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Hub You - Quit Tolerating Crybabies
Why do people become attracted to your business? Why is it some days, new client opportunities seem to grow on trees and you ask yourself, what did I do to open these floodgates? Is it just a fad or something that will last for a while? I often think this well will dry up one day; however the flow never seems to slow down.What are some of the factors new clients are attracted to you? I personally believe professionalism in what you do is extremely important; you must be professional in your dealings with your clients. However being professional doesn’t mean you can’t have fun. When you have fun and enjoy what you do, your staff, colleagues and most importantly your clients pick up on and feed off of your excitement for the services you offer. Being professional and fun loving is the most important key to attracting the best clients. It is true, people are not attracted to others who constantly frown and do not appear to enjoy themselves. Try it out, walk around with a frown on your face for a week a
4. You are running a business – and that requires you to focus on your mission to improve profits and productivity.
INTERESTING – BUT USELESS – RESEARCH
Interesting research: Salvidore Maddi, Ph.D., professor at U. of California – Irvine, studied 450 executives to find out how they handled various “stresses” on
It is one of the most beautiful compensations of life, that no man can sincerely try to help another without helping himself. - Ralph Waldo EmersonThere are many things that lead to success in life and in business. One is the development of good character traits, especially honesty.Did you know...That a twenty year study conducted at Harvard concluded that parents who want their children to succeed in life will teach them strong moral values?Or that the late J. P. Morgan once said that character was the best bank collateral?Or that William Lake is quoted as saying, One of the most important lessons that experience teaches is that on the whole success depends more upon character than either intellect or fortune?That a study of 350 sales people from a variety of companies and industries was conducted, and when it was finished, the difference between top producers and average producers had nothing to do with skill, knowledge
Definition: In our SPONTANEOUS OPTIMISM® book, we define a pessimist as someone who loves to do three things:
1. Complain
2. Blame
3. Moan
They are “Loser Magnets” – because they magnetically attract other pessimists and crybabies who love to complain, blame, and moan.
In fact, they are “Emotional Vampires” who cherish every opportunity you give them to suck the good feelings right out of your skull.
ADULT TANTRUMS
If you think about it, an adult who wallows in complaining, blaming and moaning is, in reality, throwing the adult version of a child’s temper tantrum. An upset child will cry and kick and scream. Well, adults cannot do such “childish” actions. So, they do the more pseudo-intelligent thing: They
1. love to list anything that goes wrong (complain)
2. point fingers at how someone else goofed up (blame)
3. wallow in the emotional mud for as long as anyone listens (moan)
Recommendation: The next time you see an adult “bent out of shape,” pause for a moment. Realize you are witnessing the adult version of a child’s tantrum.
ARE YOU “PLAYING HOUSE”?
Remember: If you ever lapse into considering whether to tolerate an employee’s whining, complaining, blaming and moaning, you absolutely must remember these four points:
1. This is not a game.
2. You are not playing house.
3. You are not operating a counseling center.
4. You are running a business – and that requires you to focus on your mission to improve profits and productivity.
INTERESTING – BUT USELESS – RESEARCH
Interesting research: Salvidore Maddi, Ph.D., professor at U. of California – Irvine, studied 450 executives to find out how they handled various “stresses” on-
Why is research and development in artificial intelligence and robotics so very important in the present period? Well because we are about to hit the end of an era as all these Baby Boomers retire and leave the work force. Many will be living well into their 100 year birthdays and beyond. These folks will be needing things, services and have demands and desires and yet they will not be producing. To make the issues worse industry predicts a job shortage of 10-million people by 2015. Do you doubt these figures?Well you should not as there are already severe shortages in trucking, air traffic controllers, auto mechanics and so many other industries and their sub-sectors. It is going to get worse and even if the US populations wells to 420,000,000 people by 2025 remaining in the number three most populated country spot, we will still have the job shortage issues. Especially in those industry specialties where experience and know how is needed. Who will run things in our civilization and work our high-tech indus
In fact, they are “Emotional Vampires” who cherish every opportunity you give them to suck the good feelings right out of your skull.
ADULT TANTRUMS
If you think about it, an adult who wallows in complaining, blaming and moaning is, in reality, throwing the adult version of a child’s temper tantrum. An upset child will cry and kick and scream. Well, adults cannot do such “childish” actions. So, they do the more pseudo-intelligent thing: They
1. love to list anything that goes wrong (complain)
2. point fingers at how someone else goofed up (blame)
3. wallow in the emotional mud for as long as anyone listens (moan)
Recommendation: The next time you see an adult “bent out of shape,” pause for a moment. Realize you are witnessing the adult version of a child’s tantrum.
ARE YOU “PLAYING HOUSE”?
