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Hub You - Talent Acquisition in 21st Century-A Big Challenge (Part-II)
Franchising Vendors, Consistency and Quality Controls Addressed chieve their strategic objectivesFranchising companies must address consistency of the products they use both in the operation of the franchise and those are items which they sell. The franchising company must address these issues in the original franchise agreements that each franchisee signs. If some franchisees by their paper napkins from one company and another franchisee trying to save money buys their paper napkins from another company to save money; there might be a problem with the quality from one of the companies that the napkins are bought from. This can cause customer complaints, quality control issues and presents a problem for all franchisees of the franchising system.To prevent this from happening in my company I added a clause to our franchise agreements to address the issue of approved vendors, quality control issues and consistency. Below is a copy of that clause in our franchise agreements;4.6 Non-Proprietary Equipment and SuppliesFranchisee will have the right to purchase equipment and supply items, other than Proprietary Products, for use in providing Services, from any responsible source; provided, however, that Franchisor reserves the right to approve suppliers, equipment and supply items. Independent suppliers will be approved by Franchisor if their products meet the reasonable quality standards established by Franchisor. In order to obtain approval of any such proposed alternative equipment or supply item, Franchisee will provide Franchisor with documentation from a source independent of Franchisee or the proposed supplier which demonstrates, to the reasonable satisfaction of Franchisor, that the proposed alternative equipment or supply item performs as well as the item to re replaced.Nothwithstanding such documentation, Franchisor will have the right to test further any such proposed equipment or supply item and Franchisor will be reimbursed by Franchisee for the costs of testing such items. In addition, Franchisor reserves the right at any time to require substitution of newly developed Proprietary Products for non-proprietary items, which would then be sold to Franchisee in accordance with Section 4.6. The sale by Franchisor, if offered, of nonproprietary equipment and supplies to Franchisee shall include a commercially reasonable markup.--- --- ---- ---- --- ---Every franchise company is well advised to maintain a strong approved vendor list of quality products that will be used in the operation of the franchise. The franchise company needs to address this issue in t The approach is not new and has been deployed around the world for ages, particularly in sports. Take a World Cup soccer (football) team for example. Can you think of a single team that is made up entirely of players from the country that team represents? The truth is that when winning matters, the best teams seek out the best talent wherever it resides, be it their backyard or a tiny undeveloped country nestled between two warring nations. An Unstoppable Global Trend The migration to a truly global economy is impacting every nation large and small in both positive and negative ways. One of the most apparent impacts is that it has increased demand for labor in nations that once supplied a surplus to developing nations, causing dramatic increases in local wages, in turn making it more difficult to recruit talent abroad. In addition, the rampant growth of offshore outsourcing has imbued developing nations with disposable income, making possible their investment into higher value work. Combined, these two external forces are complicating the pillage model that for so many years has filled hospitals with nurses and hardware/software firms with engineers. It has also turned the tables; such that developing nations must now devise ways to steal talent back from hyper-developed nations, i.e. poach! Aggressive firms in such nations are following the leaders, they are: Putting work where the talent resides Subcontracting outsource contracts for low value activities to other developing nations Opening offices in locations that compete directly with their clients Offering very lucrative compensation packages for key players who return or are willing to relocate to a developing nation In short, the war for talent is no longer a local war, but rather a global one that will drive the evolution and practice of talent poaching. Three Dominant Poaching Strategies Poaching activities largely fall into one of three categories: Direct sourcing. Firms use new data-mining techniques and tools, combined with age-old recruiter phone techniques, to mine the organizational structure, employee identities, and employee performance indicators of talent and product competitors. This competitive intelligence is later used to determine whom specifically should be targeted for poaching. All work is carried out internally. Third-party poaching. This strategy relies on using a vendor or series of vendors to identify everything from which firms to target to what individuals to go after based on your strategic objectives. (It is also by far the most common way organizations that find poaching unethical actually practice it themselves. In their minds, poaching is perceived as unethical only if you do it yourself.) Attract them with "honey." The third strategy is likely the one that few organizations would associate with poaching, what we call the "attract them with honey" strategy. This approach utilizes six different channels to drive candidates to your organization from other specific organizations, much like product firms steer you to their products in grocery stores. All three strategies have the same impact in the long run, but offer firms a varied level of "ethical exposure," timeline, and cost. The three strategies outlined above are rank ordered in terms of their time to productivity and cost, from least expensive with quickest impact to most expensive with slowest impact. Conclusion This article is quite exhaustive and in this I tried to explore almost all the methods of “Talent Acquisitions” but “Recruitment Managers” and “Talent Acquisition Managers” can still innovate many other “Strategies” for effective Talent Acquisition. By Sanjeev Sharma E-mail:sanjeev.himachali@gmail.com or ss_himachali@yahoo.com Blog: http://s Marketing and Selling Are Crucial to Success.....and Very Different Tasks In previous Part-1, I mentioned about thew need to talent acquisition, how it is different from recruitment and ways to evolve effective talent acquisition strategy.“an aggregate of functions involved in moving goods from producer to consumer” – Webster’s Dictionary, definition of “marketing”“to give up property to another for money or other valuable consideration” Webster’s Dictionary, definition of “selling”Many new entrepreneurs do not understand the difference between selling and marketing. In mature businesses, sales and marketing departments often are competitive with each other. The marketing department creates advertising, sales promotion, sales collateral, display and branding strategies applicable to a product. The sales team is charged with utilizing the tools created by the marketing department and executing the strategy to generate sales turnover.When marketing strategy and tools are effective the marketing department often claims responsibility for the campaigns success. Conversely, when the strategy fails, the sales group blames the poor results on the deficient plan provided by marketing. This is natural, and actually a wholesome, byproduct of the internecine warfare that goes on within organizations. This competition for power, budgets and creative control often, when managed properly, can result in a more innovative, entrepreneurial enterprise.Few entrepreneurs face the inevitable inter-departmental sales/marketing collisions inherent in developed businesses. They must be able to address, create and execute sales and marketing programs themselves, unless they can secure professional consultants for assistance in moving their products and services to market. It is crucial that the new business owner understand the relationship and importance of a successful marketing plan and sales execution of that plan.Marketing, being “an aggregate of functions” as described in Webster’s, includes all of the sales promotional and branding elements utilized to build consumer awareness and desire to purchase a specific product. Advertising (in it’s many forms: print, electronic, media, billboard, inter-net, etc.) is the most obvious and successful strategy utilized when budgets allow. Direct mail is another. Still another is discount-coupons. Many items are promoted with sampling. Extra portion offers (“33% More!”) are popular in bulk packaged products. “Buy one get one Free” (and dozens of variations of the same) and “Buy now Pay Later” (popular for capital goods, furniture, appliances) are industry specific examples of marketing promotion techniques that have proven successful.In addition, successful marketers create brandin Talent Acquisition Strategies Basic Strategies If we were really serious about looking for talent, here are some of the things we would be doing as Staffing, Recruiting, talent Management and as human resources professionals: 1. We would work harder than we do at identifying high performers: Together with high performers themselves, we could establish some indicators of success or of high performance for each position we recruit for. These could be the number of sales they have made in a month, the number of reports they have written that resulted in consulting assignments, the amount of revenue their group has generated, and so forth. This is hard work though. There aren't a lot of benchmarks to go by, but we all know more or less who contributes the most to our organizations. Our task is to quantify those contributions. 