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    Verbal Aikido: 7 Ways to Handle Difficult Customers
    In my live complaint resolution seminars, I demonstrate the martial art Aikido and offer it as a strategy for diffusing anger. I began teaching this unconventional approach to managing conflict after having my breath taken away as I watched Steven Segal effortlessly defeat his opponents without violence or aggression in half a dozen of his movies. Aikido is a nonviolent martial a
    ing you, you have to go to them - and that costs money. As long as you have leads (that close) coming in, it doesn't matter how they got there.

    So, plan on spending (allocating) funds for marketing costs, and reflect those costs in the price. If your marketing costs decrease, either enjoy higher profit margins or lowe

    House Cleaning - The Low Investment Fallacy
    You can buy books telling you what a low investment, high growth opportunity residential house cleaning can be. We believe that the house cleaning’s 50% per annum failure rate speaks for itself. It is an attractive industry, but it is the potential for limitless scale and profits from cleaning nice homes, not the misconception about low investment, which makes it attractive. Most
    There is an often misunderstood part of pricing that can seriously damage the profit potential. It is the effects of the costs of marketing a product or service. As an example, many manufacturers commit 20% of price to marketing; certain consumer products which are quite competitive (e.g. laundry soap) may use up to 65% of price towards advertising to stimulate the marketplace. Contractors allocate generally from nothing to 10% of their pricing to marketing (media ads).

    Marketing costs can consist of:

    1. Generating stimulus to end-users (leads)

    2. Commissions on direct sales (sales professional compensation)

    3. Commissions on sales to distribution.

    I once stumbled upon a sale, quite by accident. All I had to do was find a contractor to install what I had sold, once a price was negotiated and agreed upon. The contractor commented, "I pay my own sales people 10%," as an offer to me. My reply was, "I generated the lead and the sale and I should get 20%, or I'll find another contractor who wants the business." The point is, he didn't clearly understand the value (or costs) of generating a "sellable" lead. He was used to "getting" most of his leads for free from referrals - which is fine, as much as it works. But, if they aren't calling you, you have to go to them - and that costs money. As long as you have leads (that close) coming in, it doesn't matter how they got there.

    So, plan on spending (allocating) funds for marketing costs, and reflect those costs in the price. If your marketing costs decrease, either enjoy higher profit margins or lower

    How to Make More Sales by Using Humor
    If you are a salesperson doing a PowerPoint presentation or you simply have to talk in front of a large group of people, then you know how hard it is to get your ideas across. Here is one trick I've learned the hard way that will help you and will make your job a whole lot easier!Use humor! Use humor!! Use humor!!! (...as you see, I like repeating)Humor will put you
    price towards advertising to stimulate the marketplace. Contractors allocate generally from nothing to 10% of their pricing to marketing (media ads).

    Marketing costs can consist of:

    1. Generating stimulus to end-users (leads)

    2. Commissions on direct sales (sales professional compensation)

    3. Commissions on sales to distribution.

    I once stumbled upon a sale, quite by accident. All I had to do was find a contractor to install what I had sold, once a price was negotiated and agreed upon. The contractor commented, "I pay my own sales people 10%," as an offer to me. My reply was, "I generated the lead and the sale and I should get 20%, or I'll find another contractor who wants the business." The point is, he didn't clearly understand the value (or costs) of generating a "sellable" lead. He was used to "getting" most of his leads for free from referrals - which is fine, as much as it works. But, if they aren't calling you, you have to go to them - and that costs money. As long as you have leads (that close) coming in, it doesn't matter how they got there.

    So, plan on spending (allocating) funds for marketing costs, and reflect those costs in the price. If your marketing costs decrease, either enjoy higher profit margins or lowe

    Web 2.0 - What Are You Aiming For?
    In my previous article, I highlighted what I call my ‘favorite restaurant’ approach to assessing whether your website really does its job properly, that is, in a way that is going to really make it Web 2.0 friendly.This approach basically says that there are many factors that turn a particular restaurant into your favorite. Perhaps its great staff, a fantastic ambiance, o
    p>

    3. Commissions on sales to distribution.

    I once stumbled upon a sale, quite by accident. All I had to do was find a contractor to install what I had sold, once a price was negotiated and agreed upon. The contractor commented, "I pay my own sales people 10%," as an offer to me. My reply was, "I generated the lead and the sale and I should get 20%, or I'll find another contractor who wants the business." The point is, he didn't clearly understand the value (or costs) of generating a "sellable" lead. He was used to "getting" most of his leads for free from referrals - which is fine, as much as it works. But, if they aren't calling you, you have to go to them - and that costs money. As long as you have leads (that close) coming in, it doesn't matter how they got there.

    So, plan on spending (allocating) funds for marketing costs, and reflect those costs in the price. If your marketing costs decrease, either enjoy higher profit margins or lowe

    19th Century Advice for 21st Century Communicators
    Have you ever heard of William H. Russell? His company’s name was Russell, Majors, and Waddell, and they hauled freight.Let’s say you want to ship some pots and pans across the country. If you contacted Russell’s firm way back in 1860, they could give you a price to put your stuff on a wagon, and take it across the country by wagon train.This trip could take weeks,
    he lead and the sale and I should get 20%, or I'll find another contractor who wants the business." The point is, he didn't clearly understand the value (or costs) of generating a "sellable" lead. He was used to "getting" most of his leads for free from referrals - which is fine, as much as it works. But, if they aren't calling you, you have to go to them - and that costs money. As long as you have leads (that close) coming in, it doesn't matter how they got there.

    So, plan on spending (allocating) funds for marketing costs, and reflect those costs in the price. If your marketing costs decrease, either enjoy higher profit margins or lowe

    The MOST Expensive Mistake You Can Make
    Most people who own a small business have a huge passion and talent for the product or service they provide. Some people have a business degree. Some even have MBA's or PhD's. But, most who own their own business just have a passion for what they do.So, they try to make a difference...and a profit.But, running your own business is very hard. We all hear the statisti
    ing you, you have to go to them - and that costs money. As long as you have leads (that close) coming in, it doesn't matter how they got there.

    So, plan on spending (allocating) funds for marketing costs, and reflect those costs in the price. If your marketing costs decrease, either enjoy higher profit margins or lower the price to your customers. Your net margin can be 5% or 15%, it doesn't matter - as long as your volume is high enough to provide the profits that you need or want. Most business people don't figure enough margin to cover vehicle maintenance, call-backs, marketing costs, etc. into their pricing. They fear "pricing themselves out of the market." As elsewhere stated, it is better to enhance your value than to "cheapen" your price.

    There are thousands of products that "cost" more, but have better value. Do you buy from licensed businesses, or otherwise? Do you always buy from the "cheapest" supplier? Why not? Well, that is the same argument for you to not be the "cheapest" vendor - enhance your value instead.

    One 'Value" is having personnel that customers want to do business with more than with competitors'. It is very important to have likable personnel. Have you ever gone out of your way to buy from someone you liked doing business with, even when the same goods were available closer, and even "cheaper?" If any of your employees have market appeal, hang on to them. If it costs you more to keep them, consider it a marketing cost!

    Find some examples of occasions on which you paid more (knowingly) for a similar value, and determine why you did it. Total your annual

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