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Hub You - Marketing Without Ego
Redefining Success: Ethics - Consequences and Lessons from Prison r goal of making a living. But, in order to create a successful business our orientation must be from the standpoint of serving others. It is by serving others that we serve ourselves. Of all of the business blunders, this is probably the one that leads the way to slow growth or to eventual business failure. Each day, we need to evaluate our activities. Certainly we must handle various administrative and operational tasks for our business. But, aside from these, all other activities need to be focused around serving our clients. Ask yourself the question: Is what I’m doing serving or going to serve the needs and requirements of my clientele? If the answer is “no”, re-evaluate whyHave you ever had one of those “ah-ha” moments when you quickly gained a greater awareness than you ever had before? I must say, that as bad as I felt in this place, prison was an intense learning lab. I didn’t know that going in, but in retrospect I am glad I took notes, because the lessons and opportunities for growth were coming at me quickly. How easy it would have been to miss those lessons.Often folks grow weary when they hear people talk of learning through adversity. All too often we prefer life to be a smooth ride with few bumps in the road. Fortunately, I’ve experienced both and while there is joy in a calm pleasant ride, more times than not my greatest learning has been during turbulent times. The next section that follows is an excerpt from my Memoirs from Prison. In each of these one can capture a learning pearl – something that can be applied in everyday life, if only we let it.October 5, 1995.Buck, my roommate, and I talked for a long while last night. He is a spiritual person, doing his time, the best he can. He has five children in been in federal penitentiary in Atlanta, Georgia. I'm surprised, but I like this guy The Easy Way to Wash Cars at a Carwash is to Hire Illegal Aliens Our ego can get in the way of marketing our business. From our need to be right, to talking about ourselves incessantly; coming from an attitude of arrogance to getting attached to the outcomes of what we do, these are just some of the ways our ego can get in our way.We are probably all aware at this point in our lives that many illegal aliens work at carwashes and even with the pretend crack down on illegal immigration and the outrage of citizens in the United States of America it is obvious that nothing has changed at the carwashes, they are still hiring illegal aliens.This has been going on for decades and having been in the carwash industry myself, I was always completely appalled by these violations our competition was committing against our immigration laws. You see in my travels I have also visited over 3000 coin-op car washes, 700 full service car washes, 3800 roll-over car washes, and even had my Corporate Command Center washed at over 100 different truck washes. Personally I have viewed the units of over 1000 plus mobile washing units and visited every other major manufacturer of washing equipment. I can tell you although my competition in the mobile carwash business generally did not hire illegal aliens, some where illegal aliens themselves.And the fixed site carwash owners, well let’s just say most of them used illegal alien labor. And as far as “used” it was really closer to “Exploited” as they wi If it’s all about us, then it isn’t about our customers. It’s imperative that we are aware of how we conduct our selves and the impact it may be having on our success. Our ego, however, can serve us as well. Our ego can help us in setting boundaries and standards of performance. It can give us the confidence to know we can make a positive difference for our clients. If we can’t believe in what we do, no one else will. Ego, in a healthy way, is about playing to our strengths and not to our weaknesses. How can we step away from our ego and market our business more effectively? 1. Maintain an open mind. When we come from a place of ego, we tend to be narrowly scoped. Usually we have difficulty seeing beyond what we can understand. We think we know the only way, that we have all of the answers. Business success, however, demands that we see the bigger picture. We must be open to new ideas, trends, opinions, and most importantly, to the variety of potential customers or clients with whom we’ll undoubtedly interface. An open perspective may lead us to developing new and innovative products or programs. It may allow us to seek out others who we might otherwise dismiss, possibly creating the opportunity for strategic business alliances or partnerships. An open mind opens us up to opportunities. 