2. We would work with managers to develop profiles of the high performers in each group: We would try to find commonalities and things we could identify during the screening process that might predict success. These could be competencies, activities high performers engage in, work methods, or processes. There are many firms that can help you determine what these "critical success factors" are and even help you develop tests to identify them in candidates. 3. We would find out where potential high performers like to go and what they like to do: This step allows you to target your advertising toward high performers and decide which events are worth attending so that you can get at the kinds of people you seek. Doing this well requires a focus on competitive intelligence, or "CI." CI is well known in the industrial world; many companies employ CI experts to ferret our information about production capacities and equipment installations at their competitors. The same principles apply to recruiting. You can gather information from competitors and from vendors and suppliers about where good people may be located. You can certainly use your employee referral program for the same purpose. 4. We would do a better job of collecting and capturing critical information about candidates: The knowledge you gradually accumulate is valuable and should be put into some sort of database where it can be shared with other recruiters. A BLOG can form the basis on an internal or external community of recruiters where this kind of information can be exchanged. This is a form of knowledge sharing and transfers that, when properly done, can save thousands of hours of work and bunches of money. After all, headhunters rely on their own human knowledge management systems (i.e. their brains) to do this all the time. Our challenge is to make this more broadly accessible and to keep it current. 5. Finally, we would recognize the importance of developing people so that they can become high performers: The recruiting function has to move toward becoming more like a talent agency — something it has not been historically. Talent agencies not only recognize talent but also develop it for strategic purposes. We as recruiters need to take our knowledge of what talent looks like and offer people who have "it" a chance to acquire the skills they need to perform the jobs we have. Mostly this will apply to our current employee populations, but it could also apply to people outside as well. The only limits are our own vision and our ability to work within the politics of our corporate environments. One way to find those with talent would be to open all of our screening processes to anyone and then select those who seem likely to be successful. The Internet and our recruiting websites make this very easy to do. The development side could take the form of classroom training, e-learning, internships, action (work-based) learning assignments, or special programs that train a group of people for specific jobs within a company. The key is that recruiting is not only about finding talent, but also, increasingly, about developing it. If we are to move our profession upwards and start making real contributions to the bottom line, these things I have described are what it is going to take. Talent Acquisition Strategies for 21st Century Before we start further lets see what’s the mindset of people about “Talent Acquisition”: Old Mindset about People:
New Talent Mindset
Strengthen Your Own Direct Reports Becoming a great talent manager starts in your own back yard. Set high standards for the caliber of talent you will have on your team and take deliberate action to strengthen that group. Develop a discerning “nose” for talent, and make clear-eyed, insightful assessments of the performance and potential of each person. Are they capable of taking this particular job where it needs to go? What are their greatest strengths and what holds them back from being more effective? Tell your people, in a straightforward way, how they are performing and what you perceive as their greatest strengths and weaknesses. Only 35 percent of the managers in our survey feel that their company is open and candid with them. Telling people about their strengths builds their self-confidence. Telling them about their weaknesses helps them grow. Give people the performance feedback they so need, and then encourage and coach them to improve their performance. Give the strong performers new challenges, greater responsibilities and the tasks they are most passionate about. Accelerate their development and do everything you can to keep them delighted and energized. Spend two-thirds of your coaching time on the A and B performers, rather than on the C performers, as can so easily happen. Face up to the difficult task of dealing with low performers. Tell them unambiguously that their performance is not good enough, and tell them exactly what they need to do to improve. Encourage and help them to improve. If their performance does not improve sufficiently, remove them from the position, either by finding them a different role that will allow them to succeed or by asking them to leave the company. A recent study published in Fortune magazine noted that the single greatest reason why unsuccessful CEOs fail is their inability to deal with poorly performing subordinates. While developing the people you already have, hunt for new talent to bring into your group. Look for high-potential people deep within your organization to promote. Look for high performers in other units and constantly scout your networks on the outside for highly talented people to bring into the company. Finally do everything you can to make your unit a magnet for highly talented people. Give people exciting challenges and lots of room to spread their wings. Help them grow their skills and body of experience. Be a demanding boss who sets high aspirations, but also one who engenders trust and helps others shine. All of the above actions contribute to achieving a subtle objective: They instill a talent mindset in leaders throughout the organization. Companies that practice outstanding talent management have the talent mindset embedded in the institution. Part of a leader’s job is to teach others the mindset, skills and habits of good talent management. You do this in part by role modeling effective talent management. Do you give candid feedback to your direct reports on their performance and how they can improve? Do you actively help your people shape their roles so they are constantly growing and stretching? Do you have a number of people outside your reporting line that you actively mentor? If you are not doing these things, why would anyone else in your organization do them? You also instill a talent mindset by sharing and teaching your philosophies about what it takes to build a strong talent pool and what it takes to be an effective leader. Kevin Sharer, CEO of Amgen, is very deliberate about this: “I have tried to convince our top managers that if they believe people and people processes are HR’s responsibility, they have totally missed the point. People are every manager’s responsibility. That’s the only way we will strengthen our talent pipeline.” When we asked Sharer how confident he was that he could convince leaders, managers and scientists to embrace a talent mindset and make talent their job, he responded, “We’re making good progress. When you’re working with me, strengthening your talent pool isn’t some optional deal.” Taking an active role in building the talent pool throughout your company will require anywhere from 30 to 50 percent of your time and attention. But how could you make better use of your time? Becoming a great talent leader may require a fundamental shift in how you conceive of your job. Every leader should make talent management a central part of his or her job, too. This process will direct your company into building leaders while positively impacting the overall performance therein. Establish a talent Standard… sharp difference between poor; average and excellent performance is creating a benchmark for evaluation and promotion. If you are a leader of a large organization, you also have to extend your influence to the talent pool. Start by setting the gold standard for talent for your organization. Identify and articulate the characteristics and caliber of leaders that the organization should have. You model this every day through the quality of the people you hire, the quality of people you chose to keep in the company and standards you judge people against. But you should also explicitly communicate the type and caliber of managers you want to have in your organization. Weave development into your organization Emphasis must be on the development of your people. Everyone in your organization – even if he/she cannot be a superstar – can push the limits of what they can. But many leaders do not understand how managers grow. Job experiences are critical in developing people. You can: Keep the learning curve steep: challenge managers with tasks they do not yet know how to do.
