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Hub You - Returns, How To Handle Them, And Save The Sale
Here are a few tips for traveling with golf gear since there is no better time than a vacation to hit the links. Fertilizers used on many golf courses ca
Assure the customer that t
Business is slow, you are not doing as well as you hoped, want to build your business very quickly? Yup we all do. Have you thought about over deliverin
The first thing I tell them is that I will refund their money. That sets their mind at ease, so I can find out what the problem is. Starting off by saying “We don’t give refunds” is the beginning of an argument. I’ve had people bring back machines the next day simply because the vacuum cleaner bag was way too full, and the vacuum stopped picking up dirt. Had I started off saying “We don’t give refunds”, we never would have found out that the problem is very simple to solve. Solving problems is always more profitable than arguing.
Also, try to let the customer leave happy. Every person is either the Hero or Victim of the story. Let them be the Hero. If you argue to prove a point, they leave unhappy. The only way for them to get even with you, is to tell anyone who will listen, that you are evil, and they were your victim. A hundred of those kind of stories about you can sink your business. I’ve seen it happen. Ads won’t work then, nothing will.
Assure the customer that th
When you think about your competitors, what goes on in your mind? Do you think about besting their advertising or prices? Do you think about that competit
Also, try to let the customer leave happy. Every person is either the Hero or Victim of the story. Let them be the Hero. If you argue to prove a point, they leave unhappy. The only way for them to get even with you, is to tell anyone who will listen, that you are evil, and they were your victim. A hundred of those kind of stories about you can sink your business. I’ve seen it happen. Ads won’t work then, nothing will.
Assure the customer that t
Have you started setting goals for the New Year yet? It’s a busy time with the holidays, and it’s hard to think about making time in your schedule for one
Also, try to let the customer leave happy. Every person is either the Hero or Victim of the story. Let them be the Hero. If you argue to prove a point, they leave unhappy. The only way for them to get even with you, is to tell anyone who will listen, that you are evil, and they were your victim. A hundred of those kind of stories about you can sink your business. I’ve seen it happen. Ads won’t work then, nothing will.
Assure the customer that t
1. Customer service is all about customers’ needs first and your needs second. If your customers expect a response from you in 24 hours and y
Assure the customer that t
Did you know that “time termites” eat up as much as 25 – 50% of your time? It’s true, and in this article I’ll discuss what a time termite is, as well as
Assure the customer that they can get a refund, try to solve the problem, and make the customer happy. That's what successful companies do. And that's one of the reasons they became successful.
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