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    Who Decides Good Customer Service?
    “Hey, Joe, your service stinks. Get this kid a chocolate milkshake.”Those are the words I heard as a kid on my first trip to an ice cream parlor near where my grandmother lived. Back then, there were no special people or computer programs needed to determine whether or not a business provided excellent customer service. Customers were ready, willing and able to tell you when things did not measure up to their satisfaction.Today, businesses large and small use “experts” to tell them if they are conducting business the way they should.Sometimes those experts are the accountants who pour
    ow we know we'll make our plane and we know we'll have a place to sleep while on our trip.

    All this for a week or two of fun and pleasure! In fact, many people put a lot more effort and planning into a one-week vacation than they do into creating a plan for their business.

    While vacations are important (I'm all for playing, especially when you work hard!) your business is your livelihood.

    So I've come full circle, back to the question, why don't more small business owners create a marketing plan for their business?

    My guess is they may not know how, they may not want to take the time and I'll bet many of them just don't realize what operating without a plan is costing them.

    Let me leave you with one final thought ... this is one my daughter and I came up with during our brainstorming (she's 16 years old with a new drivers license and a car so that may explain the focus on cars

    The Sometimes Life Of The Early-Stage, Mid-Stage And Even Late-Stage Entrepreneur Can Be Scattered
    The word entrepreneur has become a catch all title for just about everyone and anyone who starts and or builds a business. I’ve always had a bit of trouble throwing that overused, imported moniker around because I believe it’s not always applied in the correct manner.Is an entrepreneur someone who takes the family business and keeps it going? Is it the person who builds a new division of the company where they’re employed? Or should it be reserved for only those who have put everything on the line in order to build their business? I’ll opt for the latter.I’ll never forget being at an area Chamb
    I was working on a new E-Course the other day when I got to the lesson that addresses the importance of having a marketing plan and I immediately thought, "no one's going to want to read this one."

    My 16-year-old daughter happened to be in my office at the time, and I explained to her that while most business owners want to be good marketers and be successful, for whatever reason, the idea of having to create a marketing plan turns them off.

    Or, they're just not interested in creating a plan, don't know how to create one, or they simply don't think they need one.

    So I started thinking maybe I should rename them. What if we called them "Success Plans." Would you dare start the year without one? Especially if you knew that was THE way to achieve success?

    Anyway, to help get my point across - that marketing plans are important - my daughter and I started brainstorming analogies we thought people might be able to relate to.

    I explained to her that in the introduction to my 10stepmarketing System, I compare a marketing plan to a road map. I asked her, "What do you think would happen if you decided to go on a road trip but didn't have a clear destination or a map?" (she's a new driver plus we travel every weekend to her travel softball tournaments).

    "You'd probably get lost," she replied, knowing we HAVE gotten lost when we've taken off on weekends without directions! Then she continued, "You'd end up somewhere, but probably not where you want to be."

    "Exactly!" I replied.

    I explained to her that a marketing plan is just like a road map. It's the best way to ensure a business will end up where the business owner wants it to be. Whether that's in terms of the type of business it becomes, its size, how many products or services it provides, or how much money it makes.

    Then I told her that when I teach, I often use the analogy of going grocery shopping without a list. Now, if you've ever done this you know what happens (especially if you ALSO shop while you're hungry!). You spend twice as much money AND you come home with all kinds of stuff you really don't need.

    Operating your business without a marketing plan is sort of like that, too. You very often spend twice as much money and get fewer results, or you end up spending money on marketing activities you don't really need or that don't contribute to achieving the goals you want to achieve.

    Why is that? Because you don't have anything to guide you in your decision-making about what marketing to do and what to pass on.

    Think about all the things in our lives we DO plan. Birthday parties. Vacations. Weddings. Having children. Buying a home. And yes, even the little things like planning to go grocery shopping by taking the time to create a list of what we need to make spaghetti for dinner on Thursday night.

    Many of those things we would never think of doing without first planning them out.

    Take going on vacation, for example.

    We research the destination. Where do we want to go?

    We research transportation options. How do we want to get there? How much money do we want to spend? We then book airline tickets and rental cars or we decide to drive our own car.

    We research accommodations. Where do we want to stay? Do we want to camp out or stay in a 4-star hotel? How much do we want to spend? And we make our reservations based on the answers to these questions.

    What do we want to do while we're on vacation? What places do we want to visit? Then we make plans or buy tickets so we can do those things while we're there.

    We get an itinerary and we follow it. That's how we know we'll make our plane and we know we'll have a place to sleep while on our trip.

    All this for a week or two of fun and pleasure! In fact, many people put a lot more effort and planning into a one-week vacation than they do into creating a plan for their business.

