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Hub You - Work Negativity: 6 Tips for Turning Around Negativity at Work
The process of changing employers may be very difficult if one is not prepared. Though the process tends to happen less frequently as individuals progress down a given career path, it is important to have a set of standards for entering a new work environment.First and perhaps most importantly, is to be very out going. Smiles and manners go a long way in a first encounter with a new co-worker. Meeting new people is only a challenge when you appear uncomfortable.Move swiftly, lethargic non-responsive individuals appear lazy and un
Customer: “You filled out this form incorrectly and now I’m going to lose my credit rating!”
Response: “I can see why you’d be upset. I can assure you that this error will be corrected immediately and it will not affect yo
Just how serious is employment law to the small businessperson? Very serious and let me tell you a true story; a horror story, which will make you think about just how serious these issues can be. In San Antonio TX one of our wash trucks was driving down the road and a border Patrol Officer passed them. We run a company which does onsite washing; www.CarwashGuys.com. Down the road they pulled over two trucks and were handcuffing Mexican illegal aliens from those company’s work trucks. Our crew drove by on their way to work. They had just le
A client of mine (a manager) told me he was having a wonderful day, and then a man called to complain about one of his employees. The exchange affected his entire day, his sleep that night and his ability to concentrate on an important project the next day. How often do you let a negative interaction ruin your peace of mind? That doesn’t have to happen. Below are 6 tips that can help you turn around a negative interaction.
1. “What has happened that makes you think__________?”
Communication breakdowns are common in every workplace. There are many steps you can take to either prevent those breakdowns or to mitigate the damage. Escalation usually occurs when someone jumps to conclusions. Check out assumptions before you react by asking a simple question that starts with these words “What has happened that makes you think _____?” or “What makes you say ____?” You will be amazed at how quickly you can diffuse the situation by getting clear on the facts.
For example:
Customer: “You people here are so unprofessional!”
Response (in a calm, respectful & curious tone): “What has happened that makes you think we are unprofessional?”
Customer: “You filled out this form incorrectly and now I’m going to lose my credit rating!”
Response: “I can see why you’d be upset. I can assure you that this error will be corrected immediately and it will not affect you
Thinking of a career as a proofreader? Then you will most likely want to know about salaries. Are you hoping to hear that you will make thousands and thousands of dollars a month in this field? It is very possible that you will barely make a few hundred when you are first starting out. There is no guarantee of a paycheck in this field. If you do not provide quality work, you probably will not have many clients returning for repeat work. Proofreading as a career is hard, but when you get in the door, you may do fairly well. Proof reader sa
1. “What has happened that makes you think__________?”
Communication breakdowns are common in every workplace. There are many steps you can take to either prevent those breakdowns or to mitigate the damage. Escalation usually occurs when someone jumps to conclusions. Check out assumptions before you react by asking a simple question that starts with these words “What has happened that makes you think _____?” or “What makes you say ____?” You will be amazed at how quickly you can diffuse the situation by getting clear on the facts.
For example:
Customer: “You people here are so unprofessional!”
Response (in a calm, respectful & curious tone): “What has happened that makes you think we are unprofessional?”
Customer: “You filled out this form incorrectly and now I’m going to lose my credit rating!”
Response: “I can see why you’d be upset. I can assure you that this error will be corrected immediately and it will not affect yo
We know that 20% of the people get 80% of the results in any group. That same 20% does most of the work and also makes most of the money. This applies to any group. That Inner Circle of committed, smart people actually understand that “What goes around, comes around”, that we reap what we sow and that repetition builds momentum, which in turn builds exponential wealth.We also know that 65% of the business ideas we try, will probably fail. And 20% of those that work can make your very rich. Now if you’re in a conventional business, that
For example:
Customer: “You people here are so unprofessional!”
Response (in a calm, respectful & curious tone): “What has happened that makes you think we are unprofessional?”
Customer: “You filled out this form incorrectly and now I’m going to lose my credit rating!”
Response: “I can see why you’d be upset. I can assure you that this error will be corrected immediately and it will not affect yo
Many people think that because they didn’t have the technical or online business experience and it seemed that it is impossible for them to own a successful internet business. However, that really isn’t the case at all. There are some internet business franchise opportunities available that do not require much technical experience and they are perfect for individuals who have that entrepreneurial spirit,and like to start an internet business fast.When considering life as an entrepreneur, it is important to understand the definitions of
For example:
Customer: “You people here are so unprofessional!”
Response (in a calm, respectful & curious tone): “What has happened that makes you think we are unprofessional?”
Customer: “You filled out this form incorrectly and now I’m going to lose my credit rating!”
Response: “I can see why you’d be upset. I can assure you that this error will be corrected immediately and it will not affect yo
Even with the best of intentions, you still may have overlooked the obvious. Suppose you spent hours on a good headline, took a pretty picture of your storefront and covered all the who, what, where, when, and why questions, did you still forget the most important reason you ran the ad in the first place? Of course you want customers, but which ones? If you said, “all of them,” then shame on you. You can’t have them all. There are competitors and they are also chasing after them as well. So why not specialize?Why? Well, do you want only
Customer: “You filled out this form incorrectly and now I’m going to lose my credit rating!”
Response: “I can see why you’d be upset. I can assure you that this error will be corrected immediately and it will not affect your credit rating. Just for future reference, it is not our department who creates these forms, but we are happy to help you sort it out here.”
2. Call a “Time Out”
If your Back Brain (or fight or flight response) gets triggered by a negative interaction you know you are feeling either afraid or angry. Once triggered -- your quality of judgment, communication skills, and your ability to see solutions--all decrease. Your physiology prepares to attack or run away. Adrenaline pumps into the blood stream, heart rate increases, blood pressure goes up, muscles tense, voice changes pitch, pupils enlarge, etc. It is only when your physiology returns to normal that you can have a constructive conversation. Try taking a walk down the hall and do some long slow breaths, or simple count to ten before answering.
3. Vent your negative feelings in a constructive way
If technique #2 doesn’t work, take a longer break. Calmly and respectfully re-schedule a discussion later in the day after you’ve had time to reflect. Go for a vigorous walk or run, write out your thoughts, or talk it out with an objective third party, etc. Once you diffuse the negativity you will be ab
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