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How To Spot The Right Person ements and all corresponding good manufacturing (GMP) practices regulations. Benefiting medical and pharmaceutical companies, both quality systems have made considerable efforts to synchronize their requirements further increasing the common ground between quality systems in North America and Europe.Someone recently asked me: 'Sital; I've got a good number of candidates for my vacancy. How do I make sure I choose the right person?' Here are some ideas that will help you.Essentially you need to have a really clear idea about what you want, so that you can target your interviewing questions specifically at assessing candidates' suitability against these criteria, then make an objective decision around this - along with a healthy dose of common sense and instinct.Many small businesses have a rough idea in their heads about the type of person they are looking for and then have an unplanned, unfocused conversation (the interview) and then hire a candidate that they 'like' and have a good 'gut instinct' about. But they often realise within days or weeks that they hired the wrong person....Here are some steps that will help:1. Have a full job specification for the role you are fillingWhat type of experience & knowledge, skills, personality and values are right for the role and your business? What level of ambition are you looking for; how long do you expect someone to stay in the role before they move on? Invest some time now and you will ensure you avoid wasting time interviewing and potentially offering roles to the wrong people.2. Be clear what your job criteria "look like"What exactly does "first-class customer service" mean to you? How do you know when you see it? What exactly does "a great eye for detail" mean in your business?3. Interview against these criteriaBy all means ask generic questions that allow you build rapport, and be conversational, but also ensure that you ask specific questions that allow you to assess whether the candidate matches up to your requirements. Ask the right questions ISO (International Organization for Standardization) Adding to the pressure the current ISO 9000:1994 standard is transitioning to a new ISO: 9000:2000 series effective December 14th of this year. However, as of May 15, 2003, only 19.5% of the total ISO registered North American companies had completed their registration process. This is essential in the entire chain of requirements. The new standard is a consolidation of ISO 9001 and 9002, and has more of a customer satisfaction and continuous improvement focus not present in previous versions. GMP (Good Manufacturing Practices) Exporting American Medical Devices - Authorization for commercial distribution through either a 510(k) pre-market notification or a Pre-market Approval (PMA) application depending upon the classification of the device - Compliance with FDA labeling requirements - Manufacturing compliance with the FDA's Good Manufacturing Practices (GMP) While the FDA does not place any restrictions on the export of these devices, certain countries require an Export Certificate that the manufacturer and its devices are indeed in compliance with FDA regulations. Medical devices that do not have a 510(k), PMA, or are solely manufactured for export may by approved for exportation by the FDA through Section 801(e)(1) of the FFDCA; howe Calculating the Human Costs of Downsizing Sustaining competitive advantage within the medical device industry involves a global product strategy that recognizes the European market's substantial global market share. Estimated at 30% of the global medical device market, the European community poses increasing regulatory challenges for medical device manufacturers. Regulations controlling the manufacturing, marketing and usage of medical devices in the EU are forcing manufacturers to incorporate language translation and localization into global development strategies as individual Member States demand product information in the language of the local user.Downsizing is never an easy decision. There is an inherent conflict between protecting the company’s interests and that of employees. This balancing act can be a real dilemma for an organization as it tries to insure its long-term survival, and its desire to protect the welfare of its employees.Handled improperly, a company downsizing can damage the public standing of both the organization and its management. People have long memories, and after a difficult time an organization needs the support of the remaining employees in order to rebuild.Consider the costs once remaining employees begin to question their company’s published ethical standards and values. At best, they will do their job responsibly, not putting much effort to the re-growth of the organization as they just go through the motions of their job. At worst, absenteeism increases, morale decreases, and resentment