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    Outcomes and Processes – What Makes for a Great Restaurant?
    When I was doing some work for Business Link in Kent, one of our evenings was spent at a hotel that reminded me so much of Ron Zemky’s work.Ron is the author of the “Tales of Knock Your Socks Off Service” books. Ron describes customer service as being made up of two dimensions – outcome and process.What Ron is saying is that there can be a range of product outcomes. From expectation not met, t
    e, they will decide to buy.

    If someone is having a conversation with you and you feel they sincerely want to help you, how does that make you feel? Relaxed? Interested? Keen to know more?

    Again, this is an automatic reaction we all have. Notice there is no "sales" resistance with this approach.

    Do

    Understanding & Managing Change
    Understanding Change:Understanding and managing change are the dominant themes of management today. adapting to a ever changing present is essential for success for a unpredictable future.1) Why Change?Change affects every aspect of life: taking a proactive approach to change is the only way to take charge of the future, either as an individual or as an organization. Approach it with an o
    When you're speaking to someone about your services do you sometimes feel as if a barrier is coming up for them? The person may resist listening to you, they may resist opening up to you and they possibly might not trust you right from the beginning. These are all signs of sales resistance. Sales resistance is virtually an automatic reaction we all have. To understand this, put yourself in their shoes.

    Put yourself in their shoes and think about your own reaction when someone is trying to sell you something. How does it make you feel? Do you feel resistant? Do you feel tense? Do you feel that all the seller cares about is making a sale instead of caring about you? Do you want to leave the conversation as soon as possible? If you feel like this, it is only natural that the person you are talking to will also feel like this if you are trying to sell them something.

    The key to overcoming sales resistance is to forget about selling!

    When you're having a conversation with someone, it's best not to have the intention of selling him or her anything. Forget about selling. Instead have the intention of having a conversation to explore whether you can help the person get what they want. If it turns out that they have a want or need for your service, they will decide to buy.

    If someone is having a conversation with you and you feel they sincerely want to help you, how does that make you feel? Relaxed? Interested? Keen to know more?

    Again, this is an automatic reaction we all have. Notice there is no "sales" resistance with this approach.

    Do

    Are Your Meetings Smart?
    Soon after I finished a brief seminar on how to accomplish more in less time every day, Roger shook my hand and said, “I can use what you said. But there is one thing you didn’t talk about. It is something that drives me crazy. I can’t get anything done because I’m in meetings all day long. We have gone overboard on meetings. We discuss practically everything as a team before making decisions.” I asked Roger
    lly an automatic reaction we all have. To understand this, put yourself in their shoes.

    Put yourself in their shoes and think about your own reaction when someone is trying to sell you something. How does it make you feel? Do you feel resistant? Do you feel tense? Do you feel that all the seller cares about is making a sale instead of caring about you? Do you want to leave the conversation as soon as possible? If you feel like this, it is only natural that the person you are talking to will also feel like this if you are trying to sell them something.

    The key to overcoming sales resistance is to forget about selling!

    When you're having a conversation with someone, it's best not to have the intention of selling him or her anything. Forget about selling. Instead have the intention of having a conversation to explore whether you can help the person get what they want. If it turns out that they have a want or need for your service, they will decide to buy.

    If someone is having a conversation with you and you feel they sincerely want to help you, how does that make you feel? Relaxed? Interested? Keen to know more?

    Again, this is an automatic reaction we all have. Notice there is no "sales" resistance with this approach.

    Do

    Choosing Colors For Your Restaurant
    Every restaurant needs a color scheme. Colors must be chosen for your walls, decor, tables, linens, the exterior, signage, logo, basically everything, but what colors are best? How do you choose? Let's take a look at some choices:Red - Red is a color that is bold, noticeable and gives a sense of urgency. However, it can also be a color that symbolizes anger but also love. Red is a good color for many e
    aking a sale instead of caring about you? Do you want to leave the conversation as soon as possible? If you feel like this, it is only natural that the person you are talking to will also feel like this if you are trying to sell them something.

    The key to overcoming sales resistance is to forget about selling!

    When you're having a conversation with someone, it's best not to have the intention of selling him or her anything. Forget about selling. Instead have the intention of having a conversation to explore whether you can help the person get what they want. If it turns out that they have a want or need for your service, they will decide to buy.

    If someone is having a conversation with you and you feel they sincerely want to help you, how does that make you feel? Relaxed? Interested? Keen to know more?

    Again, this is an automatic reaction we all have. Notice there is no "sales" resistance with this approach.

    Do

    How To Make Your Resource Box Sell
    Ezine Articles - they're everywhere!And little wonder. They're one of the fastest ways of building traffic to your website.But what many people overlook is the Resource Box. It's almost as important as your Article. After all, your traffic comes to you through your Resource Box.Writing your Resource Box is an art in itself. You have very little space (5 or 6 lines) and you want to make th
    p>

    When you're having a conversation with someone, it's best not to have the intention of selling him or her anything. Forget about selling. Instead have the intention of having a conversation to explore whether you can help the person get what they want. If it turns out that they have a want or need for your service, they will decide to buy.

    If someone is having a conversation with you and you feel they sincerely want to help you, how does that make you feel? Relaxed? Interested? Keen to know more?

    Again, this is an automatic reaction we all have. Notice there is no "sales" resistance with this approach.

    Do

    24 Key Factors to Investigate When Analyzing ANY Business
    It doesn't matter what business or investment you are looking at...it all comes down to analyzing a few key factors.The higher each of these factors rate with you, plus the combination of them all, the better your potential for return.Industry - Is the business's industry expanding or contracting?Trends - Will you be ahead or behind the trends?Timing - Are you early or late in the
    e, they will decide to buy.

    If someone is having a conversation with you and you feel they sincerely want to help you, how does that make you feel? Relaxed? Interested? Keen to know more?

    Again, this is an automatic reaction we all have. Notice there is no "sales" resistance with this approach.

    Do not try to fake sincerity. You can't pretend you really want to help someone and at the same time be thinking that you really want to make a sale no matter what. What you are "really" thinking will be picked up by the person you're talking to. They'll know right away if you're sincere.

    There is another way to overcome sales resistance: get yourself known.

    If people don't know you, they may perceive you and what you're selling as a high risk and people naturally and automatically tend to resist what they perceive as high risk.

    When you are well known in your niche and positioned as an expert, people will automatically and naturally perceive you as lower risk. People rightly or wrongly automatically think that if you are well known and positioned as an expert, you must be good at what you do otherwise you would not have achieved this status.

    When you are well known people will be attracted to you and will be open to what you have to offer and say. There will be very little resistance - provided of course your intention is not to sell them something!

    In summary, if you want to overcome sales resistance forever there are two things you need to do. The first is don't have the intention of making a sale when you're talking to so

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