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    Customer Service - Dead or Alive?
    Discover how to increase customer satisfaction. Do you suffer the deep pain of trying to resolve customer service problems with non-existent people at the other end of your telephone? If you have a business, large or small do you think your customers share the same frustrations that you have
    o be warm.

    The second professional was much more open and I made it my job to make her laugh and to show her a good time, though I was her client. I turned on my “sales charm,” if you will, we had some good laughs, while taking care of the underlying business.

    When you look at a great piece of art, it energizes you, and for a moment it changes how you view the world, and what you consider impo

    Managing Hardware Assets
    Managing Hardware Assets can be a daunting task. Exactly what needs to be tracked and for what reason.The reason is simple enough. The company books or Accounting department. Within the corporate structure accountability needs to be addressed in terms of taxes and associated liabilities. I will not jump into
    Picasso was a very interesting guy.

    I’m especially impressed by how prolific he was, churning out sculptures and paintings galore, into his 90’s.

    Most people look at a Picasso drawing, consisting of a few lines, and they think: “Any kid could do that!!”

    Of course any kid could, or anybody else for that matter, but they don’t. Picasso’s work seems deceptively easy, but that’s because it already exists.

    He had to conceive and execute it. Somewhere in that process we can infer a genius was at work.

    The artist makes something out of nothing and so does the salesperson. He creates, seemingly out of thin air. And to many, he seems overcompensated.

    What the seller does also looks easy—after the fact.

    But observers don’t see the work that supports the sale, the mental rehearsals before approaching a prospect, breaking down various barriers just to identify and then to reach a decision maker or influencer, customizing a sales presentation, and incessant follow-through.

    Like the artist, the salesman is also an illusionist, creating an impression of intimacy with a prospect that he has only just met. This takes talent and effort.

    “Breaking the ice” is the metaphor we use, quite rightly, for initiating a relationship with a client; not “Strolling in the park.” Ordinary folks generally don’t have this skill of warming people up, especially strangers..

    I dealt with two “professionals” today, highly educated and highly paid non-salespeople.

    The first was a negative, dour, and hostile communicator, and she got the same in return from me. She made no effort to be warm.

    The second professional was much more open and I made it my job to make her laugh and to show her a good time, though I was her client. I turned on my “sales charm,” if you will, we had some good laughs, while taking care of the underlying business.

    When you look at a great piece of art, it energizes you, and for a moment it changes how you view the world, and what you consider impor

    Why Follow the Accounting Rules
    Most people find financial statements identical to a foreign language. To ensure that financial statements are easier to understand, there is a set of rules and practices known as the generally accepted accounting principles (GAAP). Development of these rules provides a basic guideline accounting because I think i
    lready exists.

    He had to conceive and execute it. Somewhere in that process we can infer a genius was at work.

    The artist makes something out of nothing and so does the salesperson. He creates, seemingly out of thin air. And to many, he seems overcompensated.

    What the seller does also looks easy—after the fact.

    But observers don’t see the work that supports the sale, the mental rehearsals before approaching a prospect, breaking down various barriers just to identify and then to reach a decision maker or influencer, customizing a sales presentation, and incessant follow-through.

    Like the artist, the salesman is also an illusionist, creating an impression of intimacy with a prospect that he has only just met. This takes talent and effort.

    “Breaking the ice” is the metaphor we use, quite rightly, for initiating a relationship with a client; not “Strolling in the park.” Ordinary folks generally don’t have this skill of warming people up, especially strangers..

    I dealt with two “professionals” today, highly educated and highly paid non-salespeople.

    The first was a negative, dour, and hostile communicator, and she got the same in return from me. She made no effort to be warm.

    The second professional was much more open and I made it my job to make her laugh and to show her a good time, though I was her client. I turned on my “sales charm,” if you will, we had some good laughs, while taking care of the underlying business.

    When you look at a great piece of art, it energizes you, and for a moment it changes how you view the world, and what you consider impo

    Advertisements Without a Headline - What a Waste
    It still never ceases to amaze me why B2B advertisers who pay good money for print ad do not have headlines in their ads.Four out of five readers will see the headline and not the rest of the ad (body copy). It's the one in five who is caught by the headline will read on and proceed to the body copy.W
    arsals before approaching a prospect, breaking down various barriers just to identify and then to reach a decision maker or influencer, customizing a sales presentation, and incessant follow-through.

    Like the artist, the salesman is also an illusionist, creating an impression of intimacy with a prospect that he has only just met. This takes talent and effort.

    “Breaking the ice” is the metaphor we use, quite rightly, for initiating a relationship with a client; not “Strolling in the park.” Ordinary folks generally don’t have this skill of warming people up, especially strangers..

    I dealt with two “professionals” today, highly educated and highly paid non-salespeople.

    The first was a negative, dour, and hostile communicator, and she got the same in return from me. She made no effort to be warm.

    The second professional was much more open and I made it my job to make her laugh and to show her a good time, though I was her client. I turned on my “sales charm,” if you will, we had some good laughs, while taking care of the underlying business.

    When you look at a great piece of art, it energizes you, and for a moment it changes how you view the world, and what you consider impo

    Your Image Makes a Difference
    The other day I watched a very compelling movie produced and directed by Clint Eastwood called "Flags of Our Fathers." It was the story of the WWII battle of Iwo Jima and the resulting media coverage in the US promoting the famous picture that resulted from that event. The message that came from that movie was in
    we use, quite rightly, for initiating a relationship with a client; not “Strolling in the park.” Ordinary folks generally don’t have this skill of warming people up, especially strangers..

    I dealt with two “professionals” today, highly educated and highly paid non-salespeople.

    The first was a negative, dour, and hostile communicator, and she got the same in return from me. She made no effort to be warm.

    The second professional was much more open and I made it my job to make her laugh and to show her a good time, though I was her client. I turned on my “sales charm,” if you will, we had some good laughs, while taking care of the underlying business.

    When you look at a great piece of art, it energizes you, and for a moment it changes how you view the world, and what you consider impo

    Separating the Strategic Men from the Tactical Boys
    The average American household and business is flooded with mail every day. In fact, recent studies have shown the average C-level executive receives 37 pieces of mail every day. This number can be startling, especially for those who deal with B-to-B audiences.Advanced production techniques and easy to use c
    o be warm.

    The second professional was much more open and I made it my job to make her laugh and to show her a good time, though I was her client. I turned on my “sales charm,” if you will, we had some good laughs, while taking care of the underlying business.

    When you look at a great piece of art, it energizes you, and for a moment it changes how you view the world, and what you consider important. It sweeps you up, and you gladly forget any outside considerations.

    Some people call this “aesthetic arrest,” being seized by beauty. It’s so effective, as art, that it creates a positive, yet completely involuntary response in you.

    You happily surrender to the moment.

    Great salespeople repeatedly create the same result, getting prospect to stop, listen, and agreeably relinquish their concerns and objections.

    If this isn’t art, then I don’t know what is!

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