What 'Balanced' Really Means for MeasuresWhen most of us hear the term 'balanced measures' we see the Balanced Scorecard flash before our eyes. The success of this decade-and-a-half old framework has been both a windfall and a worry. Yes, our mid-1990's fever for good measures that actually measured what mattered was somewhat tempered by Kaplan and Norton's medicine. But it's unprecedented success brought on a new fever: the expectation that a balanced suite of measures is a simple plug-and-play bolt-on to your business' performance scorecard. No thinking required, just grab some KPIs and stick 'em in the right perspective (financial, customers, internal processes or learning and growth).Many of the organisations I work with share with me this rationale for seeking help from a performance measure specialist: the Balanced Scorecard hasn't made measurement any easier for us. They aren't using the four original Balanced Scorecard perspe
fted to maximize the conversion of your visitor to your most wanted response. The next newsletter issue will go into great detail about how to draw your prospect into your message.
When you’re done, re-check it, double-check it, and write it again.
Carefully prune your message until it concisely communicates with as few simple words as possible. Here’s a checklist to help you refine your message.
1. Does the message finish with a solid most wanted response (MWR)?
2. Is the opening line a “Big Gun”? Does it transmit the major benefit, the USP, to the prospect? Do the next couple of paragraphs build on that?
3. Scan through each section of the message. Is there a logical progression that builds to the MWR?
4. Are all the major benefits covered? Have you enhanced desire by painting word and graphic pictures of the benefits?
5. Have you helped the prospect create a rationale by describing key distinguishing features?
6. Does the MWR Closer Section build an offer that makes the
Helpful Hiring HintsAt a recent industry meeting, one of the speakers focused on Human Resource Issues. One area of particular interest to everyone there had to do with Hiring. Virtually everyone in attendance had made a bad hiring decision at one time or another and fully knew the high cost of a bad hire. The speaker advised that it had been his experience that most executives spend too little time preparing for interviews with perspective employees. He went on to say that most executives utilize the same questions for every interview, regardless of the position. He believes that the above practices in part explain the poor hiring results.In the past, I would have agreed with the speaker, but over the years, I have learned a couple of techniques that have helped me improve my results. Hopefully, you will find these to be as helpful to you as they have been to me.Hint #1. Prior to contacting the first can
Are You Marketing Smart… or Shooting from the Hip?
In this article you will learn how to be very strategic in your marketing efforts and how to invest your resources wisely in order to convert qualified prospects into customers.
My marketing strategy is to sell more products.
It’s important to understand the relationship between sales and marketing. Marketing is more strategic in nature and provides the foundation for sales. Everyone in a company is in marketing whether they realize it or not. Every activity that touches the customer either directly or indirectly is a marketing activity. Engineering, manufacturing, shipping and receiving, customer service, technical support and accounting are a few examples of indirect marketing. They each have some interface with the customer. They help set the brand personality. What kind of company are we? How will we be perceived externally? How will we treat our customers? Our vendors? Other more direct marketing activities include branding, pricing, public relations, affiliate partnerships, advertising and competitive analysis. These marketing activities lay the foundation for all our sales activities. Sales on the other hand falls into one of three categories, identifying and capturing qualified prospects, converting qualified prospects into customers, and maintaining an ongoing trusted relationship with the customer for value exchange.
I’m not a marketing genius, where do I start?
The following key questions will give you a very good start on better understanding what your selling, to whom, why they’ll buy it and how you’ll present your value proposition.
1. What exactly is our product and what does it do?
2. What is the target market and what is its personality?
3. What benefit is the target market looking to get out of our product?
4. What is our Unique Selling Proposition – What makes our product different, better, or more desirable than other similar products available?
5. How will this be conveyed to the customer?
6. How will we prove it?
7. How will our product stand out above its competitors?
8. Who are the top competitors and what are they doing right and what are they doing wrong?
Is your marketing message an information flea market?
Every marketing message whether it’s a magazine ad, an infomercial, or a sales pitch should follow a few key design principles. You want one thing to stand out in the customers mind, one thing that they’ll remember in the morning. Send them too many messages and they’ll remember nothing. You must clearly understand what your objective is. It may not be to close the sale. It may be to get them to request more info, to set an appointment, or to introduce you to the decision maker.
Your message should be constructed to support the following design principles:
1. Lead with your Unique Selling Proposition
2. Close with your solid Most Wanted Response (MWR)
3. Enhance Desire with Key Benefits
4. Create Rationale with Features
5. Build Trust and Credibility
6. Eliminate Risk
7. Make a Compelling Irresistible Offer
8. Tell Them Exactly What To Do
Answer the obvious questions in your prospect’s mind.
Your prospect will have several questions in the back of his mind that he may never ask, but he won’t buy until they are answered. Your objective is to answer these questions before they are asked or before your prospect just walks away.
