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  • Hub You - How to Set Up & Organize Your Customer Mailing List For Optimum Results

    Face Reality - Forced Career Change Will Happen During Your Working Life
    Most of us enter the world of work as employed and soon start to wish that we could change career or be our own boss.It is probably true that after a while a large percentage start dreaming they could work from home or start a home based business, few actually do something about it. They continue dreamingThese days this is in explicable because it is possible to change career no matter what your age or profession. There is now less continuity in employment so adaptability and being forced the make a career or job change could face anyone at any time. You are certain to know someone who has faced such a dilema.With the advent of the computer and associated equipment more and more people are changing career, deserting the corporate world and joining those of us who have successfully started our own businesses working from home and who continue to reap t
    fields to indicate when you want to send follow up literature to customers who don't order on the first try. You should put a date two weeks from the InqDate in FollowUp1, and one two weeks later than that in FollowUp2. Then, every day, you should run a search on these two fields to pull up any records that have today's date as a follow up date. You canteen print labels and put them on the envelopes and literature you have ready for follow ups. You should use the next three fields (SubDate, SubAmount, RenewDate) forth newsletter you publish (if you decide to publish one). These would have the date you receive their subscription, the amount they paid (You should s
    Strategies on Brand Building by Top Brand Gurus
    1. The fundamental law of Marketing is the Law of Leadership. It is better to be first than to be better. Microsoft launched in ’81 while Apple launched in ’84. Apple is better in hardware, software and other areas but has only 3% share while Microsoft has 94% share.2. Inspite of this law, every company focuses on being better. The best voted Marketing book in America is titled “Simply Better”.3. If first is perceived to be the best, then automatically the company will attract good people, good distributors and so on. The key is to create the perception in the mind that being first means being the best.4. To win the battle in the market one needs to win the battle in the mind. Xerox invented the laser printer. But did not enter the market. HP was the first. Red Bull was the first energy drink. Coca cola introduced KMX energy drink. Red Bull outsold KM
    Your list of customers who have previously bought from you is your most important asset. These are the customers who will provide you with return business, which is more profitable than the first sale. But, are you getting the most from your customer list? There are some secrets you should know, so you can squeeze the most benefits out of your mailing list.

    Most business' customer lists consist of this information: Name, Address, City, State, Zip. That's it. Unfortunately, this mailing list is almost worthless. You need to have more information in your files than just that. One mail order operator has a customer database with 32 information fields! You should be able to set these up in your computer's database, or, if you don't use a computer(you REALLY should), all this information should fit on a large size index card in a card file. Here are some more useful fields to include in your customer database:

    LastName; FirstName; Title; Position; CompanyName; Address1; Address2; City; State; Zip; PerPhone; BusPhone; FaxPhone; InqDate; ReferSource; FollowUp1; FollowUp2; SubDate; SubAmount; RenewDate;Purch1; Purch1Date; Purch1Amount; Purch2; Purch2Date; Purch2Amount; Purch3; Purch3Date; Purch3Amount; TotAmount; Comments; Cust#

    The first 10 fields (reading across) should be self-explanatory. Almost any address possible can be put into my database without having to leave out information or abbreviate. The next three are for phone numbers. You MUST have your customer's phone numbers, when possible, to be able to follow up quickly and efficiently. Making one phone call can be the difference between a big sale and NO sale.

    The InqDate field is where you record the date the customer first inquired about your products and services, and the date you sent the information, since it's always the same day (there's no excuse not to follow up your inquiries on the same day you receive them). This information, coupled with the ReferSource field, tells you when your ads are hitting, and how quickly people are responding to them. If you see that inquiries are coming in slowly, or long after the ad is out, you know that you need more action incentives in my next ad. The ReferSource field is where you enter the "key" from my ad. You should use a letter code after my street address to indicate which publication and issue the inquiry comes from. You should also code your mailings, for the same reason.

    You enter a date into the two FollowUp fields to indicate when you want to send follow up literature to customers who don't order on the first try. You should put a date two weeks from the InqDate in FollowUp1, and one two weeks later than that in FollowUp2. Then, every day, you should run a search on these two fields to pull up any records that have today's date as a follow up date. You canteen print labels and put them on the envelopes and literature you have ready for follow ups. You should use the next three fields (SubDate, SubAmount, RenewDate) forth newsletter you publish (if you decide to publish one). These would have the date you receive their subscription, the amount they paid (You should s

