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    Define the Problem First. It seems obvious, but how many times have we gone to a problem-solving meeting and the discussion started with either whose fault was it or an assertion about the proper solution?

    Explain what the problem is—what went wrong, what are the symptoms, what is the impact on your business and your customer’s business. These are the things that someone knows at this point in the problem solving process. If the

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    problem-solving meeting and the discussion started with either whose fault was it or an assertion about the proper solution?

    Explain what the problem is—what went wrong, what are the symptoms, what is the impact on your business and your customer’s business. These are the things that someone knows at this point in the problem solving process. If the

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    Explain what the problem is—what went wrong, what are the symptoms, what is the impact on your business and your customer’s business. These are the things that someone knows at this point in the problem solving process. If the

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    t are the symptoms, what is the impact on your business and your customer’s business. These are the things that someone knows at this point in the problem solving process. If the
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    se are the things that someone knows at this point in the problem solving process. If the someone is not you, and you’re leading the problem-solving effort, you need to do some research to find out. No guesses or assumptions allowed: the problem description must give the facts clearly and accurately.

    Write it down. Writing the problem down forces you to describe it carefully, completely and unambiguously. The statement is a valuable tool

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