1. Do I really want this? – Emphasize benefits
2. What exactly will I be getting? – Provide a description and a picture of the product.
3. Is it of good quality? – Answer with testimonies and perhaps features.
4. How can I trust this merchant? – Show a photo, tell your story, explain the guarantee, display trusted agencies.
5. What happens if I don’t like the product? – Describe your guarantee and return policy.
6. How do I order? – Show the next step. Make the order process obvious.
Write effective sales copy.
Words Sell! The delivery of your message must be carefully crafted to maximize the conversion of your visitor to your most wanted response. The next newsletter issue will go into great detail about how to draw your prospect into your message.
When you’re done, re-check it, double-check it, and write it again.
Carefully prune your message until it concisely communicates with as few simple words as possible. Here’s a checklist to help you refine your message.
1. Does the message finish with a solid most wanted response (MWR)?
2. Is the opening line a “Big Gun”? Does it transmit the major benefit, the USP, to the prospect? Do the next couple of paragraphs build on that?
3. Scan through each section of the message. Is there a logical progression that builds to the MWR?
4. Are all the major benefits covered? Have you enhanced desire by painting word and graphic pictures of the benefits?
5. Have you helped the prospect create a rationale by describing key distinguishing features?
6. Does the MWR Closer Section build an offer that makes the M
Bulgarian Property HotspotsSo much has been written and said about the current prospects for the investment property market in Bulgaria now that the nation has joined the European Union; opinion ranges from those who believe the hike in property prices prior to EU accession represented the majority of the positive adjustment due in Bulgaria, to those who are certain that property prices could now mirror those of other recent EU entrants where prices doubled following accession.Some emerging hotspots are Veliko Tarnovo, which is a stunningly beautiful town with amazing architecture and great tourism interest; located in the north of Bulgaria, it is a definitely one of richest cultural locations in Bulgaria.The city of Stara Zagora occupies a strategic and important location in the country and is one of the most important economic hubs in Bulgaria. Located in central southern Bulgaria, Stara Zagora is a central hu
tions, affiliate partnerships, advertising and competitive analysis. These marketing activities lay the foundation for all our sales activities. Sales on the other hand falls into one of three categories, identifying and capturing qualified prospects, converting qualified prospects into customers, and maintaining an ongoing trusted relationship with the customer for value exchange.
I’m not a marketing genius, where do I start?
The following key questions will give you a very good start on better understanding what your selling, to whom, why they’ll buy it and how you’ll present your value proposition.
1. What exactly is our product and what does it do?
2. What is the target market and what is its personality?
3. What benefit is the target market looking to get out of our product?
4. What is our Unique Selling Proposition – What makes our product different, better, or more desirable than other similar products available?
5. How will this be conveyed to the customer?
6. How will we prove it?
7. How will our product stand out above its competitors?
8. Who are the top competitors and what are they doing right and what are they doing wrong?
Is your marketing message an information flea market?
Every marketing message whether it’s a magazine ad, an infomercial, or a sales pitch should follow a few key design principles. You want one thing to stand out in the customers mind, one thing that they’ll remember in the morning. Send them too many messages and they’ll remember nothing. You must clearly understand what your objective is. It may not be to close the sale. It may be to get them to request more info, to set an appointment, or to introduce you to the decision maker.
Your message should be constructed to support the following design principles:
1. Lead with your Unique Selling Proposition
2. Close with your solid Most Wanted Response (MWR)
3. Enhance Desire with Key Benefits
4. Create Rationale with Features
5. Build Trust and Credibility
6. Eliminate Risk
7. Make a Compelling Irresistible Offer
8. Tell Them Exactly What To Do
Answer the obvious questions in your prospect’s mind.
Your prospect will have several questions in the back of his mind that he may never ask, but he won’t buy until they are answered. Your objective is to answer these questions before they are asked or before your prospect just walks away.
1. Do I really want this? – Emphasize benefits
2. What exactly will I be getting? – Provide a description and a picture of the product.
3. Is it of good quality? – Answer with testimonies and perhaps features.
4. How can I trust this merchant? – Show a photo, tell your story, explain the guarantee, display trusted agencies.
5. What happens if I don’t like the product? – Describe your guarantee and return policy.
6. How do I order? – Show the next step. Make the order process obvious.
Write effective sales copy.
Words Sell! The delivery of your message must be carefully crafted to maximize the conversion of your visitor to your most wanted response. The next newsletter issue will go into great detail about how to draw your prospect into your message.
When you’re done, re-check it, double-check it, and write it again.
Carefully prune your message until it concisely communicates with as few simple words as possible. Here’s a checklist to help you refine your message.
1. Does the message finish with a solid most wanted response (MWR)?
2. Is the opening line a “Big Gun”? Does it transmit the major benefit, the USP, to the prospect? Do the next couple of paragraphs build on that?