    While vacations are important (I'm all for playing, especially when you work hard!) your business is your livelihood.

    So I've come full circle, back to the question, why don't more small business owners create a marketing plan for their business?

    My guess is they may not know how, they may not want to take the time and I'll bet many of them just don't realize what operating without a plan is costing them.

    Let me leave you with one final thought ... this is one my daughter and I came up with during our brainstorming (she's 16 years old with a new drivers license and a car so that may explain the focus on cars

    Construction Fasteners
    Construction fasteners are those that are used in the construction business. These fasteners include thousands of variety of screws, nuts, bolts, pins, and hinges. Construction fasteners can be custom made and are also available in the retail as well as wholesale market. Traditionally, fasteners that are used for construction purposes are heavy and sturdy compared to deck fasteners or normal screws and bolts.Construction fasteners are used for commercial, residential, and industrial purposes. Every type of construction requires fasteners, from small house to a large factory. Many inventions and innova
    ought people might be able to relate to.

    I explained to her that in the introduction to my 10stepmarketing System, I compare a marketing plan to a road map. I asked her, "What do you think would happen if you decided to go on a road trip but didn't have a clear destination or a map?" (she's a new driver plus we travel every weekend to her travel softball tournaments).

    "You'd probably get lost," she replied, knowing we HAVE gotten lost when we've taken off on weekends without directions! Then she continued, "You'd end up somewhere, but probably not where you want to be."

    "Exactly!" I replied.

    I explained to her that a marketing plan is just like a road map. It's the best way to ensure a business will end up where the business owner wants it to be. Whether that's in terms of the type of business it becomes, its size, how many products or services it provides, or how much money it makes.

    Then I told her that when I teach, I often use the analogy of going grocery shopping without a list. Now, if you've ever done this you know what happens (especially if you ALSO shop while you're hungry!). You spend twice as much money AND you come home with all kinds of stuff you really don't need.

    Operating your business without a marketing plan is sort of like that, too. You very often spend twice as much money and get fewer results, or you end up spending money on marketing activities you don't really need or that don't contribute to achieving the goals you want to achieve.

    Why is that? Because you don't have anything to guide you in your decision-making about what marketing to do and what to pass on.

    Think about all the things in our lives we DO plan. Birthday parties. Vacations. Weddings. Having children. Buying a home. And yes, even the little things like planning to go grocery shopping by taking the time to create a list of what we need to make spaghetti for dinner on Thursday night.

    Many of those things we would never think of doing without first planning them out.

    Take going on vacation, for example.

    We research the destination. Where do we want to go?

    We research transportation options. How do we want to get there? How much money do we want to spend? We then book airline tickets and rental cars or we decide to drive our own car.

    We research accommodations. Where do we want to stay? Do we want to camp out or stay in a 4-star hotel? How much do we want to spend? And we make our reservations based on the answers to these questions.

    What do we want to do while we're on vacation? What places do we want to visit? Then we make plans or buy tickets so we can do those things while we're there.

    We get an itinerary and we follow it. That's how we know we'll make our plane and we know we'll have a place to sleep while on our trip.

    All this for a week or two of fun and pleasure! In fact, many people put a lot more effort and planning into a one-week vacation than they do into creating a plan for their business.

    While vacations are important (I'm all for playing, especially when you work hard!) your business is your livelihood.

    So I've come full circle, back to the question, why don't more small business owners create a marketing plan for their business?

    My guess is they may not know how, they may not want to take the time and I'll bet many of them just don't realize what operating without a plan is costing them.

    Let me leave you with one final thought ... this is one my daughter and I came up with during our brainstorming (she's 16 years old with a new drivers license and a car so that may explain the focus on cars

    Reaching Out to Your Community
    As you continue to build your small, local business, one of the easiest marketing approaches in attracting new customers is to embrace your community, while using your web site to gain recognition. A strong community presence brings about notoriety and longevity to your venture.People who use the Internet often are seeking a business closest to them or where they plan to be, so they can easily find what they need. To help visitors navigate to your web site, list it with other well-known web site directories and associations, including your State’s tourism and visitor association, the yellow pages onli
    s.

    Then I told her that when I teach, I often use the analogy of going grocery shopping without a list. Now, if you've ever done this you know what happens (especially if you ALSO shop while you're hungry!). You spend twice as much money AND you come home with all kinds of stuff you really don't need.

    Operating your business without a marketing plan is sort of like that, too. You very often spend twice as much money and get fewer results, or you end up spending money on marketing activities you don't really need or that don't contribute to achieving the goals you want to achieve.

    Why is that? Because you don't have anything to guide you in your decision-making about what marketing to do and what to pass on.

