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Hub You - In Business, Writing Well is a Necessity
Creating Brand Loyalty faulty logic.Every business has a Brand whether they realize it or not. Having a brand is an unavoidable consequence of being in business. A positive Brand creates Brand Loyalty. If properly managed, Brand Loyalty is a powerful source of sustained profitability. However, very few business leaders understand how to sustain Brand Loyalty in their customers. They direct their attention to the "appearance" of the brand- the marketing and advertising aspects of brand identification. They strive for a unique, recognizable "look" such as McDonald's arches or Nike's swoosh. The emphasis is on appearance of the Brand, not what the brand looks like in action.However, neither advertising, nor appearance, ever created one moment of Brand Loyalty. The primary factor that influences Brand Loyalty is how employees respond to customer expectations. Regardless of the business, every customer is purchasing the same thing: "A Satisfying Emotional Experience." Whether the business delivers a cake or a car, a house or a horse, it must deliver a Satisfying Emotional Experience if it is to create Brand Loyalty among customers!It is the fully engaged employee's enthusiastic effort to understand and exceed the customer's expectations that creates the customer's Satisfying Emotional Experience. Such experiences are habit forming; they build feelings of reliability and trust in the integrity of the Brand. A satisfying emotional experience builds a positive relationship with your customer. The importance of this relationship is especially true when things go wrong.It is when something goes wrong that engaged employees have the greatest opportunity to create "loyal apostles." Outspoken Brand Loyalty is created when a customer's disappointed expectations are acknowledged and promptly met. As apostles, these customers spread "the good word" which multiplies and attracts more customers to the Brand.Conversely, when the employees do not really care about the customer, when they are indifferent to exceeding the customer's expectations, the customer finds it easy to go elsewhere next time. These employees mechanically perform their tasks and say "have a nice day" as the customer passively completes the transaction and leaves. Both the employee and the customer a Few subjects are more complex than Einstein's Theory of Relativity. It is not an easy subject to understand. Yet his 1916 book, The Theory of Relativity is a marvel of logic. He understands the reader’s knowledge of his theory is nonexistent. He leads the reader, step by step, going gently over the rough spots to help the reader. True, I get lost after the first half dozen chapters. But that is my weakness, not his carefully laid out logic. Word processors compare our writing to famous authors, notably Ernest Hemingway. He only used short sentences and small words. It makes for easy reading. And to write a book for popular consumption - that is the way to success. We do not write books. We write technical reports and memos, usually on complex subjects. A famous example of clarity, brevity and complexity is Lincoln's Gettysburg Address. He gave it at the dedication of the Gettysburg National Cemetery, honoring those who died in the Battle of Gettysburg. His brief speech was followed by the most famous speaker of the time, Edward Everett. Everett, clergyman, orator, educator, and diplomat whose many offices included US Representative from Massachusetts was the main speaker. He spoke for two hours. The newspapers praised Everett's speech and barely mentioned Lincoln's. Yet Everett was so impressed with Lincoln's speech that he wrote him a letter the next day saying, "I wish that I could flatter myself that I had come as near to the central idea of the occasion in two hours as you did in two minutes." As brief as the Gettysburg Address was- 270 words - it is a classical model of eloquence. It is famous not because it is American; it is famous because it is one of the most moving expressions of the democratic spirit. Grammar checkers estimate it requires a grade thirteen education to comprehend it, five times as complex as Ernest Hemingway writings. It rates the sentence structure very complex, requiring well above the average vocabulary to understand it. Lincoln said what he wanted, was true to himself. He wrote for himself. He did not demean his subject by diluting it for the masses. Ernest Hemingway commented on the speech by saying: "It wasn't by accident that the Gettysburg Address was so short. The laws of prose writing are as immutable as those of flight, of mathematics, of physics. Word Quality. I have talked about the importance of using short words and using vision words. Another word quality is how it sounds to the ear. While most of our writing is never read aloud, it is still heard in our mind. Certain words are beautiful to say. Some are ugly. A few sound awkward. "Got" is an ugly word. I wince every time I use it. As short as it is, it offers no vision. But its crime is that it sounds like you are clearing your throat. It is such a waste of a short word. "Filthy" is a beautiful word. Try it. It flows ever so nicely off your tongue. What a beautiful sounding name for a woman. "I would like you to meet my friend, Miss Filthy Smith." "Orange" completely disrupts the flow of a sentence. "If you Laser Plastic Cutting You can all relax. This is not a grammar lesson.Laser-aided cutting has brought about a revolution in the manufacturing industries. These high-powered optical beams are used to cut through a variety of materials such as metal, wood, glass and plastic. The laser is directed at the required surface and moved around to cut the material in the desired shape. Laser cutting gives a finer finish to the end product as compared to conventional cutting methods.A typical laser beam is about 1/5th of a millimeter in width and has an intensity of 1000 to 2000 watts. Most laser cutting machines are integrated into a CAD/CAM system that helps the user design the end product on a computer before implementing it on the work piece.Laser cutting devices are proving beneficial in a wide array of industries. The plastic industry is no exception. These optic powered devices are used to cut precise shapes into plastic or acrylic sheets. The lasers can be used to cut plastics of varying thickness by simply altering the intensity of the beam. Lasers are not only used to cut through plastics but also help engrave on various surfaces.Laser plastic cutting machines bring precision and accuracy to the entire process. Since most machines are fully automated, they can perform complex cutting operations at high-speeds. The laser plastic cutting machines can also be used to cut polymers, polycarbonates and other synthetic materials such as polyesters and rubbers.The laser cutting method uses a non-contact approach when cutting the material. Due to this, the wear and tear associated with conventional methods is absent, preventing the product from any damage and deformation. The laser process also delivers a finish quality unmatched by any other process.When using laser plastic cutting machines, care should be taken to avoid the use of flammable plastics such as PVCs. These materials cannot cope with the heat generated by the laser and get damaged easily. It is not enough to do a good job. You must also give the appearances of doing a good job. That is why writing well is so important. Writing well is not an add-on to your job skills. It is a central part of it. Your writing must communicate you doing a good job. Many who read your reports will never meet you. Yet they have powerful influences over your career. Their only vision of you is through your writings. Since only your writings are available to them, the writing must be outstanding. You are outstanding. Your writing must reflect that. Just what are we trying to achieve when we write? The US novelist Robert Stone said it best: "What you're trying to do when you write is to crowd the reader out of his own