steadily begins to grow, all of which inevitably disrupts the functions of the organization. The cost is immeasurable.Minimizing human costsTo lessen the negative impact of a downsizing, the remaining employees must be assured that the decision to reduce the workforce was made only as a last resort, after lengthy discussions and a concerted effort to reduce costs in other areas.Employees will closely monitor the way downsized employees are treated. They want to be assured that their former colleagues and friends that were let go are being cared for. To avoid the guilt that most remaining employees feel, management should stress that departing employees are being provided with the best severance package that current circumstances allow for.After a layoff, the remaining employees will experience an array of emotions including confusion, anger and fear. An exigent regulatory hurdle facing the medical device industry is the European Union's IVDD 98/79/EC directive which went into effect December 7, 2003. Formulated five years ago, the IVDD 98/79/EC dictates that as of the December date, all new in vitro medical devices must bear CE Marks or face refusal into the European market or regulatory, criminal or product/civil liability. What is the guiding principle behind the new directive? The IVDD Directive virtually eliminates the costly regulations imposed by individual member states. Manufacturers who comply with the Directive will be able to apply the CE mark to their products and market them freely within member states of the EU. The IVDD (In Vitro Diagnostic Devices Directive) is one of three associated directives issued by the European Union, which together cover all forms of medical equipment with the intent to ensure that only safe and effective products are sold in the European market. The directives clearly outline regulations regarding manufacturing, importing, and marketing of such devices. The IVDD specifically involves in vitro ( in an artificial environment outside the living organism ) medical devices that examine human fluids or tissue samples to identify, diagnose, and monitor medical conditions. The IVDD 98/79/EC brings in vitro devices in line with other medical devices already regulated by the EU, the MDD (Medical Devices Directive) and the AIMDD (Active Implantable Medical Devices Directive). The IVDD and it sibling directives apply progressive regulatory requirements to medical devices and their accessories depending on the classified risk they present to the user, defined in the directive as Class I through III. Unless the classified product is a low-risk Class I device that does not contain any sterile packaging or a measuring function, manufacturers require a third-party Notified Body to independently certify the device's compliance to the Directive's Essential Requirements (a.k.a. Annex I)-good faith is not enough. Additionally, in a new twist within the Directive, the authorized representative shown on the device label for Class I devices manufactured outside the EU may be required to produce the technical file, including copies of all translated materials. Any incorrect labeling or instructions for use may lead to regulatory criminal or product/civil liability in the EU. Any medical device manufacturer wishing to market its products in the European Union is fully responsible for complying with the corresponding safety and administrative Essential Requirements and must display the CE mark of conformity as stated in Article 16 of the IVDD 98/79/EC . If that's not a red flag, consider the next regulatory deadline facing in vitro device manufacturers: By December 7, 2005, the European Union will not only require a CE mark to legally market a product, but will require a CE mark to legally put a medical device into service—a requirement much more critical to the revenue of manufacturers and healthcare! CE Mark: A passport to the European Union IVDD, MDD & AIMD…more languages! Documentation Translation Requirements — Conformity Assessment Procedures Manufacturers are required to translate the documentation relating to the production, testing and quality processes in the official language(s) of the Member State in which the procedures are carried out as stated in Article 9, Paragraph 11 of the IVDD 98/79/EC. Depending on device classification, these documents must include a number of required disclosures dependent on the product classification. Depending on marketing and distribution objectives, some products may require up to 12 languages, creating complicated multilingual product labeling and IFU challenges. There can be over 20 information pieces required for each product label of IFU, depending on the classification as detailed in Annex I, Part B, Section 8 of the Directive. Table I Official Language(s) of EU Member States Member State Official language(s) Austria - German Belgium - Dutch, French & German Denmark - Danish Finland - Finnish France - French Germany - German Greece - Greek Ireland - English Italy - Italian Luxembourg - French, German, Luxembourgish Netherlands - Dutch Portugal - Portuguese Spain - Spanish Sweden - Swedish United Kingdom - English Table II Iceland - Icelandic Liechtenstein - German Norway - Norwegian Switzerland - German, French & Italian ( Switzerland is not a EFTA member but requires translation) Table III Bulgaria - Bulgarian Cyprus - Greek Czech Republic - Czech Estonia - Estonian Hungary - Hungarian Latvia - Latvian Lithuania - Lithuanian Malta - English & Maltese Poland - Polish Romania - Romanian Slovakia - Slovak Slovenia - Slovenian Turkey - Turkish EU Member State Official Languages As the EU continues to grow and the trading barriers dissolve, prospective Member States are actively transitioning regulations to meet the CE mark criteria, requiring new languages. A midday regulatory shadow to the EU, European Free Trade Association (EFTA) countries of Iceland, Liechtenstein and Norway are aggressively enforcing the CE mark, shown in TABLE II . Although not a member of the EFTA, Switzerland is also enforcing medical device CE mark. In addition to the EFTA, 13 more countries have applied for membership in the European Union. Performing a parallel migration to the European Union's regulatory requirements, several of these future Member States are actively adopting the CE Mark to ensure goods can freely move throughout the European Union, including Poland, Romania, Slovakia, and Turkey, see TABLE III . ISO (International Organization for Standardization) Adding to the pressure the current ISO 9000:1994 standard is transitioning to a new ISO: 9000:2000 series effective December 14th of this year. However, as of May 15, 2003, only 19.5% of the total ISO registered North American companies had completed their registration process. This is essential in the entire chain of requirements. The new standard is a consolidation of ISO 9001 and 9002, and has more of a customer satisfaction and continuous improvement focus not present in previous versions. GMP (Good Manufacturing Practices) Exporting American Medical Devices - Authorization for commercial distribution through either a 510(k) pre-market notification or a Pre-market Approval (PMA) application depending upon the classification of the device - Compliance with FDA labeling requirements - Manufacturing compliance with the FDA's Good Manufacturing Practices (GMP) While the FDA does not place any restrictions on the export of these devices, certain countries require an Export Certificate that the manufacturer and its devices are indeed in compliance with FDA regulations. Medical devices that do not have a 510(k), PMA, or are solely manufactured for export may by approved for exportation by the FDA through Section 801(e)(1) of the FFDCA; howev Top Ten Tips for Outstanding Customer Service rective as Class I through III. Unless the classified product is a low-risk Class I device that does not contain any sterile packaging or a measuring function, manufacturers require a third-party Notified Body to independently certify the device's compliance to the Directive's Essential Requirements (a.k.a. Annex I)-good faith is not enough. Additionally, in a new twist within the Directive, the authorized representative shown on the device label for Class I devices manufactured outside the EU may be required to produce the technical file, including copies of all translated materials. Any incorrect labeling or instructions for use may lead to regulatory criminal or product/civil liability in the EU.Remember the 80:20 rule? You may not get everything perfectly right, but getting most right will be much, much better than the majority of your competition. These Top Ten Tips for Customer Service will get you well on the way.Be Your Customer Live the life of your customer and experience what they do. Stand in line, call your call-centre, soak up feedback. Give Memorable Service Make the life's mission of everyone (yes, everyone!) to be customer focused - even those seemingly out of direct line of fire. Have Product Available Generally, you can't sell it if you haven't got it. Work your systems hard and focused to get product there on time. Listen Hard to Complaints Complaints are a wonderful gift - it is feedback of the highest order. Enjoy them and learn fast. Enable Your People Enable and encourage your people to give an immediate and generous customer response. React Fast Make sure that you and your people work with pace and immediacy with customer issues. Be Systems Focused Ask, 'What would my customer think of this - would it give brilliant service?' If not, reshape the system fast. Be Curious Encourage everyone in your team to overhear, be nosy, ask questions and feed back information from your customers. Research the Marketplace Do more in your own business from what you experience as a customer elsewhere. Encourage your people to do this too. Have Fun Have fun with your