Mentoring is a powerful tool to help you weaving development in your organization. A mentor should offer encouragement and believe in the ability of the individual to achieve great things. Carefully assign mentors
Influence People Decisions Far Down your Organization Defining the standard for leadership talent isn’t enough, though. Leaders who manage talent well get directly involved in the hiring, promotion and firing decisions for many people as they possibly can. This doesn’t mean that you necessarily make all the decisions on people two or three levels below you. But you should influence them by making sure that the talent standard is being used objectively and by contributing your judgment in a meaningful way. When a vacancy is being filled, add or remove candidates from the slate, interview the finalists, voice your opinion and then in most cases, let the immediate boss make the decision. Make it your business to know the people two or three levels below you well enough to have an informed, first-hand opinion about their performance and potential. Drive a Simple, Probing review of Talent Do you regularly discuss the talent in your company with the same rigour and intensity that you discuss the budget? You should. Every company, indeed every business unit or division, should have a rigorous talent-review process. An effective talent-review process has many important benefits: It is a direct way for a leader to build the strength of the talent pool deep in the organization. It imposes the discipline of having regular conversations and making decisions about people, some things that are easy to let slide. It is a way for the leaders to engage in discussion about the standard of talent they are seeking to build and how they should go about doing that. It is the backbone of good Talent Management. A talent review is a disciplined way for the leaders of an organization to discuss the performance and potential of their people and to decide on action plans for strengthening the talent pool. This is a very different from perfunctory succession-planning event that most companies hold-events that are marked by polite presentations, an absence of candour and little follow-up action. The best companies have rigorous talent reviews in each division, with the same intensity and importance as the budget process. Hold Managers Accountable for the strength of their talent pools Each unit- be it Account Dept., Product Division, Customer Service Division, Sales Force- Should set three to six Specific talent strengthening objectives for the coming year. These objectives should be negotiated between the unit manager and the next-higher executive. Assessing how well a manager delivers against those objectives will require judgment and ongoing discussions about how effectively the talent pool is being built. Unfortunately, these conversations are nor taking place in any systematic, comprehensive, probing way in most companies today. Last but not least lets discuss about another way of “Talent Acquisition”…POACHING…acceptable or unacceptable?? A Primer on Poaching Poaching is not wrong and it is not unethical as well. It only shows some loop holes in the retention strategies of the company whose employees are being poached. If I identify a talent of my requirement in your company and if I can afford that talent in terms of Compensation and growth then I have every right to poach the same. Poaching talent is the practice of proactively targeting and hiring top talent away from a competitor or top firm, with the specific intention of: Securing skills or capabilities faster than if you were to attempt to develop talent internally through training and development efforts Securing expanded capacity (i.e. more bodies) that will require fewer ramps up time Mitigating high-level talent losses due to attrition Damaging your competitors' ability to achieve their strategic objectives The approach is not new and has been deployed around the world for ages, particularly in sports. Take a World Cup soccer (football) team for example. Can you think of a single team that is made up entirely of players from the country that team represents? The truth is that when winning matters, the best teams seek out the best talent wherever it resides, be it their backyard or a tiny undeveloped country nestled between two warring nations. An Unstoppable Global Trend The migration to a truly global economy is impacting every nation large and small in both positive and negative ways. One of the most apparent impacts is that it has increased demand for labor in nations that once supplied a surplus to developing nations, causing dramatic increases in local wages, in turn making it more difficult to recruit talent abroad. In addition, the rampant growth of offshore outsourcing has imbued developing nations with disposable income, making possible their investment into higher value work. Combined, these two external forces are complicating the pillage model that for so many years has filled hospitals with nurses and hardware/software firms with engineers. It has also turned the tables; such that developing nations must now devise ways to steal talent back from hyper-developed nations, i.e. poach! Aggressive firms in such nations are following the leaders, they are: Putting work where the talent resides Subcontracting outsource contracts for low value activities to other developing nations Opening offices in locations that compete directly with their clients Offering very lucrative compensation packages for key players who return or are willing to relocate to a developing nation In short, the war for talent is no longer a local war, but rather a global one that will drive the evolution and practice of talent poaching. Three Dominant Poaching Strategies Poaching activities largely fall into one of three categories: Direct sourcing. Firms use new data-mining techniques and tools, combined with age-old recruiter phone techniques, to mine the organizational structure, employee identities, and employee performance indicators of talent and product competitors. This competitive intelligence is later used to determine whom specifically should be targeted for poaching. All work is carried out internally. Third-party poaching. This strategy relies on using a vendor or series of vendors to identify everything from which firms to target to what individuals to go after based on your strategic objectives. (It is also by far the most common way organizations that find poaching unethical actually practice it themselves. In their minds, poaching is perceived as unethical only if you do it yourself.) Attract them with "honey." The third strategy is likely the one that few organizations would associate with poaching, what we call the "attract them with honey" strategy. This approach utilizes six different channels to drive candidates to your organization from other specific organizations, much like product firms steer you to their products in grocery stores. All three strategies have the same impact in the long run, but offer firms a varied level of "ethical exposure," timeline, and cost. The three strategies outlined above are rank ordered in terms of their time to productivity and cost, from least expensive with quickest impact to most expensive with slowest impact. Conclusion This article is quite exhaustive and in this I tried to explore almost all the methods of “Talent Acquisitions” but “Recruitment Managers” and “Talent Acquisition Managers” can still innovate many other “Strategies” for effective Talent Acquisition. By Sanjeev Sharma E-mail:sanjeev.himachali@gmail.com or ss_himachali@yahoo.com Blog: http://sa Communication - Why It's So Important in Business de could take the form of classroom training, e-learning, internships, action (work-based) learning assignments, or special programs that train a group of people for specific jobs within a company.What a big subject communication is. I'm even having to divide it up for my blog because it's so big.The reason I'm writing about it at all is because of it's huge importance in every area of