space and occupy it with yours, in a good cause. You're trying to take over his sensibility and deliver an experience that moves them just from mere information." Writing is thinking on paper. Anyone with a clear logical mind can write well. You have such a mind or you would not be here. Writing well is a three-step process. And you have already mastered the first two: Knowledge. Without knowledge you cannot convince anyone to do anything. Our knowledge tends to be disorganized. We learnt a bit here, a bit there and a lot from some place else. It's all good stuff but gathered then stored in a random pile, so to speak. Navigation. You must plot a logical course leading the reader from A to B to C to your conclusion. Do not worry about the verbiage at this stage. Just have the logical sequence laid out Point form, broken sentences, whatever. Your readers will not tolerate your logic wandering. You cannot be like the man who rode his horse backwards. His friend said, "That is remarkable. You have visited all those wonderful places, yet you only ride your horse backwards! Just how do you do it?" "Oh, that's easy," he replied, "I only want to go where the horse wants to go." Salesmanship. This is what we consider as "Writing," putting the words on paper. The task is to guide and comfort the reader. At the end of each sentence they must have the feeling of "that makes sense, that's logical, that was easy to grasp, I'll carry on reading." Actually, it’s writing and thinking. The tough part is the thinking. What is the next logical step? Think. What is the reader expecting next? Think. Is what I said what I meant? Think. Do not expect to write and not have to rewrite, rewrite, and rewrite. If you think, you can write without having to fine-tune it, your readers will surely be in trouble. Many readers will not bother to finish reading it. How many times have you started to read an article and quit reading it? Not because the subject was boring but because the story wandered, was confusing or difficult to read. Searching out the errors, roadblocks, and poor sentence structure makes for hard, time-consuming work. It is so easy to be ambiguous. It is so easy to say it poorly. My favorite example of ambiguity is a manager's memo requesting "a listing of all employees broken down by sex." For some, writing is a chore, for others, fun. I cannot change that. Writing well will not change that. You are who you are. For myself, I find writing well hard work and time consuming but very enjoyable. Authority You are paid to be an authority. You are paid to make decisions. If you are not an authority on what you are about to write, put the pen down until you are. It's that simple. With all simple things, there is a trick. We do not have to be an authority on everything. Just an authority on what we are about to write. I do not mean known a lot. I mean be a true authority on the very narrow topic. If you are using a chemical, know everything about it. Who discovered it? What, why, and when is important. Know the history of the subject. Know all of today's applications. It's a narrow topic so it is not difficult. Putting some history in your report demonstrates your knowledge. It strengthens you implied claim of being an authority Consider this brief statement: "Mercury was first confirmed as a poison when the strange behavior of felt hat makers was investigated. It was discovered that they were being poisoned with the mercury used in felt manufacturing. The nervous Mad Hatter in Alice's Adventures in Wonderland is a fairly accurate portrayal of a person suffering from the nerve damage caused by mercury exposure." By implication, what does this brief statement tell the reader? Just to know this you must be an authority. The hazard label is well deserved and not simply a hazard promoted by some activist. And most importantly: Reader, don't hassle me on what I am saying. I'll fight back if you challenge me. Every subject has interesting historical facts. Search them out. You may be surprised what you will learn during your search. Typically, you can be an authority in a relatively short time. Remember, we are only talking about very narrow subjects. For example, I am an authority on mathematical sales forecasting. I studied it well. As a frustrated mathematician, it fascinated me. To me, exponential smoothing, seasonal variations, and probabilities are all great stuff. I went to the library to study its beginnings of mathematical sales forecasting, it’s history, and lore. A mathematician named Browne and a few others developed mathematical forecasting while in the US Air force during the Second World War. They developed the mathematics for the automatic aiming of guns to shoot down airplanes. After the war they were unemployed. So they applied their principles to sales forecasting. I can still remember a magazine drawing of a gun, the bullets and airplane's path with the military formulas beside each. Beside the military formula the same formula was rewritten using business terms: past sales (airplane’s path) etc. If you know how shooting down an airplane can help you forecast sales, please let me know. As I said, I'm an authority: Mathematical sales forecasting is garbage. But it sells well. Nomex® is an excellent electrical insulation. In the '60's I used it as electrical insulation in transformer design. Did you know the US government funded its development in the early fifty's specifically for space suits? That was years before we ever heard of Sputnik (1957). I was an authority on Nomex. A very narrow field, but I was an authority. You do not need to know every regulation in the book. But be an authority on the ones that apply to you. Knowing when it was written, by whom and why was it promoted to be included in the regulations can be used to demonstrate your knowledge. It's easy and it's fun for both you and the reader. Fun: if you do not enjoy your subject, you cannot write well. Your writing must display both your knowledge and interest in the subject. Your reader must understand you enjoy making decisions, and do it willingly. You are paid to be an authority. You are paid to make decisions. Nothing less. Your writing skills must be up to your abilities. When finished reading your report there must be no qualifiers. Say what must be done. Eliminate all those words that put doubt in the reader's mind. Words such as "rather," "perhaps," "may be necessary." It is necessary or it is not. These words put doubt in their mind about you. They are called “weasel” words. You fail if the reader must sort out your options and make a decision. Every sentence must be positive. Your reader wants to read solid recommendations. Authority falters if you are not positive. No "perhaps we should." Say, "we must." Make the decision. Be bold in your statements. Don't be kind of bold. Be bold. Passive Voice Passive Voice is a grammatical term for an action statement that makes verbs become bland. Use verbs that convey an image. Smash, discharge, break, poison, gives positive images of the action. Passive Voice is also an action statement without a person in them. In technical writing it is difficult to put a personal touch to a chemical reaction. We accept passive voice in technical writing. That is what makes technical writing boring. You can brighten it through your writing. "The regulation is new" sounds weak. "The new regulation" has energy. "The motor was defective." is insipid. "The motor failed." conjures up a vision. Not "Transfer the fluid to the tower." Say " Pump the fluid" Pump is an action word. Using vision words brightens your writing. Know Your Audience. Know your audience. That's nonsense. We have trouble enough knowing ourselves, let alone others. I've been married for forty-two years. My wife is still a wonderful mystery to me. Write for yourself. Say what you want to say. But say it well. If the reader does not like it, tough. These are my thoughts, my feelings, and my recommendations. Take them or leave them. I am not compromising my standards for you or anyone else. Above all, revel in the joy of being you. Word