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Hub You - Seven Cs to Avoid Procedure Writing Errors
In this issue, I will share my experience acquired from the conglomerate and its operating companies.. For the purpose of this article, I will articulate the Customer Driven Excellence which is one of the eleven core values and concepts used in Malcolm Baldrige Criteria. As before, I will use case studies to show how some of the companies implement them.To recap, below are the
One of the questions I receive most often from my newsletter subscribers is what do I do when I've "blown it?" As one good friend said: "I forgot all the great ways I know to address a conflict. I reprimanded an employee by basically attacking her character. I did apologize, and, thankfully, she is not quitting. But things feel awkward, and I'm wondering if there's something I can do
Case Study: Little Mistakes Add Up Quickly
Without knowing it, employees at a local auto parts company were having a costly problem determining when to accept customer credit. The company actually had a detailed credit application procedure, including an exhaustive error correction routine, but the procedure had one fatal flaw: it was not properly indexed.
Indexing Improves Usability
Without a way to readily locate and reference the applicable procedure in the operations manual, employees could not find it and were simply not using it at all, leading to an inconsistent process and wildly varying output. Potentially valuable customers were regularly turned away by some staff members, while others accepted bad credit r
Do you love being around children, teaching them how to do all manner of things? If you do then you can earn a fairly good income from this passion. There are many avenues to cash in on this passion. The only problem is which one to choose. Better yet you could operate more than one business and have multiple streams of income.List all your talents and skills. It could be in the arts
Case Study: Little Mistakes Add Up Quickly
Without knowing it, employees at a local auto parts company were having a costly problem determining when to accept customer credit. The company actually had a detailed credit application procedure, including an exhaustive error correction routine, but the procedure had one fatal flaw: it was not properly indexed.
Indexing Improves Usability
Without a way to readily locate and reference the applicable procedure in the operations manual, employees could not find it and were simply not using it at all, leading to an inconsistent process and wildly varying output. Potentially valuable customers were regularly turned away by some staff members, while others accepted bad credit
In the modem world no business can afford to remain secretive because various parties such as creditors, employees, taxation authorities, investors, public and government etc., are interested to know about the affairs of the business. Affairs of the business can be studied mainly by consulting final accounts and the balance sheet of the particular business. Final accounts and the balance sh
Indexing Improves Usability
Without a way to readily locate and reference the applicable procedure in the operations manual, employees could not find it and were simply not using it at all, leading to an inconsistent process and wildly varying output. Potentially valuable customers were regularly turned away by some staff members, while others accepted bad credit
When I hear the word pyschology, I think of Dr. Phil.When I hear the word motivation, I think of Tony Robbins.When I hear the word marketing, I think of Seth Godin.And when I hear the word closeout, I think of my Dad.Why?Because each of those people are individuals who, in MY mind, have the most expertis
Indexing Improves Usability
Without a way to readily locate and reference the applicable procedure in the operations manual, employees could not find it and were simply not using it at all, leading to an inconsistent process and wildly varying output. Potentially valuable customers were regularly turned away by some staff members, while others accepted bad credit
CeMAP training is the first step to becoming a mortgage adviser, and some people are now looking at this step in the light of the recent increases in inflation and the corresponding increases in interest rates being imposed by the Bank of England. The question on everyone’s mind is, “Is CeMAP training still the key to a lucrative career in the mortgage industry, or has the
A small omission like this can add up to thousands of dollars in lost sales and good will. Even the most thorough procedures inevitably have gaps that come from being "too close" to the process or not following the basic rules of effective procedure writing.
Profit from Experience
To be effective, procedures must be action oriented, grammatically correct, and written in a consistent style and format to ensure usability. These guidelines, along with industry "best practices" that are documented in auditable criteria, can be used to improve your procedures:
- Context. Actions must properly describe the activity to be performed.
- Consistency. All references and terms are used the same way every time, and the procedure must ensure consistent results.
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