our life, and if you're running a business, it's essential that your communication skills are excellent.When you're offering the same widget or service as hundreds of others, what is it that can make people buy from you? Is it that your prices are cheaper? If you're buying off the net, this might be the case, but if someone prefers to get something from a shop it may not be.What about a money back guarantee? This is very attractive to a client buying something like coaching and it's something I'm using more and more.OK, so we have cheap prices and money back guarantee. What else can we offer that's different from our competitors? Quality of goods would be attractive certainly, but what if your business is a service? Then, the quality becomes how you treat the customer or client.I was listening to the radio on Saturday and a lady was talking about why she loved the retail store John Lewis. "Because people are always nice to me here", she said.When I log into my online bank, I'm greeted by the message "Wealth warning, poor service many cause anger and resentment". How true that is!THe worst service for me when I go into a shop is when the assistant serves me while continuing a conversation with his/her colleague, as if I didn't exist. I always want to ask if they weren't advised in training that customers really hate that!So, if all you've got is the way you communicate, make this the thing you excel in.Here are some tips that work for me.1. Find some common ground - people like people like them.2. Really listen to your customer/client - that can feel like a novel experience for some people.3. Get some feedback - ask your clients what they like about what you do, and if there's anything else you could do to improve your service.4. Use the feedback as a learning experience. If you've been told you're doing something wrong, it's a great opportunity to make some improvements.5. See if you can find a measure to show how successful your communication is in your business.Good luck! The key is that recruiting is not only about finding talent, but also, increasingly, about developing it. If we are to move our profession upwards and start making real contributions to the bottom line, these things I have described are what it is going to take. Talent Acquisition Strategies for 21st Century Before we start further lets see what’s the mindset of people about “Talent Acquisition”: Old Mindset about People:
New Talent Mindset
Strengthen Your Own Direct Reports Becoming a great talent manager starts in your own back yard. Set high standards for the caliber of talent you will have on your team and take deliberate action to strengthen that group. Develop a discerning “nose” for talent, and make clear-eyed, insightful assessments of the performance and potential of each person. Are they capable of taking this particular job where it needs to go? What are their greatest strengths and what holds them back from being more effective? Tell your people, in a straightforward way, how they are performing and what you perceive as their greatest strengths and weaknesses. Only 35 percent of the managers in our survey feel that their company is open and candid with them. Telling people about their strengths builds their self-confidence. Telling them about their weaknesses helps them grow. Give people the performance feedback they so need, and then encourage and coach them to improve their performance. Give the strong performers new challenges, greater responsibilities and the tasks they are most passionate about. Accelerate their development and do everything you can to keep them delighted and energized. Spend two-thirds of your coaching time on the A and B performers, rather than on the C performers, as can so easily happen. Face up to the difficult task of dealing with low performers. Tell them unambiguously that their performance is not good enough, and tell them exactly what they need to do to improve. Encourage and help them to improve. If their performance does not improve sufficiently, remove them from the position, either by finding them a different role that will allow them to succeed or by asking them to leave the company. A recent study published in Fortune magazine noted that the single greatest reason why unsuccessful CEOs fail is their inability to deal with poorly performing subordinates. While developing the people you already have, hunt for new talent to bring into your group. Look for high-potential people deep within your organization to promote. Look for high performers in other units and constantly scout your networks on the outside for highly talented people to bring into the company. Finally do everything you can to make your unit a magnet for highly talented people. Give people exciting challenges and lots of room to spread their wings. Help them grow their skills and body of experience. Be a demanding boss who sets high aspirations, but also one who engenders trust and helps others shine. All of the above actions contribute to achieving a subtle objective: They instill a talent mindset in leaders throughout the organization. Companies that practice outstanding talent management have the talent mindset embedded in the institution. Part of a leader’s job is to teach others the mindset, skills and habits of good talent management. You do this in part by role modeling effective talent management. Do you give candid feedback to your direct reports on their performance and how they can improve? Do you actively help your people shape their roles so they are constantly growing and stretching? Do you have a number of people outside your reporting line that you actively mentor? If you are not doing these things, why would anyone else in your organization do them? You also instill a talent mindset by sharing and teaching your philosophies about what it takes to build a strong talent pool and what it takes to be an effective leader. Kevin Sharer, CEO of Amgen, is very deliberate about this: “I have tried to convince our top managers that if they believe people and people processes are HR’s responsibility, they have totally missed the point. People are every manager’s responsibility. That’s the only way we will strengthen our talent pipeline.” When we asked Sharer how confident he was that he could convince leaders, managers and scientists to embrace a talent mindset and make talent their job, he responded, “We’re making good progress. When you’re working with me, strengthening your talent pool isn’t some optional deal.” Taking an active role in building the talent pool throughout your company will require anywhere from 30 to 50 percent of your time and attention. But how could you make better use of your time? Becoming a great talent leader may require a fundamental shift in how you conceive of your job. Every leader should make talent management a central part of his or her job, too. This process will direct your company into building leaders while positively impacting the overall performance therein. Establish a talent Standard… sharp difference between poor; average and excellent performance is creating a benchmark for evaluation and promotion. If you are a leader of a large organization, you also have to extend your influence to the talent pool. Start by setting the gold standard for talent for your organization. Identify and articulate the characteristics and caliber of leaders that the organization should have. You model this every day through the quality of the people you hire, the quality of people you chose to keep in the company and standards you judge people against. But you should also explicitly communicate the type and caliber of managers you want to have in your organization. Weave development into your organization Emphasis must be on the development of your people. Everyone in your organization – even if he/she cannot be a superstar – can push the limits of what they can. But many leaders do not understand how managers grow. Job experiences are critical in developing people. You can: Keep the learning curve steep: challenge managers with tasks they do not yet know how to do.