Processors Word processors are a great invention. Don't leave home without one. They are great for checking punctuation. Not bad for checking grammar. Not great, but pretty good. Spell checkers are great but dangerous to rely on. Word processors can point out our misuse of words. Take, for example, the word "approximate," a common engineering term. Odds are you would agree that it means: An inexact value adequate for a given purpose Those educated in the liberal arts and business, such as many of our senior executives, know the correct definition of "approximate." It means "almost exactly." The correct term for our use of "approximate" is "about." The error we make is assuming "approximate" has the same meaning as the mathematical term "approximation." Know what words mean. Another example: the difference between "Committed" and "Involved." A chicken was involved in the preparation of your breakfast. The pig was committed. Most grammar checkers object to using "but" and recommend "however." But "But" is correct. "However" is vague, boring. You run the risk of falling asleep before you finish saying it. "But" conjures up the vision of a smack in the head. It is a wake-up word. Use it. Shorter words are more prone to promote an image and have energy. Short words are short because they were created to make a point. Mark Twain said it best in a speech in 1908 and I quote: "An average English word is four letters and a half. By hard, honest labor I've dug all the large words out of my vocabulary and shaved it down 'till the average is three and a half. ... I never write "metropolis" for seven cents,- he was paid seven cents a word - because I can get the same money for "city." I never write "policeman," because I can get the same price for "cop." ... I never write "valetudinarian" at all, for not even hunger and wretchedness can humble me to the point where I will do a word like that for seven cents; I wouldn't do it for fifteen (cents)." Spell checkers are great but use with caution. They only check to see if you spelt the word correctly. It does not determine if you used the correct word. And it is ever so easy to accidentally drop a letter. There is a difference between "public place" and "pubic place." Most have a feature that estimates the reading skill require to understand it. It evaluates word size and sentence length. Ignore it. I am not interested in knowing if a grade eight reader can read it. The question is, can they understand it? That requires writing well. A complex subject is, by definition, complex. Perhaps a grade eighter cannot understand it, no matter how well you write. Many everyday activities are so complex they defy writing clearly. For example, write me instructions on how to tie my shoelaces. You can write with clarity, you can write with brevity. But you cannot avoid the subject's complexity. If you could, then the subject was never complex. But that does not mean you should accept the complexity. One must always try to simplify. You must reduce the subject to its simplest terms. Reduce it to a logical sequence of clearly thought-out sentences. This will help make it clear to your readers and yourself. You will learn if you knew as much about the subject as you had hoped. Writing out your knowledge in logical sentences will highlight your missing knowledge and faulty logic. Few subjects are more complex than Einstein's Theory of Relativity. It is not an easy subject to understand. Yet his 1916 book, The Theory of Relativity is a marvel of logic. He understands the reader’s knowledge of his theory is nonexistent. He leads the reader, step by step, going gently over the rough spots to help the reader. True, I get lost after the first half dozen chapters. But that is my weakness, not his carefully laid out logic. Word processors compare our writing to famous authors, notably Ernest Hemingway. He only used short sentences and small words. It makes for easy reading. And to write a book for popular consumption - that is the way to success. We do not write books. We write technical reports and memos, usually on complex subjects. A famous example of clarity, brevity and complexity is Lincoln's Gettysburg Address. He gave it at the dedication of the Gettysburg National Cemetery, honoring those who died in the Battle of Gettysburg. His brief speech was followed by the most famous speaker of the time, Edward Everett. Everett, clergyman, orator, educator, and diplomat whose many offices included US Representative from Massachusetts was the main speaker. He spoke for two hours. The newspapers praised Everett's speech and barely mentioned Lincoln's. Yet Everett was so impressed with Lincoln's speech that he wrote him a letter the next day saying, "I wish that I could flatter myself that I had come as near to the central idea of the occasion in two hours as you did in two minutes." As brief as the Gettysburg Address was- 270 words - it is a classical model of eloquence. It is famous not because it is American; it is famous because it is one of the most moving expressions of the democratic spirit. Grammar checkers estimate it requires a grade thirteen education to comprehend it, five times as complex as Ernest Hemingway writings. It rates the sentence structure very complex, requiring well above the average vocabulary to understand it. Lincoln said what he wanted, was true to himself. He wrote for himself. He did not demean his subject by diluting it for the masses. Ernest Hemingway commented on the speech by saying: "It wasn't by accident that the Gettysburg Address was so short. The laws of prose writing are as immutable as those of flight, of mathematics, of physics. Word Quality. I have talked about the importance of using short words and using vision words. Another word quality is how it sounds to the ear. While most of our writing is never read aloud, it is still heard in our mind. Certain words are beautiful to say. Some are ugly. A few sound awkward. "Got" is an ugly word. I wince every time I use it. As short as it is, it offers no vision. But its crime is that it sounds like you are clearing your throat. It is such a waste of a short word. "Filthy" is a beautiful word. Try it. It flows ever so nicely off your tongue. What a beautiful sounding name for a woman. "I would like you to meet my friend, Miss Filthy Smith." "Orange" completely disrupts the flow of a sentence. "If you Term Life Insurance for Business Owners or Key Executives es broken down by sex."Starting a business is a stressful endeavor. There is so much to consider regarding basic operations and so many forms to fill out and papers to file. It is truly a wonder that businesses are able to get off the ground at all. If you are a new business owner, you know that insurance of all types is very much part of the equation in the development and opening of your business. However busy you are with the basic operations of business, you must take time out to implement a strategy to keep your business secure. To be sure, an essential ingredient to this security is taking out “key person” insurance (also known as Business Life Insurance).Key person term life insurance is taken out on the life of the key executive or the business owner. All firms or small businesses depend on the key people or business owner to manage and keep the business running. These head people are critical for the success of the business and therefore the insurance is actually taken out for the benefit of the business. Businesses take out the policy on the key individuals and so the business also pays for the policy premiums. The monies that are paid to the business upon the death of the key executive or business owner allows that firm or business the time to figure out what direction to take. Those left to run the business can strategize as to how they can save the business. Will they hire a new head executive? Will they restructure operations? Will they need to eventually sell off assets or sell of the business altogether? What debts need to be paid? No matter the case, the monies paid out by the term life insurance buys a business much needed time