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  • Hub You - Personalized Sales: Should Clients be Called by Their First Names?

    Business Is Creator's Creation- Obey the Orders of The Lord!
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    rucial to closing the deal. Customers want to be treated with courtesy and respect. Give them these things and customers will come back again. Unfortunately, some businesse
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    I entered a famous clothing store. A sales associate approached me, helped me find what I needed, and offered to hang garments in the dressing room. "What is your first name?" she asked.

    "Harriet," I said without thinking. While I was in the dressing room other sales associates walked by and called, "How are things going Harriet?" A child in the next dressing room said my name. Then, just to drive the point home, check-out person handed me my receipt and said, "Thank you Harriet."

    I appreciated the thank-you, but not the first name. Having strangers call me by my first name is too personal for me.

    Whether you are selling products, services, or memberships, courtesy is crucial to closing the deal. Customers want to be treated with courtesy and respect. Give them these things and customers will come back again. Unfortunately, some businesses

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    ?" she asked.

    "Harriet," I said without thinking. While I was in the dressing room other sales associates walked by and called, "How are things going Harriet?" A child in the next dressing room said my name. Then, just to drive the point home, check-out person handed me my receipt and said, "Thank you Harriet."

    I appreciated the thank-you, but not the first name. Having strangers call me by my first name is too personal for me.

    Whether you are selling products, services, or memberships, courtesy is crucial to closing the deal. Customers want to be treated with courtesy and respect. Give them these things and customers will come back again. Unfortunately, some businesse

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    in the next dressing room said my name. Then, just to drive the point home, check-out person handed me my receipt and said, "Thank you Harriet."

    I appreciated the thank-you, but not the first name. Having strangers call me by my first name is too personal for me.

    Whether you are selling products, services, or memberships, courtesy is crucial to closing the deal. Customers want to be treated with courtesy and respect. Give them these things and customers will come back again. Unfortunately, some businesse

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    -you, but not the first name. Having strangers call me by my first name is too personal for me.

    Whether you are selling products, services, or memberships, courtesy is crucial to closing the deal. Customers want to be treated with courtesy and respect. Give them these things and customers will come back again. Unfortunately, some businesse

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    rucial to closing the deal. Customers want to be treated with courtesy and respect. Give them these things and customers will come back again. Unfortunately, some businesses do not understand this.

    A national e-survey conducted by Eticon, Inc., measured the impact of rudeness on business. A total of 1611 business people were contacted and 110 responded. Forty-three percent of the respondents said they had been ignored. Twenty-eight per cent said the sales associate acted is if he or she was doing them a favor to wait on them. And 13% said they were treated with a sour attitude, sarcasm, arguments, and smart remarks.

    So it is not surprising that 37% said they would take their business elsewhere. Even in a high-tech world courtesy is important. Personalized sales may be a marketing trend, but there is a gray area between personal and too personal

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