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    Customer Service Internet Style - 10 Tips To Improve Your Service
    Quality customer service is the lifeblood of any business.If you understand that it costs more to find a customer than it does to keep one then you will appreciate the importance of good, quality customer service.Unfortunately, with the rapid rise of online businesses it has become apparent that the focus has turned to pleasing the search engines as opposed to pleasing the customer.I'm not disregarding the importance of good search engine optimization but what good is it if you can't provide good customer service? You may gave gained a visitor but did you find a customer?Your online business goals should be about out offering
    onstrate some key competencies. But beware, these may be quite d
    How Do Metal Detectors Work?
    In 1881, Alexander Graham Bell constructed one of the world’s first metal detectors in an attempt to find an assassin's bullet in President James Garfield. Fischer patented a portable version in 1931. From treasure hunting to security screening, metal detectors are used in many a field.Metal detectors are electronic devices that are used to find traces of metal usually from the ground, a person, or cargo. This metal could be anything from discarded pieces of aluminum to buried treasures. These devices can penetrate sand, soil, wood and other non-metallic substances.A basic metal detector consists of an electronic box and a battery case on one end, with a
    How do you select staff for international assignments? It's an important question because, no matter how effective and successful your employees may be at home, they cannot be guaranteed the same performance in a different culture—unless, that is, they can demonstrate some key competencies. But beware, these may be quite di
    How to Be a Customer-Focused Company
    It pays to please customers, because they will choose them over competitors even if they have to pay more to obtain their products or services. The following statistics show that companies can charge more for excellent service:1. Most customers will spend at least 10 percent more for the same product with better service.2. When a customer receives bad service, he or she tells at least 20 people.3. When a customer receives good service, he or she tells up to 10 people.4. If customers’ complaints are handled quickly and pleasantly, at least 80 percent of customers will repurchase from that company.5. If the service is bad, at least 9
    portant question because, no matter how effective and successful your employees may be at home, they cannot be guaranteed the same performance in a different culture—unless, that is, they can demonstrate some key competencies. But beware, these may be quite d
    It's Good to Know Your Banker
    Recently my bank opened a new branch that is a few miles away from my house. I used to visit the local branch that was located in the grocery store and enjoyed seeing the ladies on a weekly basis who were the tellers.Since the store branch closed, I’m forced to travel a few miles more down the road to the new beautiful building that also offers drive through service. I’ve been getting used to that recently and so only spied at the tellers through the camera lens.I’ve since discovered that it’s worth it to go inside the bank and get to know the tellers. And I also learned that it’s good to know the managers!On one particular day I deposited money i
    your employees may be at home, they cannot be guaranteed the same performance in a different culture—unless, that is, they can demonstrate some key competencies. But beware, these may be quite d
    What Life Is Really Like As A Limousine Owner And Chauffeur
    Here’s a little insight into what life is like being a limo owner and chauffeur, it isn’t as glamorous as you might expect!At 8.30a.m. you have to start the day, take a nice warm shower and have a shave (it’s considered unprofessional to turn up at a fancy restaurant smelling of last nights dinner!)Then, we have the jobs that no-one wants to do, ever; Pressing a suit, and choosing a tie! Arrive at unit (dressed in very stylish overalls of course! Have to change into my posh suit later)Start the limo, (hoping to have no problems!) back out of the unit first thing walk round the car making sure that everything is pristine and functioning as it shoul
    performance in a different culture—unless, that is, they can demonstrate some key competencies. But beware, these may be quite d
    The Balance Between Long Term and Short Term Focus
    Whether you are working for a corporate organization or you are manager of a small business – in that case you are closer to being an entrepreneur – we all deal with the topic of short term versus long term focus.Sales activities are known to be short term focused, for the simple reason that you cannot sell something that doesn't exist. There are a few exceptions, for example, the new Airbus is sold when there was only a prototype and in the construction area, apartments these are first sold, before the complete building is finished.Yet in most cases, there is a clear line between the two. Product development or new business development are activities th
    onstrate some key competencies. But beware, these may be quite different from the competencies they need to succeed in their own environment.

    To begin with they need to be receptive to the host culture. This will mean that when they face new ideas, new ways of working, new people, different values—they can accept thes

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