to make the important decisions that need to be made. What Value to Place on a Key PersonTo be sure, any business operation would feel displaced upon losing its key person -- especially when considering how to replace him/her with someone just as competent. In small firms, it is usually the founder who holds responsibility for keeping the books, managing employees, handling key customers and running all basic operations. Losing the key person leaves any company with much uncertainty and instability. There is no easy formula for determining the value of a key employee as each cir For some, writing is a chore, for others, fun. I cannot change that. Writing well will not change that. You are who you are. For myself, I find writing well hard work and time consuming but very enjoyable. Authority You are paid to be an authority. You are paid to make decisions. If you are not an authority on what you are about to write, put the pen down until you are. It's that simple. With all simple things, there is a trick. We do not have to be an authority on everything. Just an authority on what we are about to write. I do not mean known a lot. I mean be a true authority on the very narrow topic. If you are using a chemical, know everything about it. Who discovered it? What, why, and when is important. Know the history of the subject. Know all of today's applications. It's a narrow topic so it is not difficult. Putting some history in your report demonstrates your knowledge. It strengthens you implied claim of being an authority Consider this brief statement: "Mercury was first confirmed as a poison when the strange behavior of felt hat makers was investigated. It was discovered that they were being poisoned with the mercury used in felt manufacturing. The nervous Mad Hatter in Alice's Adventures in Wonderland is a fairly accurate portrayal of a person suffering from the nerve damage caused by mercury exposure." By implication, what does this brief statement tell the reader? Just to know this you must be an authority. The hazard label is well deserved and not simply a hazard promoted by some activist. And most importantly: Reader, don't hassle me on what I am saying. I'll fight back if you challenge me. Every subject has interesting historical facts. Search them out. You may be surprised what you will learn during your search. Typically, you can be an authority in a relatively short time. Remember, we are only talking about very narrow subjects. For example, I am an authority on mathematical sales forecasting. I studied it well. As a frustrated mathematician, it fascinated me. To me, exponential smoothing, seasonal variations, and probabilities are all great stuff. I went to the library to study its beginnings of mathematical sales forecasting, it’s history, and lore. A mathematician named Browne and a few others developed mathematical forecasting while in the US Air force during the Second World War. They developed the mathematics for the automatic aiming of guns to shoot down airplanes. After the war they were unemployed. So they applied their principles to sales forecasting. I can still remember a magazine drawing of a gun, the bullets and airplane's path with the military formulas beside each. Beside the military formula the same formula was rewritten using business terms: past sales (airplane’s path) etc. If you know how shooting down an airplane can help you forecast sales, please let me know. As I said, I'm an authority: Mathematical sales forecasting is garbage. But it sells well. Nomex® is an excellent electrical insulation. In the '60's I used it as electrical insulation in transformer design. Did you know the US government funded its development in the early fifty's specifically for space suits? That was years before we ever heard of Sputnik (1957). I was an authority on Nomex. A very narrow field, but I was an authority. You do not need to know every regulation in the book. But be an authority on the ones that apply to you. Knowing when it was written, by whom and why was it promoted to be included in the regulations can be used to demonstrate your knowledge. It's easy and it's fun for both you and the reader. Fun: if you do not enjoy your subject, you cannot write well. Your writing must display both your knowledge and interest in the subject. Your reader must understand you enjoy making decisions, and do it willingly. You are paid to be an authority. You are paid to make decisions. Nothing less. Your writing skills must be up to your abilities. When finished reading your report there must be no qualifiers. Say what must be done. Eliminate all those words that put doubt in the reader's mind. Words such as "rather," "perhaps," "may be necessary." It is necessary or it is not. These words put doubt in their mind about you. They are called “weasel” words. You fail if the reader must sort out your options and make a decision. Every sentence must be positive. Your reader wants to read solid recommendations. Authority falters if you are not positive. No "perhaps we should." Say, "we must." Make the decision. Be bold in your statements. Don't be kind of bold. Be bold. Passive Voice Passive Voice is a grammatical term for an action statement that makes verbs become bland. Use verbs that convey an image. Smash, discharge, break, poison, gives positive images of the action. Passive Voice is also an action statement without a person in them. In technical writing it is difficult to put a personal touch to a chemical reaction. We accept passive voice in technical writing. That is what makes technical writing boring. You can brighten it through your writing. "The regulation is new" sounds weak. "The new regulation" has energy. "The motor was defective." is insipid. "The motor failed." conjures up a vision. Not "Transfer the fluid to the tower." Say " Pump the fluid" Pump is an action word. Using vision words brightens your writing. Know Your Audience. Know your audience. That's nonsense. We have trouble enough knowing ourselves, let alone others. I've been married for forty-two years. My wife is still a wonderful mystery to me. Write for yourself. Say what you want to say. But say it well. If the reader does not like it, tough. These are my thoughts, my feelings, and my recommendations. Take them or leave them. I am not compromising my standards for you or anyone else. Above all, revel in the joy of being you. Word Processors Word processors are a great invention. Don't leave home without one. They are great for checking punctuation. Not bad for checking grammar. Not great, but pretty good. Spell checkers are great but dangerous to rely on. Word processors can point out our misuse of words. Take, for example, the word "approximate," a common engineering term. Odds are you would agree that it means: An inexact value adequate for a given purpose Those educated in the liberal arts and business, such as many of our senior executives, know the correct definition of "approximate." It means "almost exactly." The correct term for our use of "approximate" is "about." The error we make is assuming "approximate" has the same meaning as the mathematical term "approximation." Know what words mean. Another example: the difference between "Committed" and "Involved." A chicken was involved in the preparation of your breakfast. The pig was committed. Most grammar checkers object to using "but" and recommend "however." But "But" is correct. "However" is vague, boring. You run the risk of falling asleep before you finish saying it. "But" conjures up the vision of a smack in the head. It is a wake-up word. Use it. Shorter words are more prone to promote an image and have energy. Short words are short because they were created to make a point. Mark Twain said it best in a speech in 1908 and I quote: "An average English word is four letters and a half. By hard, honest labor I've dug all the large words out of my vocabulary and shaved it down 'till the average is three and a half. ... I never write "metropolis" for seven cents,- he was paid seven cents a word - because I can get the same money for "city." I never write "policeman," because