customers. It builds relationships. Relationships are business.Ten Tips to success, in an easy to use framework. Will you Any medical device manufacturer wishing to market its products in the European Union is fully responsible for complying with the corresponding safety and administrative Essential Requirements and must display the CE mark of conformity as stated in Article 16 of the IVDD 98/79/EC . If that's not a red flag, consider the next regulatory deadline facing in vitro device manufacturers: By December 7, 2005, the European Union will not only require a CE mark to legally market a product, but will require a CE mark to legally put a medical device into service—a requirement much more critical to the revenue of manufacturers and healthcare! CE Mark: A passport to the European Union IVDD, MDD & AIMD…more languages! Documentation Translation Requirements — Conformity Assessment Procedures Manufacturers are required to translate the documentation relating to the production, testing and quality processes in the official language(s) of the Member State in which the procedures are carried out as stated in Article 9, Paragraph 11 of the IVDD 98/79/EC. Depending on device classification, these documents must include a number of required disclosures dependent on the product classification. Depending on marketing and distribution objectives, some products may require up to 12 languages, creating complicated multilingual product labeling and IFU challenges. There can be over 20 information pieces required for each product label of IFU, depending on the classification as detailed in Annex I, Part B, Section 8 of the Directive. Table I Official Language(s) of EU Member States Member State Official language(s) Austria - German Belgium - Dutch, French & German Denmark - Danish Finland - Finnish France - French Germany - German Greece - Greek Ireland - English Italy - Italian Luxembourg - French, German, Luxembourgish Netherlands - Dutch Portugal - Portuguese Spain - Spanish Sweden - Swedish United Kingdom - English Table II Iceland - Icelandic Liechtenstein - German Norway - Norwegian Switzerland - German, French & Italian ( Switzerland is not a EFTA member but requires translation) Table III Bulgaria - Bulgarian Cyprus - Greek Czech Republic - Czech Estonia - Estonian Hungary - Hungarian Latvia - Latvian Lithuania - Lithuanian Malta - English & Maltese Poland - Polish Romania - Romanian Slovakia - Slovak Slovenia - Slovenian Turkey - Turkish EU Member State Official Languages As the EU continues to grow and the trading barriers dissolve, prospective Member States are actively transitioning regulations to meet the CE mark criteria, requiring new languages. A midday regulatory shadow to the EU, European Free Trade Association (EFTA) countries of Iceland, Liechtenstein and Norway are aggressively enforcing the CE mark, shown in TABLE II . Although not a member of the EFTA, Switzerland is also enforcing medical device CE mark. In addition to the EFTA, 13 more countries have applied for membership in the European Union. Performing a parallel migration to the European Union's regulatory requirements, several of these future Member States are actively adopting the CE Mark to ensure goods can freely move throughout the European Union, including Poland, Romania, Slovakia, and Turkey, see TABLE III . ISO (International Organization for Standardization) Adding to the pressure the current ISO 9000:1994 standard is transitioning to a new ISO: 9000:2000 series effective December 14th of this year. However, as of May 15, 2003, only 19.5% of the total ISO registered North American companies had completed their registration process. This is essential in the entire chain of requirements. The new standard is a consolidation of ISO 9001 and 9002, and has more of a customer satisfaction and continuous improvement focus not present in previous versions. GMP (Good Manufacturing Practices) Exporting American Medical Devices - Authorization for commercial distribution through either a 510(k) pre-market notification or a Pre-market Approval (PMA) application depending upon the classification of the device - Compliance with FDA labeling requirements - Manufacturing compliance with the FDA's Good Manufacturing Practices (GMP) While the FDA does not place any restrictions on the export of these devices, certain countries require an Export Certificate that the manufacturer and its devices are indeed in compliance with FDA regulations. Medical devices that do not have a 510(k), PMA, or are solely manufactured for export may by approved for exportation by the FDA through Section 801(e)(1) of the FFDCA; howe Travel Expense Reports gardless of the intended global harmonization, participating countries are preserving their national cultures and languages by requiring product information in their own local languages.Travel expense reports are the records of the travel and expense (T&E) spending of the employees of business