3. Scan through each section of the message. Is there a logical progression that builds to the MWR?
4. Are all the major benefits covered? Have you enhanced desire by painting word and graphic pictures of the benefits?
5. Have you helped the prospect create a rationale by describing key distinguishing features?
6. Does the MWR Closer Section build an offer that makes the
Travel the World - for Free!I have been very fortunate to travel to several countries of the world while on business - countries I may have never visited on a holiday. There are pros and cons to working/doing business in a foreign country vs. visiting as a tourist but I have found it to be very rewarding. I have made many friends, been invited into many colleagues' homes to meet their families, dined on local specialties, and seen all the local attractions (I've been to the Giza pyramids three times - see photo on the right) because business partners are always proud to show you their country. After all, don't we always take visitors to Alberta to the Rocky Mountains? Foreign business delegations traveling to Calgary always schedules time to go to Banff, often timing it to coincide with the weekend.So even though I don't sell a product, I do consider myself an exporter. That is because I am exporting my experience and kn
we prove it?
7. How will our product stand out above its competitors?
8. Who are the top competitors and what are they doing right and what are they doing wrong?
Is your marketing message an information flea market?
Every marketing message whether it’s a magazine ad, an infomercial, or a sales pitch should follow a few key design principles. You want one thing to stand out in the customers mind, one thing that they’ll remember in the morning. Send them too many messages and they’ll remember nothing. You must clearly understand what your objective is. It may not be to close the sale. It may be to get them to request more info, to set an appointment, or to introduce you to the decision maker.
Your message should be constructed to support the following design principles:
1. Lead with your Unique Selling Proposition
2. Close with your solid Most Wanted Response (MWR)
3. Enhance Desire with Key Benefits
4. Create Rationale with Features
5. Build Trust and Credibility
6. Eliminate Risk
7. Make a Compelling Irresistible Offer
8. Tell Them Exactly What To Do
Answer the obvious questions in your prospect’s mind.
Your prospect will have several questions in the back of his mind that he may never ask, but he won’t buy until they are answered. Your objective is to answer these questions before they are asked or before your prospect just walks away.
1. Do I really want this? – Emphasize benefits
2. What exactly will I be getting? – Provide a description and a picture of the product.
3. Is it of good quality? – Answer with testimonies and perhaps features.
4. How can I trust this merchant? – Show a photo, tell your story, explain the guarantee, display trusted agencies.
5. What happens if I don’t like the product? – Describe your guarantee and return policy.
6. How do I order? – Show the next step. Make the order process obvious.
Write effective sales copy.
Words Sell! The delivery of your message must be carefully crafted to maximize the conversion of your visitor to your most wanted response. The next newsletter issue will go into great detail about how to draw your prospect into your message.
When you’re done, re-check it, double-check it, and write it again.
Carefully prune your message until it concisely communicates with as few simple words as possible. Here’s a checklist to help you refine your message.
1. Does the message finish with a solid most wanted response (MWR)?
2. Is the opening line a “Big Gun”? Does it transmit the major benefit, the USP, to the prospect? Do the next couple of paragraphs build on that?
3. Scan through each section of the message. Is there a logical progression that builds to the MWR?
4. Are all the major benefits covered? Have you enhanced desire by painting word and graphic pictures of the benefits?
5. Have you helped the prospect create a rationale by describing key distinguishing features?
6. Does the MWR Closer Section build an offer that makes the
Phone Answering Skills for Support StaffHow you answer your phone can make or break your company. In the age where the Internet has become indispensable, the good old telephone is still a favourite when it comes to customer service. People still like speaking to a person rather then sending emails and wondering when they’re going to get a response. The telephone is quicker and more enjoyable to use for a lot of clients.Being such an important business tool, the telephone, if used properly, can turn enquiries into long time business. When training new staff, make sure you spend time training them on how the calls should be answered.
Here are some tips for you to consider:1. Make sure every one in your company answers the same way – mentioning their name and the name of your company in a courteous way.
For example: “Good morning name of your company this is Samantha, how can I help you?2. Make sure that you smile and
6. Eliminate Risk
7. Make a Compelling Irresistible Offer
8. Tell Them Exactly What To Do
Answer the obvious questions in your prospect’s mind.
Your prospect will have several questions in the back of his mind that he may never ask, but he won’t buy until they are answered. Your objective is to answer these questions before they are asked or before your prospect just walks away.
1. Do I really want this? – Emphasize benefits
2. What exactly will I be getting? – Provide a description and a picture of the product.
3. Is it of good quality? – Answer with testimonies and perhaps features.
4. How can I trust this merchant? – Show a photo, tell your story, explain the guarantee, display trusted agencies.
5. What happens if I don’t like the product? – Describe your guarantee and return policy.
6. How do I order? – Show the next step. Make the order process obvious.
Write effective sales copy.