I can get the same price for "cop." ... I never write "valetudinarian" at all, for not even hunger and wretchedness can humble me to the point where I will do a word like that for seven cents; I wouldn't do it for fifteen (cents)." Spell checkers are great but use with caution. They only check to see if you spelt the word correctly. It does not determine if you used the correct word. And it is ever so easy to accidentally drop a letter. There is a difference between "public place" and "pubic place." Most have a feature that estimates the reading skill require to understand it. It evaluates word size and sentence length. Ignore it. I am not interested in knowing if a grade eight reader can read it. The question is, can they understand it? That requires writing well. A complex subject is, by definition, complex. Perhaps a grade eighter cannot understand it, no matter how well you write. Many everyday activities are so complex they defy writing clearly. For example, write me instructions on how to tie my shoelaces. You can write with clarity, you can write with brevity. But you cannot avoid the subject's complexity. If you could, then the subject was never complex. But that does not mean you should accept the complexity. One must always try to simplify. You must reduce the subject to its simplest terms. Reduce it to a logical sequence of clearly thought-out sentences. This will help make it clear to your readers and yourself. You will learn if you knew as much about the subject as you had hoped. Writing out your knowledge in logical sentences will highlight your missing knowledge and faulty logic. Few subjects are more complex than Einstein's Theory of Relativity. It is not an easy subject to understand. Yet his 1916 book, The Theory of Relativity is a marvel of logic. He understands the reader’s knowledge of his theory is nonexistent. He leads the reader, step by step, going gently over the rough spots to help the reader. True, I get lost after the first half dozen chapters. But that is my weakness, not his carefully laid out logic. Word processors compare our writing to famous authors, notably Ernest Hemingway. He only used short sentences and small words. It makes for easy reading. And to write a book for popular consumption - that is the way to success. We do not write books. We write technical reports and memos, usually on complex subjects. A famous example of clarity, brevity and complexity is Lincoln's Gettysburg Address. He gave it at the dedication of the Gettysburg National Cemetery, honoring those who died in the Battle of Gettysburg. His brief speech was followed by the most famous speaker of the time, Edward Everett. Everett, clergyman, orator, educator, and diplomat whose many offices included US Representative from Massachusetts was the main speaker. He spoke for two hours. The newspapers praised Everett's speech and barely mentioned Lincoln's. Yet Everett was so impressed with Lincoln's speech that he wrote him a letter the next day saying, "I wish that I could flatter myself that I had come as near to the central idea of the occasion in two hours as you did in two minutes." As brief as the Gettysburg Address was- 270 words - it is a classical model of eloquence. It is famous not because it is American; it is famous because it is one of the most moving expressions of the democratic spirit. Grammar checkers estimate it requires a grade thirteen education to comprehend it, five times as complex as Ernest Hemingway writings. It rates the sentence structure very complex, requiring well above the average vocabulary to understand it. Lincoln said what he wanted, was true to himself. He wrote for himself. He did not demean his subject by diluting it for the masses. Ernest Hemingway commented on the speech by saying: "It wasn't by accident that the Gettysburg Address was so short. The laws of prose writing are as immutable as those of flight, of mathematics, of physics. Word Quality. I have talked about the importance of using short words and using vision words. Another word quality is how it sounds to the ear. While most of our writing is never read aloud, it is still heard in our mind. Certain words are beautiful to say. Some are ugly. A few sound awkward. "Got" is an ugly word. I wince every time I use it. As short as it is, it offers no vision. But its crime is that it sounds like you are clearing your throat. It is such a waste of a short word. "Filthy" is a beautiful word. Try it. It flows ever so nicely off your tongue. What a beautiful sounding name for a woman. "I would like you to meet my friend, Miss Filthy Smith." "Orange" completely disrupts the flow of a sentence. "If you Calling All Event and Meeting Planners: Success and Productivity Tips from the Business Coach on in transformer design. Did you know the US government funded its development in the early fifty's specifically for space suits? That was years before we ever heard of Sputnik (1957). I was an authority on Nomex. A very narrow field, but I was an authority.If you don’t effectively handle the multiple demands of your every day life as an event or meeting planner, your customers will know! Your coworkers, industry peers, suppliers, and customers can, and will, hold you accountable for how you spend your time and do your work.How effective are you? Take this quiz to find out.Rate yourself on a scale of 1 to 5 on each question.I feel organized and ready to do my work each day.Less True 1 2 3 4 5 More TrueEven during stressful times, I am able to think clearly and logically.Less True 1 2 3 4 5 More TrueI have good focus and concentration at work.Less True 1 2 3 4 5 More TrueI have no problem managing my time efficiently.Less True 1 2 3 4 5 More TrueMy physical work situation (e.g. office, workspace) is serving me well.Less True 1 2 3 4 5 More TrueIf your responses to these questions are less than satisfactory to you, here are three of the most worthy tips for increasing your productivity and experiencing phenomenal business results.1. Ask yourself this question: Why do I do what I do?By answering this question you will learn to do the right things and make room for realizing the business successes you want. It's working. My clients are emptying their lives of the stuff they've been clinging to, and making room for the business success they have always wanted. So, try on this question: Why do I do what I do ? List 10 business activities and note why you do each of them and how they benefit you in your business. For example: Use the same suppliers for my events and meetings – I have confidence in them and they serve me well.If there is no specific benefit-aimed reason and visible result, then why keep doing it? Most importantly, what activity could you replace it with to generate better results? I challenge you to identify three activities you currently do that you want to replace with others because you know with confidence that they will generate better business results.2. Change one old habitThis is a very easy one. Take 5 minutes to identify one work habit that you are not particularly proud of. Yes, we all know of at least one habit that doesn’t serve us well. Now mak You do not need to know every regulation in the book. But be an authority on the ones that apply to you. Knowing when it was written, by whom and why was it promoted to be included in the regulations can be used to demonstrate your knowledge. It's easy and it's fun for both you and the reader. Fun: if you do not enjoy your subject, you cannot write well. Your writing must display both your knowledge and interest in the subject. Your reader must understand you enjoy making decisions, and do it willingly. You are paid to be an authority. You are paid to make decisions. Nothing less. Your writing skills must be up to your abilities. When finished reading your report there must be no qualifiers. Say what must be done. Eliminate all those words that put doubt in the reader's mind. Words such as "rather," "perhaps," "may be necessary." It is necessary or it is not. These words put doubt in their mind about you. They are called “weasel” words. You fail