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Hub You - Riding The Sales Rollercoaster
Great Networking Tip - Don't Insult The Alligator
“If you build a network, you will have a bridge to wherever you want to go.”Those words are from Harvey Mackay, marketing guru and business person extraordinaire, and probably one of the world’s foremost authorities on networking.You know, I spend a LOT of time at networking events. That’s because I know that to achieve success, professionally as well as personally, you need to have a network
famine” rollercoaster?“If you build a network, you will have a bridge to wherever you want to go.”Those words are from Harvey Mackay, marketing guru and business person extraordinaire, and probably one of the world’s foremost authorities on networking.You know, I spend a LOT of time at networking events. That’s because I know that to achieve success, professionally as well as personally, you need to have a network
There are two main reaso
The A.C.E.S. Model Of Exceptional Customer Service
The A.C.E.S. model of exceptional customer service is a simple pneumonic and diagnostic tool that will help you evaluate your company’s ability to deliver service to the customer. Once you have your diagnosis, you then know where to apply corrective measures if needed.A.C.E.S. helps employees focus on the three component parts of customer service. This model complements my 4 (and 7) laws of except
It’s one of the biggest frustrations in business. One month you’re busier than you’ve ever been, and the next month you’re wondering if you’ll make payroll. Why is it that so many businesses ride the “feast or famine” rollercoaster?The A.C.E.S. model of exceptional customer service is a simple pneumonic and diagnostic tool that will help you evaluate your company’s ability to deliver service to the customer. Once you have your diagnosis, you then know where to apply corrective measures if needed.A.C.E.S. helps employees focus on the three component parts of customer service. This model complements my 4 (and 7) laws of except
There are two main reaso
Industrial Floors Use Color Coding to Communicate
Language is no problem when color-coded floor markings make the job as simple as matching colors. Mistakes are all too easy to make and even easier when language problems compound them. Now that we know how to get colored epoxy floor coatings down to stay, why not take advantage of them? Color coding pallet positions to correspond to color-coded conveyer belts is one way. Items coming off the yellow conv
e month you’re busier than you’ve ever been, and the next month you’re wondering if you’ll make payroll. Why is it that so many businesses ride the “feast or famine” rollercoaster?Language is no problem when color-coded floor markings make the job as simple as matching colors. Mistakes are all too easy to make and even easier when language problems compound them. Now that we know how to get colored epoxy floor coatings down to stay, why not take advantage of them? Color coding pallet positions to correspond to color-coded conveyer belts is one way. Items coming off the yellow conv
There are two main reaso
Quick-Service and the Ritz - Separated at Birth?
Horst Schultze, formerly of the Ritz Carlton, recently spoke at Dine America. He noted three keys to guest loyalty: timeliness, defect-free, and service. Ritz Carlton created their legacy based on these three principles—they charge higher prices for that legacy and guests continue to rave about them. Looking into our industry, drive-thru or dine-in, the same legacy can be created using similar componen
next month you’re wondering if you’ll make payroll. Why is it that so many businesses ride the “feast or famine” rollercoaster?Horst Schultze, formerly of the Ritz Carlton, recently spoke at Dine America. He noted three keys to guest loyalty: timeliness, defect-free, and service. Ritz Carlton created their legacy based on these three principles—they charge higher prices for that legacy and guests continue to rave about them. Looking into our industry, drive-thru or dine-in, the same legacy can be created using similar componen
There are two main reaso
Take Your Customer Service Dept From 'Cost Saving & Cost Reduction' To High Profit & Business Growth
The more communication I have with people involved in telephone service and sales, such as Contact/Call Centers and Customer Service Departments, the more amazed I become at the reluctance to create more sales and profit opportunities through better interaction with current customers, reactivation of lost accounts and new business acquisition.Companies are forever seeking ways to cut costs and reduc
Why is it that so many businesses ride the “feast or famine” rollercoaster?The more communication I have with people involved in telephone service and sales, such as Contact/Call Centers and Customer Service Departments, the more amazed I become at the reluctance to create more sales and profit opportunities through better interaction with current customers, reactivation of lost accounts and new business acquisition.Companies are forever seeking ways to cut costs and reduc
There are two main reaso
Would It Be Your Word Versus Theirs?
What evidence is there of your agreement to deliver goods/services and your client's agreement to pay?When your client's account becomes past due and they suddenly develop amnesia relating to your agreement, what would you have to support your case? You may have anything from a 5 page signed agreement that would make any attorney feel they'd earned their fee, to an invoice noting payment ter
famine” rollercoaster?What evidence is there of your agreement to deliver goods/services and your client's agreement to pay?When your client's account becomes past due and they suddenly develop amnesia relating to your agreement, what would you have to support your case? You may have anything from a 5 page signed agreement that would make any attorney feel they'd earned their fee, to an invoice noting payment ter
There are two main reasons why your sales might fluctuate in this way. One is externally imposed, and the other is internally imposed, but both can be managed successfully with a little planning.
Externally imposed sales fluctuat
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