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  • Hub You - How To Communicate Effectively With Users On A Non-Technical Level

    Get A Grip On Your Business
    Not wanting to over-simplify the whole ‘running a business thing’, but I’ve developed a list (based on my own experiences, and that of my clients and other business owners), which covers some of the things we need to know for different stages of building a business:Start-up phase:- Start a business because you want to, don’t just fall into it - Do your homework – know what you’re getting yourself into, and who else is doing it too - Do what you love – have a passion - Recognise that it’s going to be tough and be prepared - Budget for a completely different level of income (!) (that’s a lower income, not a higher one…) - Talk to people who remember s
    n. For the purposes of this article, I will define a "user" as someone who has between 0 and 10 hours of
    Medical Billing - XA0 Record Fields 18 Through 23
    Trailer records are a subtle animal. They don't seem to do much, but in the world of medical billing and the electronic transmission of claims, trailer records can mean the difference between a whole claim file going through or being rejected like a bad virus. In this installment of our series on medical billing and electronic claims submission, we'll be continuing our review of the XA0 record, picking up with field number 18.XA0 field 18, positions 120 - 126, is the total payer paid amount. This is the total amount of all claims being billed that have already been paid by the primary payer. For those wondering how this can even be possible, it is not uncommon for a claim to b
    Inevitably, being a technical support contact, you are going to have to speak to a client, whether it's being the first point of contact and they have called you to report a problem, to get more information about a particular problem, or to let them know an issue has been resolved. Unfortunately, in my experience, most technicians do this the absolute wrong way.

    What's the wrong way, you ask? Well let me explain. For the purposes of this article, I will define a "user" as someone who has between 0 and 10 hours of t

    Double Duty Space
    Organizations have to be especially savvy in making wise financial decisions. Budgets are typically contracting rather than expanding, and donor dollars are harder to come by these days. Special events can be especially tricky as you need to deliver high impact on a very limited budget. Anything that offers multi-purpose utility is far preferable than single-use materials and equipment.Actually, multi-purpose has become a way of life. Toothpaste cleans, whitens, and freshens breath; ottomans provide a comfy place to elevate your feet along with built in storage. The smart consumer looks for the most cost-efficient way to meet their needs and multi-purpose accomplishes that go
    eing the first point of contact and they have called you to report a problem, to get more information about a particular problem, or to let them know an issue has been resolved. Unfortunately, in my experience, most technicians do this the absolute wrong way.

    What's the wrong way, you ask? Well let me explain. For the purposes of this article, I will define a "user" as someone who has between 0 and 10 hours of

    Florida Articles of Incorporation
    When you start a corporation in Florida, you need to file for Articles of Incorporation (this is also known as Charter, Certificate of Incorporation or Letter Patent).When you file for this document in Florida, check with the state corporate filing office either through the Secretary of State of Florida or the Corporations Commissioner of Florida, and federal and state trademark offices for availability of the name you want to incorporate.The name of the corporation you include in your Articles of Incorporation must include a name and a corporate suffix. The name you want to give your corporation has to be distinct and descriptive, with a legal ending. The legal ending of t
    ut a particular problem, or to let them know an issue has been resolved. Unfortunately, in my experience, most technicians do this the absolute wrong way.

    What's the wrong way, you ask? Well let me explain. For the purposes of this article, I will define a "user" as someone who has between 0 and 10 hours of

    Subcontracting: Why Enter These Relationships?
    First, you need to figure out what your in-house techs can handle on their own and then you’re going to need to figure out how to supplement it. As a small consulting firm, you can’t hire someone who’s got five different certifications and pay them their outlandish salaries of $65,000 or $75,000 a year. Instead, start subcontracting work.Even if you feel that you can afford their rates and keep them busy, that person is not going to want to be unjamming laser printers, hooking up PDAs to desktops and reinstalling Act and QuickBooks all day.It’s a huge waste of their time, a huge blow to their ego and they won't feel as much technical gratification. So even if you have someo
    most technicians do this the absolute wrong way.

    What's the wrong way, you ask? Well let me explain. For the purposes of this article, I will define a "user" as someone who has between 0 and 10 hours of

    Twelve Key Questions You Need to Ask About Your Computer Security for Your Home or Business
    Security technology is only a part of an overall security plan. If you own a small business or a home-based business, or if you've been tasked with implementing security at your organization, developing a comprehensive security plan should be a very important part of your overall security strategy. Get the information you need to get started on the right track! In the computer/internet security game, the best move is one of Prevention! Prevention! Prevention! With that in mind, here are the twelve questions you need to be asking, or, at least, be thinking about if you're serious about preventing or stopping security risks, threats, and attacks:1. Do I have a solid s
    n. For the purposes of this article, I will define a "user" as someone who has between 0 and 10 hours of total training of a particular product. Whether this means that they went to a night course on how to use Microsoft Word more effectively, or they looked at the sticker on their phone that tells them how to get their voicemail is irrelevant; they are not power users by any stretch of the imagination, just someone who knows enough to get by. Also, for our purposes the words "client" and "user" can be used interchangeab

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