it down without listening to your message three or four times. Give me a compelling reason to call you back. Lastly, adapt your message to my specific business. Personalize it and use my name.
If you want to cut through the clutter and stand out from your competition you must make your voice mail messages work for you.
© Copyright 2004, Kelley Robertson. All rights reserved.
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