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Hub You - On Eating Alone
Firing, sacking, letting go or terminating people is unpleasant. There are ways to minimise resentment, but why bother? Because most legal action and unpleasantness stems from dissatisfaction/resentment about the way things were handled - about how rather than what happened. Dismissal can be unfair because of the reason, or the way it was done, so you need to be extremely careful. In the law regarding employer-employee relationships, fairness is key. You must be fair, and be seen to be fair. But fairness, like beauty, is in the eye of the beholder - after being terminated, very few people have clear vision!Prepare a disciplin
Take a moment to paint a mental image of someone you hold in esteem as a leader. Focus on appearance, actions, habits, and life-style. When your picture appears sharp and clear, ask yourself these questions:o What specific personality characteristics does this person possess?o How does this person relate to others, professionally and socially?When you’ve examined thoroughly the qualities that you feel make this person a leader, ask yourself one more questions: Was this person born with such well developed leadership traits? The answer, though it may be startling to some, is that they are all learned, whether
I know, it sounds contrary to the entire concept of networking and approachability. Especially if you’ve read Keith Ferrazzi’s best selling book, Never Eat Alone. But hear me out on this one. Because eating alone (every once in a while) gives you an opportunity to do something you often forget to do while dining out with a client or coworker: observe.
Now, don’t think of it as eavesdropping, snooping or spying. It’s research. And it’s amazing what you can learn about approachability if you just immerse yourself in it, watch, and then listen.
So, I tried it yesterday. I ate at my favorite lunch spot, all by my lonesome. Just me, some gumbo and a book by John Maxwell. The smell of seafood filled the air, dozens of businesspeople talked about their plans for the week and servers frantically hustled around the floor to deliver their guests’ meals.
And here’s what I observed...
Over the years, business attire has changed significantly. Because of the sudden change in business dress code it is sometimes difficult to draw the line between what’s acceptable and what’s unacceptable. Business wear in the traditional sense is stringent. Traditional business attire, for men, purely consists of wearing a dress suit. This includes wearing a matching coat and slacks, a long sleeved dress shirt, a necktie, and dress shoes. Traditional business attire for women is comprised of a blouse layered by a suit jacket with a coordinating skirt or slacks, and a pair of pumps. Bright colors are generally discouraged for both me
So, I tried it yesterday. I ate at my favorite lunch spot, all by my lonesome. Just me, some gumbo and a book by John Maxwell. The smell of seafood filled the air, dozens of businesspeople talked about their plans for the week and servers frantically hustled around the floor to deliver their guests’ meals.
And here’s what I observed...
Would you agree that there are some people that seem to have a gift for delivering top customer service?Their voices are lively, they listen patiently, and they organize their explanations succinctly and effectively.And there are others who seem miscast in their roles. They’re impatient, irritating or irritated, and they’re confusing.It would be easy to impute skill to the first type. They’re successful and they’re well received, and generally we believe people who get results at anything are more able than others.They may have been born that way: cheerful, resilient, and happy to be of service.Whe
And here’s what I observed...
Do you send email to your Online audience to let them know about an upcoming teleclass, your service or your book? Do you have a seminar "flyer" on your web site? The biggest mistake professionals and entrepreneurs make is to announce, rather than promote themselves. Each piece you send or put on your web site should begin with the #1 copywriting winner--the headline. You only have a few seconds to capture your potential client's or customer's attention. If your headline doesn't sizzle, your Web site visitor will move on and never return. Remember, the headline is far more important than the copy beneath. <
1. Set an objective for each networking meeting – to talk to a particular person, to try different questioning techniques, to approach someone you usually would not.2. Act like a host not a guest. In other words, take responsibility for introducing yourself to people, and them to others, don’t wait for someone else to do it for you.3. Have your networking tools with you, whether that is an ample supply of business cards or a supply of open questions to ask.4. Listen to understand, not to spot a pause in the conversation into which you can jump with your own opinions.5. Similarly, ask questions which will
I paid my check, took my mint and thanked my server for doing a great job. When I got back to the office I hopped online to see if I could dig up some statistics on lunch meetings. Interestingly enough, I came across a great survey about lunch meeting etiquette developed by The Creative Group. It was conducted by an independent research firm and includes 250 responses from advertising executives and marketing executives among the nation's 1,000 largest companies.
Respondents were asked, "Which one of the following actions do you think would most hurt a professional's chances of impressing a current or potential client during a lunch meeting?"
"Displaying poor manners when interacting with the wait staff -- or anyone -- during a business meeting will prompt prospective clients and business partners to question whether they and their staff members will be treated the same," said Tracey Turner, executive director of The Creative Group. "Showing up late is a similar sign of disrespect."
Added Turner, "The key to a successful lunch meeting is making people feel comfortable. Behaving graciously throughout the meal will go a long way toward forming a positive working relationship."
That was the word I was looking for: comfort. After all, comfort is the axis upon which approachability rotates. Comfort is th
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