if the reader must sort out your options and make a decision. Every sentence must be positive. Your reader wants to read solid recommendations. Authority falters if you are not positive. No "perhaps we should." Say, "we must." Make the decision. Be bold in your statements. Don't be kind of bold. Be bold. Passive Voice Passive Voice is a grammatical term for an action statement that makes verbs become bland. Use verbs that convey an image. Smash, discharge, break, poison, gives positive images of the action. Passive Voice is also an action statement without a person in them. In technical writing it is difficult to put a personal touch to a chemical reaction. We accept passive voice in technical writing. That is what makes technical writing boring. You can brighten it through your writing. "The regulation is new" sounds weak. "The new regulation" has energy. "The motor was defective." is insipid. "The motor failed." conjures up a vision. Not "Transfer the fluid to the tower." Say " Pump the fluid" Pump is an action word. Using vision words brightens your writing. Know Your Audience. Know your audience. That's nonsense. We have trouble enough knowing ourselves, let alone others. I've been married for forty-two years. My wife is still a wonderful mystery to me. Write for yourself. Say what you want to say. But say it well. If the reader does not like it, tough. These are my thoughts, my feelings, and my recommendations. Take them or leave them. I am not compromising my standards for you or anyone else. Above all, revel in the joy of being you. Word Processors Word processors are a great invention. Don't leave home without one. They are great for checking punctuation. Not bad for checking grammar. Not great, but pretty good. Spell checkers are great but dangerous to rely on. Word processors can point out our misuse of words. Take, for example, the word "approximate," a common engineering term. Odds are you would agree that it means: An inexact value adequate for a given purpose Those educated in the liberal arts and business, such as many of our senior executives, know the correct definition of "approximate." It means "almost exactly." The correct term for our use of "approximate" is "about." The error we make is assuming "approximate" has the same meaning as the mathematical term "approximation." Know what words mean. Another example: the difference between "Committed" and "Involved." A chicken was involved in the preparation of your breakfast. The pig was committed. Most grammar checkers object to using "but" and recommend "however." But "But" is correct. "However" is vague, boring. You run the risk of falling asleep before you finish saying it. "But" conjures up the vision of a smack in the head. It is a wake-up word. Use it. Shorter words are more prone to promote an image and have energy. Short words are short because they were created to make a point. Mark Twain said it best in a speech in 1908 and I quote: "An average English word is four letters and a half. By hard, honest labor I've dug all the large words out of my vocabulary and shaved it down 'till the average is three and a half. ... I never write "metropolis" for seven cents,- he was paid seven cents a word - because I can get the same money for "city." I never write "policeman," because I can get the same price for "cop." ... I never write "valetudinarian" at all, for not even hunger and wretchedness can humble me to the point where I will do a word like that for seven cents; I wouldn't do it for fifteen (cents)." Spell checkers are great but use with caution. They only check to see if you spelt the word correctly. It does not determine if you used the correct word. And it is ever so easy to accidentally drop a letter. There is a difference between "public place" and "pubic place." Most have a feature that estimates the reading skill require to understand it. It evaluates word size and sentence length. Ignore it. I am not interested in knowing if a grade eight reader can read it. The question is, can they understand it? That requires writing well. A complex subject is, by definition, complex. Perhaps a grade eighter cannot understand it, no matter how well you write. Many everyday activities are so complex they defy writing clearly. For example, write me instructions on how to tie my shoelaces. You can write with clarity, you can write with brevity. But you cannot avoid the subject's complexity. If you could, then the subject was never complex. But that does not mean you should accept the complexity. One must always try to simplify. You must reduce the subject to its simplest terms. Reduce it to a logical sequence of clearly thought-out sentences. This will help make it clear to your readers and yourself. You will learn if you knew as much about the subject as you had hoped. Writing out your knowledge in logical sentences will highlight your missing knowledge and faulty logic. Few subjects are more complex than Einstein's Theory of Relativity. It is not an easy subject to understand. Yet his 1916 book, The Theory of Relativity is a marvel of logic. He understands the reader’s knowledge of his theory is nonexistent. He leads the reader, step by step, going gently over the rough spots to help the reader. True, I get lost after the first half dozen chapters. But that is my weakness, not his carefully laid out logic. Word processors compare our writing to famous authors, notably Ernest Hemingway. He only used short sentences and small words. It makes for easy reading. And to write a book for popular consumption - that is the way to success. We do not write books. We write technical reports and memos, usually on complex subjects. A famous example of clarity, brevity and complexity is Lincoln's Gettysburg Address. He gave it at the dedication of the Gettysburg National Cemetery, honoring those who died in the Battle of Gettysburg. His brief speech was followed by the most famous speaker of the time, Edward Everett. Everett, clergyman, orator, educator, and diplomat whose many offices included US Representative from Massachusetts was the main speaker. He spoke for two hours. The newspapers praised Everett's speech and barely mentioned Lincoln's. Yet Everett was so impressed with Lincoln's speech that he wrote him a letter the next day saying, "I wish that I could flatter myself that I had come as near to the central idea of the occasion in two hours as you did in two minutes." As brief as the Gettysburg Address was- 270 words - it is a classical model of eloquence. It is famous not because it is American; it is famous because it is one of the most moving expressions of the democratic spirit. Grammar checkers estimate it requires a grade thirteen education to comprehend it, five times as complex as Ernest Hemingway writings. It rates the sentence structure very complex, requiring well above the average vocabulary to understand it. Lincoln said what he wanted, was true to himself. He wrote for himself. He did not demean his subject by diluting it for the masses. Ernest Hemingway commented on the speech by saying: "It wasn't by accident that the Gettysburg Address was so short. The laws of prose writing are as immutable as those of flight, of mathematics, of physics. Word Quality. I have talked about the importance of using short words and using vision words. Another word quality is how it sounds to the ear. While most of our writing is never read aloud, it is still heard in our mind. Certain words are beautiful to say. Some are ugly. A few sound awkward. "Got" is an ugly word. I wince every time I use it. As short as it is, it offers no vision. But its crime is that it sounds like you are clearing your throat. It is such a waste of a short word. "Filthy" is a beautiful word. Try it. It flows ever so nicely off your tongue. What a beautiful sounding name for a woman. "I would like you to meet my friend, Miss Filthy Smith." "Orange" completely disrupts the flow of a sentence. "If you Products Need Better Instruction Booklets For the Mechanically Challenged se of words. Take, for example, the word "approximate," a common engineering term. Odds