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Hub You - Bye-Bye Boring Meetings! Make Yours Remarkable!
Setting the StageThe startup environment is one in which feathers are flying and those involved are in perpetual motion (both mentally and physically). Often, in the course of developing products and/or services, chasing down funding and looking for those first precious customers, the concept of a customer service organization falls way behind the back burner. And, while staffing this function and fully equipping it with all of the bells and whistles that are available to customer service organizations may not be the best move in these early stages, it is never too early to build the foundation for this vital function.There are few, if any, entrepreneurs who would actively and knowingly reject the concept of customer service. O
Traditionally, companies have asked their leaders to have all the answers, take control, and make tough decisions. The r
According to Wikipedia, "An entrepreneur is a person who undertakes and operates a new enterprise or venture and assumes some accountability for the inherent risks. In the context of the creation of for-profit enterprises, entrepreneur is often synonymous with founder."Let’s see if we can break this definition down into bite sized chunks.Entrepreneur as an UndertakerThis term indicates a certain amount of initiative that drives an individual to do something tangible with an idea they have conceived. This initiative is in context of a business startup.Entrepreneur as an OperatorThis term is indicative of an individual willing to get in the thick of things and develop the business from the standpoint of administ
The appointed hour arrives and you get your idea onto the agenda. Unfortunately the meeting proceeds without focus and at the speed of really good ketchup—slow. The person directing the meeting has gone over the same things you've already discussed ad nauseum, and your co-workers are mired down in dissecting ideas before anything tangible can be accomplished. By the time your agenda item is up for discussion, everyone is tired and frustrated. The nitpicking has drained all the energy out of a potentially terrific idea.
What is happening in this meeting? While it might be easy to blame it on your co-workers, the boss, or your team leader - the real culprit is process, or lack of it. A good meeting must be orchestrated like any other; it's a creative group effort. If you start with an unfocused agenda, add group members who are unclear of their roles, and mix in a lack of clear guidelines about participation, you have a recipe for a snoozefest...or worse.
Traditionally, companies have asked their leaders to have all the answers, take control, and make tough decisions. The re
Whenever you hear the words customer service, you think of a person who knows exactly what a customer wants and needs – and knows them even before the customer does. A customer service person has people skills: he or she is patient, but never condescending; and will do everything he or she can do to help a person, but will never be desperate. If you are in customer service, you can understand the fulfillment that comes with helping a customer successfully – and you will know the frustration that comes with seeing an irate, dissatisfied customer walking away or slamming the phone down on you.If you are applying for a job in customer service, you will need a resume that speaks of your background in the field; a transcript that shows your e
What is happening in this meeting? While it might be easy to blame it on your co-workers, the boss, or your team leader - the real culprit is process, or lack of it. A good meeting must be orchestrated like any other; it's a creative group effort. If you start with an unfocused agenda, add group members who are unclear of their roles, and mix in a lack of clear guidelines about participation, you have a recipe for a snoozefest...or worse.
Traditionally, companies have asked their leaders to have all the answers, take control, and make tough decisions. The r
So, why are you in business? If you answered, to make money, you’ve got it all wrong. That may be one of your reasons, but it shouldn’t be the main goal. You might think I’m crazy, but hear me out. To begin with, you be wondering what makes me qualified to judge your business? Fine, I’ll tell you.As a professional marketing consultant with a degree in advertising, I’ve been advising businesses since opening my own advertising agency in 1976. That adds up to three decades and about 7000 businesses. During that time, I learned what it takes to keep a company running. Therefore, with those credentials under my belt, please allow me to pass on a few words of wisdom.The purpose of business is to: (a) fill a need or (b) solve a problem
What is happening in this meeting? While it might be easy to blame it on your co-workers, the boss, or your team leader - the real culprit is process, or lack of it. A good meeting must be orchestrated like any other; it's a creative group effort. If you start with an unfocused agenda, add group members who are unclear of their roles, and mix in a lack of clear guidelines about participation, you have a recipe for a snoozefest...or worse.
Traditionally, companies have asked their leaders to have all the answers, take control, and make tough decisions. The r
Certain Industrial nameplate products last longer than other. This article discusses one of the choices that can be made for Industrial nameplates used in tough environments.Harsh climate, rough weather, extreme heat, direct sunlight and corrosive chemicals, are a few of the tough conditions name plates must endure to survive and prove durability. Whereas materials used are important, the printing processes utilized play just as critical a role in making nameplates more durable. The process used is a critical determining factor influencing the durability of your nameplate, and ultimately your brand name or logo inscribed on it. To get maximum benefit out of your nameplates, one such process to be relied on is Chemical etching.
Traditionally, companies have asked their leaders to have all the answers, take control, and make tough decisions. The r
The landscape of purchasing freight transportation has changed dramatically. Have your supply chain processes kept pace maximizing service and minimizing costs? Key elements of change have been capacity, technology and leverage.Capacity – Other than rail, there is abundant small package, less than truckload and truckload capacity, when managed properly. The asset providers will tell you otherwise as in their respective niches, sellers may be constrained but buyers certainly are not. In 1980 there where 20,000 trucking companies in North America, today there are over 564,000…each with unique cost structures, market reach and technology. The only way for purchasers of transportation to manage this highly fragmented market is to levera
Traditionally, companies have asked their leaders to have all the answers, take control, and make tough decisions. The result has been a directive leadership style where one "boss" is in charge, and employees are often reluctant to openly express their opinions. This system places tremendous pressure on management, and the organization loses out on many valuable ideas. Meetings tend to get bogged down in minutia with few tangible actions taking place beyond the initial discussion.
Thankfully, this command leadership model is in decline, becoming a thing of the past. Increasingly, organizations are turning to all members for their energy, commitment, and brainpower. Input from all employees requires a shift in leadership from controlling to facilitative. This change may take time in your organization because many of us have been conditioned to put the person in the front of the room in control.
Skillful facilitation can significantly improve your meetings. And, your brilliant product idea will actually have a chance! Effective facilitation will not only rev up your company’s meetings, with patience it will lead to a more collaborative way of making decisions.
Team mem
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