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    Implementation of the Purchase Process: Partnership or Supplier
    Do you recognize this. You arrive at the store for a new mobile phone and just the model you had targeted is not available... It is a simple example, but stock delivery could make all the difference in you business.There are two main options in managing your supplies and suppliers. One in the client-supplier relationship and the other in a partnership.The advantage of the client-supplier relationship is that you are most flexible. You should take this construction if you are just starting with a new purchase process. Another advantage is the cost of this construction. You choose the supplier with the best cost-quality-ratio.Another situation in which the client-supplier relation is often preferred is for a product oriented business. Products characteristics are easy
    >In working with numerous managers/team leaders, I have isolated five communication styles. As with life in general, it is the exception that rivets our attention and stimulates reflection. Using Eric Bern
    Risk-taking - Get Your Feet Wet!
    We often use the phrase, “Get Your Feet Wet” when we are just beginning to learn how to do something or are about to pioneer a new initiative. When we participate in a project for the first time, there is usually a hesitancy to step out into the unknown.There's no better way to learn than by doing. This requires that we move away from our comfort zones and step out into the unknown, which usually exceeds our reach and makes us stretch to get it.Stepping Out Into the UnknownThe unknown elicits strong emotional responses, the chief of which is fear. We’re afraid to take chances or that we will make mistakes. While mistakes are embarrassing, they can be used to jumpstart and enhance our learning. Other reactions to the unknown include: <
    As a manager, executive or business owner, you will be conducting meetings and strategy sessions with your employees. And you may discover, as many have before you, that one of your biggest manager/team leader headaches is dealing with the distracting communication style.

    It seems that in almost every team, there is at least one ‘difficult’ person. His/her communication style tends to hinder the flow of communication and distracts the manager/group leader from the prescribed goals.

    If managers/team leaders believe that the distracting behavior is a result of their style of leadership, they may feel inadequate or frustrated. It is important, therefore, that they understand these personalities are usually enduring styles rather than transient behaviors exhibited as a result of the team process.

    In working with numerous managers/team leaders, I have isolated five communication styles. As with life in general, it is the exception that rivets our attention and stimulates reflection. Using Eric Berne

    Is Your Management System in Need of an Overhaul
    Anyone living on this planet knows that the Japanese system -- if not broken -- is in serious need of repair. The nenkojoretsu system (the literal translation is “years-merit-order”) channels millions of workers in an orderly, predictable way through the corporate system.Examples of the nenkojoretsu system:• Longevity determines a worker’s rank in the organization.• Competence is equated with age.• Experience counts more than expertise.• Each spring, and with no explanation, workers receive slips of paper advising them of nearly identical raises.• During the first 15 years with their respective company, workers receive promotions regardless of their ability.• The best indication of high performance: Working long hours.• Workers are
    eader headaches is dealing with the distracting communication style.

    It seems that in almost every team, there is at least one ‘difficult’ person. His/her communication style tends to hinder the flow of communication and distracts the manager/group leader from the prescribed goals.

    If managers/team leaders believe that the distracting behavior is a result of their style of leadership, they may feel inadequate or frustrated. It is important, therefore, that they understand these personalities are usually enduring styles rather than transient behaviors exhibited as a result of the team process.

    In working with numerous managers/team leaders, I have isolated five communication styles. As with life in general, it is the exception that rivets our attention and stimulates reflection. Using Eric Bern

    How to Increase Your Team's Performance And Your Profitability Through Effective Meetings
    Recently I facilitated a strategic planning day with one of my clients. During the course of the day we reviewed the progress they had made since the last major planning day we had the year before. As we were reflecting on their achievements before planning the future, one of the partners made the comment on how crucial their weekly team meetings were.Originally when I first suggested they have regular weekly meetings with their team, the same partner thought it was a waste of time as he was focussed on how much time it cost to have everyone stop work for that hour. Being an accountant he was always focussed on chargeable hours and if they are all in a meeting for an hour they are potentially losing in excess of $1000. However, he soon learned how beneficial these meetings were
    of communication and distracts the manager/group leader from the prescribed goals.

    If managers/team leaders believe that the distracting behavior is a result of their style of leadership, they may feel inadequate or frustrated. It is important, therefore, that they understand these personalities are usually enduring styles rather than transient behaviors exhibited as a result of the team process.

    In working with numerous managers/team leaders, I have isolated five communication styles. As with life in general, it is the exception that rivets our attention and stimulates reflection. Using Eric Bern

    Are Your Cleaning Customers Motivated by Quality or Price?
    You don't have to be running your own business for very long to find out that customers are different when it comes to what they expect out of a cleaning service. There are those customers who want the best, no matter what the cost. On the other end of the spectrum are price conscious customers who are more concerned with how their cleaning expenses fit into their overall budget than anything else. Marketing to these two distinctly different groups can indeed be a challenge.What are the differences between the "budget conscious" and the "quality minded" customers? There are always individuals who will make their final decision based on price. However, that doesn't necessarily mean that these are not good customers for your cleaning business. With the budget minded there are special
    el inadequate or frustrated. It is important, therefore, that they understand these personalities are usually enduring styles rather than transient behaviors exhibited as a result of the team process.

    In working with numerous managers/team leaders, I have isolated five communication styles. As with life in general, it is the exception that rivets our attention and stimulates reflection. Using Eric Bern

    When You Care the Least - You Do The Best
    Let’s say you’re on a sales call.And in the back of your mind, you don’t care. Which is not to say you’re apathetic. It’s just that you’re relaxed. With yourself. With your product. With your prospect. So, you “don’t care” insofar as you’re not negatively affected by the thought of failure.If I don’t make the sale, no biggie, you think. You do the best you can, be yourself, and if you close the deal, great. If not, it’s cool. Onto the next prospect!So, what often happens?That’s right. You make the sale.Because when you care the least, you do the best.Now let’s say you walk into a bar.And in the back of your mind, you don’t care.Which is not to say you’re being cold. You’re just looking to
    >In working with numerous managers/team leaders, I have isolated five communication styles. As with life in general, it is the exception that rivets our attention and stimulates reflection. Using Eric Berne’s Games People Play as the paradigm, I have abstracted five distracting communication styles that appear consistently no matter the environment. They are:

    1. Yes, but
    2. Wooden leg
    3. If it weren’t for them (the boss, co-workers, management, etc.)
    4. Ain’t it awful
    5. Now I’ve got you, you S.O.B

    While each of these styles is characterized by different behaviors, a common trait is avoidance behavior. Each style serves the purpose of avoiding becoming involved in the process and/or having to consider seriously the issues being raised.

    In my experience, working in various settings, reveals that every organization’s employees manifest these personality styles in varying degrees. Organizations with no competitors have minimal influence from external forces to prompt growth, a

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