Mentoring is a powerful tool to help you weaving development in your organization. A mentor should offer encouragement and believe in the ability of the individual to achieve great things. Carefully assign mentors
Influence People Decisions Far Down your Organization Defining the standard for leadership talent isn’t enough, though. Leaders who manage talent well get directly involved in the hiring, promotion and firing decisions for many people as they possibly can. This doesn’t mean that you necessarily make all the decisions on people two or three levels below you. But you should influence them by making sure that the talent standard is being used objectively and by contributing your judgment in a meaningful way. When a vacancy is being filled, add or remove candidates from the slate, interview the finalists, voice your opinion and then in most cases, let the immediate boss make the decision. Make it your business to know the people two or three levels below you well enough to have an informed, first-hand opinion about their performance and potential. Drive a Simple, Probing review of Talent Do you regularly discuss the talent in your company with the same rigour and intensity that you discuss the budget? You should. Every company, indeed every business unit or division, should have a rigorous talent-review process. An effective talent-review process has many important benefits: It is a direct way for a leader to build the strength of the talent pool deep in the organization. It imposes the discipline of having regular conversations and making decisions about people, some things that are easy to let slide. It is a way for the leaders to engage in discussion about the standard of talent they are seeking to build and how they should go about doing that. It is the backbone of good Talent Management. A talent review is a disciplined way for the leaders of an organization to discuss the performance and potential of their people and to decide on action plans for strengthening the talent pool. This is a very different from perfunctory succession-planning event that most companies hold-events that are marked by polite presentations, an absence of candour and little follow-up action. The best companies have rigorous talent reviews in each division, with the same intensity and importance as the budget process. Hold Managers Accountable for the strength of their talent pools Each unit- be it Account Dept., Product Division, Customer Service Division, Sales Force- Should set three to six Specific talent strengthening objectives for the coming year. These objectives should be negotiated between the unit manager and the next-higher executive. Assessing how well a manager delivers against those objectives will require judgment and ongoing discussions about how effectively the talent pool is being built. Unfortunately, these conversations are nor taking place in any systematic, comprehensive, probing way in most companies today. Last but not least lets discuss about another way of “Talent Acquisition”…POACHING…acceptable or unacceptable?? A Primer on Poaching Poaching is not wrong and it is not unethical as well. It only shows some loop holes in the retention strategies of the company whose employees are being poached. If I identify a talent of my requirement in your company and if I can afford that talent in terms of Compensation and growth then I have every right to poach the same. Poaching talent is the practice of proactively targeting and hiring top talent away from a competitor or top firm, with the specific intention of: Securing skills or capabilities faster than if you were to attempt to develop talent internally through training and development efforts Securing expanded capacity (i.e. more bodies) that will require fewer ramps up time Mitigating high-level talent losses due to attrition Damaging your competitors' ability to achieve their strategic objectives The approach is not new and has been deployed around the world for ages, particularly in sports. Take a World Cup soccer (football) team for example. Can you think of a single team that is made up entirely of players from the country that team represents? The truth is that when winning matters, the best teams seek out the best talent wherever it resides, be it their backyard or a tiny undeveloped country nestled between two warring nations. An Unstoppable Global Trend The migration to a truly global economy is impacting every nation large and small in both positive and negative ways. One of the most apparent impacts is that it has increased demand for labor in nations that once supplied a surplus to developing nations, causing dramatic increases in local wages, in turn making it more difficult to recruit talent abroad. In addition, the rampant growth of offshore outsourcing has imbued developing nations with disposable income, making possible their investment into higher value work. Combined, these two external forces are complicating the pillage model that for so many years has filled hospitals with nurses and hardware/software firms with engineers. It has also turned the tables; such that developing nations must now devise ways to steal talent back from hyper-developed nations, i.e. poach! Aggressive firms in such nations are following the leaders, they are: Putting work where the talent resides Subcontracting outsource contracts for low value activities to other developing nations Opening offices in locations that compete directly with their clients Offering very lucrative compensation packages for key players who return or are willing to relocate to a developing nation In short, the war for talent is no longer a local war, but rather a global one that will drive the evolution and practice of talent poaching. Three Dominant Poaching Strategies Poaching activities largely fall into one of three categories: Direct sourcing. Firms use new data-mining techniques and tools, combined with age-old recruiter phone techniques, to mine the organizational structure, employee identities, and employee performance indicators of talent and product competitors. This competitive intelligence is later used to determine whom specifically should be targeted for poaching. All work is carried out internally. Third-party poaching. This strategy relies on using a vendor or series of vendors to identify everything from which firms to target to what individuals to go after based on your strategic objectives. (It is also by far the most common way organizations that find poaching unethical actually practice it themselves. In their minds, poaching is perceived as unethical only if you do it yourself.) Attract them with "honey." The third strategy is likely the one that few organizations would associate with poaching, what we call the "attract them with honey" strategy. This approach utilizes six different channels to drive candidates to your organization from other specific organizations, much like product firms steer you to their products in grocery stores. All three strategies have the same impact in the long run, but offer firms a varied level of "ethical exposure," timeline, and cost. The three strategies outlined above are rank ordered in terms of their time to productivity and cost, from least expensive with quickest impact to most expensive with slowest impact. Conclusion This article is quite exhaustive and in this I tried to explore almost all the methods of “Talent Acquisitions” but “Recruitment Managers” and “Talent Acquisition Managers” can still innovate many other “Strategies” for effective Talent Acquisition. By Sanjeev Sharma E-mail:sanjeev.himachali@gmail.com or ss_himachali@yahoo.com Blog: http://s How To Hire Top Sales And Marketing Talent In A Full Economy panies that practice outstanding talent management have the talent mindset embedded in the institution.The economy is at full employment levels and it’s a real challenge if you’re trying to grow your company, to find and attract the best sales and marketing talent in this environment. No longer is it easy to place a Monster ad or put out the word to a couple of friends and expect to find qualified candidates coming to your door.Today it’s a much more challenging proposition. You need to be able to identify, promote and attract A-level talent to your company. This is not an easy task, because all of the top sales and marketing people are already working.That’s why now more than ever, it makes lots of sense to retain the services of a sales and marketing recruiting company...particularly one that specializes only in sales and marketing. By retaining an executive search firm to find your people, you’ll have a much better chance of locating the kind of proven performers who can produce top sales results for your company and help you grow.Many of our clients find that placing ads on Monster, CareerBuilder or other websites is simply not yielding any positive results, so they’re looking for new ways