organizations. Indeed, travel and expense spending is the third largest but controllable cost after salaries of employees and data-processing costs of an organization. Every business traveler has to submit expense report to the Accounts Department of his company for claiming reimbursement. Almost all organizations, whether business or service, have their own formats of travel expense reports to be filled out and submitted by the employees at the end of their trips. Along with the submission of the report, an employee has to submit the receipts and vouchers of his expenses.However, some companies may not insist on the receipts if the total claim is less than certain amount. If the employees meet the expenses by credit card, the statement will serve as an evidence for claiming that amount from the employer. If the employee submits the travel expense report online, then he can attach electronic receipts. Generally for frequent business travelers, it is useful to submit T&E reports online to save time. Nowadays, companies are using expense report software to enrich the process of submission, approval and reimbursement by reducing the costs involved at the same time.The travel expense report should include the details about the full name of the employee, his designation and level, purpose, dates and locations of travel, list of all the expenses, advance amounts taken by the employee, if any, attachments of all the vouchers and receipts, preferable mode of payment to the employee and signatures of both the traveler and the authorized person who has given approval for the travel. While mentioning the expenses, the employee has to clearly segregate t IVDD, MDD & AIMD…more languages! Documentation Translation Requirements — Conformity Assessment Procedures Manufacturers are required to translate the documentation relating to the production, testing and quality processes in the official language(s) of the Member State in which the procedures are carried out as stated in Article 9, Paragraph 11 of the IVDD 98/79/EC. Depending on device classification, these documents must include a number of required disclosures dependent on the product classification. Depending on marketing and distribution objectives, some products may require up to 12 languages, creating complicated multilingual product labeling and IFU challenges. There can be over 20 information pieces required for each product label of IFU, depending on the classification as detailed in Annex I, Part B, Section 8 of the Directive. Table I Official Language(s) of EU Member States Member State Official language(s) Austria - German Belgium - Dutch, French & German Denmark - Danish Finland - Finnish France - French Germany - German Greece - Greek Ireland - English Italy - Italian Luxembourg - French, German, Luxembourgish Netherlands - Dutch Portugal - Portuguese Spain - Spanish Sweden - Swedish United Kingdom - English Table II Iceland - Icelandic Liechtenstein - German Norway - Norwegian Switzerland - German, French & Italian ( Switzerland is not a EFTA member but requires translation) Table III Bulgaria - Bulgarian Cyprus - Greek Czech Republic - Czech Estonia - Estonian Hungary - Hungarian Latvia - Latvian Lithuania - Lithuanian Malta - English & Maltese Poland - Polish Romania - Romanian Slovakia - Slovak Slovenia - Slovenian Turkey - Turkish EU Member State Official Languages As the EU continues to grow and the trading barriers dissolve, prospective Member States are actively transitioning regulations to meet the CE mark criteria, requiring new languages. A midday regulatory shadow to the EU, European Free Trade Association (EFTA) countries of Iceland, Liechtenstein and Norway are aggressively enforcing the CE mark, shown in TABLE II . Although not a member of the EFTA, Switzerland is also enforcing medical device CE mark. In addition to the EFTA, 13 more countries have applied for membership in the European Union. Performing a parallel migration to the European Union's regulatory requirements, several of these future Member States are actively adopting the CE Mark to ensure goods can freely move throughout the European Union, including Poland, Romania, Slovakia, and Turkey, see TABLE III . ISO (International Organization for Standardization) Adding to the pressure the current ISO 9000:1994 standard is transitioning to a new ISO: 9000:2000 series effective December 14th of this year. However, as of May 15, 2003, only 19.5% of the total ISO registered North American companies had completed their registration process. This is essential in the entire chain of requirements. The new standard is a consolidation of ISO 9001 and 9002, and has more of a customer satisfaction and continuous improvement focus not present in previous versions. GMP (Good Manufacturing Practices) Exporting American Medical Devices - Authorization for commercial distribution through either a 510(k) pre-market notification or a Pre-market Approval (PMA) application