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Hub You - Customer Service Field Day: Give The Lady What She Wants!
There's no getting around it. Training is costly. Corporations have to train their employees, of course, in order for them to work most efficiently and productively. But there's no s
Marshall Field was asked what to do in handling a certain patron at his store and he bristled: “Give the lady wh
Viacom (CBS) is suing you tube (Google), for displaying clips of their shows like CSI and the Colbert report. I would like to know why. Being on you tube, wouldn’t you get more exposur
Macy’s, its owner, is renaming the store after itself.
With the closing of Field’s another bright chapter in the history of customer service is also coming to an end.
Field’s was known for carrying special merchandise, for being a place where patrons could meet for lunch, and for marketing savvy.
It was so embedded into the popular lore that Chicagoans made Marshall Field, its founder, an icon of accomplishment, and a symbol of business success.
My father used to tell the story about how he was accepted to a prestigious military college, but his dad wasn’t keen on the idea of his going.
Grandpa reduced his concern about his son’s future to a pithy question:
“Would you rather be a Field Marshal or a Marshall Field?”
Dad got the point, and went on to have an interesting career in business, telling that story with a smile and just a tinge of nostalgia.
Marshall Field was asked what to do in handling a certain patron at his store and he bristled: “Give the lady wh
When you are looking to hold an annual general meeting (AGM), there are a variety of things to consider when selecting an appropriate venue to host the gathering. Not only will you be
Field’s was known for carrying special merchandise, for being a place where patrons could meet for lunch, and for marketing savvy.
It was so embedded into the popular lore that Chicagoans made Marshall Field, its founder, an icon of accomplishment, and a symbol of business success.
My father used to tell the story about how he was accepted to a prestigious military college, but his dad wasn’t keen on the idea of his going.
Grandpa reduced his concern about his son’s future to a pithy question:
“Would you rather be a Field Marshal or a Marshall Field?”
Dad got the point, and went on to have an interesting career in business, telling that story with a smile and just a tinge of nostalgia.
Marshall Field was asked what to do in handling a certain patron at his store and he bristled: “Give the lady wh
If you decide you’d like to reduce your tax burden, protect your assets, simplify your company operations or enter into cross border business transactions for example, and you’re inter
My father used to tell the story about how he was accepted to a prestigious military college, but his dad wasn’t keen on the idea of his going.
Grandpa reduced his concern about his son’s future to a pithy question:
“Would you rather be a Field Marshal or a Marshall Field?”
Dad got the point, and went on to have an interesting career in business, telling that story with a smile and just a tinge of nostalgia.
Marshall Field was asked what to do in handling a certain patron at his store and he bristled: “Give the lady wh
If you don’t, it could cost you a lot of money. Particularly if you’re a small business, start-up or a company looking for short-term office accommodations. At first glance
Grandpa reduced his concern about his son’s future to a pithy question:
“Would you rather be a Field Marshal or a Marshall Field?”
Dad got the point, and went on to have an interesting career in business, telling that story with a smile and just a tinge of nostalgia.
Marshall Field was asked what to do in handling a certain patron at his store and he bristled: “Give the lady wh
When it comes to setting up a new business, it can be difficult to come to terms with business terminology - especially if the process of setting up and running a company is completely
Marshall Field was asked what to do in handling a certain patron at his store and he bristled: “Give the lady what she wants!”
That story became a famous symbol of his commitment to customer service, what used to be called “the white glove treatment.”
It’s still with us, here and there, in isolated places around the world. Too bad it’s going to be harder to find, in fact or through legend, in my hometown.
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