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  • Hub You - Proven Secrets to Keeping Your People and Increasing Your Profits

    Getting Started as an Interim Manager
    First and foremost, don't rely totally on interim providers to find your first assignment. Interim management providers tend to use a 'trusted'number of interim managers who they know will represent their company in a professional manner. By all means register with companies like ours but you must also go on the self-promotion offensive at the same time.Start by making up a list of companies and people you have worked with over your career. If you are lucky you might have 100+ names of people who may have an interest in your skills and experience. Contact these people by telephone or by a well constructed letter.<
    tion you will take… whether to stay or go.

    Solutions For The Employer

    Ask your people how they really feel and work out a solution. Just because they haven't told you about their concerns doesn't mean that everything's fine. If you have people who consistently work long hours then you will definitely have a major problem.

    You want your people to be 'on the ball', alive and energised so they are valuable to your organisation. If they do not achieve a reasonable balance between their work and home life then at some stage they will break down. They may take extra time off work due to the pressures they are constantly under or eventually leave.

    The Final Word

    Don't turn a blind eye. Get proactive with your people. Communicate regularly with them, find out how they are managing, listen to what they have to say and where required take action.

    To retain your valuable employees you have to work at it, otherwise you run the risk of not only losing them but all th

    Build A Successful Business By Staying Connected
    Over the course of your business life you'll come in contact with a number of other business people. They could be lawyers, business services, suppliers, customers, etc. These people are important to your business in more ways than one. If you hired them or they bought your product or service, you can also gain their business knowledge, experience, ideas, and advice. How do you do this? Stay Connected! Network! Networking is when two or more different businesses stay in contact on a regular basis to build and improve each others business.Consider all the benefits you'll gain from talking to other business pe
    Why are people changing jobs so quickly these days?

    Here are a few reasons why:

    • They have a boring job therefore they feel they are not achieving anything.

    • They have no leader to follow.

    • They feel unappreciated.

    • They work long hours and want a life.

    • They are not paid what they are worth.

    • The above reasons are not taken from any figures or facts stated in publications and general media. This is what the people themselves tell me. They are the words from the coal face, real people…managers, personal assistants, administrative staff, sales people; regular run-of-the mill people.

    It doesn't take much to retain valuable people and one of the easiest ways is to offer flexibility.

    Where is the Family Friendly Workplace?

    One of my clients - John - who is a manager in a large organisation - was telling me that his wife Mary, an accountant recently changed jobs, from working part-time in a suburban practice to full-time in the city. She did this as a career move as she couldn't find stimulating work part-time in suburbia. (I'm sure many women can relate to that).

    Having two children - 7 and 4, she leaves for work when they're still asleep in the morning and arrives home around 6.30 p.m. at night.

    Luckily her husband works locally and can handle the morning care and has his in-laws do the afternoon care. His wife is already feeling stressed, tired and guilty because she cannot be around for her kids.

    How easy would it be for an employer to offer more flexibility say 3 days a week start at 10.00 a.m., 3 afternoons finish at 4.00 p.m. Mary wouldn't mind a cut in her pay packet - she just wants to balance her life.

    At this rate, Mary will not remain too long with her current employer as she will find the long hours will take their toll. It's even harder for the single parents. Not to mention the long-term effect it has on the person and their kids. A grumpy, tired and stressed person doesn't make for a good productive employee or parent.

    Think Laterally

    Why isn't there more flexibility in the workplace? Just because people 'start' at 9.00 a.m. and 'finish' at 5.00 p.m. (I know some of you work longer hours), doesn't mean people actually 'work'.

    In fact 80% of the day is generally non-productive. To find out exactly where your time goes, fill in a timesheet for one week (email us and we'll send you one of ours). Record what you have done for a full working week and you will be amazed where you spend your time. In most instances you will find your time is taken up by various interruptions, many of which can be avoided,non-productive meetings, and activities which generally are a waste of time.

    If you're one of those people who have difficulty saying 'no' to people you will definitely have major issues managing your workload.

    Working in a noisy open plan office will also decrease your productivity.

    My Former Life

    Many years ago I had a stint working as a postie, starting work at 6.00 a.m. each day. It was a great job. In fact it was the longest 'job' I had held - 3 years. I left when I was 6 months pregnant with my first child.

    As a postie, the quicker you worked, the sooner you went home. As soon as the mail was sorted you would go out on your round, do the deliveries come back and go home. Now that was an incentive to work as quickly as possible.

    In the '9 - 5' workplace you have to be present and yet there's no incentive to actually work as quickly or productively as you can.

    Solutions For The Employee

    If work is getting too much for you to handle and the hours are getting you down, speak to someone who'll listen, offer some realistic solutions. Do you need to learn how to get organised? Do you require assistance with the workload? Do you need to learn different skills for your role? There's no harm in asking. If they won't listen it's up to you to choose what action you will take… whether to stay or go.

    Solutions For The Employer

    Ask your people how they really feel and work out a solution. Just because they haven't told you about their concerns doesn't mean that everything's fine. If you have people who consistently work long hours then you will definitely have a major problem.