    Franchising or Independent Dealer; Are You Buying a Job?
    Many people who buy a franchise think they are buying a business of their own. In many regards it does resemble your own business. But in reality you are leasing or renting a business. Many who are Independent Dealers are also generally buying a job more than buying a business. Recently a think tanker type who is also a CPA stated that;"I have red over more than a few of these independent operator agreements. Many of these independent operators are nothing more than gas station attendants."Indeed and like 7-11 "adapt or die" attitude, as the Master Franchise from Japan said after he bought out Southland and told the dealers; "Now you do it our way!" So in essence all 7-11 owners are nothing more than employees who had to pay to buy themselves a job.Having written franchise agreements, I can say that the boilerplate bandits out there often have clauses
    ould be able to set these up in your computer's database, or, if you don't use a computer(you REALLY should), all this information should fit on a large size index card in a card file. Here are some more useful fields to include in your customer database:

    LastName; FirstName; Title; Position; CompanyName; Address1; Address2; City; State; Zip; PerPhone; BusPhone; FaxPhone; InqDate; ReferSource; FollowUp1; FollowUp2; SubDate; SubAmount; RenewDate;Purch1; Purch1Date; Purch1Amount; Purch2; Purch2Date; Purch2Amount; Purch3; Purch3Date; Purch3Amount; TotAmount; Comments; Cust#

    The first 10 fields (reading across) should be self-explanatory. Almost any address possible can be put into my database without having to leave out information or abbreviate. The next three are for phone numbers. You MUST have your customer's phone numbers, when possible, to be able to follow up quickly and efficiently. Making one phone call can be the difference between a big sale and NO sale.

    The InqDate field is where you record the date the customer first inquired about your products and services, and the date you sent the information, since it's always the same day (there's no excuse not to follow up your inquiries on the same day you receive them). This information, coupled with the ReferSource field, tells you when your ads are hitting, and how quickly people are responding to them. If you see that inquiries are coming in slowly, or long after the ad is out, you know that you need more action incentives in my next ad. The ReferSource field is where you enter the "key" from my ad. You should use a letter code after my street address to indicate which publication and issue the inquiry comes from. You should also code your mailings, for the same reason.

    You enter a date into the two FollowUp fields to indicate when you want to send follow up literature to customers who don't order on the first try. You should put a date two weeks from the InqDate in FollowUp1, and one two weeks later than that in FollowUp2. Then, every day, you should run a search on these two fields to pull up any records that have today's date as a follow up date. You canteen print labels and put them on the envelopes and literature you have ready for follow ups. You should use the next three fields (SubDate, SubAmount, RenewDate) forth newsletter you publish (if you decide to publish one). These would have the date you receive their subscription, the amount they paid (You should s

    Get a Job! Tips for Organizing Your Resume
    Whether you're a Vice President of Marketing or a recent college grad, your resume is the 'key' to opening the doors of employment. It is an employer's first impression of you and believe it or not, many hiring officials spend less than thirty seconds reviewing it. With only fleeting moments to make a first impression, it is imperative that your resume be organized.Polish your shoes, practice your handshake, and take note of some tips for creating an organized resume that will catch the eye of even the most weary of HR associates:Start by sitting down with your old resume and a timer. Give yourself fifteen seconds to read it. How far did you get? Were you able to read the whole page? Besides 'getting your foot in the door,' your goal is to create a resume that can be scanned top to bottom in less than 30 seconds. It must be organized to punctu
    Purch2Amount; Purch3; Purch3Date; Purch3Amount; TotAmount; Comments; Cust#

    The first 10 fields (reading across) should be self-explanatory. Almost any address possible can be put into my database without having to leave out information or abbreviate. The next three are for phone numbers. You MUST have your customer's phone numbers, when possible, to be able to follow up quickly and efficiently. Making one phone call can be the difference between a big sale and NO sale.

    The InqDate field is where you record the date the customer first inquired about your products and services, and the date you sent the information, since it's always the same day (there's no excuse not to follow up your inquiries on the same day you receive them). This information, coupled with the ReferSource field, tells you when your ads are hitting, and how quickly people are responding to them. If you see that inquiries are coming in slowly, or long after the ad is out, you know that you need more action incentives in my next ad. The ReferSource field is where you enter the "key" from my ad. You should use a letter code after my street address to indicate which publication and issue the inquiry comes from. You should also code your mailings, for the same reason.

