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Hub You - Culture As A Barrier To Communication
Globe Your Business
and the world is yours…In America today, our population flirts with a population of 300 million. There are over 150 nations represented in that 300 million. Whether by means of divorce or the exercise of choice, women are rapidly entering and advancing in the workplace. Senior citizens account for approximately 25 percent of the population, many of whom continue to work and be active and productive. Teenagers and young adults account for over 25 percent of our population and are continuing their education and enhancing their work skills. The Eurodollar has become a prominent form of currency. All throughout European countries, English is rapidly becoming the language of choice. The Inte
well receiving the full message that others want to and the world is yours…In America today, our population flirts with a population of 300 million. There are over 150 nations represented in that 300 million. Whether by means of divorce or the exercise of choice, women are rapidly entering and advancing in the workplace. Senior citizens account for approximately 25 percent of the population, many of whom continue to work and be active and productive. Teenagers and young adults account for over 25 percent of our population and are continuing their education and enhancing their work skills. The Eurodollar has become a prominent form of currency. All throughout European countries, English is rapidly becoming the language of choice. The Inte
Do You Have Real Control Of Your Business
As I have seen over the years the workings of companies large and small I have always been surprised at how few CEOs and MDs really get their monthly reporting information set up to help them run and have control of the business. So here’s my check list on what I believe you need do:To run your business effectively it is essential that you have the right financial and other key performance indicators provided to you – regularly and you need to remember that (regardless of what others may think) this information is there simply to help you run the business.You must therefore ensure you get it in a format, a level of detail and using terminology that you are happy with.Acco
Each of us is exposed to people from other cultures on a regular basis, in the workplace, in our social activities, at school, or even within our families. Our culture hinders us from getting our message across as well receiving the full message that others want to cAs I have seen over the years the workings of companies large and small I have always been surprised at how few CEOs and MDs really get their monthly reporting information set up to help them run and have control of the business. So here’s my check list on what I believe you need do:To run your business effectively it is essential that you have the right financial and other key performance indicators provided to you – regularly and you need to remember that (regardless of what others may think) this information is there simply to help you run the business.You must therefore ensure you get it in a format, a level of detail and using terminology that you are happy with.Acco
Referrals - How to Get Them
Referrals are an extension of Networking. If people like you and like the sound of your product or service, then there's a good chance they'll tell other people about you.If they already use your product or service and are totally satisfied, then there's also a good chance that they'll recommend you to others.However, that won't always happen - people won't necessarily go around singing your praises to other people, unless someone asks them about you.You can, however, take various actions to improve your chances of getting referrals:*Ask people - Ask your existing customers if there's anyone else they know who could use your product or service.*Ask i
n a regular basis, in the workplace, in our social activities, at school, or even within our families. Our culture hinders us from getting our message across as well receiving the full message that others want to Referrals are an extension of Networking. If people like you and like the sound of your product or service, then there's a good chance they'll tell other people about you.If they already use your product or service and are totally satisfied, then there's also a good chance that they'll recommend you to others.However, that won't always happen - people won't necessarily go around singing your praises to other people, unless someone asks them about you.You can, however, take various actions to improve your chances of getting referrals:*Ask people - Ask your existing customers if there's anyone else they know who could use your product or service.*Ask i
Managing Hazardous Substances
Hazardous Substances, you would think that the name itself would indicate that caution needs to be taken. Then why do so many people have such a lax attitude to managing hazardous substances, risking the health of their employees, friends and family?When I go to worksites I repeatedly see things which demonstrate that not enough people think much about the hazards involved in hazardous substances:Hazardous substances in drink bottlesHazardous substances stored in unlabelled containersIncompatible substances stored togetherNo register of Material Safety Data Sheets (MSDS) or stored in no logical order for easy retrieval in an emergencyNo
tivities, at school, or even within our families. Our culture hinders us from getting our message across as well receiving the full message that others want to Hazardous Substances, you would think that the name itself would indicate that caution needs to be taken. Then why do so many people have such a lax attitude to managing hazardous substances, risking the health of their employees, friends and family?When I go to worksites I repeatedly see things which demonstrate that not enough people think much about the hazards involved in hazardous substances:Hazardous substances in drink bottlesHazardous substances stored in unlabelled containersIncompatible substances stored togetherNo register of Material Safety Data Sheets (MSDS) or stored in no logical order for easy retrieval in an emergencyNo
Leave the Spam Out of Your Customer Service
We hear a lot about spam (the technology kind, not the food product) but usually it's in the context of email. Most of us know or have heard of spam filters, spamming rules and anti-spam policies. There are even laws that seek to reduce the amount of spam we have to deal with.But, we don’t typically think of spam in terms of customer service. We should though because, no matter how it’s being used, spam is dangerous and damaging to businesses that use it.Before we start, let’s define spam so we know how to identify it outside of the world of email. I define “spam” as:“Any communication, which imposes a cost on me to receive, which is forced on me, by someone whose primary
culture hinders us from getting our message across as well receiving the full message that others want to We hear a lot about spam (the technology kind, not the food product) but usually it's in the context of email. Most of us know or have heard of spam filters, spamming rules and anti-spam policies. There are even laws that seek to reduce the amount of spam we have to deal with.But, we don’t typically think of spam in terms of customer service. We should though because, no matter how it’s being used, spam is dangerous and damaging to businesses that use it.Before we start, let’s define spam so we know how to identify it outside of the world of email. I define “spam” as:“Any communication, which imposes a cost on me to receive, which is forced on me, by someone whose primary
How to Be a Great Client
As a consultant, I’m always trying to find ways to provide better service to my clients along with delivering more value for what they pay me. Whether it is a little piece of advice that helps in an area on the periphery of the services I provide or connecting a client with a resource totally unrelated, the focus is always on giving the customer what they need. That got me to thinking about what the customer could do in return to ensure a win-win relationship with consultants or any service provider.Here are five unquestionable ways to becoming a great client:Pay Your Bill on Time Admittedly, this is overstating the obvious, but it’s no fun for service providers to
well receiving the full message that others want to convey to us. This article expound on three aspects: what culture is, the main causes for cross-cultural misunderstandings, and the attitudes and skills that we need to communicate cross-culturally.As a consultant, I’m always trying to find ways to provide better service to my clients along with delivering more value for what they pay me. Whether it is a little piece of advice that helps in an area on the periphery of the services I provide or connecting a client with a resource totally unrelated, the focus is always on giving the customer what they need. That got me to thinking about what the customer could do in return to ensure a win-win relationship with consultants or any service provider.Here are five unquestionable ways to becoming a great client:Pay Your Bill on Time Admittedly, this is overstating the obvious, but it’s no fun for service providers to
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