    You want your people to be 'on the ball', alive and energised so they are valuable to your organisation. If they do not achieve a reasonable balance between their work and home life then at some stage they will break down. They may take extra time off work due to the pressures they are constantly under or eventually leave.

    The Final Word

    Don't turn a blind eye. Get proactive with your people. Communicate regularly with them, find out how they are managing, listen to what they have to say and where required take action.

    To retain your valuable employees you have to work at it, otherwise you run the risk of not only losing them but all th

    Workplace Violence - 8 Tips For Spotting Early Warning Signs
    One of the greatest threats facing both employees and the companies they work for, is workplace violence. It has become the leading cause of death for women and the second leading for men, following closely behind motor vehicle accidents. In fact, the best estimates now being reported show that 1-in-4 employees will be the victim of workplace violence this year alone.While the media is quick to highlight the most deadly attacks that occur, the fact is that most employees will be lucky enough to only suffer from simple assaults. However, this is not to downplay the almost 400,000 aggravated assaults, 51,000 rapes an
    rban practice to full-time in the city. She did this as a career move as she couldn't find stimulating work part-time in suburbia. (I'm sure many women can relate to that).

    Having two children - 7 and 4, she leaves for work when they're still asleep in the morning and arrives home around 6.30 p.m. at night.

    Luckily her husband works locally and can handle the morning care and has his in-laws do the afternoon care. His wife is already feeling stressed, tired and guilty because she cannot be around for her kids.

    How easy would it be for an employer to offer more flexibility say 3 days a week start at 10.00 a.m., 3 afternoons finish at 4.00 p.m. Mary wouldn't mind a cut in her pay packet - she just wants to balance her life.

    At this rate, Mary will not remain too long with her current employer as she will find the long hours will take their toll. It's even harder for the single parents. Not to mention the long-term effect it has on the person and their kids. A grumpy, tired and stressed person doesn't make for a good productive employee or parent.

    Think Laterally

    Why isn't there more flexibility in the workplace? Just because people 'start' at 9.00 a.m. and 'finish' at 5.00 p.m. (I know some of you work longer hours), doesn't mean people actually 'work'.

    In fact 80% of the day is generally non-productive. To find out exactly where your time goes, fill in a timesheet for one week (email us and we'll send you one of ours). Record what you have done for a full working week and you will be amazed where you spend your time. In most instances you will find your time is taken up by various interruptions, many of which can be avoided,non-productive meetings, and activities which generally are a waste of time.

    If you're one of those people who have difficulty saying 'no' to people you will definitely have major issues managing your workload.

    Working in a noisy open plan office will also decrease your productivity.

    My Former Life

    Many years ago I had a stint working as a postie, starting work at 6.00 a.m. each day. It was a great job. In fact it was the longest 'job' I had held - 3 years. I left when I was 6 months pregnant with my first child.

    As a postie, the quicker you worked, the sooner you went home. As soon as the mail was sorted you would go out on your round, do the deliveries come back and go home. Now that was an incentive to work as quickly as possible.

    In the '9 - 5' workplace you have to be present and yet there's no incentive to actually work as quickly or productively as you can.

    Solutions For The Employee

    If work is getting too much for you to handle and the hours are getting you down, speak to someone who'll listen, offer some realistic solutions. Do you need to learn how to get organised? Do you require assistance with the workload? Do you need to learn different skills for your role? There's no harm in asking. If they won't listen it's up to you to choose what action you will take… whether to stay or go.

    Solutions For The Employer

    Ask your people how they really feel and work out a solution. Just because they haven't told you about their concerns doesn't mean that everything's fine. If you have people who consistently work long hours then you will definitely have a major problem.

    You want your people to be 'on the ball', alive and energised so they are valuable to your organisation. If they do not achieve a reasonable balance between their work and home life then at some stage they will break down. They may take extra time off work due to the pressures they are constantly under or eventually leave.

    The Final Word

    Don't turn a blind eye. Get proactive with your people. Communicate regularly with them, find out how they are managing, listen to what they have to say and where required take action.

    To retain your valuable employees you have to work at it, otherwise you run the risk of not only losing them but all th

    Handling Customer Complaints
    Even the best business will receive an occasional customer complaint. Knowing how to resolve these complaints will help you gain loyal customers who will then refer others to your business. Here are some important tips.1. Listen carefully to the customer and gather as much information as possible.2. Restate the complaint as you understand it. This ensures that you completely understand what the situation is.3. Resolve the problem as quickly as possible. Tell the person you are sorry this happened and ask what you can to do to make this right. Do not argue with the customer, even though you are right and
    tired and stressed person doesn't make for a good productive employee or parent.

    Think Laterally

    Why isn't there more flexibility in the workplace? Just because people 'start' at 9.00 a.m. and 'finish' at 5.00 p.m. (I know some of you work longer hours), doesn't mean people actually 'work'.

    In fact 80% of the day is generally non-productive. To find out exactly where your time goes, fill in a timesheet for one week (email us and we'll send you one of ours). Record what you have done for a full working week and you will be amazed where you spend your time. In most instances you will find your time is taken up by various interruptions, many of which can be avoided,non-productive meetings, and activities which generally are a waste of time.

