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  • Hub You - Project Management - It's Just A Button

    Knowing What is Good Customer Service Satisfaction
    When was the last time you had encountered an unforgettable buying experience? There are instances when you had bad experiences with e-commerce sites that failed to respond on time with your email query.Or there could been times when a sales associate at your
    ting customers who were migrating from an earlier release to this new and improved version of our software.

    To make a long story short, his 5 minute button lead on average to a 4 day effort.

    If you're still at the Definition stage of your process, then you should at

    Do You Want To Find Legitimate Work At Home Jobs?
    Some people are still skeptical about legitimate work at home jobs, they find difficult to believe that they can trust somebody that they cant see face to face and where everything is handled over the internet.However, as the internet has become more popular,
    I once worked with a developer who showed up at every product demo and constantly suggested improvements for the product. Don't get me wrong. Feedback is important and you shouldn't discourage developers from providing it. But there is a time and place for everything.

    Besides the fact that this developer kept taking the demo off track and wasting everyone's time, his feedback, when accepted, had a huge impact on the project schedule.

    "It's just a button" was his answer to every objection based on the project schedule. This guy always managed to convince Product Management that he could do it in 5 minutes. I'm sure he could add a button to a UI in 5 minutes, but this button had a lot of repercussion.

    For one, this button needed an action attached behind it, which didn't yet exist. Furthermore, adding a button would mean updating the SRS, user documentation, and test cases. Finally, it had impact on other applications that were affected by the action attached to this button. Not only did we now need to modify these other applications, we needed to write an upgrade script for our existing customers who were migrating from an earlier release to this new and improved version of our software.

    To make a long story short, his 5 minute button lead on average to a 4 day effort.

    If you're still at the Definition stage of your process, then you should at

    Telephone Etiquette
    The telephone is still a key method of communication & thus proper telephone techniques an important part of a top-notch business. On a phone call the only impression a customer gets is that of your voice and the manner in which you speak. In order to project the mo
    des the fact that this developer kept taking the demo off track and wasting everyone's time, his feedback, when accepted, had a huge impact on the project schedule.

    "It's just a button" was his answer to every objection based on the project schedule. This guy always managed to convince Product Management that he could do it in 5 minutes. I'm sure he could add a button to a UI in 5 minutes, but this button had a lot of repercussion.

    For one, this button needed an action attached behind it, which didn't yet exist. Furthermore, adding a button would mean updating the SRS, user documentation, and test cases. Finally, it had impact on other applications that were affected by the action attached to this button. Not only did we now need to modify these other applications, we needed to write an upgrade script for our existing customers who were migrating from an earlier release to this new and improved version of our software.

    To make a long story short, his 5 minute button lead on average to a 4 day effort.

    If you're still at the Definition stage of your process, then you should at

    What's in a Face?
    I once had a colleague that would roll his eyes at almost every idea that wasn’t his own. Additional facial expressions that complemented the eye-rolling were typically easy to spot as well: puffed cheeks then a release of air, sighs, furrowed brows, and other asso
    d to convince Product Management that he could do it in 5 minutes. I'm sure he could add a button to a UI in 5 minutes, but this button had a lot of repercussion.

    For one, this button needed an action attached behind it, which didn't yet exist. Furthermore, adding a button would mean updating the SRS, user documentation, and test cases. Finally, it had impact on other applications that were affected by the action attached to this button. Not only did we now need to modify these other applications, we needed to write an upgrade script for our existing customers who were migrating from an earlier release to this new and improved version of our software.

    To make a long story short, his 5 minute button lead on average to a 4 day effort.

    If you're still at the Definition stage of your process, then you should at

    When Was The Last Time You Just Walked Around Your Organization?
    When was the last time you got out from behind your desk and just wandered around your department or organization with no particular agenda in mind other than to just talk with the members of your department or organization? It is called MBWA.Ever heard the
    would mean updating the SRS, user documentation, and test cases. Finally, it had impact on other applications that were affected by the action attached to this button. Not only did we now need to modify these other applications, we needed to write an upgrade script for our existing customers who were migrating from an earlier release to this new and improved version of our software.

    To make a long story short, his 5 minute button lead on average to a 4 day effort.

    If you're still at the Definition stage of your process, then you should at

    The Howl --- Monthly Newsletter -- Issue #1
    This is CEO Strategist’s initial publication of “The Howl” a monthly newsletter that will discuss relevant issues in wholesale distribution. It will include reader input, questions, comments and guest articles. Tips on best practices in wholesale distribution, sales
    ting customers who were migrating from an earlier release to this new and improved version of our software.

    To make a long story short, his 5 minute button lead on average to a 4 day effort.

    If you're still at the Definition stage of your process, then you should at least consider the value behind this button, and whether or not it's worth the effort. If you're approaching the end of the Construction phase or entered the Verification phase, don't! Make it clear that gold-plating is not acceptable and that under no circumstance will you risk your deadlines for it.

    Don't confuse the scenario where a developer who likes to hear his/her own voice constantly proposes gold-plating features with that of a lead customer who discovers a show stopper that must be rectified. The first is a classic mistake that you must control, and the second is strictly a fact of dealing with customers - one that can be reduced in frequency by introducing best practices such as Rapid Prototyping or JAD sessions!

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