2. Listen more than you speak. It’s been said that we were given two ears and one mouth so that we could listen twice as much as we speak. While there is definitely merit to this statement, it really goes one step deeper. Almost every single time we speak, we are speaking from a place of ego. We are talking about ourselves, something we saw, something we did, something we have an opinion about. While that is all good and fine, when it comes to business we need to make some adjustments. Business is about serving the needs of others, specifically your target market. It’s all about them. To be successful, you need to listen to what they say. What are their biggest problems, needs, and desires? What are they looking for you to do for them? How can your products or services solve their problems? The only way to determine that is by listening closely and carefully. When you speak, come from a place of inquiry and curiosity. And, make sure that everything you speak about relates back to the client in some way. 3. Serve others instead of ourselves. Most of us are in business to make money. That end is worthy and necessary to meet our goal of making a living. But, in order to create a successful business our orientation must be from the standpoint of serving others. It is by serving others that we serve ourselves. Of all of the business blunders, this is probably the one that leads the way to slow growth or to eventual business failure. Each day, we need to evaluate our activities. Certainly we must handle various administrative and operational tasks for our business. But, aside from these, all other activities need to be focused around serving our clients. Ask yourself the question: Is what I’m doing serving or going to serve the needs and requirements of my clientele? If the answer is “no”, re-evaluate why Online Advertising Versus Traditional Media Advertising else will.Before I compare today's online advertising with traditional media advertising I will make an analogy.If you've been on the Internet for as long as I have, you probably noticed that things have changed dramatically. About 6, 7 years if you were using online dating sites it was a lot easier to connect with people that were genuinely interested in chatting with you and then meeting you if things were going well. Nowadays things are much different. People do not hesitate to chat online with you but suddenly stop. They might even give you their phone numbers, but if you attempt to call them, they won't return your calls and you'll never hear from them.When you advertise on the Internet and that you get online inquiries the exact same thing happens. If you try to email or call someone after they inquired about your products or services at your site, you may leave them messages and 9 out of 10 times they won't even bother returning your calls or emailing you back.The Internet is the most impersonal thing you'll ever come across in your lifetime. People go online, browse sites but although they may inquire at your site they do not commit to anythin Ego, in a healthy way, is about playing to our strengths and not to our weaknesses. How can we step away from our ego and market our business more effectively? 1. Maintain an open mind. When we come from a place of ego, we tend to be narrowly scoped. Usually we have difficulty seeing beyond what we can understand. We think we know the only way, that we have all of the answers. Business success, however, demands that we see the bigger picture. We must be open to new ideas, trends, opinions, and most importantly, to the variety of potential customers or clients with whom we’ll undoubtedly interface. An open perspective may lead us to developing new and innovative products or programs. It may allow us to seek out others who we might otherwise dismiss, possibly creating the opportunity for strategic business alliances or partnerships. An open mind opens us up to opportunities. 2. Listen more than you speak. It’s been said that we were given two ears and one mouth so that we could listen twice as much as we speak. While there is definitely merit to this statement, it really goes one step deeper. Almost every single time we speak, we are speaking from a place of ego. We are talking about ourselves, something we saw, something we did, something we have an opinion about. While that is all good and fine, when it comes to business we need to make some adjustments. Business is about serving the needs of others, specifically your target market. It’s all about them. To be successful, you need to listen to what they say. What are their biggest problems, needs, and desires? What are they looking for you to do for them? How can your products or services solve their problems? The only way to determine that is by listening closely and carefully. When you speak, come from a place of inquiry and curiosity. And, make sure that everything you speak about relates back to the client in some way. 3. Serve others instead of ourselves. Most of us are in business to make money. That end is worthy and necessary to meet our goal of making a living. But, in order to create a successful business our orientation must be from the standpoint of serving others. It is by serving others that we serve ourselves. Of all of the business blunders, this is probably the one that leads the way to slow growth or to eventual business failure. Each day, we need to evaluate our activities. Certainly we must handle various administrative and operational tasks for our business. But, aside from these, all other activities need to be focused around serving our clients. Ask yourself the question: Is what I’m doing serving or going to serve the needs and requirements of my clientele? If the answer is “no”, re-evaluate why Attack Of The Scumbag - Beware The Entrpreneurial Sociopath (Part I) ive products or programs. It may allow us to seek out others who we might otherwise dismiss, possibly creating the opportunity for strategic business alliances or partnerships. An open mind opens us up to opportunities.One of my favorite maxims is “just because you’re paranoid doesn’t mean they aren’t out to get you”. I generally apply it the quote to government, but in a business world pretty well wrapped up into pseudo-new-age “secrets”; it helps to remember that you can’t “positive think” your way out of every situation. All the good vibrations in the world are not going to make some people behave with honor and integrity. In business, there are people whose ill will and appetite for destruction cannot be satiated. These are the entrepreneurial sociopaths.It’s no wonder to me that criminals and entrepreneurs have similar personality traits. We entrepreneurs are not get in line, play by the rules, and do what we’re told kind of people. By nature entrepreneurs have big egos. I do, and odds are you do, too. After all, we got into this game knowing the failure rate and audaciously thinking we were uniquely qualified to beat it. Something about us says we’re different, and we know better. The problem with bad natured entrepreneurs is that they are in fact the sociopaths of the business world, and often times it’s only short leap for them to the criminal world. 2. Listen more than you speak. It’s been said that we were given two ears and one mouth so that we could listen twice as much as we speak. While there is definitely merit to this statement, it really goes one step deeper. Almost every single time we speak, we are speaking from a place of ego. We are talking about ourselves, something we saw, something we did, something we have an opinion about. While that is all good and fine, when it comes to business we need to make some adjustments. Business is about serving the needs of others, specifically your target market. It’s all about them. To be successful, you need to listen to what they say. What are their biggest problems, needs, and desires? What are they looking for you to do for them? How can your products or services solve their problems? The only way to determine that is by listening closely and carefully. When you speak, come from a place of inquiry and curiosity. And, make sure that everything you speak about relates back to the client in some way. 3. Serve others instead of ourselves. Most of us are in business to make money. That end is worthy and necessary to meet our goal of making a living. But, in order to create a successful business our orientation must be from the standpoint of serving others. It is by serving others that we serve ourselves. Of all of the business blunders, this is probably the one that leads the way to slow growth or to eventual business failure. Each day, we need to evaluate our activities. Certainly we must handle various administrative and operational tasks for our business. But, aside from these, all other activities need to be focused around serving our clients. Ask yourself the question: Is what I’m doing serving or going to serve the needs and requirements of my clientele? If the answer is “no”, re-evaluate why When Great Customer Service Is Not Enough; Firing the Customer d to make some adjustments. Business is about serving the needs of others, specifically your target market. It’s all about them. To be successful, you need to listen to what they say. What are their biggest problems, needs, and desires? What are they looking for you to do for them? How can your products or services solve their problems? The only way to determine that is by listening closely and carefully. When you speak, come from a place of inquiry and curiosity. And, make sure that everything you speak about relates back to the client in some way.If you are in business for yourself you have certainly had customers who are the customers from hell. You try everything you can including giving them free service, comp’ing their meal or even giving them discounts or free extras, yet the more you do the more they complain.Some people just like to complain a lot and that is one thing, but when they take advantage of you can make a scene in front of other customers they make the experience of your location less desirable to other customers and actually they will hurt your business. There comes a point at which each company must decide if they should fire the customer and put them on a do not serve lest.I am not suggesting that you should put up a sign that says in your business; we reserve the right to refuse service to anyone. However, it might be a good policy of your business to consider such internal procedures or policies to prevent such customers for running your business instead of you.When great service and excellence in customer service is not enough perhaps you should look into firing the customer. This is not to say you should not own up your own mistakes or fix problems when y 3. Serve others instead of ourselves. Most of us are in business to make money. That end is worthy and necessary to meet our goal of making a living. But, in order to create a successful business our orientation