    If you're one of those people who have difficulty saying 'no' to people you will definitely have major issues managing your workload.

    Working in a noisy open plan office will also decrease your productivity.

    My Former Life

    Many years ago I had a stint working as a postie, starting work at 6.00 a.m. each day. It was a great job. In fact it was the longest 'job' I had held - 3 years. I left when I was 6 months pregnant with my first child.

    As a postie, the quicker you worked, the sooner you went home. As soon as the mail was sorted you would go out on your round, do the deliveries come back and go home. Now that was an incentive to work as quickly as possible.

    In the '9 - 5' workplace you have to be present and yet there's no incentive to actually work as quickly or productively as you can.

    Solutions For The Employee

    If work is getting too much for you to handle and the hours are getting you down, speak to someone who'll listen, offer some realistic solutions. Do you need to learn how to get organised? Do you require assistance with the workload? Do you need to learn different skills for your role? There's no harm in asking. If they won't listen it's up to you to choose what action you will take… whether to stay or go.

    Solutions For The Employer

    Ask your people how they really feel and work out a solution. Just because they haven't told you about their concerns doesn't mean that everything's fine. If you have people who consistently work long hours then you will definitely have a major problem.

    You want your people to be 'on the ball', alive and energised so they are valuable to your organisation. If they do not achieve a reasonable balance between their work and home life then at some stage they will break down. They may take extra time off work due to the pressures they are constantly under or eventually leave.

    The Final Word

    Don't turn a blind eye. Get proactive with your people. Communicate regularly with them, find out how they are managing, listen to what they have to say and where required take action.

    To retain your valuable employees you have to work at it, otherwise you run the risk of not only losing them but all th

    ME/CFS And FM : Is It Time To Quit Your Job?
    I'm writing this article because I would have appreciated someone warning me about unknowingly pushing myself into a severe relapse of PVFS (ME/CFS) a few years ago (when I was struggling to keep my full-time job).Most working ME/ Chronic Fatigue Syndrome (CFS) and Fibromyalgia (FM) sufferers face the same kind of problems at some point during their illness:Should they continue work? Should they cut down? Or should they stop completely? And if they stop where will the money come from?Unless you're on your way to full recovery, ME/CFS and FM and full-time jobs (especially demanding or stressful ones) can
    fe

    Many years ago I had a stint working as a postie, starting work at 6.00 a.m. each day. It was a great job. In fact it was the longest 'job' I had held - 3 years. I left when I was 6 months pregnant with my first child.

    As a postie, the quicker you worked, the sooner you went home. As soon as the mail was sorted you would go out on your round, do the deliveries come back and go home. Now that was an incentive to work as quickly as possible.

    In the '9 - 5' workplace you have to be present and yet there's no incentive to actually work as quickly or productively as you can.

    Solutions For The Employee

    If work is getting too much for you to handle and the hours are getting you down, speak to someone who'll listen, offer some realistic solutions. Do you need to learn how to get organised? Do you require assistance with the workload? Do you need to learn different skills for your role? There's no harm in asking. If they won't listen it's up to you to choose what action you will take… whether to stay or go.

    Solutions For The Employer

    Ask your people how they really feel and work out a solution. Just because they haven't told you about their concerns doesn't mean that everything's fine. If you have people who consistently work long hours then you will definitely have a major problem.

    You want your people to be 'on the ball', alive and energised so they are valuable to your organisation. If they do not achieve a reasonable balance between their work and home life then at some stage they will break down. They may take extra time off work due to the pressures they are constantly under or eventually leave.

    The Final Word

    Don't turn a blind eye. Get proactive with your people. Communicate regularly with them, find out how they are managing, listen to what they have to say and where required take action.

    To retain your valuable employees you have to work at it, otherwise you run the risk of not only losing them but all th

    But Everybody Knows About it
    I recently stayed at a major hotel in Perth, Australia. On the telephone in my room was a small card indicating the phone and fax numbers of the hotel.The phone number was listed as (09)225-1234.Clients around the world intended to call me during my stay, so I gave them the hotel number.Not a single person was able to reach me by phone. One sent e-mail complaining I had given him a wrong number.I called the hotel operator to check the telephone number and told her about the small card in my room.‘Oh,’ she replied, ‘the local code is not (09) anymore, now it’s (08).’‘When did that cha
    tion you will take… whether to stay or go.

    Solutions For The Employer

    Ask your people how they really feel and work out a solution. Just because they haven't told you about their concerns doesn't mean that everything's fine. If you have people who consistently work long hours then you will definitely have a major problem.

    You want your people to be 'on the ball', alive and energised so they are valuable to your organisation. If they do not achieve a reasonable balance between their work and home life then at some stage they will break down. They may take extra time off work due to the pressures they are constantly under or eventually leave.

    The Final Word

    Don't turn a blind eye. Get proactive with your people. Communicate regularly with them, find out how they are managing, listen to what they have to say and where required take action.

    To retain your valuable employees you have to work at it, otherwise you run the risk of not only losing them but all that time and money you've invested in them.

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