are you would agree that it means: An inexact value adequate for a given purposeWe've all had them, those poorly illustrated guides to putting a retail product together or instructions on how to use a new piece of electronic equipment. What gives? For those of us who are mechanically challenged, this can be really frustrating. The world of electronics holds a special frustration for many, such as setting up a piece of computer equipment, for example. Once learned, they are usually not that bad, but it just takes getting used to.My new printer came today. Once again, I dropped everything to figure out how to set it up. What a job. Programming things is definitely not my strongpoint. It is good there's nobody watching when I'm working on these projects, as I get really annoyed with lousy directions, programs that don't load right (and have to be re-installed), along with other inevitable mishaps that come with buying new electronics. Programming my vcr is a nightmare, and setting up an all-in-one fax/printer/scanner isn't too far behind in my list of things that make me mental.Now, the printer is set up, and working fine. Phew. I always go through the phase of blaming it for things going wrong, only to find out later that it was my errors all along. I even called the toll-free number on the instructions, and the phone tech walked me through part of the process, all the way from India. Thank goodness for phone techs. Surely, he was laughing to himself, thinking this dumb lady doesn't know the box from the printer. But, in the end, the problem was a simple, overlooked step on my part.It would help us all out a great deal if companies put more thought into not only designing their products for those of us who need a little extra help in figuring out complicated instructions. Make sure all steps in the diagram are fully explained, don't just draw a picture and leave us to figure out what goes where. As an illustrator, it bugs me to see drawings that are poorly done, omit critical details or steps, and print useless information. It doesn't take endless time and money to put together a truly accurate drawing of a product, then label the steps in putting it together. The right illustrator should know how to do this without question. Don't skimp on money and let your cousin's brother who took one drawing class Those educated in the liberal arts and business, such as many of our senior executives, know the correct definition of "approximate." It means "almost exactly." The correct term for our use of "approximate" is "about." The error we make is assuming "approximate" has the same meaning as the mathematical term "approximation." Know what words mean. Another example: the difference between "Committed" and "Involved." A chicken was involved in the preparation of your breakfast. The pig was committed. Most grammar checkers object to using "but" and recommend "however." But "But" is correct. "However" is vague, boring. You run the risk of falling asleep before you finish saying it. "But" conjures up the vision of a smack in the head. It is a wake-up word. Use it. Shorter words are more prone to promote an image and have energy. Short words are short because they were created to make a point. Mark Twain said it best in a speech in 1908 and I quote: "An average English word is four letters and a half. By hard, honest labor I've dug all the large words out of my vocabulary and shaved it down 'till the average is three and a half. ... I never write "metropolis" for seven cents,- he was paid seven cents a word - because I can get the same money for "city." I never write "policeman," because I can get the same price for "cop." ... I never write "valetudinarian" at all, for not even hunger and wretchedness can humble me to the point where I will do a word like that for seven cents; I wouldn't do it for fifteen (cents)." Spell checkers are great but use with caution. They only check to see if you spelt the word correctly. It does not determine if you used the correct word. And it is ever so easy to accidentally drop a letter. There is a difference between "public place" and "pubic place." Most have a feature that estimates the reading skill require to understand it. It evaluates word size and sentence length. Ignore it. I am not interested in knowing if a grade eight reader can read it. The question is, can they understand it? That requires writing well. A complex subject is, by definition, complex. Perhaps a grade eighter cannot understand it, no matter how well you write. Many everyday activities are so complex they defy writing clearly. For example, write me instructions on how to tie my shoelaces. You can write with clarity, you can write with brevity. But you cannot avoid the subject's complexity. If you could, then the subject was never complex. But that does not mean you should accept the complexity. One must always try to simplify. You must reduce the subject to its simplest terms. Reduce it to a logical sequence of clearly thought-out sentences. This will help make it clear to your readers and yourself. You will learn if you knew as much about the subject as you had hoped. Writing out your knowledge in logical sentences will highlight your missing knowledge and faulty logic. Few subjects are more complex than Einstein's Theory of Relativity. It is not an easy subject to understand. Yet his 1916 book, The Theory of Relativity is a marvel of logic. He understands the reader’s knowledge of his theory is nonexistent. He leads the reader, step by step, going gently over the rough spots to help the reader. True, I get lost after the first half dozen chapters. But that is my weakness, not his carefully laid out logic. Word processors compare our writing to famous authors, notably Ernest Hemingway. He only used short sentences and small words. It makes for easy reading. And to write a book for popular consumption - that is the way to success. We do not write books. We write technical reports and memos, usually on complex subjects. A famous example of clarity, brevity and complexity is Lincoln's Gettysburg Address. He gave it at the dedication of the Gettysburg National Cemetery, honoring those who died in the Battle of Gettysburg. His brief speech was followed by the most famous speaker of the time, Edward Everett. Everett, clergyman, orator, educator, and diplomat whose many offices included US Representative from Massachusetts was the main speaker. He spoke for two hours. The newspapers praised Everett's speech and barely mentioned Lincoln's. Yet Everett was so impressed with Lincoln's speech that he wrote him a letter the next day saying, "I wish that I could flatter myself that I had come as near to the central idea of the occasion in two hours as you did in two minutes." As brief as the Gettysburg Address was- 270 words - it is a classical model of eloquence. It is famous not because it is American; it is famous because it is one of the most moving expressions of the democratic spirit. Grammar checkers estimate it requires a grade thirteen education to comprehend it, five times as complex as Ernest Hemingway writings. It rates the sentence structure very complex, requiring well above the average vocabulary to understand it. Lincoln said what he wanted, was true to himself. He wrote for himself. He did not demean his subject by diluting it for the masses. Ernest Hemingway commented on the speech by saying: "It wasn't by accident that the Gettysburg Address was so short. The laws of prose writing are as immutable as those of flight, of mathematics, of physics. Word Quality. I have talked about the importance of using short words and using vision words. Another word quality is how it sounds to the ear. While most of our writing is never read aloud, it is still heard in our mind. Certain words are beautiful to say. Some are ugly. A few sound awkward. "Got" is an ugly word. I wince every time I use it. As short as it is, it offers no vision. But its crime is that it sounds like you are clearing your throat. It is such a waste of a short word. "Filthy" is a beautiful word. Try it. It flows ever so nicely off your