Tags |
|
|
Links |
|
|
Hub You - Hospitality Marketing: A Remedy to Problems of Hospitality Industry
Microsoft Great Plains is main Microsoft Business Solutions accounting package for the US market. You should probably expect some issues when you have software development company to be bought by big player - in this case Great Plains Software was bought by Microsoft (Bill Gates was a friend to Doug Burgum - owner and leader of Great Plains Software - Great Plains Dynamics/eEnterprise). We certainly have some influence level in Microsoft Business Solutions, but what happened is
Hence the discussion may conclude that hospitality industry provided ever needed services. Nonetheless it may face certain specific issues that can be counterattacked through industry specific ‘hospitality marketing’
References
Gray, W & Liguori, S, C,
Why write a business plan? There are several reasons why you might want to write a business plan. 1. It is a tool for obtaining financing. 2. It will help unite venture partners in a common goal. 3. It can serve as a feasibility study. 4. It will serve as a goal and blueprint for your new business. Of all of the purposes listed, the last one is the most important. According to the Small Business Administration, 95% of all businesses started,
Hospitality industry has a long evolutionary history. In older times, analysts suggest that the concept of this industry was initially known with a synonym, hotel industry. However in modern era the terminology of ‘Hospitality Industry’ is more common that comprises those businesses that provide services such as accommodation, food, and beverages to travelers seeking pleasure as well as those who travel due to business reasons (Gray & Liguori, 1996). Moreover it is argued that to some extend components of leisure industry such as cruise ships restaurants and to some lesser degree airlines are also considered part of hospitality industry as well (Papers4you.com, 2006).
Though the industry is assumed to be in nevr lasting demand but there are certain problems that this industry regularly faces. These problems may include uncertainty to the costs of even most economic source of energy, increased trend of problems in maintaining profitable food and beverage facilities, comparatively more increase in labor costs as compared to productivity, customer dissatisfaction due to increase in size and number of rooms as it is claimed to increase registration and other services process time and more importantly very high competition that induces heavy rate cuts to survive (Gray & Liguori, 1996).
Keeping these factors in view, in particular customer’s dissatisfaction and profit reduction, Lewis & Chambers (1989) asserts that hospitality industry historically did not realize importance of marketing and a remedy to industry’s problem is encapsulated in ‘hospitality marketing’, both in its foundation and practices. It was further asserted that in 1950s and 1960s, industry focused on technology and updating their telephone reservation systems. Similarly in 1970s and later, businesses were focused to increase assets and forgot the essence of industry, that is, ‘customer oriented service’.
It was suggested that players in hospitality industry should realize that hospitality product is different, that is in fact, something intangible that they are selling and as both product and reasons for buying it are different also different so it demands a different marketing strategy, something like hospitality marketing that requires customer centered hospitality need identification, specific segmentation & positioning and ‘the hospitality marketing mix’.
Such trend can be observed around the world (Papers4you.com, 2006). Food chains like McDonalds, Pizza Hut etc are now focusing on customer’s service and taste rather than focusing on their own brand name only. McDonalds in India, for instance, operates differently while focusing on the ‘vegetarian aspect’ of their tradition than McDonalds in USA where focus is more towards an easy accessible food facility.
Hence the discussion may conclude that hospitality industry provided ever needed services. Nonetheless it may face certain specific issues that can be counterattacked through industry specific ‘hospitality marketing’
References
Gray, W & Liguori, S, C, (
Assessing Six Sigma is not end-of-the-process post implementation, although an analysis of a failed Six Sigma project points out the lack of commitment by upper management and lack of attention to the cultural and business investment required for accomplishing and sustaining new tiers of performance. It is in this context that assessment of Six Sigma becomes necessary, especially when new attempts by companies on improvement projects, reveal that the journey will be long and ha
Though the industry is assumed to be in nevr lasting demand but there are certain problems that this industry regularly faces. These problems may include uncertainty to the costs of even most economic source of energy, increased trend of problems in maintaining profitable food and beverage facilities, comparatively more increase in labor costs as compared to productivity, customer dissatisfaction due to increase in size and number of rooms as it is claimed to increase registration and other services process time and more importantly very high competition that induces heavy rate cuts to survive (Gray & Liguori, 1996).
Keeping these factors in view, in particular customer’s dissatisfaction and profit reduction, Lewis & Chambers (1989) asserts that hospitality industry historically did not realize importance of marketing and a remedy to industry’s problem is encapsulated in ‘hospitality marketing’, both in its foundation and practices. It was further asserted that in 1950s and 1960s, industry focused on technology and updating their telephone reservation systems. Similarly in 1970s and later, businesses were focused to increase assets and forgot the essence of industry, that is, ‘customer oriented service’.
It was suggested that players in hospitality industry should realize that hospitality product is different, that is in fact, something intangible that they are selling and as both product and reasons for buying it are different also different so it demands a different marketing strategy, something like hospitality marketing that requires customer centered hospitality need identification, specific segmentation & positioning and ‘the hospitality marketing mix’.
Such trend can be observed around the world (Papers4you.com, 2006). Food chains like McDonalds, Pizza Hut etc are now focusing on customer’s service and taste rather than focusing on their own brand name only. McDonalds in India, for instance, operates differently while focusing on the ‘vegetarian aspect’ of their tradition than McDonalds in USA where focus is more towards an easy accessible food facility.