depending upon the classification of the device - Compliance with FDA labeling requirements - Manufacturing compliance with the FDA's Good Manufacturing Practices (GMP) While the FDA does not place any restrictions on the export of these devices, certain countries require an Export Certificate that the manufacturer and its devices are indeed in compliance with FDA regulations. Medical devices that do not have a 510(k), PMA, or are solely manufactured for export may by approved for exportation by the FDA through Section 801(e)(1) of the FFDCA; howe Mortgage Marketing in the 21st Century requires translation)For loan officers and mortgage brokers, marketing the benefits of your products to your potential customers is very important to the success of your business. It is also important that you keep up with your competition’s marketing concepts.Marketing can rear its head in many ways. Verbally, through networking. Business cards, mailers, flyers, billboards, radio, television, etc.The point of the above named marketing methods is to get yourself and your products in front of your potential clients.In the 21st century, the internet has become a very important and powerful medium in the world of marketing.So it is very important that you keep up with it, because you better believe that your competition is.Most mortgage companies, if not all mortgage companies by now, have web sites that you can refer people to, so that they may learn more about your company.These web sites are great, but it doesn’t tell the consumer anything about you personally. And, more than likely, there is an 800 number leading them in a direction other than yours.Here is where you might want to consider building your own personal blog about yourself and the services you have to offer. This way, you can direct your potential customers here to learn more about you and your products and services.One of the many benefits to having a blog is for when you are dealing with a customer that is out of state, and you would never have the opportunity to meet them face to face.Best of all, you don’t need to be a rocket scientist in order to build a blog. They are free, easy, and fun to build.The internet provides a lot of great resources for building your own blog. You just register with a blogging site, choose a name for your blog, and the Table III Bulgaria - Bulgarian Cyprus - Greek Czech Republic - Czech Estonia - Estonian Hungary - Hungarian Latvia - Latvian Lithuania - Lithuanian Malta - English & Maltese Poland - Polish Romania - Romanian Slovakia - Slovak Slovenia - Slovenian Turkey - Turkish EU Member State Official Languages As the EU continues to grow and the trading barriers dissolve, prospective Member States are actively transitioning regulations to meet the CE mark criteria, requiring new languages. A midday regulatory shadow to the EU, European Free Trade Association (EFTA) countries of Iceland, Liechtenstein and Norway are aggressively enforcing the CE mark, shown in TABLE II . Although not a member of the EFTA, Switzerland is also enforcing medical device CE mark. In addition to the EFTA, 13 more countries have applied for membership in the European Union. Performing a parallel migration to the European Union's regulatory requirements, several of these future Member States are actively adopting the CE Mark to ensure goods can freely move throughout the European Union, including Poland, Romania, Slovakia, and Turkey, see TABLE III . ISO (International Organization for Standardization) Adding to the pressure the current ISO 9000:1994 standard is transitioning to a new ISO: 9000:2000 series effective December 14th of this year. However, as of May 15, 2003, only 19.5% of the total ISO registered North American companies had completed their registration process. This is essential in the entire chain of requirements. The new standard is a consolidation of ISO 9001 and 9002, and has more of a customer satisfaction and continuous improvement focus not present in previous versions. GMP (Good Manufacturing Practices) Exporting American Medical Devices - Authorization for commercial distribution through either a 510(k) pre-market notification or a Pre-market Approval (PMA) application depending upon the classification of the device - Compliance with FDA labeling requirements - Manufacturing compliance with the FDA's Good Manufacturing Practices (GMP) While the FDA does not place any restrictions on the export of these devices, certain countries require an Export Certificate that the manufacturer and its devices are indeed in compliance with FDA regulations. Medical devices that do not have a 510(k), PMA, or are solely manufactured for export may by approved for exportation by the FDA through Section 801(e)(1) of the FFDCA; howe Why Video & Web Conferencing Are Heading Towards Mass Acceptance ements and all corresponding good manufacturing (GMP) practices regulations. Benefiting medical and pharmaceutical companies, both