Remember: If you ever lapse into considering whether to tolerate an employee’s whining, complaining, blaming and moaning, you absolutely must remember these four points:
1. This is not a game.
2. You are not playing house.
3. You are not operating a counseling center.
4. You are running a business – and that requires you to focus on your mission to improve profits and productivity.
INTERESTING – BUT USELESS – RESEARCH
Interesting research: Salvidore Maddi, Ph.D., professor at U. of California – Irvine, studied 450 executives to find out how they handled various “stresses” on
I can’t remember who’s idea it was. It may have been Glenn my business partner, or maybe me. If I had to lay a bet, I’d say it was our manager at the time, Gary. The doors to our business had been open for about three years and we thought that we need a spruce up at the front of the building. First up was painting. A nice bright colour to make the building stand out. Vibrant purple! We choose that colour because it was in our logo. So the painting went ahead and it certainly made the building stand out, especially at night under the lights. But the original sign had to change. It was looking a bit tired. So, through who’s ever idea it was, we employed a chap to construct a BIG sign. He was actually a friend of our manager. He came and met with us and showed us his work. He had indeed done some BIG signs. 3D signs! Since we were in the music business, we decided on using a guitar. A BIG guitar. We thought that we’d get some press as well as create a landmark for musicians.<
1. love to list anything that goes wrong (complain)
2. point fingers at how someone else goofed up (blame)
3. wallow in the emotional mud for as long as anyone listens (moan)
Recommendation: The next time you see an adult “bent out of shape,” pause for a moment. Realize you are witnessing the adult version of a child’s tantrum.
ARE YOU “PLAYING HOUSE”?
Remember: If you ever lapse into considering whether to tolerate an employee’s whining, complaining, blaming and moaning, you absolutely must remember these four points:
1. This is not a game.
2. You are not playing house.
3. You are not operating a counseling center.
4. You are running a business – and that requires you to focus on your mission to improve profits and productivity.
INTERESTING – BUT USELESS – RESEARCH
Interesting research: Salvidore Maddi, Ph.D., professor at U. of California – Irvine, studied 450 executives to find out how they handled various “stresses” on
What a great title for an article on communication, don't you think? LoBo recorded this song in the 70s about hanging out and traveling around the country in a car, just going wherever and however the spirit moved.That pretty much sums up the free-flowing way most of us communicate. We stay with topics for as long as they interest us, and we move on when they don't. Communicating effectively can be one of your greatest assets when you're running a small business. Ineffective communication, conversely, can be your greatest liability.3 Main Styles of CommunicationThere are three main "voices" or styles of communication: one-under, one-up, and equal.1. One-under communication is a style that is typified by minimizing what you are saying, or putting yourself or your words "one-under" in importance to another person's. The intent here is to focus on the other person in order to gain greater clarity about what he or she is saying. "Seek first to understand than to be heard" is an axiom
ARE YOU “PLAYING HOUSE”?
Remember: If you ever lapse into considering whether to tolerate an employee’s whining, complaining, blaming and moaning, you absolutely must remember these four points:
1. This is not a game.
2. You are not playing house.
3. You are not operating a counseling center.
4. You are running a business – and that requires you to focus on your mission to improve profits and productivity.
INTERESTING – BUT USELESS – RESEARCH
Interesting research: Salvidore Maddi, Ph.D., professor at U. of California – Irvine, studied 450 executives to find out how they handled various “stresses” on
Although it is said that 95% of companies suffer from employee theft, it is probably closer to 100%. Serious theft, however, is a different thing entirely. There is a world of difference between the theft of a few pens and the steady depletion of stock through organized crime within a large organization. This sort of employee theft is estimated as causing over 30% of all company bankruptcies, and many companies are in desperate need of a means of controlling it.The first action a company must take is to clarify to employees the penalty for employee theft. At the very least, immediate suspension pending investigation must be stated as the initial step. The matter should then put into the hands of your lawyers, and the law processes should be allowed to proceed. You should not dismiss anyone until the case has been proven legally, or you could find that you are the one answering charges. These procedures should be clearly stated on company notice boards and should have union support where relevant.
4. You are running a business – and that requires you to focus on your mission to improve profits and productivity.
INTERESTING – BUT USELESS – RESEARCH
Interesting research: Salvidore Maddi, Ph.D., professor at U. of California – Irvine, studied 450 executives to find out how they handled various “stresses” on-the-job. About 2/3 handled stress poorly, and 1/3 handled it well. A large percentage of the people who handled work-related stress well had this in common: As children, they experienced extremely “disruptive stresses early in life,” typically in their family life.
Useless aspect of this research: It is illegal – and unprofessional – to ask job applicants about non-work activities. As such, you should not ask an applicant if s/he experienced “disruptive stresses early in life.” You are not even supposed to ask about an applicant’s family experiences. That would be a non-work-related question. (Note: Even if you did ask, it is doubtful the applicant would tell you about sticky childhood or family experiences, anyway!)
However, of course, you crave to hire people who handle well the roadblocks they encounter on- the-job. These roadblocks include failure, rejection, not making a sale, not achieving a goal, or someone giving the employee a hard time.
HOW TO HIRE HARDY, RESILIENT EMPLOYEES
Since you cannot ask non-work-related questions in a job interview, what can you do to hire applicants who – when they encounter work difficulties – readily pick themselves up, figure out how to do better next time, and move on.
In fact, in my HOW WINNERS DO IT book and speeches, I emphasize, “The main difference between a winner and a loser is a winner picks himself up exactly one more time than a loser!”
Question: So, how can you spot an a
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