to attract talent. Frequently, the best way is to use retained executive search. We’re seeing a large increase in the number of sales and marketing recruiting assignments in our company. We are providing a very important service to a variety of different clients.Other clients outsource the recruiting function simply because they are too busy to follow the rigorous process that is required to hire top sales & marketing talent. Part of a leader’s job is to teach others the mindset, skills and habits of good talent management. You do this in part by role modeling effective talent management. Do you give candid feedback to your direct reports on their performance and how they can improve? Do you actively help your people shape their roles so they are constantly growing and stretching? Do you have a number of people outside your reporting line that you actively mentor? If you are not doing these things, why would anyone else in your organization do them? You also instill a talent mindset by sharing and teaching your philosophies about what it takes to build a strong talent pool and what it takes to be an effective leader. Kevin Sharer, CEO of Amgen, is very deliberate about this: “I have tried to convince our top managers that if they believe people and people processes are HR’s responsibility, they have totally missed the point. People are every manager’s responsibility. That’s the only way we will strengthen our talent pipeline.” When we asked Sharer how confident he was that he could convince leaders, managers and scientists to embrace a talent mindset and make talent their job, he responded, “We’re making good progress. When you’re working with me, strengthening your talent pool isn’t some optional deal.” Taking an active role in building the talent pool throughout your company will require anywhere from 30 to 50 percent of your time and attention. But how could you make better use of your time? Becoming a great talent leader may require a fundamental shift in how you conceive of your job. Every leader should make talent management a central part of his or her job, too. This process will direct your company into building leaders while positively impacting the overall performance therein. Establish a talent Standard… sharp difference between poor; average and excellent performance is creating a benchmark for evaluation and promotion. If you are a leader of a large organization, you also have to extend your influence to the talent pool. Start by setting the gold standard for talent for your organization. Identify and articulate the characteristics and caliber of leaders that the organization should have. You model this every day through the quality of the people you hire, the quality of people you chose to keep in the company and standards you judge people against. But you should also explicitly communicate the type and caliber of managers you want to have in your organization. Weave development into your organization Emphasis must be on the development of your people. Everyone in your organization – even if he/she cannot be a superstar – can push the limits of what they can. But many leaders do not understand how managers grow. Job experiences are critical in developing people. You can: Keep the learning curve steep: challenge managers with tasks they do not yet know how to do.
Mentoring is a powerful tool to help you weaving development in your organization. A mentor should offer encouragement and believe in the ability of the individual to achieve great things. Carefully assign mentors
Influence People Decisions Far Down your Organization Defining the standard for leadership talent isn’t enough, though. Leaders who manage talent well get directly involved in the hiring, promotion and firing decisions for many people as they possibly can. This doesn’t mean that you necessarily make all the decisions on people two or three levels below you. But you should influence them by making sure that the talent standard is being used objectively and by contributing your judgment in a meaningful way. When a vacancy is being filled, add or remove candidates from the slate, interview the finalists, voice your opinion and then in most cases, let the immediate boss make the decision. Make it your business to know the people two or three levels below you well enough to have an informed, first-hand opinion about their performance and potential. Drive a Simple, Probing review of Talent Do you regularly discuss the talent in your company with the same rigour and intensity that you discuss the budget? You should. Every company, indeed every business unit or division, should have a rigorous talent-review process. An effective talent-review process has many important benefits: It is a direct way for a leader to build the strength of the talent pool deep in the organization. It imposes the discipline of having regular conversations and making decisions about people, some things that are easy to let slide. It is a way for the leaders to engage in discussion about the standard of talent they are seeking to build and how they should go about doing that. It is the backbone of good Talent Management. A talent review is a disciplined way for the leaders of an organization to discuss the performance and potential of their people and to decide on action plans for strengthening the talent pool. This is a very different from perfunctory succession-planning event that most companies hold-events that are marked by polite presentations, an absence of candour and little follow-up action. The best companies have rigorous talent reviews in each division, with the same intensity and importance as the budget process. Hold Managers Accountable for the strength of their talent pools Each unit- be it Account Dept., Product Division, Customer Service Division, Sales Force- Should set three to six Specific talent strengthening objectives for the coming year. These objectives should be negotiated between the unit manager and the next-higher executive. Assessing how well a manager delivers against those objectives will require judgment and ongoing discussions about how effectively the talent pool is being built. Unfortunately, these conversations are nor taking place in any systematic, comprehensive, probing way in most companies today. Last but not least lets discuss about another way of “Talent Acquisition”…POACHING…acceptable or unacceptable?? A Primer on Poaching Poaching is not wrong and it is not unethical as well. It only shows some loop holes in the retention strategies of the company whose employees are being poached. If I identify a talent of my requirement in your company and if I can afford that talent in terms of Compensation and growth then I have every right to poach the same. Poaching talent is the practice of proactively targeting and hiring top talent away from a competitor or top firm, with the specific intention of: Securing skills or capabilities faster than if you were to attempt to develop talent internally through training and development efforts Securing expanded capacity (i.e. more bodies) that will require fewer ramps up time Mitigating high-level talent losses due to attrition Damaging your competitors' ability to achieve their strategic objectives The approach is not new and has been deployed around the world for ages, particularly in sports. Take a World Cup soccer (football) team for example. Can you think of a single team that is made up entirely of players from the country that team represents? The truth is that when winning matters, the best teams seek out the best talent wherever it resides, be it their backyard or a tiny undeveloped country nestled between two warring nations. An Unstoppable Global Trend The migration to a truly global economy is impacting every nation large and small in both positive and negative ways. One of the most apparent impacts is that it has increased demand for labor in nations that once supplied a surplus to developing nations, causing dramatic increases in local wages, in turn making it more difficult to recruit talent abroad. In addition, the rampant growth of offshore outsourcing has imbued developing nations with disposable income, making possible their investment into higher value work. Combined, these two external forces are complicating the pillage model that for so many years has filled hospitals with nurses and hardware/software firms with engineers. It has also turned the tables; such that developing nations must now devise ways to steal talent back from hyper-developed nations, i.e. poach! Aggressive firms in such nations are following the leaders, they are: Putting work where the talent resides Subcontracting outsource contracts for low value activities to other developing nations Opening offices in locations that compete directly with their clients Offering very lucrative compensation packages for key players who return or are willing to relocate to a developing