    Think about all the things in our lives we DO plan. Birthday parties. Vacations. Weddings. Having children. Buying a home. And yes, even the little things like planning to go grocery shopping by taking the time to create a list of what we need to make spaghetti for dinner on Thursday night.

    Many of those things we would never think of doing without first planning them out.

    Take going on vacation, for example.

    We research the destination. Where do we want to go?

    We research transportation options. How do we want to get there? How much money do we want to spend? We then book airline tickets and rental cars or we decide to drive our own car.

    We research accommodations. Where do we want to stay? Do we want to camp out or stay in a 4-star hotel? How much do we want to spend? And we make our reservations based on the answers to these questions.

    What do we want to do while we're on vacation? What places do we want to visit? Then we make plans or buy tickets so we can do those things while we're there.

    We get an itinerary and we follow it. That's how we know we'll make our plane and we know we'll have a place to sleep while on our trip.

    All this for a week or two of fun and pleasure! In fact, many people put a lot more effort and planning into a one-week vacation than they do into creating a plan for their business.

    While vacations are important (I'm all for playing, especially when you work hard!) your business is your livelihood.

    So I've come full circle, back to the question, why don't more small business owners create a marketing plan for their business?

    My guess is they may not know how, they may not want to take the time and I'll bet many of them just don't realize what operating without a plan is costing them.

    Let me leave you with one final thought ... this is one my daughter and I came up with during our brainstorming (she's 16 years old with a new drivers license and a car so that may explain the focus on cars

    Posturing for Higher Profits
    You are in business to accomplish several goals. The main goal, and rightfully so, is to make a profit! Seems like a simple enough end result for all of the hard work you and your teams have poured into your business craft.Well, perhaps not, especially if your firm’s basics are in disarray. Without a concrete process, without objectives that are executable, and without management accountability, profit may be a lofty goal continually strived for but rarely obtained.Software SolutionTo realize profitable projects, to ensure internal efficiencies and tasks remain on track, a fully
    ery shopping by taking the time to create a list of what we need to make spaghetti for dinner on Thursday night.

    Many of those things we would never think of doing without first planning them out.

    Take going on vacation, for example.

    We research the destination. Where do we want to go?

    We research transportation options. How do we want to get there? How much money do we want to spend? We then book airline tickets and rental cars or we decide to drive our own car.

    We research accommodations. Where do we want to stay? Do we want to camp out or stay in a 4-star hotel? How much do we want to spend? And we make our reservations based on the answers to these questions.

    What do we want to do while we're on vacation? What places do we want to visit? Then we make plans or buy tickets so we can do those things while we're there.

    We get an itinerary and we follow it. That's how we know we'll make our plane and we know we'll have a place to sleep while on our trip.

    All this for a week or two of fun and pleasure! In fact, many people put a lot more effort and planning into a one-week vacation than they do into creating a plan for their business.

    While vacations are important (I'm all for playing, especially when you work hard!) your business is your livelihood.

    So I've come full circle, back to the question, why don't more small business owners create a marketing plan for their business?

    My guess is they may not know how, they may not want to take the time and I'll bet many of them just don't realize what operating without a plan is costing them.

    Let me leave you with one final thought ... this is one my daughter and I came up with during our brainstorming (she's 16 years old with a new drivers license and a car so that may explain the focus on cars

    Traits of The Successful Entrepreneur
    Want to know why certain people succeed and others don’t. Well successful people have certain traits? Do you have them? Business has changed a great deal over the years. We now have computers, the internet and because of the internet - web pages, email and everything else that comes with it. Our telephone system has changed dramatically with the advent of cell phones and voice mail. However, even with all the technological advancements the traits that make a person successful in business can be traced way back when to our grandfather’s day. So before you decide you want to go into business for you
    ow we know we'll make our plane and we know we'll have a place to sleep while on our trip.

    All this for a week or two of fun and pleasure! In fact, many people put a lot more effort and planning into a one-week vacation than they do into creating a plan for their business.

    While vacations are important (I'm all for playing, especially when you work hard!) your business is your livelihood.

    So I've come full circle, back to the question, why don't more small business owners create a marketing plan for their business?

    My guess is they may not know how, they may not want to take the time and I'll bet many of them just don't realize what operating without a plan is costing them.

    Let me leave you with one final thought ... this is one my daughter and I came up with during our brainstorming (she's 16 years old with a new drivers license and a car so that may explain the focus on cars and driving!):

    Would you get into a car without a steering wheel and expect to be able to easily get where you want to go? Probably not.

    But that's exactly what you're doing if you're "driving" your business without a marketing plan.

    Just something to think about.

    (C) Copyright 2005 Debbie LaChusa

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