must be from the standpoint of serving others. It is by serving others that we serve ourselves. Of all of the business blunders, this is probably the one that leads the way to slow growth or to eventual business failure. Each day, we need to evaluate our activities. Certainly we must handle various administrative and operational tasks for our business. But, aside from these, all other activities need to be focused around serving our clients. Ask yourself the question: Is what I’m doing serving or going to serve the needs and requirements of my clientele? If the answer is “no”, re-evaluate why Corporate Awards 101 r goal of making a living. But, in order to create a successful business our orientation must be from the standpoint of serving others. It is by serving others that we serve ourselves. Of all of the business blunders, this is probably the one that leads the way to slow growth or to eventual business failure. Each day, we need to evaluate our activities. Certainly we must handle various administrative and operational tasks for our business. But, aside from these, all other activities need to be focused around serving our clients. Ask yourself the question: Is what I’m doing serving or going to serve the needs and requirements of my clientele? If the answer is “no”, re-evaluate why you are doing it. You may be wasting time, money, and energy pursuing activities that will have no value. Orient everything you do around serving others and you’ll naturally end up serving yourself as well.One universal and noteworthy characteristic of human beings is to seek accolades for their accomplishments. From childhood to maturity we are captivated by the lust for recognition in some form or the other especially for remarkable work (if any) done by us. Bearing this essential human feature in mind, Homo sapiens have invented diverse ways to compliment a person’s achievements.Speech is a viable means to honor a person in our day-to-day life. But apart usual living in areas like corporate sector, words are not enough to regard an employee’s outstanding contribution; there ought to be something more to proclaim his attainment. For this, the corporate world relies largely on awards. An award is an ideal way to express the unspoken feelings of one and many other individuals towards its recipient. Since the corporate prizes are not mere an emblem of appreciation and gratitude but also an instrument to boost up one’s morale and trigger further progress, they should be perceivably exclusive or special. A paradigm case in point is awards made of crystal. Crystal has always served as a mark of opulence, purity and fineness. So, crystal awards too are immensely 4. Practice humility. Humility or the state of being humble is an absolute must in business. For no matter what we do in life, there will always be times when we cannot control what is happening around us or to us. By developing an attitude of gratitude and being thankful in the moment for things going well, we’ll be able to weather the storm much better when things go awry. Practicing humility means that we must face our own failures and imperfections. It also means that we must know our place when it comes to dealing with others – that we must treat others as we would like to be treated. It demands that we set aside our ego and realize that we are no better and no worse than anyone else; that we are on our own path that is unique to us and for us. There is no place for ego in a humble heart. 5. Don’t get attached to outcomes. Being attached to outcomes is a surefire path to disappointment and a waste of our mental energies. It is our ego that fuels our intense desire to create specific outcomes. And, just like clockwork, this type of attitude leads to disappointment when the desired outcome fails to manifest. No one can control the outcome of a situation. All we can do is make decisions, based on the best data possible. There are a myriad of intervening circumstances that can derail even the best of plans. For this reason, it’s important to set aside our egos and understand we only have so much power to steer our course. We need to develop a sense of peace that we have made the best decisions based upon what we know and leave it at that. 6. Avoid perfection. A big ego usually accompanies an attitude that everything has to be perfect. Perfect is an impossible idealism that keeps people from moving forward and accomplishing all that they can. Perfection will prevent you from giving a speech because you don’t think its good enough. Perfection will stop you from writing a book, making a phone call to a prospect, or presenting a teleclass on a topic you love. Don’t let this unproductive attitude invade your life. It’s rooted in ego – a need to be right, a need to be better than others and beyond reproach. Ironically, most people are not drawn to perfectionists, as they are often perceived as uptight, unrealistic, and better than everyone else. Your clients will be drawn to you because of who you are -- failures, mistakes, and imperfections – the whole nine yards. People will seek you out because you are a real person – someone they can identify with. Don’t let perfection stand in the way of
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