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Hub You - Empowerment Makes Dollars and Sense
Having problems in creating your own merchant account? Are the expenses needed in order to pay for these accounts too much for you? Then do not worry because there are companies called third party companies that are willing to help you get the account you need.By applying to these third party companies, you will be able to process credit card tr
Action Steps
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Ask your frontline staff what they cannot do for customers without first getting a manager’s approval. Now ask yourself what you might gain if staff could act immediately. If there are credit risks or financial limits involved, set them high enough to be worth the
I know, I know. It doesn’t sound too nice. But lets face it, in business, if customers don’t pick your business, they’ve picked somebody else. I want to help you so that the customer picks YOUR business over somebody else’s. This is basically for e-commerce, so for traditional business, emails, e-zines, etc., might not apply but you might still be
Brendan sent this example:
‘I use an internet grocery delivery in London called Ocado. I’m impressed with this company for the design of their website, the friendliness of the delivery staff, commitment to a one-hour delivery window and much more! Everything is designed for what the customer wants, not what is easy for the company. They get a lot of repeat business from me and my friends.
‘Recently, Ocado substituted an item, a standard practice when something I order is not available. I did not notice the substitution at the time of delivery (although Ocado usually makes it clear when they have done this).
‘When the next delivery arrived, I asked to return the item (worth 5 pounds) for a refund. The delivery person immediately took 5 pounds off my bill and then said, “You know what, you can keep the item anyway.”
‘The driver didn’t have to call anyone else to ask if he could do this, he just did it. Terrific! The company empowers him and trusts him to look after their customers right at the doorstep. Ocado will earn those 5 pounds from me many times over.’
Empowering the delivery person gives the customer what he or she wants and is best for the company, too. Imagine the administrative costs of processing a refund claim, bringing a product back to the warehouse, restocking the shelf, adjusting the inventory, etc. All that effort for an item of such low value! Yet that’s exactly what most grocery stores around the world would do.
Grocery is a low-margin business. The best, fastest and most intelligent thing to do is what the driver did: turn a low-value item into a high-value customer moment.
Key Learning Point
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Empowerment works for your customers, your staff and your organization. Customers get what they need done quickly and done right. The staff becomes more positive and professional. Your organization earns a reputation (and loyal customers) no amount of advertising can buy.
Action Steps
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Ask your frontline staff what they cannot do for customers without first getting a manager’s approval. Now ask yourself what you might gain if staff could act immediately. If there are credit risks or financial limits involved, set them high enough to be worth the
Shredder companies offer solutions to material destruction by manufacturing shredder equipments. Shredders tear out papers and such materials in the required sizes for disposal of materials. A.A. Low is credited as the designer of the first paper shredder in 1908. Adolph Ehinger popularized paper shredders among the public, with the introduction of a
‘Recently, Ocado substituted an item, a standard practice when something I order is not available. I did not notice the substitution at the time of delivery (although Ocado usually makes it clear when they have done this).
‘When the next delivery arrived, I asked to return the item (worth 5 pounds) for a refund. The delivery person immediately took 5 pounds off my bill and then said, “You know what, you can keep the item anyway.”
‘The driver didn’t have to call anyone else to ask if he could do this, he just did it. Terrific! The company empowers him and trusts him to look after their customers right at the doorstep. Ocado will earn those 5 pounds from me many times over.’
Empowering the delivery person gives the customer what he or she wants and is best for the company, too. Imagine the administrative costs of processing a refund claim, bringing a product back to the warehouse, restocking the shelf, adjusting the inventory, etc. All that effort for an item of such low value! Yet that’s exactly what most grocery stores around the world would do.
Grocery is a low-margin business. The best, fastest and most intelligent thing to do is what the driver did: turn a low-value item into a high-value customer moment.
Key Learning Point
--------------------------------------------------------------------------------
Empowerment works for your customers, your staff and your organization. Customers get what they need done quickly and done right. The staff becomes more positive and professional. Your organization earns a reputation (and loyal customers) no amount of advertising can buy.
Action Steps
--------------------------------------------------------------------------------
Ask your frontline staff what they cannot do for customers without first getting a manager’s approval. Now ask yourself what you might gain if staff could act immediately. If there are credit risks or financial limits involved, set them high enough to be worth the
I'm sure you've heard that the best way to achieve something is to have a clear understanding of your goal. The more detailed your picture or statement, the more likely you are to reach your desired milestone.Most people want to succeed in a career that is more fulfilling and meaningful than what they have now. In addition they want to be happy
‘The driver didn’t have to call anyone else to ask if he could do this, he just did it. Terrific! The company empowers him and trusts him to look after their customers right at the doorstep. Ocado will earn those 5 pounds from me many times over.’
Empowering the delivery person gives the customer what he or she wants and is best for the company, too. Imagine the administrative costs of processing a refund claim, bringing a product back to the warehouse, restocking the shelf, adjusting the inventory, etc. All that effort for an item of such low value! Yet that’s exactly what most grocery stores around the world would do.
Grocery is a low-margin business. The best, fastest and most intelligent thing to do is what the driver did: turn a low-value item into a high-value customer moment.
Key Learning Point
--------------------------------------------------------------------------------
Empowerment works for your customers, your staff and your organization. Customers get what they need done quickly and done right. The staff becomes more positive and professional. Your organization earns a reputation (and loyal customers) no amount of advertising can buy.
Action Steps
--------------------------------------------------------------------------------
Ask your frontline staff what they cannot do for customers without first getting a manager’s approval. Now ask yourself what you might gain if staff could act immediately. If there are credit risks or financial limits involved, set them high enough to be worth the
There is no particular set of rules that one should follow in motivating employees. We each have our own driving force when it comes to doing an excellent job at work. A working mother could be motivated by her children, who serve as her inspiration to succeed. A trainee who is fresh out of college is motivated by the compulsion to learn and climb to t
Grocery is a low-margin business. The best, fastest and most intelligent thing to do is what the driver did: turn a low-value item into a high-value customer moment.
Key Learning Point
--------------------------------------------------------------------------------
Empowerment works for your customers, your staff and your organization. Customers get what they need done quickly and done right. The staff becomes more positive and professional. Your organization earns a reputation (and loyal customers) no amount of advertising can buy.
Action Steps
--------------------------------------------------------------------------------
Ask your frontline staff what they cannot do for customers without first getting a manager’s approval. Now ask yourself what you might gain if staff could act immediately. If there are credit risks or financial limits involved, set them high enough to be worth the
Have you recently started a home based business, and are finding it hard to build it up to the level you expect it to be at? If this sounds like you then let me be the first to lend you a helping hand, and teach you a few good tactics you can use to help grow your online business day by day.Growing your business one person at a time will
Action Steps
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Ask your frontline staff what they cannot do for customers without first getting a manager’s approval. Now ask yourself what you might gain if staff could act immediately. If there are credit risks or financial limits involved, set them high enough to be worth the time and effort your administrative procedures will require. Otherwise, let your service team do what’s right – right away.
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