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Hub You - Do You Need a Personal Assistant?
Leadership: Take Away Their Excuses
Excuses. If you're responsible for the performance of a group, you've heard excuses.Your job is to get rid of those excuses. With excuses gone, the real slackers stand out from the crowd. Then you can concentrate on rewarding and supporting your producers. You can zero in on the slackers and offer them the choice of repentance and reform or documentation and departure.There are two kinds of excuses. Some excuses grow out of the way that you assign work. They're really communications problems. And they're your problems because you're the boss. You need to communicate effectively so that your subordinates know what you want done and when. bookkeeping, answe
Excuses. If you're responsible for the performance of a group, you've heard excuses.Your job is to get rid of those excuses. With excuses gone, the real slackers stand out from the crowd. Then you can concentrate on rewarding and supporting your producers. You can zero in on the slackers and offer them the choice of repentance and reform or documentation and departure.There are two kinds of excuses. Some excuses grow out of the way that you assign work. They're really communications problems. And they're your problems because you're the boss. You need to communicate effectively so that your subordinates know what you want done and when. bookkeeping, answe
10 Ways To Improve Your Customer Service
1. Stay in contact with customers on a regular basis. Offer them a free e-zine subscription. Ask customers if they want to be updated by e-mail when you make changes to your Web site. After every sale, follow-up with the customer to see if they are satisfied with their purchase.2. Create a customer focus group. Invite ten to twenty of your most loyal customers to meet regularly. They will give you ideas and input on how to improve your customer service. You could pay them, take them out to dinner or give them free products.3. Make it easy for your customers to navigate on your web site. Have a "FAQ" page on your Web site to explain a
It’s great to be multi-skilled…be able to type your own correspondence, do your bookkeeping, answer1. Stay in contact with customers on a regular basis. Offer them a free e-zine subscription. Ask customers if they want to be updated by e-mail when you make changes to your Web site. After every sale, follow-up with the customer to see if they are satisfied with their purchase.2. Create a customer focus group. Invite ten to twenty of your most loyal customers to meet regularly. They will give you ideas and input on how to improve your customer service. You could pay them, take them out to dinner or give them free products.3. Make it easy for your customers to navigate on your web site. Have a "FAQ" page on your Web site to explain a
How To Give Exceptional Customer Service
Service is Adding People To The ProductMuch of the information in this article came from three video tapes on customer service: * In Search of Excellence * How To Give Exceptional Customer Service from Career Tracks* How To Deliver Superior Customer Service from Inc. Business Resources* Why is customer service so important? A study by U.S. News & World Report found the average American business loses 15% of its customer base each year. The Forum Corporation found: 68% of customers who stop buying from one business and go to another because of “poor or indifferent service”. 14% leave because of an unsatisfactorily resolved dispute or compl
lti-skilled…be able to type your own correspondence, do your bookkeeping, answeService is Adding People To The ProductMuch of the information in this article came from three video tapes on customer service: * In Search of Excellence * How To Give Exceptional Customer Service from Career Tracks* How To Deliver Superior Customer Service from Inc. Business Resources* Why is customer service so important? A study by U.S. News & World Report found the average American business loses 15% of its customer base each year. The Forum Corporation found: 68% of customers who stop buying from one business and go to another because of “poor or indifferent service”. 14% leave because of an unsatisfactorily resolved dispute or compl
Drive to Success
Consistent and rapid changes are impacting the economy, and the small businesses that create approximately two-thirds of the nation's new jobs. These changes are all around us and envelope all areas of business. The most obvious changes range from: telecommunications, manufacturing, distribution and natural resource management to evolving consumer needs and demands. Thus we see a tremendous growth in worldwide competition and making the road to success much more complex and difficult, especially for small businesses and entrepreneurs.In a century that moved our transportation from horse trails to interplanetary trajectories, changed our commu
to type your own correspondence, do your bookkeeping, answeConsistent and rapid changes are impacting the economy, and the small businesses that create approximately two-thirds of the nation's new jobs. These changes are all around us and envelope all areas of business. The most obvious changes range from: telecommunications, manufacturing, distribution and natural resource management to evolving consumer needs and demands. Thus we see a tremendous growth in worldwide competition and making the road to success much more complex and difficult, especially for small businesses and entrepreneurs.In a century that moved our transportation from horse trails to interplanetary trajectories, changed our commu
Strategic Thinking Business Ethics Advice - Just Say NO – Loudly & Clearly - To Unethical Clients!
Have you ever been asked to do something unethical by one of your prospects or clients? Have you ever been pressured by a supervisor, manager or owner at your business to do something unethical? Have you ever observed unethical behavior by a prospect or client?In today’s business world, there are daily instances of unethical behavior occurring all around us. What a sad commentary on business and society today. Over the more than 35 years in my own professional career, there have been instances where I have been approached by unethical prospects and clients and was fortunate to have had strong ethical mentors and supervisors, managers & owners tha
respondence, do your bookkeeping, answeHave you ever been asked to do something unethical by one of your prospects or clients? Have you ever been pressured by a supervisor, manager or owner at your business to do something unethical? Have you ever observed unethical behavior by a prospect or client?In today’s business world, there are daily instances of unethical behavior occurring all around us. What a sad commentary on business and society today. Over the more than 35 years in my own professional career, there have been instances where I have been approached by unethical prospects and clients and was fortunate to have had strong ethical mentors and supervisors, managers & owners tha
Advantages of Incorporating in Florida
Starting a business or relocating your corporation’s headquarters? The state of Florida offers many advantages to those businesspeople seeking to relocate or establish a business in the Sunshine State.In the first quarter of 2005, Florida’s GSP (Gross State Product) was $613.9 billion. This number is up 1.2% from the previous quarter and is up 4.6% from the previous year.In addition to this robust growth rate, there are also government incentives to encourage businesspeople to conduct business and/or incorporate in Florida. Some examples include targeted qualified industry tax refunds to special zones and sites that eliminate state and local
bookkeeping, answer all phone calls, prepare your PowerPoint presentations, organise your own trav
Starting a business or relocating your corporation’s headquarters? The state of Florida offers many advantages to those businesspeople seeking to relocate or establish a business in the Sunshine State.In the first quarter of 2005, Florida’s GSP (Gross State Product) was $613.9 billion. This number is up 1.2% from the previous quarter and is up 4.6% from the previous year.In addition to this robust growth rate, there are also government incentives to encourage businesspeople to conduct business and/or incorporate in Florida. Some examples include targeted qualified industry tax refunds to special zones and sites that eliminate state and local
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