nation In short, the war for talent is no longer a local war, but rather a global one that will drive the evolution and practice of talent poaching. Three Dominant Poaching Strategies Poaching activities largely fall into one of three categories: Direct sourcing. Firms use new data-mining techniques and tools, combined with age-old recruiter phone techniques, to mine the organizational structure, employee identities, and employee performance indicators of talent and product competitors. This competitive intelligence is later used to determine whom specifically should be targeted for poaching. All work is carried out internally. Third-party poaching. This strategy relies on using a vendor or series of vendors to identify everything from which firms to target to what individuals to go after based on your strategic objectives. (It is also by far the most common way organizations that find poaching unethical actually practice it themselves. In their minds, poaching is perceived as unethical only if you do it yourself.) Attract them with "honey." The third strategy is likely the one that few organizations would associate with poaching, what we call the "attract them with honey" strategy. This approach utilizes six different channels to drive candidates to your organization from other specific organizations, much like product firms steer you to their products in grocery stores. All three strategies have the same impact in the long run, but offer firms a varied level of "ethical exposure," timeline, and cost. The three strategies outlined above are rank ordered in terms of their time to productivity and cost, from least expensive with quickest impact to most expensive with slowest impact. Conclusion This article is quite exhaustive and in this I tried to explore almost all the methods of “Talent Acquisitions” but “Recruitment Managers” and “Talent Acquisition Managers” can still innovate many other “Strategies” for effective Talent Acquisition. By Sanjeev Sharma E-mail:sanjeev.himachali@gmail.com or ss_himachali@yahoo.com Blog: http://s In Business, Image Isn't Everything; It's The Only Thing! up with mentees
We have all heard this lament, but how much do we practice it. With all the relaxed rules today, do we really present ourselves in the best light. It seems all the articles I see today are about how old fashioned today's workers find their supervisors or bosses to be in the way they dress, the policies they implement and the old fashioned ways in which they conduct their business. I am of the belief, and will continue to believe, that the first impression I make is the lasting one. Whether it is by phone or in person, I want to present myself in the best possible light. But then again, I am from the old school, the one today's workers are complaining about. Let's look at the companies that are still standing. After all the hoopla has passed, the companies that have used the fundamental principles of Business 101 are the ones still among us. The Intels, IBMs, Burger Kings, AT&Ts, Sears, Microsofts, Dells, Gateways, etc. I am not advocating living in the dark ages. I believe for a company to survive it has to move with the times, but the basic structure and foundation on which we have built our business - image, courtesy, ethics, the customer being right, are the cornerstones to running a successful business, whether it is home-based or not. Too many home-based business have taken the pajama mentality into all of their business practices. I have called on businesses that have cute messages on their machines, music that is obnoxious, children answering the telephone, screaming televisions, radios in the background. This does not inspire confidence in me to do business with this person. That is not to say I have not had reservations about companies that have offices outside the home. In fact, it was a call placed to one that inspired this article. When I called and spoke to the owner of this business, she had no idea on how a particular process worked or what it's cost would be. Wow, it's her business and she doesn't know how it works or what it costs. Guess who I didn't do business with. I am not saying you have to be an expert, but at least know the basics and tell me you employ an expert in that area that will be better able to help me, don't hem and haw and tell me you don't have a clue. This does not give me a good impression of you or your company. There are businesses in corporate offices that are more fun houses than companies...and they don't inspire any confidence in me either, so I am not picking on home-based businesses. The purpose of this ar Enable multiple programs Note the benefits Influence People Decisions Far Down your Organization Defining the standard for leadership talent isn’t enough, though. Leaders who manage talent well get directly involved in the hiring, promotion and firing decisions for many people as they possibly can. This doesn’t mean that you necessarily make all the decisions on people two or three levels below you. But you should influence them by making sure that the talent standard is being used objectively and by contributing your judgment in a meaningful way. When a vacancy is being filled, add or remove candidates from the slate, interview the finalists, voice your opinion and then in most cases, let the immediate boss make the decision. Make it your business to know the people two or three levels below you well enough to have an informed, first-hand opinion about their performance and potential. Drive a Simple, Probing review of Talent Do you regularly discuss the talent in your company with the same rigour and intensity that you discuss the budget? You should. Every company, indeed every business unit or division, should have a rigorous talent-review process. An effective talent-review process has many important benefits: It is a direct way for a leader to build the strength of the talent pool deep in the organization. It imposes the discipline of having regular conversations and making decisions about people, some things that are easy to let slide. It is a way for the leaders to engage in discussion about the standard of talent they are seeking to build and how they should go about doing that. It is the backbone of good Talent Management. A talent review is a disciplined way for the leaders of an organization to discuss the performance and potential of their people and to decide on action plans for strengthening the talent pool. This is a very different from perfunctory succession-planning event that most companies hold-events that are marked by polite presentations, an absence of candour and little follow-up action. The best companies have rigorous talent reviews in each division, with the same intensity and importance as the budget process. Hold Managers Accountable for the strength of their talent pools Each unit- be it Account Dept., Product Division, Customer Service Division, Sales Force- Should set three to six Specific talent strengthening objectives for the coming year. These objectives should be negotiated between the unit manager and the next-higher executive. Assessing how well a manager delivers against those objectives will require judgment and ongoing discussions about how effectively the talent pool is being built. Unfortunately, these conversations are nor taking place in any systematic, comprehensive, probing way in most companies today. Last but not least lets discuss about another way of “Talent Acquisition”…POACHING…acceptable or unacceptable?? A Primer on Poaching Poaching is not wrong and it is not unethical as well. It only shows some loop holes in the retention strategies of the company whose employees are being poached. If I identify a talent of my requirement in your company and if I can afford that talent in terms of Compensation and growth then I have every right to poach the same. Poaching talent is the practice of proactively targeting and hiring top talent away from a competitor or top firm, with the specific intention of: Securing skills or capabilities faster than if you were to attempt to develop talent internally through training and development efforts Securing expanded capacity (i.e. more bodies) that will require fewer ramps up time Mitigating high-level talent losses due to attrition Damaging your competitors' ability to achieve their strategic objectives The approach is not new and has been deployed around the world for ages, particularly in sports. Take a World Cup soccer (football) team for example. Can you think of a single team that is made up entirely of players from the country that team represents? The truth is that when winning matters, the best teams seek out the best talent wherever it resides, be it their backyard or a tiny undeveloped country nestled between two warring nations. An Unstoppable Global Trend The migration to a truly global economy is impacting every nation large and small in both positive