Words Sell! The delivery of your message must be carefully crafted to maximize the conversion of your visitor to your most wanted response. The next newsletter issue will go into great detail about how to draw your prospect into your message.
When you’re done, re-check it, double-check it, and write it again.
Carefully prune your message until it concisely communicates with as few simple words as possible. Here’s a checklist to help you refine your message.
1. Does the message finish with a solid most wanted response (MWR)?
2. Is the opening line a “Big Gun”? Does it transmit the major benefit, the USP, to the prospect? Do the next couple of paragraphs build on that?
3. Scan through each section of the message. Is there a logical progression that builds to the MWR?
4. Are all the major benefits covered? Have you enhanced desire by painting word and graphic pictures of the benefits?
5. Have you helped the prospect create a rationale by describing key distinguishing features?
6. Does the MWR Closer Section build an offer that makes the
Get Smart Before You Start A New Business - Part 01Having been a business consultant for over 20 years I have seen (what appears to be) every business idea, under-funded startup operation (including some of my own) under the sun. And probably 80 percent of them failed. Basically, the reasons are always the same… an overestimation of the market and sales and underestimation of costs. The other primary reason for failure is that people simply lack business knowledge to make good decisions. They spend an inordinate amount of time reinventing wheels from the spokes up, most of it based on guesswork and wishful thinking. They simply did not have the proper foundation of knowledge to handle the workloads required of starting the business and they crumbled under the onslaught of information requirements to effectively handle business startup, management, marketing, sales, implementation of technology, accounting, law, human resources, taxes, etc
fted to maximize the conversion of your visitor to your most wanted response. The next newsletter issue will go into great detail about how to draw your prospect into your message.
When you’re done, re-check it, double-check it, and write it again.
Carefully prune your message until it concisely communicates with as few simple words as possible. Here’s a checklist to help you refine your message.
1. Does the message finish with a solid most wanted response (MWR)?
2. Is the opening line a “Big Gun”? Does it transmit the major benefit, the USP, to the prospect? Do the next couple of paragraphs build on that?
3. Scan through each section of the message. Is there a logical progression that builds to the MWR?
4. Are all the major benefits covered? Have you enhanced desire by painting word and graphic pictures of the benefits?
5. Have you helped the prospect create a rationale by describing key distinguishing features?
6. Does the MWR Closer Section build an offer that makes the MWR irresistible? Is the offer so good that you’d be afraid to pass it up?
7. Have you offered proof and major credibility-builders? Do you get an overall good, believable solid feel from the message?
8. Have you eliminated the risk (i.e. guarantee, etc.)? Is that clear to the visitor?
9. Is it all bundled in a clear call to action where the visitor is told exactly what to do?
10. Is the visitor reminded of the major benefits again?
11. Is there a strong and logical reason why action is required right now?
12. Does the visitor understand exactly what she gets? Don’t take this for granted.
13. Does the message maintain a “you-oriented” focus throughout the message? Have you eliminated all references to I, we, my, our, and us.
14. Read it all out loud to a colleague or spouse. Does anything ring hollow, embarrass you, or just plain doesn’t work? Fix it.
15. Once it is as good as it can be, spell-check it. Then proof-read for spelling errors missed by the spell checker. Review it for reasonable grammar. Double-check it if a lot of changes are made.
I’ll just send my prospect to my company website.
Sadly, too many companies send their prospects and the click-throughs from promotions to their company website’s home page. Unless you are offering a single product with a micro-site, this can be a big mistake. The average home page doesn't provide a clear path to the product you are advertising, nor is it suited to follow a particular ad, cinch the deal, and bring in the sale. Instead, the average home page provides a half-dozen rabbit trails that your potential customer can explore before she gives up in disgust and impatience. A professionally crafted marketing message, on the other hand, is designed to accomplish a specific targeted objective.
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You’ve learned how to be very strategic in your marketing efforts and how to invest your resources wisely in order to convert qualified prospects into customers.
You have complete control. Unlike public relations efforts, you have final word in determining where, when and how often your message will appear, how it will look and what it will say. You can target your audience more readily (working mothers, new home purchasers, small truck owners) and aim at very specific geographic areas. You can be consistent through advertising that presents your company's image and sales message over time to build awareness and trust.
They are two elements of negligent entrustment that defines it from negligent hiring. The first, and most obvious, is that negligent hiring requires the actual employment of the person causing the injury while negligent entrustment can apply to anyone, employed or not.
As a business growth specialist, speaker, trainer and author I work with a multitude of business owners and show them how to grow their businesses. The effects can often be dramatic in terms of results. One of the crucial areas in any business is 'Having the right Attitude'. In this article I cover one of the top areas that stops people from people being successful in business...