quality systems have made considerable efforts to synchronize their requirements further increasing the common ground between quality systems in North America and Europe.The time is right for video and web conferencing to take off. While online conferencing is still seen as a technological novelty by some people, more and more businesses of all sizes are finding it be the solution to doing business and communicating with prospects, clients, employees and branch offices in an era of rising transport costs. Let’s take a look at some of the factors that are bringing web and video conferencing to a very wide audience.1. Bandwidth speeds are increasing while prices for broadband web access are falling. Video and web conferencing are more effective when users have broadband access to the Internet. Prices for various broadband connections to the Internet (DSL, Cable, T1s) are falling and more and more homes and businesses are now connected by broadband rather than dial-up connections. Broadband penetration in the US among home users has reached 60% and, especially crucial for online conferencing, in the workplace broadband usage has passed 85%.2. Web cameras are more powerful and less costly Video conferencing is aided by good images. Just as high speed connections to the Internet are needed to view the videos, improved cameras providing clear images are also important. The least expensive web cameras today cost as little as $10 and even sophisticated tripod-mounted cameras are reasonably priced, placing video conferencing within the reach of millions of users.3. The price of oil and transportation is rising, and business travel is more costly. Rising energy prices means that businesses have to scrutinize their travel plans more closely. Video and web conferencing make it possible to hold meetings with staff in other cities without making expensive car or airplane journeys. In addition, some companies are also us ISO (International Organization for Standardization) Adding to the pressure the current ISO 9000:1994 standard is transitioning to a new ISO: 9000:2000 series effective December 14th of this year. However, as of May 15, 2003, only 19.5% of the total ISO registered North American companies had completed their registration process. This is essential in the entire chain of requirements. The new standard is a consolidation of ISO 9001 and 9002, and has more of a customer satisfaction and continuous improvement focus not present in previous versions. GMP (Good Manufacturing Practices) Exporting American Medical Devices - Authorization for commercial distribution through either a 510(k) pre-market notification or a Pre-market Approval (PMA) application depending upon the classification of the device - Compliance with FDA labeling requirements - Manufacturing compliance with the FDA's Good Manufacturing Practices (GMP) While the FDA does not place any restrictions on the export of these devices, certain countries require an Export Certificate that the manufacturer and its devices are indeed in compliance with FDA regulations. Medical devices that do not have a 510(k), PMA, or are solely manufactured for export may by approved for exportation by the FDA through Section 801(e)(1) of the FFDCA; however, the manufacturer may experience regulatory difficulties depending on the individual country's requirements of an FDA Export Certificate, which, as stated above, require a 510 (k) or a PMA. Sorting through the regulations to achieve global product delivery The question facing medical device manufacturers in the current global market is how to meet all language requirements in the most cost-effective, regulatory compliant manner. Managing regulations and translations are among the most critical aspects of developing and marketing products for the life sciences industries. Any mistake, no matter how minor, can delay product approvals, launches, or cause widespread public relations disasters. Therefore, developing translation and localization processes has become a competitive advantage for global manufacturers of medical devices. Working closely with a translation and localization vendor who specializes in medical language services is an important step in conquering the ever-changing international regulatory process. The choice of the translation provider is extremely important to ensure that translations are accurate, consistent and technically correct, as well as harmonious with the manufacturers' processes. Medical language service providers should—at the very least—provide documented processes that involve native-speaking linguists that have expertise in both medical translation and the medical industry. To deliver consistency, quality and reduced costs, the language service provider should also implement terminology management tools and computer-assisted translation solutions in concert with the team of human translators. Conclusion
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