Hence the discussion may conclude that hospitality industry provided ever needed services. Nonetheless it may face certain specific issues that can be counterattacked through industry specific ‘hospitality marketing’
References
Gray, W & Liguori, S, C,
Sheet Lead is one of the most malleable of common metals. It can be easily shaped, formed, bent and/or easily cut to suit all applications. Sheet lead is extremely resistant to corrosion from the atmosphere, salt water, and most industrial chemicals.It is ideal for making corrosion resistant gaskets, lead lining tanks, reducing sound in rooms and replacing metal flashing in roofs. With its high density and flexibility it becomes superior in shielding rooms from radiation
Keeping these factors in view, in particular customer’s dissatisfaction and profit reduction, Lewis & Chambers (1989) asserts that hospitality industry historically did not realize importance of marketing and a remedy to industry’s problem is encapsulated in ‘hospitality marketing’, both in its foundation and practices. It was further asserted that in 1950s and 1960s, industry focused on technology and updating their telephone reservation systems. Similarly in 1970s and later, businesses were focused to increase assets and forgot the essence of industry, that is, ‘customer oriented service’.
It was suggested that players in hospitality industry should realize that hospitality product is different, that is in fact, something intangible that they are selling and as both product and reasons for buying it are different also different so it demands a different marketing strategy, something like hospitality marketing that requires customer centered hospitality need identification, specific segmentation & positioning and ‘the hospitality marketing mix’.
Such trend can be observed around the world (Papers4you.com, 2006). Food chains like McDonalds, Pizza Hut etc are now focusing on customer’s service and taste rather than focusing on their own brand name only. McDonalds in India, for instance, operates differently while focusing on the ‘vegetarian aspect’ of their tradition than McDonalds in USA where focus is more towards an easy accessible food facility.
Hence the discussion may conclude that hospitality industry provided ever needed services. Nonetheless it may face certain specific issues that can be counterattacked through industry specific ‘hospitality marketing’
References
Gray, W & Liguori, S, C,
1) Use a live instructor. Adults learn best by doing, practicing, and experiencing. Effective instructors customize their programs to meet people’s needs, provide counsel on individual challenges, and respond to questions. Videos, CDs, and E-learning are seldom effective for primary learning. Since the greatest cost of learning is the payroll cost of the participants, you want to make sure the program delivers results.2) Hire external experts. They can speak candidly abo
It was suggested that players in hospitality industry should realize that hospitality product is different, that is in fact, something intangible that they are selling and as both product and reasons for buying it are different also different so it demands a different marketing strategy, something like hospitality marketing that requires customer centered hospitality need identification, specific segmentation & positioning and ‘the hospitality marketing mix’.
Such trend can be observed around the world (Papers4you.com, 2006). Food chains like McDonalds, Pizza Hut etc are now focusing on customer’s service and taste rather than focusing on their own brand name only. McDonalds in India, for instance, operates differently while focusing on the ‘vegetarian aspect’ of their tradition than McDonalds in USA where focus is more towards an easy accessible food facility.
Hence the discussion may conclude that hospitality industry provided ever needed services. Nonetheless it may face certain specific issues that can be counterattacked through industry specific ‘hospitality marketing’
References
Gray, W & Liguori, S, C,
How can your prospects know if they want what your business offers? How can they know if what you have, is what they need? A great way to let them find out is to offer a sample, a taster, of your products or services.You can do this by sharing your expertise, letting them experience what you offer, or by showing them how you have helped other clients. In fact, when you have a taster to offer, you don’t feel like you are “selling” - because you’re not! You are simply
Hence the discussion may conclude that hospitality industry provided ever needed services. Nonetheless it may face certain specific issues that can be counterattacked through industry specific ‘hospitality marketing’
References
Gray, W & Liguori, S, C, (1996), ‘Hotel and Motel Management and Operations’, Third Edition, Singapore: Prentice Hall Simon & Schuster (Asia) Pte Ltd
Lewis, R, C & Chambers, R, E, (1989), ‘Marketing Leadership in Hospitality- Foundations and Practices’, New York: Van Nostrand Reinhold
Papers For You (2006) "C/M/142. Dissertation. Measuring service quality in a Hotel", Available from http://www.coursework4you.co.uk/sprttrav6.htm [22/06/2006]
Papers For You (2006) "P/B/582. Benefits and problems of small hospitality businesses", Available from Papers4you.com [21/06/2006]
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.iadvice.info/article/27758/iadvice-Hospitality-Marketing-A-Remedy-to-Problems-of-Hospitality-Industry.html">Hospitality Marketing: A Remedy to Problems of Hospitality Industry</a>
BB link (for phorums):
[url=http://www.iadvice.info/article/27758/iadvice-Hospitality-Marketing-A-Remedy-to-Problems-of-Hospitality-Industry.html]Hospitality Marketing: A Remedy to Problems of Hospitality Industry[/url]
Related Articles:
It's Not What You Know, It's Who You Know: Truth or Rumor?
Curiosit-Creativity-Commitment-The Three C's of Leadership
Bookmark it:
|