and negative ways. One of the most apparent impacts is that it has increased demand for labor in nations that once supplied a surplus to developing nations, causing dramatic increases in local wages, in turn making it more difficult to recruit talent abroad. In addition, the rampant growth of offshore outsourcing has imbued developing nations with disposable income, making possible their investment into higher value work. Combined, these two external forces are complicating the pillage model that for so many years has filled hospitals with nurses and hardware/software firms with engineers. It has also turned the tables; such that developing nations must now devise ways to steal talent back from hyper-developed nations, i.e. poach! Aggressive firms in such nations are following the leaders, they are: Putting work where the talent resides Subcontracting outsource contracts for low value activities to other developing nations Opening offices in locations that compete directly with their clients Offering very lucrative compensation packages for key players who return or are willing to relocate to a developing nation In short, the war for talent is no longer a local war, but rather a global one that will drive the evolution and practice of talent poaching. Three Dominant Poaching Strategies Poaching activities largely fall into one of three categories: Direct sourcing. Firms use new data-mining techniques and tools, combined with age-old recruiter phone techniques, to mine the organizational structure, employee identities, and employee performance indicators of talent and product competitors. This competitive intelligence is later used to determine whom specifically should be targeted for poaching. All work is carried out internally. Third-party poaching. This strategy relies on using a vendor or series of vendors to identify everything from which firms to target to what individuals to go after based on your strategic objectives. (It is also by far the most common way organizations that find poaching unethical actually practice it themselves. In their minds, poaching is perceived as unethical only if you do it yourself.) Attract them with "honey." The third strategy is likely the one that few organizations would associate with poaching, what we call the "attract them with honey" strategy. This approach utilizes six different channels to drive candidates to your organization from other specific organizations, much like product firms steer you to their products in grocery stores. All three strategies have the same impact in the long run, but offer firms a varied level of "ethical exposure," timeline, and cost. The three strategies outlined above are rank ordered in terms of their time to productivity and cost, from least expensive with quickest impact to most expensive with slowest impact. Conclusion This article is quite exhaustive and in this I tried to explore almost all the methods of “Talent Acquisitions” but “Recruitment Managers” and “Talent Acquisition Managers” can still innovate many other “Strategies” for effective Talent Acquisition. By Sanjeev Sharma E-mail:sanjeev.himachali@gmail.com or ss_himachali@yahoo.com Blog: http://s Printable Name Tags chieve their strategic objectivesIn competitive business environments, professionalism matters very much in meetings, networking and conferences. A scribbled name tag on a shirt makes for a very poor presentation.Name tags can be produced by various methods such as engraving, stamping and printing. The first two options are still based on the brick and mortar concept of manufacturing a finished product using machines. Dies are needed to engrave and stamp the tags. Moreover, this process requires considerable time before the actual tags are produced through finalized proofs and dies.The evolution of the graphic industry and the Internet has eliminated the need for costly dies. Name tags can be designed using software tools and photos can be incorporated either by scanning or taking a digital photograph. This can be done online by the user or can be done in a graphic design studio. The design can be printed out using an inkjet, matrix printer or card printer on different paper sizes. This saves lots of time and also costs.Printable name tags can also be done on perforated paper that can be inserted into a plastic holder. These are very inexpensive and an alternative to printed and engraved name tags. They can also be customized with company logos and come in a variety of colors.Name tags can also contain photo identification. Organizations with a large number of employees use this type of name tag. The design can be customized and a photo stored with the service provider.The graphic design studio industry is highly competitive offering many services including designing name tags and badges. The approach is not new and has been deployed around the world for ages, particularly in sports. Take a World Cup soccer (football) team for example. Can you think of a single team that is made up entirely of players from the country that team represents? The truth is that when winning matters, the best teams seek out the best talent wherever it resides, be it their backyard or a tiny undeveloped country nestled between two warring nations. An Unstoppable Global Trend The migration to a truly global economy is impacting every nation large and small in both positive and negative ways. One of the most apparent impacts is that it has increased demand for labor in nations that once supplied a surplus to developing nations, causing dramatic increases in local wages, in turn making it more difficult to recruit talent abroad. In addition, the rampant growth of offshore outsourcing has imbued developing nations with disposable income, making possible their investment into higher value work. Combined, these two external forces are complicating the pillage model that for so many years has filled hospitals with nurses and hardware/software firms with engineers. It has also turned the tables; such that developing nations must now devise ways to steal talent back from hyper-developed nations, i.e. poach! Aggressive firms in such nations are following the leaders, they are: Putting work where the talent resides Subcontracting outsource contracts for low value activities to other developing nations Opening offices in locations that compete directly with their clients Offering very lucrative compensation packages for key players who return or are willing to relocate to a developing nation In short, the war for talent is no longer a local war, but rather a global one that will drive the evolution and practice of talent poaching. Three Dominant Poaching Strategies Poaching activities largely fall into one of three categories: Direct sourcing. Firms use new data-mining techniques and tools, combined with age-old recruiter phone techniques, to mine the organizational structure, employee identities, and employee performance indicators of talent and product competitors. This competitive intelligence is later used to determine whom specifically should be targeted for poaching. All work is carried out internally. Third-party poaching. This strategy relies on using a vendor or series of vendors to identify everything from which firms to target to what individuals to go after based on your strategic objectives. (It is also by far the most common way organizations that find poaching unethical actually practice it themselves. In their minds, poaching is perceived as unethical only if you do it yourself.) Attract them with "honey." The third strategy is likely the one that few organizations would associate with poaching, what we call the "attract them with honey" strategy. This approach utilizes six different channels to drive candidates to your organization from other specific organizations, much like product firms steer you to their products in grocery stores. All three strategies have the same impact in the long run, but offer firms a varied level of "ethical exposure," timeline, and cost. The three strategies outlined above are rank ordered in terms of their time to productivity and cost, from least expensive with quickest impact to most expensive with slowest impact. Conclusion This article is quite exhaustive and in this I tried to explore almost all the methods of “Talent Acquisitions” but “Recruitment Managers” and “Talent Acquisition Managers” can still innovate many other “Strategies” for effective Talent Acquisition. By Sanjeev Sharma E-mail:sanjeev.himachali@gmail.com or ss_himachali@yahoo.com Blog: http://sanjeevhimachali.blogspot.com/ You can read my articles on Contact Center and Call Center Industry at www.contactcenterworld.com and www.bpoindia.org Bibliography Interaction with my own friends who are into hiring…from across the globe. Inputs from the Research Team of 07/09 Management Consultants. Other books referred are:
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