    You enter a date into the two FollowUp fields to indicate when you want to send follow up literature to customers who don't order on the first try. You should put a date two weeks from the InqDate in FollowUp1, and one two weeks later than that in FollowUp2. Then, every day, you should run a search on these two fields to pull up any records that have today's date as a follow up date. You canteen print labels and put them on the envelopes and literature you have ready for follow ups. You should use the next three fields (SubDate, SubAmount, RenewDate) forth newsletter you publish (if you decide to publish one). These would have the date you receive their subscription, the amount they paid (You should s

    What You Need to Know About CRM
    1. It’s all about the customer. Some companies focus too much on expensive CRM programs and elaborate IT departments and not enough on what is at the core of CRM. CRM programs need to be designed to appeal to the business’ customers. The best Call Centers are the ones which customers find easy to navigate. The best CRM vendors have the customer satisfaction in mind when designing their CRM applications.2. On-demand is the way to go. Many vendors offer traditional CRM programs and service. I believe, however, that On-demand CRM is the way to go. On-demand CRM is different from traditional methods in that instead of requiring companies to hire new IT people, and use extensive resources to implement elaborate CRM programs, the software comes with support. On-demand CRM is no longer the “bring your own IT department” approach. Many vendors like Salesforce.com, Siebel,
    ince it's always the same day (there's no excuse not to follow up your inquiries on the same day you receive them). This information, coupled with the ReferSource field, tells you when your ads are hitting, and how quickly people are responding to them. If you see that inquiries are coming in slowly, or long after the ad is out, you know that you need more action incentives in my next ad. The ReferSource field is where you enter the "key" from my ad. You should use a letter code after my street address to indicate which publication and issue the inquiry comes from. You should also code your mailings, for the same reason.

    You enter a date into the two FollowUp fields to indicate when you want to send follow up literature to customers who don't order on the first try. You should put a date two weeks from the InqDate in FollowUp1, and one two weeks later than that in FollowUp2. Then, every day, you should run a search on these two fields to pull up any records that have today's date as a follow up date. You canteen print labels and put them on the envelopes and literature you have ready for follow ups. You should use the next three fields (SubDate, SubAmount, RenewDate) forth newsletter you publish (if you decide to publish one). These would have the date you receive their subscription, the amount they paid (You should s

    What Is A Metal Detector
    As the name suggests a Metal Detector is a kind of instrument, which is used to detect metal with the help of electromagnetic induction. It helps in the detection of land mines, weapons like knives or guns at airports, in treasure hunting or in archeology. It can also be helpful in detecting foreign bodies in food. Construction industries find it useful in detecting steel reinforcing bars present in concretes, pipes, or wires in walls and floors. It can sense any electrically conductive piece of metal. Metal detectors came into being around the end of the 19th century.Metal detectors have many applications. In archeology metal detectors are of good help. But in some countries like France and Sweden law prohibits metal detectors, but with special permission it can be used. In spite of all these restrictions the contribution of metal detectors in this area cannot be
    fields to indicate when you want to send follow up literature to customers who don't order on the first try. You should put a date two weeks from the InqDate in FollowUp1, and one two weeks later than that in FollowUp2. Then, every day, you should run a search on these two fields to pull up any records that have today's date as a follow up date. You canteen print labels and put them on the envelopes and literature you have ready for follow ups. You should use the next three fields (SubDate, SubAmount, RenewDate) forth newsletter you publish (if you decide to publish one). These would have the date you receive their subscription, the amount they paid (You should sometimes run special prices), and the date you want to send subscription renewal information (usually 10 1/2 months from the SubDate). You can then print labels in the same manner as you do for the FollowUp fields. Next come the Purchase fields. You should have three sets of purchase fields, one for each purchase the customer makes. In the Purch1field, enter a code for the product they have purchased. The other two fields get the date and amount of the purchase. The second and third sets of fields get the same information for the customer’s second and third purchases. The best customers to mail offers to are the ones that have purchased within the last90 days, so you don't have to worry about many customers making more than three purchases during that time period (though I hope they will!). If someone does make a fourth purchase, move the second and third sets of data up to the first and second lines, and enter the new purchase information in the third data set.

    These fields are extremely important. You can instantly pull up a list of customers that have purchased within the past 90 days, or60 days, or 30 days, or even 15 days. When you rent out your house mailing list, this information is vital. The rental amount you can charge increases as the amount of time since the customer's purchase decreases. The next field in my database is TotAmount, which contains a formula to calculate the total dollar amount that the customer has purchased from me to date.

    The Comments field is used to store any miscellaneous information about the customer that you think is important to know. Use the final field, Cust#, for a specially coded customer number that you assign each customer. Use this code to identify the recipient of any commissions you may pay to customers who have brought business my way. That's a lot of information, and you may be wondering why I would need all of that. Well, I've already told you how to use the purchase data fields for identifying the "age" of the customers. You can also use the TotAmount field to compile a list of customers who have bought more than a certain amount from you. Together, these field searches can be used to produce a customized mailing list of, for example, customers who have bought more than $50 in the past 30 days. These would be the most responsive people to mail to, and would render the highest rental rate of my customer list.

    You can also use certain mailing list fields to identify people who should be dropped from my list. For example, you can search for customers with FollowUp2 dates that are four weeks past today’s date, and TotAmounts of zero. These customers could be erased from the list.

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