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Hub You - It's Your Move: The First Step to Accountability
Many organizations tackle to the issue of customer service by exhorting their employees to speak with a smile. Be polite. Never lose your cool. But isn’t that a little like closing the barn door after the horses have gotten out? Good customer service should be about a good customer experience with your product. This begins with the relationship your company cultivates with a customer.This relationship will be tested by
“I’m just a middle manager – it’s not my responsibility.”
“I’m just a supervisor - I can’t change it.”
“I’m nobody – it doesn’t matter what I do.”
Maybe you are in one of these roles. Or maybe you are a senior leader, or the CEO. It doesn’t matter what your role is or how long you have been in the organization. Let me say it again.
If you want gr
Plastic fasteners are used where there are conditions in which metal will just not do. Plastic fasteners can be chemical-resistant, corrosion-resistant, very strong, heat-resistant, non-conductive, impervious to UV light, and very lightweight. The applications are endless.Plastic fasteners can be just as strong, and keep from creeping out of place just as well as metal fasteners. They are made using a very wide variety o
These comments come from every level, and they are referring to people both above them organizationally, as well as those that may work for them. In other words the concern is widespread and includes everyone.
People are concerned because a lack of accountability is frustrating, but they also know that tremendous productivity and efficiencies can be gained when more people are accountable for completing their tasks, commitments and expectations.
Accountability is an important thing.
Unfortunately, inherent in most all of the comments above and in the many conversations I’ve had is that people think the accountability gap is about someone else. “They” aren’t accountable. “They” need to improve. The focus is on fixing the behavior of others.
While this might be true, this is the wrong place to put the focus, at least at first.
Take a Look in the Mirror
If you want greater accountability around you, start by being more accountable yourself. Before you tune me out, I know what some of you are thinking…
“I’m just a middle manager – it’s not my responsibility.”
“I’m just a supervisor - I can’t change it.”
“I’m nobody – it doesn’t matter what I do.”
Maybe you are in one of these roles. Or maybe you are a senior leader, or the CEO. It doesn’t matter what your role is or how long you have been in the organization. Let me say it again.
If you want gre
You find them in all spheres of society – in cubicles, on the shop floor, on the sports field, in the marching crowd of protesters, as huge as in the CEO-chair, yet as small as on the nursery school playground. They are the minority group of people impacting on the majority of society – whether positive or negative – but they are of one breed: the leaders. However, the real leaders – those who make it to be examples in the bu
These comments come from every level, and they are referring to people both above them organizationally, as well as those that may work for them. In other words the concern is widespread and includes everyone.
People are concerned because a lack of accountability is frustrating, but they also know that tremendous productivity and efficiencies can be gained when more people are accountable for completing their tasks, commitments and expectations.
Accountability is an important thing.
Unfortunately, inherent in most all of the comments above and in the many conversations I’ve had is that people think the accountability gap is about someone else. “They” aren’t accountable. “They” need to improve. The focus is on fixing the behavior of others.
While this might be true, this is the wrong place to put the focus, at least at first.
Take a Look in the Mirror
If you want greater accountability around you, start by being more accountable yourself. Before you tune me out, I know what some of you are thinking…
“I’m just a middle manager – it’s not my responsibility.”
“I’m just a supervisor - I can’t change it.”
“I’m nobody – it doesn’t matter what I do.”
Maybe you are in one of these roles. Or maybe you are a senior leader, or the CEO. It doesn’t matter what your role is or how long you have been in the organization. Let me say it again.
If you want gr
Do you have what it takes to get hired for travel nursing jobs? More importantly, are travel nursing jobs really the door of opportunity you’re waiting for or does it simply lead to a more undesirable path? Make sure that you’ve researched completely and made a lot of soul-searching first before making a final decision.What Makes an Individual Eligible for Travel Nursing Jobs?Just because you want to have a travel
Accountability is an important thing.
Unfortunately, inherent in most all of the comments above and in the many conversations I’ve had is that people think the accountability gap is about someone else. “They” aren’t accountable. “They” need to improve. The focus is on fixing the behavior of others.
While this might be true, this is the wrong place to put the focus, at least at first.
Take a Look in the Mirror
If you want greater accountability around you, start by being more accountable yourself. Before you tune me out, I know what some of you are thinking…
“I’m just a middle manager – it’s not my responsibility.”
“I’m just a supervisor - I can’t change it.”
“I’m nobody – it doesn’t matter what I do.”
Maybe you are in one of these roles. Or maybe you are a senior leader, or the CEO. It doesn’t matter what your role is or how long you have been in the organization. Let me say it again.
If you want gr
Everyone is feeling the pinch to the pocketbooks at the pumps these days. What can be done? Should anything be done? In this capitalist society it is not the duty of the government to interfere. However the gas prices are getting out of control. Katrina is over and production has recovered yet the prices increase. Oil companies are recording record profits. Obviously we need an alternative power source. However what is
While this might be true, this is the wrong place to put the focus, at least at first.
Take a Look in the Mirror
If you want greater accountability around you, start by being more accountable yourself. Before you tune me out, I know what some of you are thinking…
“I’m just a middle manager – it’s not my responsibility.”
“I’m just a supervisor - I can’t change it.”
“I’m nobody – it doesn’t matter what I do.”
Maybe you are in one of these roles. Or maybe you are a senior leader, or the CEO. It doesn’t matter what your role is or how long you have been in the organization. Let me say it again.
If you want gr
The key to attracting a potential customer’s attention in any form of marketing is your headline. Your headline is the first thing that a prospect sees in your marketing campaign, and it will either make or break the effectiveness the rest of your ad copy. Here are three key steps that your headline must accomplish if it is to draw the reader further into your offering:1.) Get Your Prospects Attention.Your first
“I’m just a middle manager – it’s not my responsibility.”
“I’m just a supervisor - I can’t change it.”
“I’m nobody – it doesn’t matter what I do.”
Maybe you are in one of these roles. Or maybe you are a senior leader, or the CEO. It doesn’t matter what your role is or how long you have been in the organization. Let me say it again.
If you want greater accountability around you, start by being more accountable yourself.
If you want to engender and create greater accountability in those around you, you can start by being a good role model. You can be 100% accountable yourself.
I’m reminded of what my father often told me: “When you point a finger towards someone else there are four times as many fingers pointing back at you.”
Being accountable is about figuring out how you can make things better. Other people’s actions aren’t in your control, and many events aren’t in your control either, but your response to these situations and events is completely in your control. You can choose to be 100% accountable and responsible for your response.
Some Questions
While thinking about the challenges you face with accountability in your organization, ask yourself the following questions:
• What is my role in this situation?
• What am I doing (or not doing) to promote the situation as it currently exists?
• What about this situation is in my control?
• What am I thinking?
• What are my beliefs?
• What can I do to have an impact?
• What can I do differently to change the result?
Asking these questions takes courage, because it takes away your ability to blame others. Asking these questions may be a change of your habits. Asking these questions may be hard, because the answers may require work.
Courageous and difficult, perhaps, but these are the questions of
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