tongue. What a beautiful sounding name for a woman. "I would like you to meet my friend, Miss Filthy Smith." "Orange" completely disrupts the flow of a sentence. "If you Corona Mold Inspection - Important To The Success Of Your Business faulty logic.Are you a Corona business owner? If you are, there is a good chance that you take pride in your business, namely the appearance of it. For that reason, you will want to take steps to keep your business just the way that you want it to be. Have you ever had your business inspected for mold? If you have not, you may want to think about doing so, as there are a number of benefits to having your business undergo a Corona mold inspection.One of the many benefits to having your business establishment undergo a Corona mold inspection is for appearance purposes. It is no secret that mold is not attractive. In fact, it is downright ugly. There are some cases where mold starts out small and may not be as noticeable; however, it often spreads. If you do not know that you have mold and it spreads too much, you may end up spending a lot of money trying to get your mold removed. Scheduling an annual Corona mold inspection could prevent that from happening. A mold free building is a beautiful one.Not only is a mold free building a beautiful one, but it is also a healthy one. Although some types of mold are harmless, there are other types, like black mold, that are actually considered to be dangerous. That is why it is advised that you have your business regularly undergo a Corona mold inspection. It is your duty to provide your customers with a safe establishment to visit, as well as provide your employees with a safe place to work. In fact, not having your business undergo a Corona mold inspection could leave you open to liabilities should a dangerous mold problem develop further down the road.The above mentioned information mostly focuses on business owners that own their own establishments. If you are business owner who rents your building space, rather than own it, you will still want to be on the lookout for mold. Should you suspect that you may have a mold problem, you are advised to contact your landlord. Although many landlords try and cut down on their expenses, you will find that most want to find out if they have mold and get it taken care of right away. As with business owners who own their own establishments, landlords who have their buildings undergo a Corona mold inspection right away are likely to spend less Few subjects are more complex than Einstein's Theory of Relativity. It is not an easy subject to understand. Yet his 1916 book, The Theory of Relativity is a marvel of logic. He understands the reader’s knowledge of his theory is nonexistent. He leads the reader, step by step, going gently over the rough spots to help the reader. True, I get lost after the first half dozen chapters. But that is my weakness, not his carefully laid out logic. Word processors compare our writing to famous authors, notably Ernest Hemingway. He only used short sentences and small words. It makes for easy reading. And to write a book for popular consumption - that is the way to success. We do not write books. We write technical reports and memos, usually on complex subjects. A famous example of clarity, brevity and complexity is Lincoln's Gettysburg Address. He gave it at the dedication of the Gettysburg National Cemetery, honoring those who died in the Battle of Gettysburg. His brief speech was followed by the most famous speaker of the time, Edward Everett. Everett, clergyman, orator, educator, and diplomat whose many offices included US Representative from Massachusetts was the main speaker. He spoke for two hours. The newspapers praised Everett's speech and barely mentioned Lincoln's. Yet Everett was so impressed with Lincoln's speech that he wrote him a letter the next day saying, "I wish that I could flatter myself that I had come as near to the central idea of the occasion in two hours as you did in two minutes." As brief as the Gettysburg Address was- 270 words - it is a classical model of eloquence. It is famous not because it is American; it is famous because it is one of the most moving expressions of the democratic spirit. Grammar checkers estimate it requires a grade thirteen education to comprehend it, five times as complex as Ernest Hemingway writings. It rates the sentence structure very complex, requiring well above the average vocabulary to understand it. Lincoln said what he wanted, was true to himself. He wrote for himself. He did not demean his subject by diluting it for the masses. Ernest Hemingway commented on the speech by saying: "It wasn't by accident that the Gettysburg Address was so short. The laws of prose writing are as immutable as those of flight, of mathematics, of physics. Word Quality. I have talked about the importance of using short words and using vision words. Another word quality is how it sounds to the ear. While most of our writing is never read aloud, it is still heard in our mind. Certain words are beautiful to say. Some are ugly. A few sound awkward. "Got" is an ugly word. I wince every time I use it. As short as it is, it offers no vision. But its crime is that it sounds like you are clearing your throat. It is such a waste of a short word. "Filthy" is a beautiful word. Try it. It flows ever so nicely off your tongue. What a beautiful sounding name for a woman. "I would like you to meet my friend, Miss Filthy Smith." "Orange" completely disrupts the flow of a sentence. "If you have an orange house, burn it." You have to stop in mid-sentence just to say it. Having selected the correct words one must construct the sentence that sounds right. Read you work aloud. Your ear will identify the phrases and sentences that do not sound right. While the thought may be correct, somehow the sentence may sound awkward. Here is a classic example "These are the times that try men's souls." Thomas Paine, author of the 1776 pamphlet Common Sense, calling for American Independence through revolution, wrote it. "These are the times that try men's souls." Try rearranging the words to see if it can be made to sound better: How trying it is to live in times like these! This sounds like someone is ready to give up. These are trying times for men's souls. That makes it sound like wearying experience. Soul wise, these are trying times. Let's do our best to survive. That is just plain bad. All used the same words but only Paine expresses determination. Reading your writing out loud is a valuable tool. If you cannot repair a problem sentence structure then feel free to use my patented "Roe's Cure-all for Problem Sentences": get rid of it. It probably was not essential anyway. Just as we tend to avoid large crowds, we surely avoid large paragraphs. Make them short. Looking forward to reading a long paragraph is not pleasant. It is viewed as a challenge. Most will say: "Why bother? I have enough challenges in my life - why voluntarily add one more?" The Information Age Appreciate the difference between information and knowledge. If you are writing to give information, you are wasting your time and the reader’s. We are being buried in useless information. The Internet and mass publications flood us with information. Corporations sends out reams of information to us via email, faxes, computer reports, and pamphlets. 99.9% of it is useless to me. I do not seek information. I seek knowledge that I can convert to understanding and then, hopefully, to wisdom. Business spends far too much time measuring and reporting what can be reported while deliberately ignoring what should be reported and investigated. Why? They dare not publish internal documents criticizing the company for fear of the shareholders or the government gets access to it. Style Lastly, writing style. Forget writing style. Write for yourself with clarity. That is a great style. I wish I could tell you how to write well but I can’t. All I can do is to explain some of my thoughts on writing well. The rest is up to you and your ambitions.
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